St Peter’s Hospital

I am not sure if I am allowed to share Doctor's name but last night 8/20 Dr. C in the emergency room was awesome. I was in there something minor but he gave me great care and so did the nurses. I know ER's get a bad rap but I havr always been taken care of and seen in a timely manner.

Worse than third world countries wait times.

I Got the opportunity to check in with the rudest red headed young gal behind the front desk, working the evening shifts. Then, was checked in by a male triage nurse, that obviously needs a bit more training on how to decide who gets priority. He also asked me several times, why I was there. This was after he had taken my BP which was highly elevated, severe tachycardia, syncope and I had told him that I believe I could have a spontaneous spinal fluid leak coming out of my nose. Which can be common with my genetic condition. He said “so, why did you come here”? Seriously..? I was then placed back in the waiting room, for well over 2 hours, waiting to be seen. There was also a gentleman in the waiting room when I arrived. He was severely vomiting everywhere. He had to ask registration gals to get him a vomit bag, after they sat and watched what was happening with him for quite some time, and they just sat back looking at the sick man, whispering to each other. It took 30 minutes, for someone to come clean up the vomit all over the waiting room floor. I was feeling so bad for this man, he was laying down on couch behind me at this point. I got up and went over and asked him if he needed a blanket or anything. He said, “No, I am warm enough thank you, but I sure would like to see a doctor. I have been here in the waiting room for over 4 hours now”. ( My goodness, show the poor man to a bathroom that he can use, until he’s called back to be seen). I couldn’t believe it! At this point, I had been there for 1.5 hours myself. Then a gentleman brings in his elderly mother because she can’t breathe. The registration gal told him to go sit in waiting. The gentleman said, “ I would think, someone that can’t breathe, would be seen immediately”. The registration gal said, “sir, I’m aware”! So, he took his mom, in her wheelchair, and sat in waiting. This poor woman was wheezing so bad, and very pale. She definitely could not breathe. It took them about 10 minutes to call her back, which is good, because a second longer… they almost saw MY flip side! I watched the registration ladies be rude to almost everyone in there, to the point they were rolling their eyes, talking amongst each other about patients (in a joking fashion), and also would open the door to triage, and joke with the triage nurse about patients. It Made me absolutely sick watching all of this. At this point, I had been there well over two hours in waiting, so I stood up and walked out. (Myself, Being the fourth person to get up and walk out of that waiting room since I had arrived). I was actually afraid that I would possibly be called back, before the gentleman that had been there for Over five hours waiting, and very sick!! I was obviously sick myself, but I have been a healthcare provider throughout my life, and have Never been so disgusted with staff that works for an ER, or staff that the ER decides to represent themselves with! What ever happened to kind, caring and compassionate? Now that, Would be the definition of somebody who belongs in the healthcare field, even when it comes to registration and triage nurses!