800-784-1361
PLEASE DON’T! Traumatic experience for our entire family. This facility is unethical, incompetent and dangerous. We were excited by the promise of great care in a wonderful environment. This facility, which presents itself with expertise in treating complex cases and ASD ...
About Pasadena Villa Psychiatric Residential Treatment Centers Smoky Mountain Lodge
The facility is accredited through the Joint Commission and is also PsychArmor Certified as a Veteran Ready Healthcare Organization. They also work with autistic adults. They’re in-network with many major health insurers.
The Lodge offers residential treatment, a partial hospitalization program (PHP), and an intensive outpatient program (IOP). The residential treatment program is an inpatient program with staff available 24/7. The staff uses the Social Integration Model of treatment. This consists of putting patients in constant real life situations so they can intervene quickly when necessary.
You’ll have an opportunity to volunteer or even have employment while getting treatment. The primary therapy is group therapy, but you’ll also have individual therapy. They offer many other different types of therapy, too, such as traditional cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), and acceptance and commitment therapy (ACT). You’ll also participate in experiential and family therapy. There’s an animal assisted therapy program as well.
There’s an emphasis on fresh, high quality, nutritious food because nutrition has a direct impact on health and wellbeing. Meals are also used as a time to build community.
The PHP is also a structured intensive treatment program, but you can live at home or in their onsite housing which is gender specific. You’ll have therapy and treatment seven days a week, but you’ll have more space to deal with personal responsibilities. After finishing the PHP, you can transition to the IOP which offers even more independence but still offers a level of support.
Former clients called the views “stunning” and mentioned that the facility was beautiful and clean and the food was amazing. Several clients cited the “amazing” staff and “wonderful” therapists.
Latest Reviews
I didn’t even finish the intake/admission process. They infantilize and criminalize you for asking for help, and then won't make reasonable accommodation for disability or the fact life still goes on while you're there, citing that they don't have enough staff. If they were that dismissive of me and my concerns over the phone, I can not imagine how little they care when you're entirely under their control, cut off from your support system and unable to ask for help. And then recommend "we have a facility in Michigan that might be able to accommodate!" as if getting from the deep south to Michigan is an easy jaunt. Do not recommend. I wear a medical device, that I have to wear 24/7, and I was never able to even get a clear answer on if they'd allow me to keep it.
Also, in the initial phone call when discussing finances, they went straight into the "its 39k for a month" spiel and I had to ask/offer my insurance information.
Response from the owner2 weeks ago
Hi Grace. Thank you for your feedback. While we’re unable to discuss individual matters publicly, we welcome the opportunity to speak directly if you have additional concerns or would like further clarification of our policies. Our admissions team is dedicated to guiding individuals and families with care and compassion, and if you’d like to connect further, our CEO, Brenda Keller, would be happy to speak with you at 407-574-2589.
I don’t even know where to begin with how amazing Pasadena villa was for me. I did a month in their residential program and a month in their PHP program. When I came to Pasadena villa I was a mess a week off of an eight month alcohol bender where I was a functioning alcoholic. Through being at Pasadena villa Smokey mountain lodge I found myself. Not the person I was before but the best version of me there is. The therapists helped me realize that I am an amazing person. They helped me learn to cope with my PTSD and all of the events that led to it. I now know how to cope with healthy ways instead of substances. The staff as a whole is so amazing and accommodating to each individual’s needs. During my time there I learned so much about myself. I learned that I have a passion for helping others and spreading awareness for mental health. I learned that I want to be a model so that I can make a name for myself to be a mental health advocate. Not just for future people going to Pasadena villa but for anyone in the world that thinks they are alone. The groups are amazing they help so much with whatever you are going through and are trying to recover from. The food is always amazing and the chef’s accommodations to any dietary restrictions whatsoever. Overall Pasadena villa is amazing and I highly recommend it to anyone searching for a place to go.
Response from the owner2 weeks ago
Hi Damon. Thank you so much for your kind review. Our team is thrilled to learn that you have had such a transformative experience in our program and are truly grateful that you chose Pasadena Villa to be part of your journey. Keep up the great work you are doing and know we are here for you!
If you have issues being around groups of people or have sensory sensitivities, coming here could be harmful.
The place was at near capacity with ~60 people in the lodge, and it was very intense, especially given my social anxiety and sensory issues. There was not much privacy- you get checked on every 15-30 minutes, you share a bedroom, and the outside area, while nice, is very small and doesn’t really allow you to get some space.
The staff was generally welcoming and understanding, with a notable exceptions especially the higher ups who I found to be invalidating and unconcerned with my psychological needs. They had taken a moment of breakdown, which I admitted that I needed help, and used that to remove my AMA request, only informing me I’m not allowed to leave until the day before I was planning to go. Some of the staff also lied to my friend who had helped me leave, telling her that I was homeless and a junkie, which was a blatant lie.
The food was pretty great, and the therapists were generally pretty great as well.
Unfortunately, this place just was not for me. I left worse than I went in, besides having confidence from dealing with being there and finding a way to leave on my own.
Response from the owner2 weeks ago
Hi Brennan. We’re sorry to hear that your experience didn’t meet your expectations. Our team is dedicated to delivering compassionate, personalized care in a safe and supportive environment. We take all feedback seriously and believe that direct communication is the best way to address concerns. We have already attempted to contact you but haven’t been able to reach you. Please contact our CEO, Brenda Keller, at 865-366-5820 to discuss your concerns further. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.6 / 10
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Accepted Insurance
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
Aftercare Support
Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.
24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental Health Treatment Centers focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Clinical Services
A Therapeutic Group that educates residents on how to recognize ways in which their thoughts and feelings affect their behaviors. Participants also learn specific techniques and engage in role play activities to solidify their knowledge and practice of said techniques.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
A therapeutic group that addresses family relationships and promotes positive, healthy communication. Group discussions include family conflict and problem-solving, codependency, family roles, and healthy boundaries. Group members can identify and process feelings about family dysfunction and issues of grief and loss..
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.
Amenities
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Residential Setting -
Private Rooms -
Mountain Views
Staff & Accreditations
Staff
Jim Patton
CEO
Maddison Park, MSW, LCSW
Director of Clinical Services
Brigette Sitarski, LPC
Director of Clinical Services
Kylie Kolassa, RN
Director of Nursing
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
3889 Wonderland Lane
Sevierville TN, 37862
Get Help Now - 865-855-6975
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Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW
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