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ACCESS

3320 South Loop 256
Palestine, TX 75801
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Illustration of a multi-story medical detox center and inpatient drug rehabilitation hospital.

About ACCESS

ACCESS of Palestine, Texas, provides outpatient dual diagnosis care to individuals with mental health and substance use disorders. Accepting Medicare and Medicaid, they offer a sliding fee scale to those who qualify. Assistance with eligibility and payment options is available for uninsured and underinsured clients. The facility is designed to accommodate persons with disabilities and has ample parking onsite.

Community Integration and Family Involvement

Located within a larger community health complex to provide integrated services, their multidisciplinary and holistic approach focuses on recovery and long term wellness. They emphasize community integration, family involvement, and wraparound services.

ACCESS collaborates with community partners. Many referrals come from parole boards and the courts.

I like that they operate an onsite crisis center to address immediate needs. Prevention and early intervention services are an important part of their program. The outpatient program generally lasts three months. There’s a follow-up about 60 days later after you graduate from the program.

Support for Underserved and Rural Populations

Services are structured for adults, children, adolescents, and their families. They specifically offer support for underserved and rural populations. Veterans and military families have their own dedicated treatment track. I think it’s important to note that they also accept individuals with intellectual or developmental disabilities.

Green Spaces of Palestine

Palestine offers a variety of outdoor spaces that may serve to compliment your outpatient therapy. The historic Rusk Footbridge spans 546 feet, ideal for a scenic stroll over peaceful green grass and tall trees. Centennial Park features a gazebo and picturesque rotary clock. Reagan Park is home to a playground, splash pad, and an abundance of green space for an escape from city life. Davey Dogwood Park has eight miles of hiking and biking trails and a winding creek, and hosts the yearly Texas Dogwood Trails Celebration for local community engagement.

Similar Rehab Centers

Fact checked and written by:
Nicole Clevenger
Edited by:
Peter Lee, PhD

Latest Reviews

Alonzo Colbert
2 months ago on Google
4
Very good place to get your mental health under control they are quick and the staff is amazing they never have you waiting!!!
Layla Johnson
2 months ago on Google
2
I personally love my doctor. However, I have an issue and I'm upset. My doctor, unfortunately, only works one day a week, that's fine, however that's not why I'm upset. Phones in town have been down ALL WEEK (thank you, Brightspeed). I left work early to go to Access today to have my medication refilled, on the day my doctor is there, because my medication runs out on Sunday, THREE DAYS LATER. I got there at about 1:30 this afternoon, spoke to the lady up front, very sweet lady I might add, told her MULTIPLE TIMES which medication it was as she sent an email to the nurse to forward to my doctor. I was there maybe 10-15 minutes. I called my pharmacy at 6:55pm, five minutes before they closed, and they don't have it. Two hours after the end of business day, so my doctor was given more than adequate time to do his end of work tasks, and they do not have it. This leads me to believe that no email was sent. It is 2026. WHY is there not a patient portal of some kind for y'all? There are several stand alone doctor's offices that have one, so that is not an excuse. Why does Access not have one? Why is there not some kind of contingency plan for when this happens? Because y'all's phones tend to go down at least once a month. People cannot just leave work to come up there to have lifesaving medication refilled, and we rely on your employees to do what they say they're going to do(not saying the receptionist didn't, I'm saying it's a possibility). People have to work in order to survive and pay bills, and they rely on those medications in order to function EVERY. DAY to be able to go to work. Everyone is well aware there is a mental health crisis in our country, our state is at the very bottom of the list when it comes to adequate mental health care. I rave all the time about how good the care I receive is at this clinic, and recommend y'all ALL. THE. TIME. I've been coming here since I was a teenager, I have family members that have as well. I have had opportunities to move out of state, even out of country, and every time that conversation comes up, I always bring up the fact that I may not find a psychiatrist that gives me such wonderful care like I have here(that and I have tenure at my job). Y'all pride yourselves in serving the community according to your website, please do better. Because this is unacceptable. EDIT: I checked my pharmacy app again around 10pm or so and my medication was showing it was being filled. However I feel my question is still valid and y'all really should consider an back up plan for when this type of situation happens, because your phones do go down quite often, regardless for how long. Patients should have peace of mind knowing that they can still get their medications refilled. And even then, we should not have to call, be transferred, and leave a message on an answering machine like it's 1997 to hope refills get called in to our pharmacy. We should have a way to directly message our doctor, or at least someone on their team. I understand that with some mental health patients there's certain safety concerns, however that's a risk that regular family doctors take too and Christus and UT still have MyChart. It would be prudent of Access, if y'all care about your patients as much as you allege, to look into something similar to MyChart (but please do not join Christus, because they restrict what can and cannot be prescribed, among other things, and y'all have some of the only doctors that prescribe what actually helps people, within reason of course), because these are life saving medications that people depend on to be able to do the basic function of their daily lives. The world is moving ahead daily with technology, and Access needs to seriously think about it's patients in this aspect and consider a patient portal app.
Tammy Weaver
7 months ago on Google
3
Most of the people there are helpful and friendly, but when speaking to their nurse, Sara, over the phone, she’s always a bit rude. I’ve left messages for her, when she returns my call she doesn’t leave a vm for me, when being transferred to her, it always goes to vm, once you’re able to speak with her, she has no clue what you’re calling for. I ask her if she got my voicemail, she stated she didn’t even listen to it, so I explained again what I needed. When asking for medical records to be emailed, she just said no, at the end of our conversation, I ask her why I wasn’t allowed to have that information, she then tells me I could come pick them up. Would have been so simple to tell me that from the beginning. The nurses before her never failed to leave a vm, and never seemed rude over the phone.
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Rehab Score

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4.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

ACCESS works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

free iconFree

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcoholism occurs when a person becomes physically and psychologically dependent on alcohol. Attending a professional alcohol rehab in Texas can provide customized intervention methods to address the physical, mental, and relational challenges of addiction.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Substance abuse treatment is available in Texas for anyone who's struggling with drug or alcohol addiction. These programs usually provide a comprehensive assessment and individualized treatment plan, and include evidence-based treatments, like therapies such as cognitive-behavioral therapy (CBT) to reframe unhelpful coping strategies, and dialectical behavior therapy (DBT) to help with emotional regulation and stress.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Karen Pate

Chief Administrative Officer

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact ACCESS.

Contact Information

Building icon

3320 South Loop 256
Palestine, TX 75801

Explore Other Centers Near Palestine

Reviews of ACCESS

3.12/5 (25 reviews)
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0
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0
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5
11
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.12 (25 reviews)
Alonzo Colbert
2 months ago
4

Very good place to get your mental health under control they are quick and the staff is amazing they never have you waiting!!!

Layla Johnson
2 months ago
2

I personally love my doctor. However, I have an issue and I'm upset. My doctor, unfortunately, only works one day a week, that's fine, however that's not why I'm upset. Phones in town have been down ALL WEEK (thank you, Brightspeed). I left work early to go to Access today to have my medication refilled, on the day my doctor is there, because my medication runs out on Sunday, THREE DAYS LATER. I got there at about 1:30 this afternoon, spoke to the lady up front, very sweet lady I might add, told her MULTIPLE TIMES which medication it was as she sent an email to the nurse to forward to my doctor. I was there maybe 10-15 minutes. I called my pharmacy at 6:55pm, five minutes before they closed, and they don't have it. Two hours after the end of business day, so my doctor was given more than adequate time to do his end of work tasks, and they do not have it. This leads me to believe that no email was sent. It is 2026. WHY is there not a patient portal of some kind for y'all? There are several stand alone doctor's offices that have one, so that is not an excuse. Why does Access not have one? Why is there not some kind of contingency plan for when this happens? Because y'all's phones tend to go down at least once a month. People cannot just leave work to come up there to have lifesaving medication refilled, and we rely on your employees to do what they say they're going to do(not saying the receptionist didn't, I'm saying it's a possibility). People have to work in order to survive and pay bills, and they rely on those medications in order to function EVERY. DAY to be able to go to work. Everyone is well aware there is a mental health crisis in our country, our state is at the very bottom of the list when it comes to adequate mental health care. I rave all the time about how good the care I receive is at this clinic, and recommend y'all ALL. THE. TIME. I've been coming here since I was a teenager, I have family members that have as well. I have had opportunities to move out of state, even out of country, and every time that conversation comes up, I always bring up the fact that I may not find a psychiatrist that gives me such wonderful care like I have here(that and I have tenure at my job). Y'all pride yourselves in serving the community according to your website, please do better. Because this is unacceptable. EDIT: I checked my pharmacy app again around 10pm or so and my medication was showing it was being filled. However I feel my question is still valid and y'all really should consider an back up plan for when this type of situation happens, because your phones do go down quite often, regardless for how long. Patients should have peace of mind knowing that they can still get their medications refilled. And even then, we should not have to call, be transferred, and leave a message on an answering machine like it's 1997 to hope refills get called in to our pharmacy. We should have a way to directly message our doctor, or at least someone on their team. I understand that with some mental health patients there's certain safety concerns, however that's a risk that regular family doctors take too and Christus and UT still have MyChart. It would be prudent of Access, if y'all care about your patients as much as you allege, to look into something similar to MyChart (but please do not join Christus, because they restrict what can and cannot be prescribed, among other things, and y'all have some of the only doctors that prescribe what actually helps people, within reason of course), because these are life saving medications that people depend on to be able to do the basic function of their daily lives. The world is moving ahead daily with technology, and Access needs to seriously think about it's patients in this aspect and consider a patient portal app.

Tammy Weaver
7 months ago
3

Most of the people there are helpful and friendly, but when speaking to their nurse, Sara, over the phone, she’s always a bit rude. I’ve left messages for her, when she returns my call she doesn’t leave a vm for me, when being transferred to her, it always goes to vm, once you’re able to speak with her, she has no clue what you’re calling for. I ask her if she got my voicemail, she stated she didn’t even listen to it, so I explained again what I needed. When asking for medical records to be emailed, she just said no, at the end of our conversation, I ask her why I wasn’t allowed to have that information, she then tells me I could come pick them up. Would have been so simple to tell me that from the beginning. The nurses before her never failed to leave a vm, and never seemed rude over the phone.

James Shock
1 year ago
5

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