800-784-1361
The receptionist has a problem with people, she should not be attending with this attitude!
About Springwoods Behavioral Health
This center’s primary goal is to treat behavioral health on a broad scale. Depending on the patient’s needs, they can treat anything from depression to multiple psychiatric conditions to substance use disorders. Patients being treated for mental health issues are able to stay on site or receive partial hospitalization. However, if patients are mainly being treated for addiction, they will be treated on an outpatient basis.
Substance abuse treatment at this center falls into two categories: detox and medication assisted treatment (MAT). Both treatment paths involve medical supervision and access to the broader behavioral health and psychiatric care offered here. If patients need detox, they will be monitored by staff and helped when necessary, even using medications if needed. If they’re treating opioid addiction, the center may opt for medication assisted treatment, a path made to wean clients off of dangerous substances through safe alternatives.
Clients are generally happy with their stay at this center. It should be noted, though, that treatment here will likely be expensive and varied. As they are a dual diagnosis center, they may opt to treat co-occurring mental health conditions alongside addiction. Since they offer MAT, though, that makes sense, and it may even be a testament to how seriously they take recovery and treatment. Overall, this center seems to be well funded, offer strong programming, provide lots of options, and employ a great staff.
Fact checked and written by:
Chris Tully, BA
Edited by:
Kerry Nenn, BSW
Facility Overview
80 Number of Available Beds
Latest Reviews
I'm not one to write a review, but I'm horrified about what happened to our daughter. She voluntarily admitted herself (she is 20) less than 48 hours ago. She had been taking an anti-anxiety medication and we believe it was having adverse effects on her, because she was talking about not wanting to be here anymore which scared us to death. She discontinued use of the medication (which side effects can cause thoughts of suicide), but went ahead and admitted herself. Before giving my ok, I called admissions at Springwoods and asked them several questions. The most important one being, if she begins having panic attacks being away from her family, can she choose to come home or is she locked in once she signs the papers. Admissions told me, "OH NO, she won't be locked in. It will be her choice to leave." Fast forward to night # 2 my daughter, 90 lbs with an eating disorder, major depressive disorder & severe anxiety, was woken at night after being punched in the side of the face by her roommate. My daughter asked her why she did it and the woman told her "they told me to do it". For Springwoods to put my daughter who was in a fragile state with someone they knew to be an unstable and dangerous woman who was hearing voices is both reckless and negligent. After hearing from our daughter, we immediately called and asked that she be given immediate discharge, and our son went to pick her up as we were 3 hours away. They said they would need to get in touch with the Dr. on call (McDonald). After hearing that our daughter was assaulted with 3rd degree battery (also on police report given on 10-8-25), Dr. McDonald put a 72 hour psychiatric hold on her. She had to spend another night there with a NEW ROOMMATE (dangerous or not we didn't know) and try to get sleep not knowing whether or not she may be assaulted again in the middle of the night. My husband drove there this morning with a medical power of attorney for her. After spending approximately 5 hours there, he was able to get Morgan discharged.
From what I have learned from the National Disability Rights Network, if you have a disability (Major Depressive Disorder & Severe Anxiety) you should not be held at a residential facility if:
1) You are being physically harmed
2) You don't feel safe
3) You want a discharge plan
This residential facility held my daughter against her will after she was assaulted. They said she couldn't leave because she may self harm herself. She has never been assaulted in her 20 years of life. She was in their care for less than 24 hours and she was punched in the side of the head and then kept her against her wishes and ours. Please read ALL the reviews. I just learned from an employee review that they admit dangerous patients who often attack personnel. I now know this happens to their patients as well.
My daughter was released from this "hospital" yesterday. If I was able to give it less than one star, I 100% would as they don't deserve even that. She went to the emergency room of the local hospital seeking help with rage and depression. They advised that we should seek admission here. We were told at the emergency room that Springwoods would allow her to stay in her own clothing and keep her phone because she was voluntarily checking herself in for treatment. There were, however, several things that I am not ok with about how her "treatment" went.
First, my daughter is a type two diabetic who was diagnosed last year. Prior to her admission at Springwoods, her sugar levels were reasonable and she hadn't had issues with extreme high sugar levels in several months. However, although they claim to have a dietician on staff, they did not feed my daughter diabetic meals. One breakfast, for example, they had cinnamon rolls and they gave her a cinnamon roll without icing as a diabetic alternative. Another time, they denied her the slice of ham that was served with the meal and gave her grilled chicken. However, they gave her the normal sides of french fries and a roll. All of these caused her sugars to spike, and they made the decision on their own to start her on insulin which had not been discussed with her normal medical doctor who didn't want to go that route at this time. They even sent her home with insulin and an insulin pen even though no one there had even showed her how to calculate her insulin dosage nor had they shown her how to administer the dosage. In addition, she felt snapped at by nurses for having the high sugars and was repeatedly questioned as to what else she might have eaten even though they had fed her completely non diabetic crap. She was even worried that they wouldn't release her because her sugars were high because they told her that "high blood sugars cause mental health issues". In addition, they gave her a dose of insulin on discharge day even though she wasn't going to be eating there. This caused her to experience low blood sugars and to feel sick until she was able to eat. She had a bout of low sugar while still admitted because they gave her 10 units of insulin at one time. She started feeling shaky and sick and went and asked them and they told her that her sugar was fine and refused to help her until she complained enough and then they gave her a rice krispie treat.
Second, in the five days that she was inpatient there, she never once had any individual therapy. She met with a psychiatrist once who met with her and gave her a diagnosis and some new medication. She did have group therapy but we were told that she would have one on one therapy at the facility which is a big part of why she went. She did start medicine and is feeling better which is a huge plus, but it certainly could have been even better with some one on one counseling.
Next, she met with a Dr. Rhamen once and once was MORE than enough. She felt berated and put down. She asked when she could go home and he told her that the very fact that she was asking proved she needed to be there as she was still being "impulsive". He then snapped at her and told her that "it's all your fault you're in here. If you wouldn't have done what you did, you'd be allowed to be out." I don't feel that this in any way is appropriate. She certainly knew she was the reason she was there as she is the one who voluntarily checked herself in for help.
In addition, within just a few hours of being released, they already were calling regarding payment and the charges haven't even been sent to our insurance at this time.
What my daughter learned from choosing to go here is that she will never ever seek help from a facility like this again. I will close this out with one simple sentence. IF YOUR FAMILY NEEDS HELP WITH MENTAL HEALTH, AVOID THIS PLACE LIKE THE PLAGUE.
Reported to the state of Arkansas & their accreditation agency. This place is a joke.
Response from the owner1 month ago
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.springwoodsbehavioral.com/contact-us/. Thank you again. 
Rehab Score
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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.7 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
A drug intervention in Arkansas is an organized effort made by the loved ones of a person who's struggling with substance abuse. The goal is to show the person how their addiction has negatively affected the lives of family and friends. While some loved ones plan an intervention on their own, it's best to rely on professional intervention services that are available. Involving an expert for insight and guidance can often increase the chances of success for the intervention.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Residential Setting -
Private Rooms -
Mountain Views -
Gardens
Staff & Accreditations
Staff
Zack Bird
CEO
Marty Harrison
Chief Financial Officer
Jacob McGinnis
Chief Nursing Officer
Robin Griffiths
Director of Patient Accounts
Whitney Gates, LCSW
Chief Clinical Officer
Michele Curtis
Director of HIM/Medical Records
Dr. Janelle Douglas
Director of Pharmacy
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
1955 Truckers Drive
Fayetteville, AR 72704
Get Help Now - 479-326-4898
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