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BHcare – Shoreline

28 Branford Road North Branford, CT 06471
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BHcare - Shoreline CT 6405

About BHcare – Shoreline

BHcare Shoreline is a behavioral health clinic in North Branford, Connecticut, that offers treatment for substance use disorders. The services available include medication assisted treatment (MAT), traditional and intensive outpatient care (IOP), and case management. The payment options available include Medicaid, Medicare, or a sliding fee scale.

Healing Trauma Through Specialized Treatment

Trauma is often a major factor that contributes to individuals developing substance use disorders. The facility offers multiple evidence based treatments to help you heal from your trauma and avoid using substances as a coping mechanism.

Treatments include eye movement desensitization and reprocessing (EMDR), seeking safety model, accelerated resolution therapy, and trauma recovery empowerment model. The seeking safety model guides clients to focus on the present and learn coping skills to achieve a feeling of safety.

Achieving a Healthy Work Life Balance

The facility understands that the stress of an unhealthy work life balance can sometimes lead to addiction. I like that BHcare Shoreline offers an evening program to help working professionals better manage work challenges and life stressors. The staff members focus on treating anxiety, depression, trauma and helping you develop a healthy work life balance.

Medications for Alcohol and Opioid Use Disorder

MAT can provide clients with medications to treat alcohol or opioid use disorder. Acamprosate and disulfiram are available to treat alcohol use disorder, and buprenorphine is available to treat opioid use disorder.

They also provide naltrexone to lessen cravings for both disorders. As you’re being administered these medications, you’ll learn coping skills and relapse prevention strategies in counseling.

BHcare Shoreline is located 20 minutes away from New Haven. In between sessions, you can visit Yale University or check out West Rock Ridge State Park.

Latest Reviews

Angela Butler
3 months ago on Google
5
BH care is home.i meeting new wonderful people from IOP,Options clubs .and the staffs are great .
david middleton
6 months ago on Google
5
They have A brand new facility. I m in other countries and they are working for me. You can get help anywhere. I looked to the sky and they sent me to BH care.
Response from the owner1 month ago
Hi David, thank you so much for your review. We re so glad we can help you reach your goals . Be well!
K B
6 months ago on Google
5
I love bh care and I love my therapist and my case worker and everyone at bh care is awesome and I won't never leave this place I have friends here and it is the best place for me and we. have a brand new building and. It's very nice and everyone at 14sycamore way will be moving to the new building on November 15 and it's not for the public it's only for the people who is apart of options and 14 sycamore way it's an amazing place and Amanda and Kristen are awesome and we here at options love them and we have lots of fun with them.and the people at. The bh clinic is awesome and they also care about people. And try to help them. With there problems. And there amazing
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.6 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Roberta J. Cook

President & CEO

Christine Anderson

Chief Program Officer

Lorraine Branecky

Chief Financial Officer

Sandy Gomez, MD

Chief Medical Officer

Emily Granelli

Chief Business Development Officer

Hester Palewitz

Chief Quality & Compliance Officer

Christopher Wallace

Chief Information Officer

Contact Information

Phone icon (203) 483-2630
Building icon

28 Branford Road
North Branford, CT 06471

Fact checked and written by:
Eric Owens
Edited by:
Peter Lee, PhD

Rehab in Cities Near North Branford

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Reviews of BHcare – Shoreline

2.54/5 (27 reviews)
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Reviews

1

If you have another option to choose a treatment center go to another place! If you or a loved one seek help, do not go to this place because they will only waste your time, energy and money.

Reviewed on 3/5/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (26 reviews)
Anne Marie Dougherty
4 weeks ago
5

I feel compelled to write a review in defense of this place because I was scrolling through the reviews and I don't understand why BHcare got any negative reviews. The negative reviews that I've read are ridiculous, nonsensical, and seem to be coming from people who have problems on THEIR end, not BHcare's end. Their IOP program is great. The counselors know what they are doing. They're very knowledgeable, capable, compassionate, and helpful. The psychiatrist is fantastic. He's very thorough and he calls in your meds right away. I had an issue with my meds last month. The pharmacy told me I needed prior approval for a med that I've been taking for months and I've never needed prior approval. I called BHcare to figure out what was going on. They called the pharmacy right away and resolved the issue so I could get my meds that same day. The evening relapse prevention program is great. The nursing department is lovely. They really care and attend to all your needs. My therapist and I meet virtually which is awesome because I don't have a car. If you've got a problem with this place, the problem is YOU and you're taking it out on BHcare. Anyone in my group that's had any sort of issue with the facility usually stems from something going on with their own insurance or a lack of communication on the clients end Not BHcare's end. Don't listen to the negative reviews. Some of these people lack the mental capacity to communicate properly. They deflect the blame and blame BHcare for their own problems. Typical addict behavior. Take accountability for your own issues. This place is fine. Nothing is wrong with it. You'll get great care here, don't worry about it.

Response from the ownerInvalid relative date format:
Anne Marie, thank you for your kind words. We work hard to ensure everyone we serve has access to the treatment and resources they need to meet their goals. We're happy we can help you on your road to recovery, we'll be with you every step of the way!
Angela Butler
4 months ago
5

BH care is home.i meeting new wonderful people from IOP,Options clubs .and the staffs are great 🙂.

David Mayer
5 months ago
5

david middleton
6 months ago
5

They have A brand new facility. I’m in other countries and they are working for me. You can get help anywhere. I looked to the sky and they sent me to BH care.🥰🐿️❤️😜🙏🏾💧👊🏾🥹

Response from the ownerInvalid relative date format:
Hi David, thank you so much for your review. We’re so glad we can help you reach your goals 💜. Be well!
K B
6 months ago
5

I love bh care and I love my therapist and my case worker and everyone at bh care is awesome and I won't never leave this place I have friends here and it is the best place for me and we. have a brand new building and. It's very nice and everyone at 14sycamore way will be moving to the new building on November 15 and it's not for the public it's only for the people who is apart of options and 14 sycamore way it's an amazing place and Amanda and Kristen are awesome and we here at options love them and we have lots of fun with them.and the people at. The bh clinic is awesome and they also care about people. And try to help them. With there problems. And there amazing

Erica Sellers
7 months ago
1

They sent me to a psychiatrist that, while affiliated with them, did not take my insurance, causing a $170 bill. They then did not help me adjust it, and even after I paid the full amount, a got another bill.

Michael Jagielski Wilk
9 months ago
1

disorganized and unprofessional and perhaps even outright cruel. routinely do not bother to return patients' phone calls. I left messages and voicemails for different therapists, kept calling for a week every day - they did not even bother to acknowledge that they got my phone calls. had to call their crisis line as a result.... Obviously I asked for a discharge... Now they are refusing to discharge me....

Response from the ownerInvalid relative date format:
Hi Michael, we're sorry to hear that your experience didn't meet your expectations. We understand how important it is to deliver excellent services and support for our clients, and we apologize for any inconvenience or frustration you may have experienced. We do our best to return phone calls within 24 hours during our normal business hours. <br>We'd like to have the opportunity to make things right if possible and address your concerns personally. Please reach out to our Client Rights Officer (203) 892-6369 so that we can further understand the issues you encountered and work towards a resolution.<br>Thank you once again for bringing these matters to our attention. We hope to have the chance to make it up to you and provide you with an exceptional experience in the future.
Jack Smith
9 months ago
1

The reviews speak for themselves. NEVER go here. I went for over a year and it was clearly a trap. No actual help with my situation, just “oh we’ll throw you in a group.” They tried to convince me I was chronically mentally ill and would need their services long term. I got news for you, I left a little under two months ago and this is the best I’ve done in nearly two years. They suggested I stay on INJECTIONS when my issues weren’t nearly that severe. This is the kind of place that exists solely to pull funding from the state and the patients that have to go here genuinely need actual help and don’t know any better. The therapists are inexperienced and honestly a little clueless. I didn’t realize how bad this place was until AFTER I left and saw the bigger picture. Then when I left they blew up my phone acting like I never left. Not a pleasant experience dealing with these people. And no, I don’t want to talk to your Client Rights Officer, or anyone from your facility ever again. I had to plan my escape, literally. Whatever you do, just don’t go here. It made me worse and I’m glad I was smart enough to leave. I wanted to give it a chance, and I did. Unfortunately this wasn’t it.

Response from the ownerInvalid relative date format:
Hi SD, we're sorry to hear you're still so upset by your experience with us. We're glad you've found the help you were seeking and wish you good health and happiness. If ever you decide you'd like to try to rectify or correct the issues you encountered during your time with us, please call (203) 892-6369, or email grievance@bhcare.org.
Kristin Thomas
1 year ago
3

This location was great - group and individual sessions (Mia and Jenna), and Jeffrey was a phenomenal prescriber. They all listened and HEARD what you were saying. My one complaint - and a big one at that - was about Dana Smart. She was my child's prescriber for 2 years, and in that time on several occasions Dana did not order refills in a timely manner, did not return calls to patient or pharmacy, and did not show up for multiple zoom sessions with her patient (without prior notice) and the office did not know why. I highly recommend BHCare but steer clear of Dana Smart.

Jacob Kozelek
1 year ago
1

IX skeleton
2 years ago
1

Response from the ownerInvalid relative date format:
Hi IX, thank you for taking the time to share your feedback about your experience with us. We appreciate all feedback, whether positive or negative, as it helps us improve our services.<br><br>We're truly sorry to hear that your experience didn't meet your expectations. We understand how important it is to deliver excellent customer service and we apologize for any inconvenience or frustration you may have experienced.<br><br>We would love the opportunity to make things right and address your concerns. Please reach out to our Client Rights Officer: (203) 892-6369 or grievance@bhcare.org.<br><br>At BHcare, we value our clients and strive to provide the best possible experience. Your feedback is invaluable to us as we continuously strive to improve and deliver the quality service our customers deserve.<br><br>Thank you once again for bringing these matters to our attention. We hope to have the chance to make it up to you and provide you with an exceptional experience in the future.
Theresa Dadio (Squatchy)
2 years ago
3

We used to love this place, but as of recently, the feeling is dwindling..We were told we would be getting a phone call on Wednesday..as of yet no phone call..what if we were in Crisis..oh wait..they probably won't come out to us..We live in Clinton..There are so many issues that we have with this place now...completely disappointing and aggravating...

Response from the ownerInvalid relative date format:
Hi, we're sorry you haven't received a call back. We'll make sure someone gets back to you promptly. And you're correct, we are not the crisis provider for Clinton, but if you're ever in crisis and aren't comfortable calling the National Lifeline (9-8-8), please call our main number (203- 800-7177) press 6, and you'll be connected to a crisis clinician.
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