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Citrus Health Network, Inc.

4175 West 20th Avenue Hialeah, FL 33012
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Citrus Health Network FL 33012

About Citrus Health Network, Inc.

The crisis stabilization unit offers short term care for mental health stabilization. You’ll have case management for ongoing support. A case manager works with you if you have a persistent mental health challenge and will develop a personal plan of care that includes coordinating your services.

If you’re 18 and older with a substance use disorder, you’ll attend the HOPE Program. This program will help you reduce your chemical dependency and achieve sobriety. You’ll receive medication assisted treatment (MAT) if necessary. You’ll have an assessment followed by an individual treatment plan. Substance use disorder treatment includes group therapy, individual therapy, health education and primary care services.

You’ll be seen by licensed psychologists, psychiatrists, psychiatric nurse practitioners, mental health counselors and clinical social workers. Counseling is important to your substance use treatment because many people with substance use disorder also have co-occurring mental health disorders. A few examples of co-occurring disorders are anxiety, depression and bipolar disorder. Substance use is often a result of untreated co-occurring mental health disorders.

Once stabilized, you’ll be in an outpatient program. The outpatient service hours for the 20th Avenue location are Monday through Friday from 7:30 a.m. to 6:00 p.m.

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Latest Reviews

Margarita Cutino Plana
2 weeks ago on Google
1
Es un Hospital con muy mal funcionamiento por parte de los enfermeros encargados del area de crisis. Mío hijo ingreso el domingo en esa unidad. Hoy e jueves y no se ha bañado aun no creo exista un teaching por aparte del enfermero si el paciente no se quiere bañar. Entiendo que no se pierde obligar al paciente ni forzarlo si no quiere pero el enfermero debe tener “Estrategias para liderar con este tipo de situaciones” El enfermero debe ante Sta situación después de ofrecerles bañarse y el paciente no desea o dice que después no lo hace “Identificar la causa”Intentar comprender por qué el paciente no quiere bañarse. ¿Es por miedo, confusión, una sensación de suciedad que no le moldea, o una falta de interés generalizada?. E enfermero debe primero que nada tener “Comunicación y Empatía” Hablar con él paciente de forma respetuosa, sin juzgar ni presionarlo. Hacerle saber que puedes entender sus preocupaciones y que estás ahí para apoyarlo. El enfermero debe tener con estos tipos de pacientes un “Acercamiento Progresivo”: En lugar de que el paciente tenga un baño completo, decirle que puede empiezar con pasos más pequeños. Por ejemplo, podría ofrecerle una toallita para limpiar su cara y luego, gradualmente, otras partes del cuerpo. El enfermero debe utilizar estas estrategias y hacerle saber a stops pacientes que no están solos, entiendo que muchos de estos pacientes no es fácilmente que el enfermero se le acerque porque en ellos ahi algo que se llama desconfianza pero no todos son iguales si no hace nos nuestro trabajo cómo debe ser abrimos puertas a que el paciente salga del hospital o con otras condiciones medicas relacionadas con la piel etc…..El enfermero por demás ante estas situaciones debe “?Adaptar el Entorno” Si es posible, crear un ambiente de confianza y relajación. Puedes hablar con él sobre sus intereses o poner música relajante para hacerlo más llevadero. Y finalmente y uno de los aspectos fundamentales en estos es “Fomentar la Autonomía” Anímale a participar activamente en la tarea, por pequeña que sea, para que se sienta con más control sobre la situación. Scores si un enfermero no trabaja cómo debe ser con estos pacientes nos dan señal que solo está rebajando porque ama el dinero pero no porque ámala profesión. Es digna te ver cómo le responden a uno que no pueden esforzarlo u obligarlo” eso es entendible pero tambien se cómo enfermera que soy que ahí métodos que no sean estos para lograr nuestro objetivos la ora de confeccionar nuestro plan de trabajo y que estos se cumplan.
Former Patient
3 weeks ago on Google
1
I had a disappointing experience with Therapist Lauren Vasconez from the Navigate program from October 2022 to June 2024. Despite my trust and vulnerability, I encountered consistent unprofessionalism and ineffective therapy. Issues: •Chronic tardiness (up to 30 minutes) •Dominating sessions with lectures •Lack of empathy and genuine support •Insensitive comments about appearance •Frequent laughter even at serious issues •Classist comments •Ignoring crisis text •Dismissive towards my complaints •No progress on my goals •Compromised my mental health and well-being Caution This isn’t a place for healing. It’s a place to make you more sick and traumatized. If considering Navigate or Lauren Vasconez, weigh your options carefully.
Silvia
1 month ago on Google
1
Estuve ingresada en este hospital y conocí a un Dr su nombre Eddie se muestra muy amable y cariñoso pero en realidad no es así este Dr se reía de mi porque estaba en una situación vulnerable y en vez de ayudar quería inyectarme con un medicamento potencialmente peligroso y insistía en ponerlo y nada le importaba la suerte que ay un equipo medico y no es decisión de uno solo .
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Rehab Score

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6.7 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Florida is an essential part of treatment, particularly with medical detox. Withdrawal symptoms can be severe, and supervised detox provides around the clock access to medical professionals who can adminsiter proper medications and treatment to address these symptoms and step in should an emergency occur. This intensive clinical care will help curb the withdrawal effects, minimize substance dependence, and prepare you for the next step of treatment.

telehealth iconTelehealth

Telehealth offers many benefits for Florida residents. It lets you see your healthcare provider from anywhere. This saves time because you don't have to travel to a doctor's office or take time off work to get there. It also provides more options, because you can choose health care specialists who are located far from you.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

When a person has alcohol use disorder (AUD), also referred to as alcoholism or alcohol addiction, they experience withdrawal symptoms when they stop drinking. This physical dependence results from overuse of alcohol, which may be used as a coping mechanism or escape. Individuals who have AUD can overcome the alcohol addiction through alcohol rehab in Florida. This treatment process involves essential therapy and supports to help the individual achieve and maintain recovery.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

opium iconOpioid Addiction

In Florida, substance abuse treatment focuses on treating mental health and substance use disorders concurrently to improve recovery outcomes and overall health. Levels of care include medical detox, outpatient, residential treatment, and intensive outpatient programs. Clinicians utilize evidence-based therapies such as dialectical behavioral therapy (DBT) or medication-assisted treatment, group therapy, and skills training activities. This comprehensive approach to treatment helps to ensure sustained recovery.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
hiv-aids-program thumbnail image

HIV/AIDS Program

HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Mario Jardon, LCSW

President & Chief Executive Officer

Maria Alonso, MBA

Chief Operating Officer

Renan Llanes, MBA

Chief Information Officer

Jose H. Pagliery, MD

Chief Medical Officer

Melina M. Visser, PsyD

Chief Quality Officer

Jose Garcia, MBA, CHCQM

Chief Financial Officer

Leslie Veiga

Director of Communications & FCN Human Resources

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

4175 West 20th Avenue
Hialeah, FL 33012

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Hialeah

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Reviews of Citrus Health Network, Inc.

2.7/5 (288 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (288 reviews)
Margarita Cutino Plana
2 weeks ago
1

Es un Hospital con muy mal funcionamiento por parte de los enfermeros encargados del area de crisis. Mío hijo ingreso el domingo en esa unidad. Hoy e jueves y no se ha bañado aun no creo exista un teaching por aparte del enfermero si el paciente no se quiere bañar. Entiendo que no se pierde obligar al paciente ni forzarlo si no quiere pero el enfermero debe tener “Estrategias para liderar con este tipo de situaciones” El enfermero debe ante Sta situación después de ofrecerles bañarse y el paciente no desea o dice que después no lo hace “Identificar la causa”Intentar comprender por qué el paciente no quiere bañarse. ¿Es por miedo, confusión, una sensación de suciedad que no le moldea, o una falta de interés generalizada?. E enfermero debe primero que nada tener “Comunicación y Empatía” Hablar con él paciente de forma respetuosa, sin juzgar ni presionarlo. Hacerle saber que puedes entender sus preocupaciones y que estás ahí para apoyarlo. El enfermero debe tener con estos tipos de pacientes un “Acercamiento Progresivo”: En lugar de que el paciente tenga un baño completo, decirle que puede empiezar con pasos más pequeños. Por ejemplo, podría ofrecerle una toallita para limpiar su cara y luego, gradualmente, otras partes del cuerpo. El enfermero debe utilizar estas estrategias y hacerle saber a stops pacientes que no están solos, entiendo que muchos de estos pacientes no es fácilmente que el enfermero se le acerque porque en ellos ahi algo que se llama desconfianza pero no todos son iguales si no hace nos nuestro trabajo cómo debe ser abrimos puertas a que el paciente salga del hospital o con otras condiciones medicas relacionadas con la piel etc…..El enfermero por demás ante estas situaciones debe “?Adaptar el Entorno” Si es posible, crear un ambiente de confianza y relajación. Puedes hablar con él sobre sus intereses o poner música relajante para hacerlo más llevadero. Y finalmente y uno de los aspectos fundamentales en estos es “Fomentar la Autonomía” Anímale a participar activamente en la tarea, por pequeña que sea, para que se sienta con más control sobre la situación. Scores si un enfermero no trabaja cómo debe ser con estos pacientes nos dan señal que solo está rebajando porque ama el dinero pero no porque ámala profesión. Es digna te ver cómo le responden a uno que no pueden esforzarlo u obligarlo” eso es entendible pero tambien se cómo enfermera que soy que ahí métodos que no sean estos para lograr nuestro objetivos la ora de confeccionar nuestro plan de trabajo y que estos se cumplan.

Elsa solis
3 weeks ago
4

Former Patient
3 weeks ago
1

I had a disappointing experience with Therapist Lauren Vasconez from the Navigate program from October 2022 to June 2024. Despite my trust and vulnerability, I encountered consistent unprofessionalism and ineffective therapy. Issues: •Chronic tardiness (up to 30 minutes) •Dominating sessions with lectures •Lack of empathy and genuine support •Insensitive comments about appearance •Frequent laughter even at serious issues •Classist comments •Ignoring crisis text •Dismissive towards my complaints •No progress on my goals •Compromised my mental health and well-being Caution This isn’t a place for healing. It’s a place to make you more sick and traumatized. If considering Navigate or Lauren Vasconez, weigh your options carefully.

Gertrudis Reyes Mercedes
1 month ago
5

Victoria Garcia
1 month ago
1

Silvia
1 month ago
1

Estuve ingresada en este hospital y conocí a un Dr su nombre Eddie se muestra muy amable y cariñoso pero en realidad no es así este Dr se reía de mi porque estaba en una situación vulnerable y en vez de ayudar quería inyectarme con un medicamento potencialmente peligroso y insistía en ponerlo y nada le importaba la suerte que ay un equipo medico y no es decisión de uno solo .

USA LAND TRUCKING INC
1 month ago
1

Sufrí un ingreso involuntario en este hospital a las 14 horas ya me habían inventado un diagnóstico falso y después me pusieron otro mas que los voy a discutir y eliminar con un abagado . Usaron esos diagnósticos inventados para justificar darme medicamentos psiquiátricos fuertes que yo no necesitaba luego apareció un supuesto ingreso voluntario donde se reconoce que yo estoy bien pero aun así me retuvieron ilegalmente en el lugar y yo no podia firmar eso porque estaba bajo la ley backer act un Dr insistía en ponerme una inyección antipsicótica a pesar de estar tranquila y sin síntomas . Esta inyección hubiera podido causar daño permanente .

Yaciel Hernández
2 months ago
1

Muy mala la atención fui en busca de ayuda y lo q terminé fue recibiendo golpes y maltratos estando incapacitado en una silla de ruedas

Maday Mendoza
2 months ago
5

Maria Gonzalez
3 months ago
1

This place is horrible. They do not care about you or your well being. Horrible experience with doctor Delgado. They are not fit to deal with mentally disabled people and it shows. They refused to give me my refill even though i have been taking the SAME medication for over TWO YEARS just because i missed ONE appointment for the first time in years. Even when i asked to reschedule it they didn't have anything available for weeks. I had to experience withdrawal pains and in the end i ended up making an appointment with a different private psychiatrist that isn't from Citrus. Do not put yourself or your child in this situation. Go look for another place. I will never come back here.

Julie Alexandra McConnell
3 months ago
3

I wasn't that satisfied with my experience at Citrus. The only reason that I tried coming here was to try to get an individual therapist for my daughter. We saw a psychiatrist and then he referred us to Citrus Embrace that works alongside FIU. It's hard to reach their office to speak with anyone and even then, the next part in the process was to see a psychiatrist at this different office so that we can finally be referred to a therapist. There's too many unnecessary parts of the process just to have my daughter finally assigned with a therapist. At first, I was scared coming here because I saw people that looked either homeless or very low-income coming here and showing up as patients. The wait time was not terrible (roughly 45 minutes as a walk-in) and my daughter saw Dr. Marcos Cintron. He gave helpful suggestions as a psychiatrist and I believe that professionally, he was giving his all to help our case. He was knowledgeable, helpful and compassionate as a doctor should be. I've been to other doctors that are either nice but not knowledgeable or mean but knowledgeable. But I would say he is a good blend of qualities needed for a child psychiatrist.

Max Reid.
4 months ago
1

⭐☆☆☆☆ Very disappointed with the care at this center. On weekends, there are no psychiatrists available—only a counselor—and important decisions are made without notifying the family. Transfers happen with no warning, there’s a complete lack of empathy, and the attention is totally impersonal. You can’t treat mental health this way. I truly miss the days when real professionals like Dr. Marcos Cintrón were around. What they’re doing now is inhumane.

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