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Bleuler Psychotherapy Center

104-70 Queens Boulevard Queens, NY 11375
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About Bleuler Psychotherapy Center

Bleuler Psychotherapy Center provides mental health and substance use services for children, teens, adults, and families in Forest Hills, New York. They offer outpatient programs that incorporate counseling, psychotherapy, psychiatry, medication assisted treatment, and group therapy. They’re in network with most commercial insurance plans and you can also pay privately.

I like that their counseling services include an educational element to help you learn more about the risks and consequences of substance abuse. Their goal is to inform and equip you enough that you’re motivated to change on your own. In addition to cognitive behavioral therapy, they also utilize motivational interviewing.

Once you’ve completed your treatment, you can participate in their long term continuing care program. This gives you access to ongoing clinical support that can help you sustain your recovery progress. You’ll check in regularly with your assigned counselor to talk about issues you’re facing and find tools to cope with stress, triggers, and cravings without turning to drugs and alcohol.

If you need medication to help treat your addiction and prevent an overdose, your providers may offer it in addition to your counseling treatment. At this center, they use buprenorphine and Vivitrol to help manage pain and prevent relapse.

While many clients say they’ve connected well with their therapists and have experienced success in the program, others haven’t had the same experience. Scheduling conflicts and communication issues are some of the commonly reported problems.

Latest Reviews

Brianna Cardiello
2 months ago on Google
1
This place is absolutely horrible. During covid I was forced to go virtual for therapy. I was still sending in my billing payments by mail to cover my copayments, and each time they would send it back to my house. I called and asked why this was happening and they said my insurance was covering the cost and I no longer had to send in payments by mail. Flashforward to 2022 where I am now billed $275 after saying it was covered, and could not afford to pay it as I did not have stable income. It has now been bumped to $315 btw! I had to quit therapy for a few years due to this. It has been 4 years since I ve used their services and I m still being harassed monthly regarding this outstanding bill which they themselves have created. I always pay on time and have never been late for payments. Also would like to add that this place is extremely inconsistent and in my 2 years of being here I went through about 5 or 6 different therapists. Every 2-3 months I was assigned a new one. Extremely unorganized and unprofessional.
Shanta Stuart
2 months ago on Google
1
Bleuler Psychotherapy is an unscrupulous business that is more concerned about making money then treating their clients with dignity, respect or care. I left this place almost 2 years ago after being there for 10 years, because of their high turn-over rate, followed by poor treatment by uncaring, inconsiderate new employees. I received a letter from a collection agency today about an overdue bill threatening to ruin my credit. My insurance has not changed since I left this place and I have full coverage. Bleuler never reached out to me personally by phone or through mail and sent me to a collection agency. My phone number and address has not changed. Not to mention this information should still be on file for six years after I left by law.
Michelle Galeano
2 months ago on Google
1
I had a very disappointing experience with this psychotherapy center due to their unreasonable billing system and lack of communication. They automatically sent my balance to a debt collection agency without providing any prior notice or warning. I was never informed about any outstanding balance or given an opportunity to address it before this drastic action was taken. This level of carelessness is unacceptable, especially from a mental health service that should prioritize reducing stress for their patients, not adding to it. Their lack of transparency and poor communication in handling billing matters is extremely unprofessional. I would not recommend this center to anyone who values clear and fair communication regarding their financial responsibilities.
Response from the owner2 months ago
We re truly sorry to learn about your experience. While we are legally and ethically unable to discuss specific account or treatment details in a public forum even to confirm whether someone is or is not a client please know that we take all feedback seriously. As a behavioral health clinic, we are bound by strict HIPAA regulations that protect client privacy, but also limit our ability to address reviews that reference billing or care experiences. This can be particularly challenging when the information presented may not reflect the full scope of the situation and we are unable to clarify publicly. We understand that billing and insurance matters can be stressful, and we are always willing to speak with individuals directly to resolve concerns. We strongly encourage you to contact us directly, so we can review any issues in a confidential setting and work toward a resolution. Thank you for bringing this to our attention. Our goal is always to provide clear communication, compassionate care, and respectful service to those we serve.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Accepted Insurance

Bleuler Psychotherapy Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff

Rudolf J. Karvay, J.D

Executive Director & CEO

Dr. Jordania Estrella, Psy. D

Chief Program Officer

Lora DeGuzman

Chief Administrative Officer

Nina Kim, PHR

Director of Human Resources

Zahia Abuhamda

Director of Administrative Services

Zory Wentt, LCSW-R, MBA

Director of Clinic Operations

Contact Information

Phone icon (718) 275-6010
Building icon

104-70 Queens Boulevard
Queens, NY 11375

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Rehab in Cities Near Queens

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Reviews of Bleuler Psychotherapy Center

2.4/5 (77 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (77 reviews)
Maria Mariscal
1 month ago
5

I like it and very nice and I am interested going one day

Veronica Melody
1 month ago
1

This place is terrible… ive had so many issues with billing and they literally never call you back and give you the run around.. been chasing them around for 3 months now… no call back ever

Response from the ownerInvalid relative date format:
We're very sorry to hear about your experience. We understand how stressful billing issues can be and take your concerns seriously. Due to HIPAA regulations, we cannot discuss any individual matters publicly, but we want to help.<br>Please contact our Client Support Service at 888-227-3216 or use our secure form at https://bleulerpc.org/client-support-services/. Our team will work with you directly to address your concerns in a private, respectful manner.<br>Thank you for your feedback.
Brianna Cardiello
2 months ago
1

This place is absolutely horrible. During covid I was forced to go virtual for therapy. I was still sending in my billing payments by mail to cover my copayments, and each time they would send it back to my house. I called and asked why this was happening and they said my insurance was covering the cost and I no longer had to send in payments by mail. Flashforward to 2022 where I am now billed $275 after saying it was covered, and could not afford to pay it as I did not have stable income. It has now been bumped to $315 btw! I had to quit therapy for a few years due to this. It has been 4 years since I’ve used their services and I’m still being harassed monthly regarding this “outstanding bill” which they themselves have created. I always pay on time and have never been late for payments. Also would like to add that this place is extremely inconsistent and in my 2 years of being here I went through about 5 or 6 different therapists. Every 2-3 months I was assigned a new one. Extremely unorganized and unprofessional.

Shanta Stuart
2 months ago
1

Bleuler Psychotherapy is an unscrupulous business that is more concerned about making money then treating their clients with dignity, respect or care. I left this place almost 2 years ago after being there for 10 years, because of their high turn-over rate, followed by poor treatment by uncaring, inconsiderate new employees. I received a letter from a collection agency today about an overdue bill threatening to ruin my credit. My insurance has not changed since I left this place and I have full coverage. Bleuler never reached out to me personally by phone or through mail and sent me to a collection agency. My phone number and address has not changed. Not to mention this information should still be on file for six years after I left by law.

Michelle Galeano
2 months ago
1

I had a very disappointing experience with this psychotherapy center due to their unreasonable billing system and lack of communication. They automatically sent my balance to a debt collection agency without providing any prior notice or warning. I was never informed about any outstanding balance or given an opportunity to address it before this drastic action was taken. This level of carelessness is unacceptable, especially from a mental health service that should prioritize reducing stress for their patients, not adding to it. Their lack of transparency and poor communication in handling billing matters is extremely unprofessional. I would not recommend this center to anyone who values clear and fair communication regarding their financial responsibilities.

Response from the ownerInvalid relative date format:
We’re truly sorry to learn about your experience. While we are legally and ethically unable to discuss specific account or treatment details in a public forum—even to confirm whether someone is or is not a client—please know that we take all feedback seriously.<br><br>As a behavioral health clinic, we are bound by strict HIPAA regulations that protect client privacy, but also limit our ability to address reviews that reference billing or care experiences. This can be particularly challenging when the information presented may not reflect the full scope of the situation and we are unable to clarify publicly.<br><br>We understand that billing and insurance matters can be stressful, and we are always willing to speak with individuals directly to resolve concerns. We strongly encourage you to contact us directly, so we can review any issues in a confidential setting and work toward a resolution. <br><br>Thank you for bringing this to our attention. Our goal is always to provide clear communication, compassionate care, and respectful service to those we serve.
Israel Massis
2 months ago
1

Worst agency ever incompetent straight up

Response from the ownerInvalid relative date format:
As a behavioral health clinic, we are legally and ethically bound by HIPAA regulations, which strictly prohibit us from discussing or confirming anyone’s care—even to correct misinformation. Unfortunately, this means we cannot respond in full to online reviews, even when they contain inaccurate or misleading claims.<br><br>In some cases, reviews may be related to unresolved billing issues or misunderstandings that we are happy to address directly. We encourage anyone with concerns to contact us so we can resolve them in a private and respectful manner.<br><br>While we welcome feedback, we hope the public understands that our silence is not a lack of concern—but a reflection of our deep commitment to protecting client confidentiality.<br>
Ismael De la rosa
6 months ago
5

This place is great. Very flexible, fast and accommodating with appointments to see a therapist and prescriber. Experienced and compassionate staff. Highly recommend

Response from the ownerInvalid relative date format:
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience! <br><br>While HIPAA laws prevent us from responding personally, please know how grateful we are for your feedback and support. It means a lot to our team and encourages us in our mission to provide compassionate, high-quality care to the community.<br><br>Thank you again for your trust. We’re honored to do this work.
GymLife2023
7 months ago
1

This place is terrible. The therapists are just there to stare at you while doing other things on their computer. If you truly need help and someone to speak to you, don t come here.

Response from the owner2 months ago
As a behavioral health clinic, we are legally and ethically bound by HIPAA regulations, which strictly prohibit us from discussing or confirming anyone s care even to correct misinformation. Unfortunately, this means we cannot respond in full to online reviews, even when they contain inaccurate or misleading claims. In some cases, reviews may be related to unresolved billing issues or misunderstandings that we are happy to address directly. We encourage anyone with concerns to contact us so we can resolve them in a private and respectful manner. While we welcome feedback, we hope the public understands that our silence is not a lack of concern but a reflection of our deep commitment to protecting client confidentiality.
Pow Surfer
9 months ago
1

Unreliable, unprofessional, disappointing, untrustworthy. Those are just 4 words that you would NOT want to associate with someone or an organization that suppose to provide mental health therapy to its patients. The waiting process to get a therapist after the initial assessment took over a month. That 1st "professional" canceled 2 out 3 of my sessions (same day cancellations) in less than a month. IF it has been the patient cancelling on the same day I bet there would be repercussions. I requested a new therapist. That set me up at least another 6 weeks for the 2nd "professional" to be assigned to my case. Today I was suppose to start with my new therapist but got no phone call, no text message. Nothing. Silence. HOW can you trust an organization and by consequence, a therapist, when you are not considered a human being? SHAMEFUL! PS: BTW I do not care about your Bleuler PC Inc. copy/paste Response from the owner. Instead take charge and make changes or STOP proclaiming that you provide services that you clearly DO NOT!

Response from the ownerInvalid relative date format:
As a behavioral health clinic, we are legally and ethically bound by HIPAA regulations, which strictly prohibit us from discussing or confirming anyone’s care—even to correct misinformation. Unfortunately, this means we cannot respond in full to online reviews, even when they contain inaccurate or misleading claims.<br><br>In some cases, reviews may be related to unresolved billing issues or misunderstandings that we are happy to address directly. We encourage anyone with concerns to contact us so we can resolve them in a private and respectful manner.<br><br>While we welcome feedback, we hope the public understands that our silence is not a lack of concern—but a reflection of our deep commitment to protecting client confidentiality.<br>
Matthew Hatzichristos
10 months ago
1

My therapist quit three months ago. They have yet to hire another. All this time without a therapist. I am going crazy. They must be the worst ever employer. I have gone through four therapists with this place. They keep quitting.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience. We understand how difficult it can be to navigate changes in care, and we sincerely apologize for any distress this may have caused you. Due to confidentiality laws like HIPAA, which protect your privacy and the privacy of all our clients, it is challenging for us to respond directly to individual concerns in a public forum like this. These regulations limit our ability to discuss specific details about your treatment or care in any online response, which can sometimes make it seem like we are not addressing your concerns fully.<br><br>However, we want to assure you that your feedback is extremely important to us. We have a Client Care Committee specifically dedicated to reviewing and addressing client concerns. This team works diligently to find resolutions that are in the best interest of our clients.<br><br>We encourage you to contact our office directly and ask to speak with a supervisor. This will allow us to discuss your situation in more detail and work together to find a solution that meets your needs. We appreciate your patience and understanding as we strive to provide you with the best possible care.
mati b
11 months ago
1

DO NOT GO HERE. they do not care about your mental health or struggles. They will treat you with disrespect, attitude and will not listen to you. I’ve been here for two years and they clearly have no experience working with people who are diagnosed with any mental health conditions. They think they’re high and mighty just cause they think they got an authority over you but truth is…you can just go somewhere else to get help. And other people will care. Y’all not alone. These people are garbage. I spoke to Nadine she’s a supervisor and she made me have a mental episode and my lips turned purple and I fainted. Afterwards she calls only to be really evil. The therapists are horrible and don’t care. Just don’t go here if u need actual help. It’s sad because you’d think a place like this would help you but they don’t care about their patients. People at the desk are rude and will hang up on you. Everyone who works here will have you feeling even worse. If u read this, do NOT go here. They’re evil.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience, and we're genuinely sorry to hear that you feel this way. Your feedback is very important to us, and we take it seriously. However, due to confidentiality laws like HIPAA, we're unable to discuss specific details regarding your care or interactions with our team in a public forum. These laws are in place to protect your privacy and the privacy of all our clients.<br><br>We want to assure you that our primary goal is to provide compassionate and respectful care to everyone who comes through our doors. We deeply regret that you feel this was not your experience, and we want to address your concerns directly. We have a Client Care Committee dedicated to reviewing and resolving client concerns, and we encourage you to reach out to our office and ask to speak with a supervisor so that we can work together to understand what happened and find a resolution.<br><br>We understand how important it is to feel supported in your mental health journey, and we are committed to doing everything we can to ensure our clients receive the care they need. Please give us the opportunity to discuss this with you further by contacting our office directly. Your well-being is our priority, and we want to make sure you receive the support you deserve.
Sherisse Rogers
1 year ago
2

AVOID LIKE THE PLAGUE!!! This place is a disaster. I should have listened to the other reviews. I went there to get help with substance issues and was really needing help. I was recommended to them by a suicide hotline. That’s how bad things were. It was close to my house and they accepted my insurance so I spent over an hour doing their “intake” process with one of their substance counselors and he told me “if you don’t hear from us in a week to start your treatment, call us”. Well…a month went by with no calls or follow-up. About 5 weeks later I got a call from my new substance counselor who told me the issue is the previous one who did my intake had left and she was his replacement. We had 2 sessions in total. The counselor Shanti (or something like that) was actually very nice and knowledgeable and compassionate and I spent 2 sessions pouring my heart out and sharing with her what I’ve been struggling and she provided good insight. But on my SECOND session, she ends our session with “I have bad news, I’m leaving so this will be our last session but ill tell them to keep you on file for my replacement That was over a month ago and ive been struggling with relapses (which im not blaming them for). i have yet to hear back from them since that last session a month ago This place must be a horrible place to work bc the turnover is crazy. i now have to now find a new place to get help but its a good thing i wasnt deep in the trenches and needed help bc this place could have been good. But the bad reviews go back YEARS so they clearly dont care enough to change management and get better It's truly sad bc people with mental and substance issues need help and this place is just beyond mediocre and should be ashamed that it treats hurting people this way. This place needs to be shut down and reopen under new management/staff

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the difficulties you encountered, and we deeply regret the distress this situation has caused you. Your feedback is very important, and every review is educational for us as we strive to improve our services.<br><br>We understand how crucial it is to have timely and consistent support, especially when dealing with substance use issues. We sincerely apologize for the delay in follow-up and the turnover in counselors that affected your care. This is not the level of service we aim to provide, and we are committed to addressing these concerns internally.<br><br>Due to confidentiality laws like HIPAA, we are limited in what we can discuss publicly regarding your specific situation, but please know that your experience does not align with our values, and we take it very seriously. We have a Client Care Committee dedicated to reviewing and resolving client concerns, and we encourage you to reach out to our office directly and ask to speak with a supervisor. We want to work with you to understand what happened and find a way to provide you with the support you need.<br><br>Your well-being is our priority, and we are committed to making improvements based on feedback like yours. Please contact us so we can address your concerns directly and take the necessary steps to ensure that others do not face similar challenges.<br><br>Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further.
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