Tower Behavioral Health & Addiction Treatment

I will try to give a fair review after a recent 9 day involuntary stay. There were some positives. For example, the group therapy sessions were helpful & the therapists kind & caring. Also, if you’re not picky about food (I’m not) the food is okay. Some of the techs & nurses were kind & treated patients like human beings. Now to the negatives. The one that upset me the most — since I was brought in involuntarily I was wearing jewelry as I did not have time to leave it at home. My jewelry was taken by staff upon my arrival. Only at the time of discharge was I told no one wrote it down on my list of items & that no matching jewelry could be found. I was told to complete a form for the patient advocate who would “review the video records” & follow up. I did this, & left multiple voicemails the next week but never heard back. After emailing feedback I was told the advocate was away but would contact me later. When she did, she said security reported that my jewelry was not found. When I asked if anyone reviewed the video records she said no, only that she spoke with security. I asked her to look further into it but I never received a response. Later, I was informed the video records were no longer available. I started this process the same day I was discharged. My jewelry was not expensive, but it was meaningful to me, especially a ring with my kids’ names. To be at such a vulnerable time & lose those items was very disheartening. Now to the more universal negatives. They were understaffed at all times, & so you feel like a burden in a place where you have to ask permission for a phone, crayon, notebook, or even a toothbrush. Some staff are kind, but many treat you like you’re invisible. When you go to the nurses desk to ask for something, staff often walk away or avoid eye contact. There are two dedicated time slots every week for visitors. Unfortunately, my children were too young to come, but I was promised a FaceTime call instead. At the allotted time, no one including management could figure out how to sign into their account & so I did not get to see my kids. I was told they would figure it out the next day, but they never did. On the wall is a box for complaints as well as the phone number of the patient advocate. I left her a voicemail during my stay, but she never contacted me. The wall box & number give a false sense that there is help, but in my experience there was none. At the time of discharge, social workers set up follow-up appointments. My psychiatry referral had an incorrect phone number attached, so my appointment was canceled. My first therapy appointment was also mishandled — I arrived early but not the 45 minutes they expected (which I was never told), & I was charged $50 for a canceled appointment. There’s more I could say, but I just want to move past this experience. I went there at a difficult time & was often treated like I wasn’t worth staff time. My belongings were taken & never returned, & I left feeling unsupported. The “help” promised for discharge only reinforced that I was on my own in my fight for better mental health. Thank you to anyone who reads this. I hope you & your loved ones find genuine support wherever you seek care.

This place seemed promising at first, After being hired all staff were provided with Employee Identification brandished with LGBTQ stickers which is against policy.

I had an incredible transformation after being here for 99 days now it is a shock to the system progressively but the staff members let alone the doctor were able to completely cure me with Ritalin and 4 other medications thank you doctor Khoker from unit 4 south/north thank you and I will be purchasing a Mercedes for Kris the woman nurse when I make it big! :)