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Eliot Center at Everett

173 Chelsea Street
Everett, MA 02149
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Eliot Community Human Health Services MA 2149

About Eliot Center at Everett

Eliot Center at Everett is a mental health facility located in Everett, Massachusetts. They treat people with substance use disorder and alcohol use disorder. They also work with justice system clients.

Treatment for People with DUI Charges

When you are convicted of driving under the influence in the state of Massachusetts, you will have to take classes in safe driving in order to get your license back. Eliot Center offers a driver education class that is a total of 40 hours and goes on for 16 weeks.

The instructor will teach you about the effects of alcohol on your brain and on your hand-eye coordination. You will be expected to spend time on self-help for substance use education. This may include journaling or reading books about mental health and substance use.

You will also learn about the effects of drug and alcohol-related accidents on victims and the families of victims. This may include attending a panel discussion with victims or watching video interviews with them.

They also offer a group for second offenders. This involves therapy, education, and attending weekly AA meetings.

Recovery Coaching

One rather unique thing about this company is the recovery coaching that they offer. This is a peer-centered form of therapy that does not directly involve evidence-based treatment or sessions with professional counselors.

Your coach will have been through the process of getting sober themselves. They will be able to give you coping tips and lend an ear when you need to talk. The coaches consult with trained professionals to find the best way to treat you.

Fact checked and written by:
Eliza Gale
Edited by:
Kerry Nenn, BSW

Latest Reviews

Mae
3 weeks ago on Google
1
It is actually insane how abysmal their psychiatrist/med management services are here. Every single time filling my medications, there is an issue. Every single time. One time they told me they simply didn’t feel like filling my Vitamin D meds because “you can just get it over the counter 🙄”. Today, they called me a liar, said I had refills left for my prazosin (I take both 1mg and 2mg. The 2mg hasn’t been refilled for a month) and then said because I didn’t have a provider, I’d be getting only two weeks (or even just seven days) of my meds. The lady at the front desk was so insanely unempathetic. When I asked to speak to someone else, she outright said no, screamed at me, and then transferred me to some random extension. You know why I don’t have a provider? It’s because Elliot has such a high turnover rate for psychiatrists that all of them usually quit in a few months. They then will sit there, twiddling their thumbs, and take MONTHS, or even a year to replace them. Their medication management services are genuinely some of the worst I’ve seen. I have CPTSD. If I do not take my prazosin, I will have panic attacks in my sleep and night terrors. They have no empathy at all and give you attitude over the phone for being understandably upset at them constantly playing games with your medication. Their therapy services are fine. But I think I will be switching to a different provider for med management. Actually insane how bad it is here.
Response from the owner1 week ago
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Mae
4 months ago on Google
1
Dumb receptionist here is refusing to fill my medication because “you can get it over the counter”. Shut up if you don’t know what you’re talking about???? I get it prescribed for a goddamn reason.
Response from the owner3 months ago
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Mae
5 months ago on Google
1
Good luck getting anything done with reception. They're extremely rude and do not respect you at all. They will straight up hang up on you when you get rightfully upset they aren't doing their jobs. Genuinely so unprofessional.edit 04/2/25: LMAO AND THEY PUT IN THE WRONG MEDICATION? WHAT A JOKE
Response from the owner5 months ago
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
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6.6 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Eliot Center at Everett works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.

A drug intervention in Massachusetts provides friends and family the opportunity to share how a person's substance use has caused problems in their lives. The goal of the intervention is to encourage the person to get the treatment they need. Most rehab facilities offer intervention services that can help families prepare for the intervention and facilitate entry into treatment if the person agrees to get help.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.

Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Mental health services are essential during treatment for drug and alcohol addiction, whether you receive treatment in an inpatient or outpatient setting. While receiving inpatient care, you can expect to have round-the-clock access to mental health therapists and medical staff. Additionally, you will likely receive a number of different therapies and mental health options like individual and group counseling, addiction and relapse prevention education, and coping skills training.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Clinical Services

During cognitive behavioral therapy in Massachusetts, clients work with a trained counselor to identify negative thinking patterns and change them. This change in thinking has been shown to lead to changes in behavior to treat substance use and mental health disorders effectively.

If you are experiencing intense, negative emotions, dialectical behavior therapy can help you learn how to regulate painful emotions and manage the interpersonal situations that generate them. This method is often used during substance use treatment in Massachusetts to help you develop better coping skills and avoid relapse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Therapists in Massachusetts offer individual therapy in a confidential setting to help you explore the complex factors that have contributed to your drug addiction. Using a tailored approach, your therapist supports you and utilizes evidence based treatment modalities to help you develop healthier thought patterns and behaviors. This builds a foundation for enduring sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

The best time for nicotine replacement therapy (NRT) in Massachusetts is the moment you quit. You can start this therapy right away to lessen cravings and withdrawal symptoms, so the process is easier. Research has shown that NRT increases the chances of success. Options include patches, gum, inhalers, sprays, and lozenges.

During family therapy, the therapist works with every member of the family unit to understand the role they play in their loved one's addiction. By addressing these patterns, family members learn healthier ways to interact with each other and contribute to a more effective recovery journey for the family member who is addicted.

Staff & Accreditations

Staff

Melinda Matthews

President & CEO

Joseph Dodd

VP of Human Resources

Scott Hawkins

CIO

Aaron Katz

Senior VP

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Massachusetts

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

173 Chelsea Street
Everett, MA 02149

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Reviews of Eliot Center at Everett

3/5 (26 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Mae
3 weeks ago
1

It is actually insane how abysmal their psychiatrist/med management services are here. Every single time filling my medications, there is an issue. Every single time. One time they told me they simply didn’t feel like filling my Vitamin D meds because “you can just get it over the counter 🙄”. Today, they called me a liar, said I had refills left for my prazosin (I take both 1mg and 2mg. The 2mg hasn’t been refilled for a month) and then said because I didn’t have a provider, I’d be getting only two weeks (or even just seven days) of my meds. The lady at the front desk was so insanely unempathetic. When I asked to speak to someone else, she outright said no, screamed at me, and then transferred me to some random extension. You know why I don’t have a provider? It’s because Elliot has such a high turnover rate for psychiatrists that all of them usually quit in a few months. They then will sit there, twiddling their thumbs, and take MONTHS, or even a year to replace them. Their medication management services are genuinely some of the worst I’ve seen. I have CPTSD. If I do not take my prazosin, I will have panic attacks in my sleep and night terrors. They have no empathy at all and give you attitude over the phone for being understandably upset at them constantly playing games with your medication. Their therapy services are fine. But I think I will be switching to a different provider for med management. Actually insane how bad it is here.

Response from the owner
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Mae
4 months ago
1

Dumb receptionist here is refusing to fill my medication because “you can get it over the counter”. Shut up if you don’t know what you’re talking about???? I get it prescribed for a goddamn reason.

Response from the owner
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Mae
5 months ago
1

Good luck getting anything done with reception. They're extremely rude and do not respect you at all. They will straight up hang up on you when you get rightfully upset they aren't doing their jobs. Genuinely so unprofessional.edit 04/2/25: LMAO AND THEY PUT IN THE WRONG MEDICATION? WHAT A JOKE

Response from the owner 5 months ago
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
Emily Vilorio
1 year ago
1

Worst mental health services I have ever gotten in my life. Do not go here unless you wanna get worse to the point you wanna end everything. I have gotten worse from being here. They provide medication that should be checked every two weeks. Did not get a single call back and these medications can cause psychosis if not used right. I will never ever go here again. They should be shut down and never provide services again. As someone who has been here since I was 13 and have not improved as I’m now 22. I would like a huge apology from the whole staff for failing me.

Response from the owner
Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations and we are committed to addressing your concerns. Please feel free to reach out to us directly at feedback@eliotchs.org so that we can discuss your experience further and work towards a resolution.
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