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Lakeside Behavioral Health System

2911 Brunswick Road Memphis, TN 38133
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The Oaks at Lakeside

About Lakeside Behavioral Health System

This facility is nestled in a secluded area of Memphis that offers a tranquil environment where you can focus solely on recovery. Their intensive day program provides tools to reach your recovery goals. It is suitable whether you’re stepping down from residential rehab or starting your recovery journey.

Their multifaceted team offers a customized treatment plan to meet your specific needs. You’ll participate in various proven and holistic approaches to get to the root of the underlying causes of addiction. Private and group therapy sessions focused on psychoeducation, trauma, recreation, family and peer support are available.

One wonderful feature that caught my eye was their Women’s Virtual Intensive Outpatient Program. Women often juggle multiple duties including maintaining a household, work and child care. This tailored program allows you to attend treatment from the comfort of your home. This lets you get the help you need without feeling overwhelmed by attending treatment in person while trying to tend to other responsibilities.

Another standout feature I noticed was their First Responders Program. This program provides targeted care for firefighters, paramedics, emergency medical technicians, police officers and dispatchers. They understand that these career paths often come with distressing and life threatening experiences that can contribute to addiction and mental health conditions. You’ll benefit from specialized care that addresses dual diagnosis disorders and helps you gain essential coping skills to sustain recovery.

Once you complete one of their programs you may receive aftercare. These services provide ongoing support for long term recovery. They may include continued counseling, support groups and referrals to community resources.

Facility Overview

Bed icon 365
Number of Available Beds

Latest Reviews

Jason Watts
1 week ago on Google
1
Everything was ok except my experiences with the nurse Stephanie in the LMH (mental health) facility. I listened to her complain about her job, handling patients & her hours for over an hour one night. She's jaded, angry, rude, inconsiderate & unfit to be dealing with patients in this environment. She does a good job of hiding the way she feels with her peers & coworkers but doesn't care how she comes off to her patients. Even the most modest of requests were met with resistance and sometimes she'd say anything to get patients out of her face & never actually do what was asked. It's very obvious that she's near retirement (she said so during the rant) and shouldn't be dealing with fragile souls. I feel for the patients that have to encounter her during their journey to mental health. Nothing will happen & nobody will care but I feel better for typing this out.
Response from the owner1 week ago
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.lakesidebhs.com/contact-us. Thank you again.
Alaric Raven
1 week ago on Google
5
It's ideal place to start working on yourself if you are ready to commit to better your life and heal from past experiences and trauma
Response from the owner1 week ago
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Sha’Vonya Stephens
2 weeks ago on Google
5
As a therapist here, I enjoy providing a service to the demographic and I enjoy the climate and culture.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Clients in intensive outpatient programs (IOP) receive robust, personalized care to support their reintegration into their community. Clients stepping down from inpatient treatment frequently enroll in IOP before entering standard outpatient care or community-based recovery programs, such as AA. Intensive outpatient treatment generally involves between nine and 20 therapeutic hours weekly, with the frequency and duration of sessions decreasing as clients stabilize. IOP services commonly include counseling, recovery education, holistic therapies, and medication assisted treatment (MAT).

aftercare iconAftercare Support

Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

sober-living iconSober Living Homes

A sober living home in Tennessee, also known as a halfway house, refers to a group residence for men or women who are recovering from addiction. These are usually privately owned homes or houses owned by a nonprofit or business. Most are located in quiet residential areas. Residents have their own rooms or share a room with one roommate, and they share common areas. Each resident pays rent and helps with household maintenance.

heart-hands iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. Detox at La Paloma takes place in a comfortable, residential setting. Clients who participate in detox are usually able to participate in counseling and enjoy the company of other residents.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CMT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse. While CBT provided in a one-on-one setting can be powerful, it’s also a useful intervention to provide in a group setting. When several people come together to work on a similar issue, they’re often adept at spotting moments of misinformation and lies. They have an insider’s perspective on the issue at hand, and they may be able to provide insights that a therapist just can’t see. Peers might also be helpful in role-play sessions, allowing a person to really reenact a particular moment that causes distress.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder. DBT utilizes a hierarchy in order to determine the most effective path of treatment. First, any and all self-injurious or life-threatening behaviors are addressed and redirected. DBT’s primary function is to reduce suicidal thoughts, tendencies, and behaviors. Next, DBT focuses on any behaviors that may get in the way or interfere with its effectiveness, such as missing sessions or showing up late. Collaboration is vital during DBT, and all parties need to be on the same page.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals. Trauma can affect anyone. At The Oaks, they know the importance of resolving the effects of trauma, which often contribute to substance use and mental health issues. They utilize a number of effective modalties to help patients process pain, negative thoughts, depression and anxiety. Healing from trauma paves the path to long-lasting recovery.

While engaged in couples therapy in Tennessee, you'll learn how to trust, communicate, forgive, and manage emotions. Developing these skills can be beneficial at any time during the relationship, but they are particularly crucial when facing life challenges.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist’s finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed. As a Dual Diagnosis facility, The Oaks at La Paloma specializes in assisting people who have both addictions and mental illnesses. EMDR is a big part of the work provided in their trauma resolution program, but they also offer wraparound talk therapy and support group work, so people can really process the pain and move forward into a healthier, happier life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. . During sessions targeted specifically for family members, individuals learn that addiction and dual disorders do not occur in a vacuum. The family dynamics that contribute to dysfunction and addiction are explained, and family members are given the tools to step out of negative roles that perpetuate the problem. Families are also taught methods of conflict resolution that let everyone win.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself. At The Oaks, methods may include collage, painting, drawing and other forms of art, each of which can help teach different lessons and enhance different areas of creativity.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • weight iconGym
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • lotus iconGardens
  • hiking-poles iconWalking Trails

Staff & Accreditations

Staff

David Morris

CEO

Dr. Dan Boyd, MD

Medical Director

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Tennessee
License Number: L000000023481

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 547456

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 10739

Contact Information

Building icon

2911 Brunswick Road
Memphis, TN 38133

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Memphis

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Reviews of Lakeside Behavioral Health System

2.09/5 (422 reviews)
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Reviews

1

Would give this place a 0 out of 5 stars if that was possible. The facility was dirty and not well kept up at all. The staff that I encountered were there to clock in and clock out. If you needed to get anything done or handled you had to ask several staff members several ti ... Read More

Reviewed on 8/20/2019
1

The worst decision I have ever made in my life was to visit this place, if you are looking for help for substance abuse don't go to this place. The treatment wasn't useful and some employees treat the patients disrespectfully, try to shame them publicly. The facilities are d ... Read More

Reviewed on 1/7/2019
1

Terrible place to send anyone you love. The company that runs La Paloma, UHS, is only concerned with keeping the money flowing, or essentially, profit over people. While my family member was there, a person committed suicide in the room next to him. He said it was a horrible ... Read More

Reviewed on 11/17/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (419 reviews)
Jason Watts
1 week ago
1

Everything was ok except my experiences with the nurse Stephanie in the LMH (mental health) facility. I listened to her complain about her job, handling patients & her hours for over an hour one night. She's jaded, angry, rude, inconsiderate & unfit to be dealing with patients in this environment. She does a good job of hiding the way she feels with her peers & coworkers but doesn't care how she comes off to her patients. Even the most modest of requests were met with resistance and sometimes she'd say anything to get patients out of her face & never actually do what was asked. It's very obvious that she's near retirement (she said so during the rant) and shouldn't be dealing with fragile souls. I feel for the patients that have to encounter her during their journey to mental health. Nothing will happen & nobody will care but I feel better for typing this out.

Response from the owner
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.lakesidebhs.com/contact-us. Thank you again.
Alaric Raven
1 week ago
5

It's ideal place to start working on yourself if you are ready to commit to better your life and heal from past experiences and trauma

Response from the owner
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Brian L
2 weeks ago
5

Natalee Craig
2 weeks ago
5

Sha’Vonya Stephens
2 weeks ago
5

As a therapist here, I enjoy providing a service to the demographic and I enjoy the climate and culture.

Christian Castelan
3 weeks ago
1

People fought 24/7 staff blamed us for what other people did. my roommate would steal stuff from me and accused me of being racist because I got upset and told on him. I will say, The 2 Ms. K’s were the best! They were so sweet. “treatment” wise, I never got to even see my therapist 1:1 ever.. and it wasn’t until my discharge date that she was even considering it. My doctor was nice. I really don’t recommend this place to anyone. If you or someone else is going through a crisis it is not worth going here. They also billed us 10K which we will NOT be paying for a INVOLUNTARY stay.. Lastly, I had a sore-throat and begged them to give me a cough drop and NEVER did I ever get one. The windows are boarded up so it just makes you even more depressed being there! You can’t even see the outdoors. The food was disgusting. You get 5 minutes to talk to your parents over the phone a day.

Response from the owner
Thank you for your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.lakesidebhs.com/contact-us. We hope to hear from you soon.
Thomas Corman
3 weeks ago
5

emed
3 weeks ago
1

Been here a total of 3 times and I can say they genuinely don’t care. It’s just a job for them. It’s the typical case of we don’t actually care we just wanna make money and keep yall crazies ir undesirables away from everyone else

Response from the owner
We appreciate your feedback. We would like to get more details about this; please visit http://www.lakesidebhs.com/contact-us at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Stephanie Davidson
3 weeks ago
5

Thanks u so much like that for taking care of my baby Anthony he went to a lot sorry he told your place up but I know he need help when you guys came to help you Like family so much for being his family and taking care of him you guys get 10 times the star rating could you do care about the kids? Thank you so much to the hole staff

Response from the owner
Your compliments and supportive comments are great to hear! Thank you for your kind words and we hope you are doing well. Take care!
Lashonda Coleman
3 weeks ago
5

This place has help me with my family Behavior issues help got them on the right meds ..

Response from the owner
Thank you so much for your feedback! We truly appreciate it and hope you have a great day!
Dawn
1 month ago
1

First i will name a few employees who were pleasant: Yasmin, Hattie, and the ladies who worked in the security office. They are the only reason for 1 star. Otherwise, Lakeside deserves 0 stars. After my husband's recent experience, he will likely never reach out for help again. He asked his therapist (not affiliated with Lakeside) to get him admitted to a facility because outpatient treatment was not adequately controlling his bipolar mania. He asked to be admitted so they could figure out what meds he needed and get him stable. His therapist arranged for him to go to Lakeside. Upon arrival, the lady at the desk seemed uninterested in anything. She looked up, made eye contact with us, and then looked away and went back to whatever she was doing on her phone. I had to say "excuse me, he's here to be admitted." After he got admitted, they treated him more like an inmate than a patient. They told him he'd probably be there 7 to 10 days to allow meds to stabilize him. They later changed it to 10-12 days. After a couple of days, I called the unit he was on and told them I would like to speak to a nurse about my husband's progress. She very rudely said "I can't give you that information! That's a violation of HIPAA!" I told her my husband had signed the form, allowing me to get updates AND she had not even asked his name to know if she could give me any info. She huffed really loudly and put me on hold for over 20 minutes until I gave up. A few days into his stay, I got a notice from our insurance that they had approved him to stay thru Saturday, which was a few days less than what the doctor told him he'd be staying. He brought it up with the doctor and told her he would have to leave if the insurance stopped paying because we can't afford it. She very rudely told him that he had agreed to stay the full 12 days and that if he tried to leave sooner he would have to go to mental health court and get a judge to sign off on it. She also told him not to worry about the cost because it "wouldn't cost him a penny." He is not mentally incompetent and has never been deemed as such! How dare she try to make him think he had no say and no rights! Also, our insurance was covering the hospitalization at 80%, so we most assuredly will be getting billed for the other 20%. In fact, someone from their financial dept called me the very next day to give me an estimate of our cost and to get a payment towards it. They ended up getting the insurance to cover a few more days, so he was there 11 days total. The day he was to be discharged, I called the unit after 3pm to ask what the hold up was and see if they had an estimated time for me to pick him up. We live 45 minutes away. Sheila answered the phone and was yelling at someone across the room before speaking into the phone. She told me she didn't have any information to give me. I told her that we had been told for 3 days that he'd be discharged on this particular day so I didn't understand why they wouldn't have anything ready for him to be able to leave. She got very loud and rude, and accused me of yelling at her. I told her I had not raised my voice at all, but had a firm tone. She kept over talking me and telling me I was rude. Even though she had previously said she didn't have any info, she then said they were just waiting on the therapist to sign off on his discharge paperwork. She transferred me to the therapist and I left a voicemail. I tried calling the main number listed on their website, but it just rings several times and then goes to a busy signal. Nobody ever answers! So I went online and filled out their contact form, requesting to be contacted to discuss the issues we'd had. Nobody ever contacted me. Every time I went to the hospital, there were visitors there complaining about the same issues we were having. They couldn't get any info about their loved ones, had been treated rudely by staff, and felt their loved ones were being "held hostage." Dealing with Lakeside is sure to deter people from voluntarily getting help for their mental health issues. Shameful!

Ryan B
1 month ago
1

I was wrongfully committed & held involuntarily without police oversight in October of 2023. Dr. Fu was the attending physician and was made aware that I wished to leave. Upon realizing I was there involuntarily, he said “don’t speak to me; you’re involuntary.” I believe Dr. Fu and the executives at this facility may actively engage in insurance fraud by misrepresenting their patients’ condition. The statute of limitations ran out before I managed to recover from the trauma enough to pursue charges against them. Dr. Fu should not be allowed to practice psychiatry. I have documentation that proves he falsified information about my mental state, witnesses that experienced me by phone that dispute his representation of me and other evidence. I am exploring options to toll the statute of limitations. If you or your loved ones have experienced something similar, please reach out to the TN Medical Board and report them. I’d also recommend speaking to Lt. Rice of the MPD about it as well. Perhaps if enough people report it, the MPD will investigate.

Response from the owner
Thanks for taking the time to share this review. Could you please visit http://www.lakesidebhs.com/contact-us and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
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Peninsula Hospital
Louisville, TN (865) 970-9800

Peninsula Hospital

Peninsula Hospital is an inpatient and outpatient rehab located in Louisvill... read more.
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