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Inspira Hato Rey

Avenida Hostos 435, Hato Rey San Juan, PR 00918
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Inspira Hato Rey PR 918

About Inspira Hato Rey

PHP, also known as a day program, is an intensive form of outpatient treatment that sees clients visit the clinic, participate in treatment during the day, and return home at night. During PHP, clients receive specialized therapy, medication management, and education. Despite the name, PHP is designed to prevent future hospitalizations.

The outpatient program is a lower level of care for clients who have stabilized or who have mild symptoms. During the outpatient program, clients receive personalized therapy, education, family and couples support, counseling, and other forms of psychiatric support.

Before enrolling in a treatment program, clients should confirm their coverage benefits with their carrier. Benefits, including in network and out of network benefits vary significantly between plans.

Latest Reviews

Masato Okamoto
1 month ago on Google
1
I had an appointment for 10am. I arrived 9:30am. I waited 30 minutes just to check in and took another 30 minutes for them to finish check me in. Then I waited 2 more hours but they had no idea when my doctor would be available. That was not the kind of psychologist I wanted to see, or coming back for anyway. So I left.
Maggie Calele
2 months ago on Google
1
Worst service ever no compromise with scheduling appointments and or attending patients. No wonder mental health is in Puerto Rico the way it is.
Gabriel Rincon
9 months ago on Google
1
El nivel de mediocridad que ofrece esta clínica debería de ser ilegal.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.8 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Alberto Varela, MD

Founder & Shareholder

Carlos E. Varela, JD, CHC

CEO

Carlos J. Fuentes, CPA, CHFP

CFO

Iris E. Rodriguez Delgado, MD

Medical Director

Dianne Tort, MA

Director of Commercial Operations

Elaisa Rodriguez, MSV

Director of Clinical Operations

Migdalia Fontanez Berrios

Director of Human Resources

Fernando Villarini, MA, MBA

Quality Director

Contact Information

Building icon

Avenida Hostos 435
Hato Rey
San Juan, PR 00918

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Rehab in Cities Near San Juan

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Reviews of Inspira Hato Rey

2/5 (25 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Masato Okamoto
1 month ago
1

I had an appointment for 10am. I arrived 9:30am. I waited 30 minutes just to check in and took another 30 minutes for them to finish check me in. Then I waited 2 more hours but they had no idea when my doctor would be available. That was not the kind of psychologist I wanted to see, or coming back for anyway. So I left.

Maggie Calele
2 months ago
1

Worst service ever no compromise with scheduling appointments and or attending patients. No wonder mental health is in Puerto Rico the way it is.

Gabriel Rincon
9 months ago
1

El nivel de mediocridad que ofrece esta clínica debería de ser ilegal.

Jimmy
11 months ago
3

Juan Grillo
11 months ago
1

Los servicios en este lugar son bastante limitados. Aunque intentan atenderte con un psicólogo, el manejo general deja mucho que desear. Cuando se supone que te vea un psiquiatra, simplemente no sucede. Si tienes un tratamiento convencional y vas a una cita médica, no te permiten seguir ese enfoque, insistiendo en justificar hospitalizaciones parciales o completas. El proceso es extremadamente lento: tienes que esperar un mes para ver a la trabajadora social, luego al psicólogo, y eventualmente al psiquiatra, que muchas veces no se presenta. No hay organización. Cada vez que busco ayuda aquí, salgo peor de lo que llegué, totalmente desanimado. Siento que solo soy un número más en su lista, y que su objetivo es simplemente procesar pacientes para cobrar al plan médico. Todo gira en torno al psicólogo, pero nunca te brindan la atención psiquiátrica que realmente necesitas. La calidad del servicio es mediocre, dejando una sensación de frustración y desesperanza. **Actualización:** Fui a la cita con la psiquiatra que me habían pospuesto para el 25 de septiembre, y me dieron una receta. Sin embargo, cuando fui a la farmacia a la que enviaron la receta, me dijeron que no tenían el medicamento disponible. Volví el 26 para seguir el proceso, y sorprendentemente, sin mostrar ninguna consideración por mi situación, a pesar de saber que trabajan con pacientes con problemas mentales, me informaron que tendría que esperar hasta el miércoles de la próxima semana para recibir el medicamento. El hecho de que tenga que esperar una semana para un medicamento esencial, y que la supervisora de Ispira Hayo Rey indique que debo esperar porque la psiquiatra no está disponible, lo considero un acto de negligencia y una falta de respeto. Es frustrante que ellos continúen postergando el asunto, ignorando completamente la urgencia de la situación. Es triste, realmente triste, tener que lidiar con esto mientras trato de mantener mi trabajo a pesar de mi condición. Ellos siguen haciendo lo que quieren, sin importarles que yo esté pidiendo ayuda para no perder mi trabajo por distraerme. Me parece que están esperando que pierda mi empleo para que me descompense y tenga que depender de la reforma, colocándome en un parcial o en una hospitalización completa. Es un negocio redondo para ellos. Honestamente, creo que ya no voy más. No voy más porque ya estoy frustrado al límite.

Response from the owner
Lamentamos que su experiencia con nosotros no haya sido óptima. Para poder investigar su caso, por favor complete nuestra encuentra de satisfacción disponible a través de: https://forms.gle/VqRQA4nY3vHs9Eos9
SOLMARIE6989 (solmarie6989)
1 year ago
1

Si para sacar una cita te tratan tan mal. Nisiquiera le dan ganas a uno de ir a la cita que le dan. Para ese tratamiento a un paciente que ni conocen, me quedo mejor donde estoy que ya conozco 🙄... primer contacto el peor del mundo...

Response from the owner
Saludos, lamentamos que su experiencia no haya sido óptima. Para poder investigar su caso favor de completar nuestro formulario de satisfacción: https://docs.google.com/forms/d/e/1FAIpQLSfqkiLzf_WaGzJfGyq-t183ElSoTLfDy0g1b1j-6HBswKtEIQ/viewform?pli=1
Carlos Ruiz
1 year ago
5

Excelente

Ross St. James
1 year ago
2

The service provided by Dr. Rodriguez has been very good, yet their irresponsible and disorganized ways of managing client appointments have deeply affected my experience at this place. I've always been on time to my appointments, and they always end up seeing my 1 to 2 hours later. Their lack of organization and their way of managing this with disdain makes mental health deteriorate rather than improve.

Janet Rivera
1 year ago
5

Response from the owner
Gracias Janet por la evaluación de 5 estrellas. Estamos para servirle hoy y siempre.
Leomary Martinez
1 year ago
1

Sara Alexandra Vasquez
2 years ago
1

Los doctores y terapeutas son excelente, pero la secretaria que te recibe es poco profesional y tutea a los pacientes como si fueran amigos, 0 amabilidad de parte ella , soy paciente de inspira hace muchos años y no quisiera que por empleados mediocres tener que cambiarme de centro de salud mental.

Response from the owner
Saludos Sara, lamentamos que su experiencia no haya sido la mejor. Nos puedes escribir a citas@inspirapr.com. Favor de describir lo sucedido. Recopilaremos su información para investigar. Le aseguramos que el bienestar de nuestros pacientes es nuestra prioridad.
Isaac Hiraldo
2 years ago
1

El es peor centro de ayuda en PR a la par con el mismo Gobierno de PR. Si realmente necesitas ayuda considera pagar uno privado. Las citas aqui no las van a calendarizar, ni llamarte, y si te llaman para confirmar el callcenter no sabe como operan las clinicas y hacen las supermal. Mira si tu empleador te da esta Institución como ayuda, ve mejor a la iglesia mas cercana y ponte a orar.

Response from the owner
Saludos Isaac, lamentamos que su experiencia no haya sido la mejor. Lo queremos asistir. Favor de enviar un email a: recephostos@inspirapr.com, detallando lo ocurrido. No olvide incluir su nombre completo e información de contacto. Uno de nuestros representantes le asistirá para brindarle una solución. Estamos para servirle. Buen día.
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