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Mercy Hospital – Unity Campus

550 Osborne R
Minneapolis, MN 55432
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Allina Health - Unity Hospital MN 55432

About Mercy Hospital – Unity Campus

Allina Health – Unity Hospital underwent a structural makeover and is now called Mercy Hospital–Unity Campus. These two centers merged in 2017. They’re located on Osborne Road NE in Fridley, Minnesota. They offer behavioral health services for co-occurring mental health issues and substance use disorder treatment. They are located in a hospital-campus setting, with access to Highway 65 NE, grocery stores and restaurants and ample onsite parking. The center is near Locke County Park, the Mississippi River and the Springbrook Nature Center.

Medical Assessments for Co-Occuring Disorder Treatment

When you arrive at Mercy Hospital, the staff can assess your co-occurring disorder, to determine whether or not you need stabilization services. These are offered through overnight, inpatient care and typically last up to 48 hours.

Stabilization Care with Medication Assisted Treatment

The team can offer MAT if you are experiencing alcohol or opioid withdrawal symptoms. Medication may assist in keeping your cravings and symptoms at bay, while you undergo detoxification. They will also assist in providing medication if you require it to stabilize your mental health conditions, ranging from depression to sleep disorders, in conjunction with drug use.

Flexible Group and individual Therapy Sessions

Prior to discharge, their counseling team can assist in creating an individualized plan for continued treatment. They offer one-on-one counseling sessions with a licensed social work and drug and alcohol counselor, to ensure they are treating all of your conditions simultaneously. They also offer group sessions in a peer-supported setting.

I find it good to know that their program typically lasts between 12-15 weeks. Attendance is required in order to successfully complete their program which meets regularly, less than 10 hours per week. I like that they also provide aftercare planning support and referrals to additional community resources that may assist in your lasting recovery.

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Latest Reviews

Dan Wydella
3 months ago on Google
5
My usual health care provider works out of Fairview, but put a order thru for a Echocardiagram which I made an appointment with Mercy-Unity campus because it was the soonest I could be seen for this procedure (2 days vs 13 days with Fairview). I was seen by a Anne, a Sonographer, who provided very skilled excellent service, very professional but extremely down to earth, friendly. She is a definite asset to Mercy-Unity.The procedure lasted about 35 minutes to complete, and I had results later that same day.
Response from the owner2 months ago
Thank you for the positive feedback and 5-star review, Dan!
Carla Pfeiffer
5 months ago on Google
5
Last weekend, my Aunt ended up in the ER It was such a wonderful experience from checking her in to every staff member that came into her room. Dr. Baker was outstanding and took the time to talk to her, and she truly cared. Also Syndney was such a doll- she has this amazing personality and treated my aunt like family. Dr. Baker was just absolutely wonderful and never seemed rushed, and also treated my Aunt with so much care and concern. This was on a friday the hospital was packed! This is the best hospital, and I would recommend it to anyone.
Response from the owner2 months ago
Thank you for the kind review, Carla. We are happy to hear about your positive experience with Mercy Hospital - Unity Campus.
HUSSEIN ALI EMT
6 months ago on Google
5
I had a great experience with Dr. M. Florin at Mercy Unity. He is a very professional and understanding doctor, attentive to my needs, with no bias or unprofessional attitude. The staff was a bit straightforward in their approach, but overall, the care provided by Dr. Florin was excellent. I highly recommend seeing him if you visit this hospital—he’s such an understanding and compassionate provider.
Response from the owner2 months ago
Thank you for the kind review! We are happy to hear about your positive experience!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Mercy Hospital – Unity Campus works with several private insurance providers, please contact to verify your specific insurance provider.

Medica
UCare
South County Health Alliance
America's PPO
Hennepin Health
PreferredOne
PrimeWest Health
WPS Health Solutions

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Michael Johnston

president

Jared Crotteau

VP of patient care

Colleen Holton

VP of finance

Jay MacGregor, MD

VP of medical affairs

Jim McGlade

VP of human resources

Fact checked and written by:
Camille Sylvain
Edited by:
Peter Lee, PhD

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Mercy Hospital – Unity Campus.

Contact Information

Building icon

550 Osborne R
Minneapolis, MN 55432

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Reviews of Mercy Hospital – Unity Campus

2.41/5 (395 reviews)
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Google Reviews

2.41 (395 reviews)
Laurel A
2 months ago
1

UPDATE AT BOTTOM: What a terrible experience. Do not bring your disabled loved one to the mental health unit here. There were medication errors (who knows how many errors in the 10 days prior to our being there to witness one and correct it). His legal guardian's phone number was consistently wrong despite being corrected multiple times. There was ZERO communication from doctors unless you begged for them to call you. We requested a "Care team meeting" so we could be informed of what was being done to help our loved one and never got a meeting, or even an attempt to schedule one. You can "pass a note" to the doctors to request them to check medication levels because you see your loved one having horrific side effects (after you've told every staff you meet that your loved one is highly sensitive to side effects) for a week and never hear back.Once the hospital finally does check his blood, five days after you ask about med levels, your loved one is moved to the ICU, but the hospital once again has an incorrect phone number, so you don't hear about it until you arrive to visit. Unity also didn't appear to help this disabled young man with showering, brushing his teeth, or even eating for a week when he went from ICU back to the mental health unit before discharge. He was clearly having short-term memory issues and needed a lot of prompting to remember HOW to eat. He looked at a tray of food in front of him during visiting hours and didn't seem to know what to do with it until I helped him cut his chicken and told him to eat. When your loved one is finally discharged, you find out the doctor accidentally stopped all his medications, which means Unity sent a bipolar young man who is barely out of a manic phase home without any mood stabilizers or sleep aids, and when you call to get it fixed, all you hear is "well, he's not a patient here anymore so I'm not sure what we can do." It's nothing short of a miracle from God that my brother survived this ordeal. Unity's canned response to this review does not surprise me. We reached out to the patient care liaison many times during the hospitalization, and nothing came of that, either. The liaison was one of the people who told us "well he's not a patient here, so I don't know that we can do anything" when we reached out after finding our he was sent home with no medication plan. We also asked the liaison as well as the nursing staff about the care team meeting.

Response from the owner
Thank you for taking the time to let us know about your family's experience, Laurel. We are sincerely disappointed to hear about what happened and would like the opportunity to learn more. If you feel comfortable doing so, please contact our patient care liaisons at 763-236-3121.
Derek Quiram
2 months ago
1

Billing practices = questionable. Triage/check-in staff = not competent. "Yes, two insurance cards... OMG!" RE: correct ins. given at check-in, and multiple times to billing partner over several months due to incorrect initial submit. Bill partner submitted 3 NEW CLAIMS, not updates to initial claim. Idiocy! This has caused me financial, and time headaches to say the least. No average person should deal with what I've fought to correct. *NOBODY* should consider insurance billing mistakes/errors a part time job, LIKE I HAVE DONE **MULTIPLE TIMES from this facility**! For every hour in the facility's "care," I estimate it has taken 10+ hours of my life's essence to ensure the final bill was correct and accurate. I know more about medical coding, insurance company procedures, and how to navigate a process that isn't for the meek, than I ever wanted. IMHO the motto for this facility is aligned with, "business is business," with an intentionally aggressive billing workforce. Tell me if wrong, but I expect a health care facility to have an operating philosophy akin to, "strive for accuracy and integrity." Not "meh, I'll do the minimum because IDGAF."

Response from the owner
Thank you for taking the time to leave a review, Derek. We apologize for any frustration caused and have shared your feedback with our leadership teams.
mia Peltier
3 months ago
1

My 15-year-old daughter was brought here during a mental health crisis that was not her fault, and I would never recommend this hospital to another family. Staff were extremely rude toward her and intentionally agitated her until she became distressed. At one point, 5 male security guards pinned her down. One of the guards choked her, leaving bruises on her body and a large goose egg on the side of her head. When I asked staff about the injury on her head, I was told that she had “done it to herself,” despite the fact that my daughter had been restrained for nearly 4 hours. Her dad and I repeatedly advocated for a female staff member because we were told she needed to be searched due to suspicion that she was hiding medication. My daughter clearly stated she wanted a female present, but that request was denied. Her clothes were removed by male staff despite her objections, and we were told we would “have to deal with it.” She is only 15 years old, and this entire experience has severely traumatized her. We have filed reports with both the hospital and the Blaine Police Department. Please do not bring your child here.

Response from the owner
Thank you for taking the time to let us know about your experience, Mia. We are sincerely disappointed to hear about what happened and have escalated your concerns to our leadership team.
MAC Attack Gaming
3 months ago
3

The female that offered me the apple juice for my son today at the counter is gorgeous!!Unfortunately I waited to long for the doctor…So me and my son left but gyyyyatttt!Her husband better marry her lol.

Response from the owner
Thank you for taking the time to leave a review, MAC. We apologize for the long wait times and have shared your feedback with hospital leadership to help better improve future experiences.
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