Allina Health – Unity Hospital

550 Osborne R Minneapolis, MN 55432

About Allina Health – Unity Hospital

Allina Health – Unity Hospital, located in Minneapolis, Minnesota is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. They offer residential care providing long term support for addiction recovery.

Latest Reviews

Richard Reardon

2 months ago on Google

My wife had an appointment at Mercy Hospital Unity Campus Medical Imaging to get an MRI for a lower back problem. At the time, she couldn t sit or stand for more than a few minutes without pain. The staff there was wonderful. A check-in lady (blonde hair. Wish I d gotten her name) made a recliner available for her wait! She was so kind. And the MRI techs, David, Donna, and Abbie, made sure throughout the scan that she was comfortable and pain free. They were so considerate. Many thanks to the entire Imaging department staff!

Response from the owner2 months ago

Thank you for the positive feedback, Richard! We're happy to hear your wife was well taken care of during her visit.

Victoria Larsen

2 months ago on Google

I've waited a couple of months to write this review. I brought a couple of family members to the ER in early January for meth detox. I'd done a fair amount of research in preparation for when they were ready to seek help and Mercy-Unity Campus came up on numerous websites relating to substance use treatment, to include detox. I had the impression that their services included everything from detox/withdrawal management, with both inpatient and outpatient options. We were at the emergency room on a Thursday night and my family members were discharged with an outpatient referral that likely wouldn't be available until the following week. Apparently, meth detox is not considered dangerous (who knew?!), so they didn't qualify for emergency services. Now, I can't know what all was communicated between my loved ones and the doctors. But you had two people who were daily IV meth users for two years. They were seeking help for the first time, and they were discharged to outpatient services when, on top of everything else, they were homeless, without transportation and without phones even. How would they get to these services? What's the likelihood that someone in such an unstable situation could possibly navigate this on their own? I realize ERs can not solve all problems. I understand that they have limited beds and resources, and that cases will be prioritized. But when your facilities are being advertised as offering these services, and the people looking for these services are so vulnerable and precarious, surely you can do better! Meet people where they're at, as they say. If someone presents to you looking for help and you're unable to help them, please at least provide them some viable options.I learned a lot over that weekend trying to help my family members get connected to intensive services that might actually help them get sober and back on their feet. It would be one thing for Unity to discharge without trying to connect patients to resources if none existed. But we're fortunate in the Twin Cities to have a surprising number of options! They could have referred us to one of the county detox facilities (Ramsey, Hennepin) or area shelters, both of whom could have potentially helped us immediately. I had to discover these places on my own as a novice to all of this. The Walk-In Counseling Center in Minneapolis is a wonderful resource for anyone reading this who needs to be connected to resources! They provided us with a list of a few Intensive Residential Treatment facilities, one of which took my family members in within one business day! My family members even needed help with applying for Medical Assistance, so don't let that stop you! We have a wealth of social services that make me feel blessed to live in Minnesota. Moral of the story, my family members were in full crisis mode and seeking help. I would really like to see Unity do a better job of connecting patients to available resources when they aren't able to provide services themselves. Especially since they advertise their expertise in substance use disorders!

Response from the owner1 month ago

Thank you for taking the time to share your concerns with us, Victoria We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.

Gloria Nelson

2 months ago on Google

My young adult female child needed care for unexplained abdominal pain. She required an invasive procedure that was not explained to her and left her confused and feeling violated. She also received a narcotic pain injection yet was immediately discharged even though she made it known she had driven herself to the hospital. She was not good to drive, was violated and was pushed out the door with no understanding of what was going on. I m appalled. Please do better

Response from the owner1 month ago

Thank you for taking the time to share your concerns with us, Gloria. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-8061. Thank you.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.3 / 10

Gallery

Location

Accepted Insurance

Allina Health – Unity Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Medica

UCare

South County Health Alliance

First Health Network

America's PPO

Hennepin Health

PreferredOne

PrimeWest Health

WPS Health Solutions

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Michael Johnston

president

Jared Crotteau

VP of patient care

Colleen Holton

VP of finance

Jay MacGregor, MD

VP of medical affairs

Jim McGlade

VP of human resources

Contact Information

(763) 236-3800

550 Osborne R
Minneapolis, MN 55432

Get Help Now - 651-419-8121

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Reviews of Allina Health – Unity Hospital

2.4/5 (100 reviews)

200

Google Reviews

2.4 (100 reviews)

Bri Mulvaney

1 week ago

If you need mental health help this is not the place. The doctors do not care, they’re keeping you there for your money. There was absolutely no communication to the family. They said they had the number correctly, then they said it was wrong. They discharged with absolutely no information or help.

Response from the ownerInvalid relative date format:

Thank you for taking the time to share your concerns with us, Bri. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.

kiki clark

2 weeks ago

Do not bring your kids here ! They are not concerned about your well being only concerned about getting you out of the er! If I could rate this place at zero, I would, this is the worst hospital experience I ever had in my life. The nurse McKenna was the most rude lying person I have ever met! originally, I came in for something pertaining to swollen thyroid. She said she would try and ask if she could get me some stronger pain medication then never did that or followed up. The doctor r Worley came and told me that all my test results look normal(when they weren’t normal) and that they prescribe me naproxen because it’s a virus and only an anabiotic fight bacteria I said OK he left right out the room without me being finished. So as soon as the nurse came back in, she had papers in her hand I asked her to call the doctor back in here She said OK I’m gonna go over these papers with you first So she read me the things that were on Discharge paper And I said OK can you please call the doctor back in here? She said why and I told her cause I see some unusual Test results and I wanted to talk to him about the medication And she went straight to the unusual test result and asked me was it this one I told her yes that one . She said OK, well have you been drinking a lot of fluids have you been drinking enough water? and I told her yes And she was like ok. I asked her again Can you please call the doctor back in here So I can understand more on the medication and my abnormal test results ? She said no he said your discharge. I said so are you Denying me the right to talk to my medical provider about My care She got mad and stormed out the room 30 seconds later she came back The doctor will not see you. He said your discharge you have to leave. Then Proceeded to call security. So I asked for her name and the doctor’s name she told me both of them would be on the discharge paper. I asked her to show me where she tried to act like she was showing me where it was on the paper then eventually got mad because she knew it was not on the paper And had security walk in So I told security what was going on they gave me a patient representative card to write a grievance Being denied service. I have the whole interaction on recording If there’s a way to upload the recording I would ! All this goes to say if you actually wanted Be treated with care respect and not just rushed out the hospital. Do not come to this More specifically do not get treated by nurse McKenna Worst nurse I have ever experienced And Dr. Worley is Clearly shows no regard for his patience and will do whatever to rush you out!

Thank you for taking the time to share your concerns with us, Kiki. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.

Joe Morris

3 weeks ago

Horrible place to go and bring a loved one, wouldn't send my worst enemy to either campus, cant give it 0 stars

Thank you for taking the time to leave a review, Joe. If you would like to discuss your concerns, we encourage you to call 763-236-3121 and ask to speak to a patient care liaison about your care.

AmmeRae Siso

This is one of the worst emergency rooms I have ever had the displeasure to encounter. I have been there several times over the years as it is the closest to me, but at this point I would rather drive 30 extra minutes to the next one. Everyone in my life that has been there including me has been treated like nothing more than a number. They are quick to call security or the police on anyone “over-emotional” about their pain. They have no idea how to handle patients in severe pain without feeling threatened by them being distraught. They had my extremely ill grandmother sent to the county jail after a nurse there told her that she was faking her pain when she was crying out for him to help her. She ended up having two seizures over the next 24 hours due to the stress and trauma of the whole experience. When she was released she could no longer walk and was extremely disoriented and confused. It is because of the unwillingness of the staff that she suffered the way she did. We will NEVER return. This staff needs to be properly trained on how to handle patients experiencing difficulty managing their emotions while in extreme pain. Not to mention it was completely inappropriate for the nurse to speak to her the way he did. I understand nurses are under a lot of pressure to perform quickly and efficiently while dealing with a high volume of patients, but this whole ordeal was unacceptable. I wish they would have just called me to come get her rather than arrest her while she was clearly unwell.

Thank you for taking the time to share your concerns with us, AmmeRae. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.

Jeff Harstad

1 month ago

Google maps and page say they have an urgent care, even has hours listed for it. Known problem at the front desk of emergency services. Is it a scheme to get people with urgent care level problems to pay emergency room level prices? Will any highly educated hospital administrators tackle this simple web/google maps problems, or will they just kick the can around to the next masters degree for eternity while running a once great hospital into the ground? Will they respond with telling me to call a number to give more details on a small problem that is already explained here? Stay tuned!

Thank you for taking the time to leave a review, Jeff. If you would like to discuss regarding the care you received, we encourage you to call 763-236-3121 and ask to speak to a patient care liaison . <br><br>For billing questions and concerns, please call 612-262-9000, Monday through Thursday 8 a.m. to 4:30 p.m. and Friday 9 a.m. to 4:30 p.m. You may also contact us via email by visiting https://www.allinahealth.org/customer-service/billing-and-insurance/contact-billing

Update: With regard to Mercy's response, I have given a thorough review with pertinent details. I hope that your company uses the information provided in reviews for process improvement. When companies respond with "please call to speak with us," I worry that they ignore the potentially constructive feedback offered by reviewers. Many people don't want to invest any more time and energy than is already consumed by the experience itself and subsequent reviews we've taken the time to write! I've waited a couple of months to write this review. I brought a couple of family members to the ER in early January for meth detox. I'd done a fair amount of research in preparation for when they were ready to seek help and Mercy-Unity Campus came up on numerous websites relating to substance use treatment, to include detox. I had the impression that their services included everything from detox/withdrawal management, with both inpatient and outpatient options. We were at the emergency room on a Thursday night and my family members were discharged with an outpatient referral that likely wouldn't be available until the following week. Apparently, meth detox is not considered dangerous (who knew?!), so they didn't qualify for emergency services. Now, I can't know what all was communicated between my loved ones and the doctors. But you had two people who were daily IV meth users for two years. They were seeking help for the first time, and they were discharged to outpatient services when, on top of everything else, they were homeless, without transportation and without phones even. How would they get to these services? What's the likelihood that someone in such an unstable situation could possibly navigate this on their own? I realize ERs can not solve all problems. I understand that they have limited beds and resources, and that cases will be prioritized. But when your facilities are being advertised as offering these services, and the people looking for these services are so vulnerable and precarious, surely you can do better! Meet people where they're at, as they say. If someone presents to you looking for help and you're unable to help them, please at least provide them some viable options. I learned a lot over that weekend trying to help my family members get connected to intensive services that might actually help them get sober and back on their feet. It would be one thing for Unity to discharge without trying to connect patients to resources if none existed. But we're fortunate in the Twin Cities to have a surprising number of options! They could have referred us to one of the county detox facilities (Ramsey, Hennepin) or area shelters, both of whom could have potentially helped us immediately. I had to discover these places on my own as a novice to all of this. The Walk-In Counseling Center in Minneapolis is a wonderful resource for anyone reading this who needs to be connected to resources! They provided us with a list of a few Intensive Residential Treatment facilities, one of which took my family members in within one business day! My family members even needed help with applying for Medical Assistance, so don't let that stop you! We have a wealth of social services that make me feel blessed to live in Minnesota. Moral of the story, my family members were in full crisis mode and seeking help. I would really like to see Unity do a better job of connecting patients to available resources when they aren't able to provide services themselves. Especially since they advertise their expertise in substance use disorders!

John Pearson

TLDR care quality is luck of the draw at unity. My condition when I arrived wasI influenza and in DKA. Body temp was down to 90 degrees and i hadn't eaten in a 5 days. Blood glucose was 700s. I need immediate treatment. I was taken to unity because they had the only open bed at the time and spent 4 or 5 days in the ICU. The majority of the nurses who cared for me were skilled and kind. I had 5 or 6 nurses over the time I was there. 2 of the nurses that cared for me were straight up absentee. They saw me for a minute or 2 when they started shift and I never saw them again. 8 hours is a long time when you didn't have physically can't leave your bed. My doctor was similar. I saw him for a total of 3 minutes over the entire time I was there. I wish I could remember the names the rest of nurses who cared for me. They went above and beyond to make sure I was getting the medicine and care I needed. If they ever see this I want them to know how I'm grateful i am. And I wish I could do more to recognize them than this. If it weren't for these nurses my to review would be 1 star.

Thank you for the positive feedback, John! All of us at Mercy Hospital - Unity Campus strive to provide our patients with the highest quality of care possible, and we are happy to hear about your positive experience.

Lencha Solo

2 months ago

By far the worest experience ever. We waited in the lobby for over 3 hours (no they were not busy). I hope to never come back here again!

Thank you for taking the time to leave a review.If you would like to discuss your concerns, we encourage you to call 763-236-3121 and ask to speak to a patient care liaison about your care.

My wife had an appointment at Mercy Hospital Unity Campus Medical Imaging to get an MRI for a lower back problem. At the time, she couldn’t sit or stand for more than a few minutes without pain. The staff there was wonderful. A check-in lady (blonde hair. Wish I’d gotten her name) made a recliner available for her wait! She was so kind. And the MRI techs, David, Donna, and Abbie, made sure throughout the scan that she was comfortable and pain free. They were so considerate. Many thanks to the entire Imaging department staff!

Keith Moore

Thank you for the positive review, Keith!

Kelli Martin

worst hospital ever!! 3 visits to the ER within a month and no help! shortness of breath all 3 times, should have been hospitalized.Had a Ct scan on the second visit failed to tell me i had a hiatal hernia.Real smart!! with shortness of breath i should have been brought back immediately instead i waited for at least an hour and a half to get in. don’t go to unity hospital if you anything serious wrong with you!

Thank you for taking the time to share your concerns with us, Kelli. We are disappointed to hear about your experience and would like the opportunity to learn more if you are comfortable speaking with us. Please contact our patient care liaisons at 763-236-3121. Thank you.

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Allina Health – Unity Hospital

About Allina Health – Unity Hospital

Latest Reviews

Rehab Score

Gallery

Location

Accepted Insurance

Other Forms of Payment

Addiction Treatments

Levels of Care

Treatments

Clinical Services

Staff

Contact Information

Rehab in Cities Near Minneapolis

Reviews of Allina Health – Unity Hospital

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