Avalon Center – Closed Rehab in Seattle, WA | Get Costs, Reviews, Insurance Info

About Avalon Center – Closed

Avalon Center was an outpatient treatment facility located just east of Lowman Beach Park in Seattle, Washington. They provided various services and treatment options aimed at aiding the recovery of men and women (aged 18 and older) struggling with addictions to alcohol or illicit substances. Although Avalon is now closed, their psychiatric specialist still provides in person mental health services in Normandy Park as well as online.

Helping Patients from the Start

Avalon Center was a place where you could get an assessment to gauge the level of care best suited to your circumstances. They were also one of the locations authorized to provide a court orderd DUI assessment. Part of their assessments could include a psychiatric evaluation during which their specialist would assess whether you needed treatment for both an addiction and a co-occuring mental health diagnosis.

Treatment for Men, Women, and Families in Lowman Beach Park

Their addiction treatments were designed to fit the specific needs of the person seeking treatment, which included help with any gender specific struggles they had. For example, in their experience, more men came to them facing DUI charges, which led them to offer help for men facing prosecution within their counseling programs.

At Avalon, they would use various methods in individual counseling sessions to help their patients confront and overcome negative behavior patterns, including cognitive behavioral therapy and trauma therapy. Relapse prevention was another key focus of their counseling efforts. Group counseling and family therapy were also provided to help people feel a sense of growth in a community rather than trying to heal in isolation.

Latest Reviews

Ted Ofarrell

4 weeks ago on Google

I highly recommend Counseling West Seattle. The staff are professional, courteous, and compassionate. My family and I have been helped tremendously by the thoughtful care we’ve received. A very positive experience.

Response from the owner2 weeks ago

That's great to hear, Ted! We always strive to do the best we can, and we're glad you've had such positive results!

Linda FB

1 month ago on Google

Effective, respectful, kind and professional -- Toni and Counseling West Seattle are amazing. Grateful!

Response from the owner2 weeks ago

Thanks, Linda! We're glad you've had such a good experience!

Laura Odom

1 month ago on Google

I would not Recommend this place at all. Patti, the administrative director there tried to bill me $175 for a session I was unable to make at the last minute and when I told her I wasn’t going to pay it she attacked my faith as a Christian! She is very unprofessional, rude, and insulting. And if this it the type of person they have running this place; well that speaks for itself. She is definitely in the wrong work field.

Response from the owner2 weeks ago

Hi Laura,

I'm happy we had a chance to speak and resolve your issue. We take our reviews very seriously and we are committed to providing excellent care for our clients.

-Toni

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

4.6 / 10

Accepted Insurance

Avalon Center – Closed works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Effective drug rehab in Washington integrates care for the whole person, offering comprehensive solutions to addiction. Treatment methods address mental, physical, and relational aspects of substance abuse.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Staff

Toni Napoli, MA, LMHC

Director

Elliot Grossman, MSW, LICSW

Clinical Director

Patricia Lusby

Administrative Director

Fact checked and written by:

Emile Oosthuizen

Edited by:

Courtney Myers, MS

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Reviews of Avalon Center – Closed

2.8/5 (12 reviews)

Google Reviews

2.8 (12 reviews)

4 weeks ago

Response from the owner

1 month ago

Chev Darling

2 months ago

My interactions with Toni have always been a true pleasure. I cannot recommend them more!

That’s great to hear, Chev—thank you for the vote of confidence!

Paul Tempest

1 year ago

This review is for Alexa for parent reunification counseling. [tl:dr choose another therapist for better chance at reunification therapy success] Background: My goal for these sessions with Alexa was to allow my son to talk about his resentment towards me in a constructive manner, to try to off load as much psychological weight from him before college as possible. His mother had showed no interest in discussing the problem, refusing to even call a family therapist at my expense, and indeed to be nurturing and using the child's resentment as a tool for further gatekeeping and enmeshment. Thus I was left no recourse but court ordered reunification therapy. Unfortunately, I found Alexa to be biased in her report to the court, and borderline manipulative in our sessions. For example: she wrote "Paul lives in a 1bd apartment with his girlfriend" intimating I had not prepared a proper home for my son when a more accurate description would contain any variations of the following... Paul moved to Seattle as soon as possible after the pandemic to be as close to his son as possible and is living in a temporary apartment < 10min walk from his sons house. This allows easy visitation without necessitating overnight stays to begin the process. Paul is in a stable long term relationship with a partner that supports his efforts to reconnect with his son and has no inclination to insert herself into the process. In the report, she also suggested that I was unaware of the development needs of a 15yo because I questioned what changed in the relationship with my son from three years previous. Alexa suggested the difference was my ignorance of childhood development, that i did not understand his changing needs. She left out that the major change was due to a final cessation of the on again/off again romantic relationship between me and the boy's mother. The ending of that relationship sparked increased gatekeeping and a change in the boy's demeanor, which Alexa did not acknowledge. Additionally, she treated me like a witness being cross examined. Did you move to Seattle only for you son? -Yes What about your job? They prefer you in Boston? -Yes Do you have friends here? -No, my friends are at my old home So given all that, if you cant see your son, will you move away? -Maybe, my social life was better there. My career better in Boston. In the report she stated I would move away if reunification was not successful. I felt she was trying to steer me to this answer. Reunification therapy is risky to begin with, and outcomes not guaranteed, but to better your chance of repairing a relationship with your child, I recommend not using Alexa.

I founded Counseling West Seattle in 2014, and in that time, our staff of caring, well-qualified counselors have worked with thousands of clients with a wide variety of needs, including family, couples, and individual counseling. Our services are fully compliant with all applicable standards and regulations, including HIPAA and the Washington Department of Health. We listen to our clients and have proven policies and procedures in place to discuss and resolve concerns. As we’re not a traditional commercial business, we were unaware that seven reviews were placed on Google in the past 11 years, so we’re taking the time to address those now. Our top priority is serving the best needs of our clients, and in the cases of couples, family, and reunification counseling, some parties might not agree with our recommendations or the outcome. We stand by our recommendations and continually improve our services by listening to feedback, addressing concerns, completing continuing education and recertifications, and applying best practices to our work.

Susan Fox

2 years ago

I cannot speak highly enough about CWS! I’ve been with CWS off and on for over 10 years, as circumstances have arisen where I need temporary or longer term support. I’ve experienced transformative therapy in my relationship w myself, my children and even work related situations. My daughter at age 16 was helped tremendously. The clinicians are vetted by Toni, the owner, highly ethical and competent. I highly recommend them! Susan

Thank you for sharing your feedback Susan, we truly appreciate it. In June, 2025, I was made aware of reviews on this platform, otherwise I would have replied sooner. Wishing you the very best.

Julianna Vasquez

3 years ago

this is by far the worst counseling services i’ve ever interacted with. starting with Toni. she’s always running around like a chicken with their head cut off. trying to speak with her is impossible. she is rude and should think of a career doing something else. she doesn’t have the patience needed for this type of job. next time i would rather go with monkeys for counseling then with her again

In June, 2025, I was made aware of reviews on this platform and prepared a response to all seven that were posted to this date. See the reply to Paul above.

Taylor O

Unhelpful Response email didn't even include a signature which is greatly unprofessional- as if they are ashamed to be associated with this business..

Breonna Robusto

5 years ago

It's taken me a while to get to the. point to write this review and I was really conflicted between giving a two star or a three star. This review is specifically for the counselor I saw Katie Unterreiner, since I didn't get a chance to interact with anyone else. there. My appointments started out great. I was coming from a bad experience with a previous therapist and been recommended to Katie. She was friendly and helped me narrow down symptoms that I was feeling. Things started to go more downhill when my appointments started to start late and end early. I brushed it off because I was finally get some help that i really needed and honestly didn't like conflict. Then she started canceling my appointments and making me reschedule weeks after the initial appointment. This happened multiple times. The final thing was when I had an appointment scheduled that she cancelled right when my partner lost their job. She wanted to reschedule my appointment to the next month since we were already halfway through the current month. When I informed her that we would lose our insurance at the end of the current month she just told me to get in touch "once I had the whole insurance thing figured out." She also said that she would check back in with me the next month (she didn't thankfully). Super happy that I was able to find a much much much better therapist, I just wanted to share my experience for anyone who may be considering going here (especially if you have abandonment issues 🙃)

In June, 2025, I was made aware of reviews on this platform and prepared a response to all seven that were posted to this date. See the reply to Paul above. For this particular issue, our counselor was dealing with a series of family emergencies at the time and provided alternative counseling options to all of her active clients. For those who chose to remain with her during this challenging time, Katie did her best to keep these appointments. Lessons learned from this experience enabled us to improve policies related to family leave for our counselors moving forward.

Allen Chen

I highly recommend Counseling West Seattle to anyone in need of counseling services. Its counselors are highly-experienced, knowledgeable and friendly. They strive to make everyone feel welcome and at ease during each session.

A W

I've been hesitant to leave a review, because I don't think it's fair to review all for my experiences with two counselors here. But I also feel it's best to be honest so improvement can, hopefully, happen. After moving to Seattle with a heavy medical diagnosis, I came here for support. My first counselor was okay. She listened and that is what I needed. But I didn't feel supported and that was very evident when I realized she was no longer practicing here and didn't make an effort to communicate this to me. No one did. My second attempt to find support here was far more upsetting. I had called in after losing 2 people I was very close to, to suicide and death. I was devastated. I called to make an appt explaining the difficult time I was having. I was happy that I was able to get in quickly, but at my appt, the counselor was running late, left to get food and coffee, and ate during the first 25 minutes of my appt. Nothing like being in crisis/grief and having your therapist put more attention into a muffin than in what is happening with their client. I received no logical support here from her. She kept mentioning referrals to her nutritionist friends she went to school with. Hey, I'm all for better health- but there's a time and place for that suggestion and it's not during a crisis-based appointment. I ended up getting back to work late, which added to my stress, and received no help for what I was experiencing or support for my grief. I gave 2 stars because the person making the appointments has always been really helpful and nice. She's the best part of this business.

In June, 2025, I was made aware of reviews on this platform and prepared a response to all seven that were posted to this date. See the reply to Paul above. For this particular issue, we learned from this experience and applied improvements to counselor training programs.

KyrieEleason

6 years ago

If you need real help DO NOT GO HERE! I reported Toni Napoli's mal-practice to the State But got No Help because the situation automatically becomes a he-said, she-said situation unless it's a crime. I assure you, if you are a man or parent, YOU WILL NOT BE GIVEN FAIR CONSIDERATION UNLESS YOU ABSOLUTELY AGREE TO "THEIR" GODLESS VIEWS OF LIFE--i.e. "There is no truth."

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Avalon Center – Closed

About Avalon Center – Closed

Helping Patients from the Start

Treatment for Men, Women, and Families in Lowman Beach Park

Latest Reviews

Rehab Score

Accepted Insurance

Other Forms of Payment

Addiction Treatments

Levels of Care

Outpatient

Medically Assisted Detox

Intensive Outpatient

Treatments

Programs

Adult Program

Young Adult Program

Clinical Services

Staff

Toni Napoli, MA, LMHC

Elliot Grossman, MSW, LICSW

Patricia Lusby

Rehab in Cities Near Seattle

Reviews of Avalon Center – Closed

Reviews

Google Reviews

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