800-784-1361
I think that a lot of patience is needed to treat matters like addiction or mental health and that is exactly something that MultiCare lacks, it just seemed like if they wanted to hurry the process so that they stop being bothered.
About MultiCare Behavioral Health
Located in Puyallup, Washington is the behavioral health treatment facility MultiCare Behavioral Health. If you are living with behavioral health issues, including struggles with substance abuse or mental health, the services here can help you build the recovery skills you need to lead a sober and healthy lifestyle.
They support children, adolescents, adults, and families. Services are offered in an outpatient setting, and they also have an intensive outpatient program for more robust care.
Policies from most major insurance providers are accepted here including Medicaid, Medicare, and government benefits coverage through TRICARE. They also partner with many community agencies, and care can be covered by different grants and publicly funded programs as well.
Wrap Around Care
Their substance abuse counseling is quite comprehensive and includes evaluations, treatment, holistic therapy, harm reduction strategies, and access to more specialized or intensive support if you need it.
There are treatment approaches that are based on the abstinence model, and you’ll be supported by counseling groups that follow the traditional recovery styles of groups like Alcoholics Anonymous and Narcotics Anonymous.
Walk In Assessments
It can be difficult to make the decision to get help for your addiction or mental health, so it helps to have a treatment center that’s ready when you are. That’s the case here where they welcome walk in clients for assessments to get their treatment started.
Multilingual Services and Mental Health Support
To support members of all walks of life they offer translation services, including Russian, Spanish, and services for the deaf and hard of hearing.
The care team here is equipped to support individuals who are working through co occurring health struggles like depression or anxiety alongside addiction. By assessing and treating underlying mental health issues, you’ll have supportive care that will help you work through the drug or alcohol related challenges you’re facing. It’s this integrated approach that has clients saying it has helped them find success in reaching recovery goals.
Latest Reviews
On 03/21, between 11 - 3:30 pm, I called and tried to reschedule Ms. Danni's appot since I cancelled on the My chat due to the fact that I got the fle from my friend; I stayed her home for 2 weeks. I do not hear well the Multicare scheduler, her name Anglia/others becasue sometimes I've had poor hearing. She was extremely abusive, had a mind of communism, and she hung up on me unprofessionally 3/4 times on 03/21 even though I was asking about the possible date, which is the converstaion on the phone has not finished yet. I thought she did not have the high-shool education due to the lack of her basic manners and unprofessional phone conversation. In addtion, I asked her I had to get on 03/28 or 03/31 instead of 03/27; however, she did not listen my needs, Multicare scheduler, she FORCED me to have Ms. Danny's schedule 03/27, at 10 am; however, I told her that I had some phone issues, so I had to repair my phone before the virtual meeting. However, she did not listen becasue she was very agitated on the phone, and she just hung up on my calls, she had no Active-Listening skills. While Multicare worker's agitation, she could not listen well what patients' needs are for the scheduling. I believe that the Mulitcare has security cameras and monitoring system, you can know her unprofessional communiation with me. I never this experience before in my life.Furthermore, on Feb 21, I had to reschedule w/ Dr E due to my rental car. At the time, she shouted at me loudly on the phone and threatened me twice that "you cannot get any Rx from your Dr. E if you ..." The same person with these two communications on the phone ( I do not recall her name)This shows us that this can be abusive and neglect. As you know, Multicare scheduling departments require proper & professional phone skills training to ensure efficient and empathetic communication w/ their patients w/ active-listening skills, so this will help your patients to receive the right treatment w/ Multicare. SP
Just had the worst experience with this facility. I am tempted twice to have a video assessment and both times the counselor. Heidi missed the appointment the second time around. Didn't even show up at all, and when they called back to schedule it, the gentleman that was trying to help me out end up trying to gaslight me and tell me it was my fault that I didn't know what I was doing and that I happened to miss the appointment. Even though I do have screenshots showing that on their end it wasn't working. So like I told him, they're starting to affect my mental health for the worse. This might have worked for others but it's not working for me. I hope it works for many other people but be careful. It seems like the understaffed and some of the staff that's there doesn't really help much.
Response from the owner1 month ago
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced with the assessments and communication. We suggest reaching out to the clinic directly to discuss these issues. If you would like to talk with our Patient & Family Relations team can be reached at 253-403-1739 or patientandfamilyrelations@multicare.org.
I don't even want my daughter seen here based on reviews and after having a rude intake lady that was very condescending and kept cutting me off and when I asked for a supervisor she stated they are not there and she doesn't have one. I was transferred to the "supervisors " voicemail and have never been called back. This is outrageous as a medical provider and I am looking to go elsewhere for services and we haven't even started.
Response from the owner1 month ago
Thank you for your feedback. We are deeply sorry to hear you had a frustrating experience with us. We take these concerns seriously and would like to look into this further. Please contact our Patient & Family Relations team at 253-403-1739 or patientandfamilyrelations@multicare.org. <br>Thank you 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.3 / 10
Gallery
Location
Accepted Insurance
Premera
Asuris
BridgeSpan Health
ChoiceCare
Community Health Options
Coordinated Care
LifeWise
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff
Bill Robertson
CEO
Florence Chang
President
June Altaras, RN
Executive VP & Chief Quality, Safety & Nursing Officer
Bradd Busick
Senior VPt & Chief Information Officer
Mark Gary
Senior VP & General Counsel
Tim Holmes
President, Behavioral Health
Alex Jackson
Senior VP & Chief Executive, Inland Northwest and Yakima Regions
Tim Lynch
Senior VP, Chief Administrative Officer
Contact Information
325 East Pioneer Avenue
Puyallup, WA 98372
Get Help Now - 206-809-2983
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Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Nikki Wisher, BA
