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HRI Hospital

227 Babcock Street Brookline, MA 02446
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Arbour - HRI Hospital MA 2446

About HRI Hospital

HRI Hospital in Brookline, Massachusetts, offers mental health and addiction programs. There are women’s only programs, young adult treatment, LGBTQ programming and general adult programs. Whether you need inpatient, partial hospitalization or outpatient treatment, HRI Hospital has a mental health or addiction program to meet your needs.

Many health insurance plans are accepted, including state and federal Medicaid. There are financial assistance programs available for those who cannot afford treatment.

Inpatient Mental Health Treatment

There are three inpatient mental health programs available. These include a women’s inpatient program, dual diagnosis treatment and a general psychiatric unit.

The women’s mental health unit helps women deal with the things that affect their mental health. Stress, disruptive or self-destructive behaviors, eating disorders, domestic violence, substance abuse and past trauma are all dealt with in this program that is designed just for female patients.

The co-occurring addiction and psychiatric treatment program helps individuals find some stability in mood and health. Participants receive support and intensive care 24/7. Treatment may start with detoxification and medication assisted treatment. Cognitive behavioral therapy and group therapy will help you recognize your negative habits and harmful thought processes and help you develop a more positive and healthier lifestyle.

The general psych unit is there to offer support and treatment to individuals who may be struggling with various disorders. Diagnosis may include mood or personality disorders, schizoaffective or dissociative disorders, depression or anxiety.

Partial Hospitalization and Intensive Outpatient Treatment

There are partial hospitalization programs geared to young adults, women and LGBTQ adults, dual diagnosis programs and a general treatment program for adults. Some of these programs are offered virtually which allows individuals to attend treatment from the safety and comfort of their own homes.

The partial hospitalization programs run Monday to Friday from 10am until approximately 3pm. These programs can deal with emotional or mental health issues and co-occurring addiction issues. Five groups are offered each day with individual therapy once a week and an appointment with psychiatry twice a week.

Comprehensive Treatment Plans

Some of the treatment offered includes expressive and mindfulness therapy, cognitive behavioral therapy and dialectical behavior therapy. They also offer coping and life skills workshops, anger management and emotion regulation training and health management.

Latest Reviews

Billy Pace
3 weeks ago on Google
5
Helped me with my struggle I enjoyed the time I spent there
Response from the owner1 week ago
We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Hardest Working
1 month ago on Google
5
Chrismanie NP “Miss Chris” was excellent beyond words!! She changed my outlook on life. It was great to hear everyone’s Triumphs and Tribulations! 5/5 stars “I don’t know what the future holds, but I absolutely know who holds the future”
Response from the owner1 week ago
Thank you for taking the time to share your feedback with us. We greatly appreciate the kind words and wish you all the best. Take care!
Vatsal Mangal
1 month ago on Google
1
Getting in contact with them is near impossible. I called them 4 times at various times. The first two times were during regular work hours and the call never went through. I thought I had the wrong number but it wasn’t. So I thought maybe the number on the website/Google was outdated. I tried again later in the day and the call did go through. I waited for 45 minutes to be connected to no avail. I tried again later and waited 30 minutes and nothing. Just awful awful awful customer service. Would stay away from here.
Response from the owner1 week ago
Thank you for taking the time to review us. Please visit https://hrihospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Accepted Insurance

HRI Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Partial hospitalization programs (PHP) are offered for patients as part of the treatment continuum. These programs offer a safe, structured environment while enabling the patient to return home at night and maintain important family and community relationships. Partial hospitalization may be appropriate for patients making the transition from inpatient to outpatient treatment or as a program alternative for patients who do not present any danger to themselves or others but need a structured treatment plan and environment.

inpatient iconInpatient

The adult inpatient psychiatric services provide short-term admission for intensive diagnostic evaluation and treatment to stabilize individuals in crisis. While hospitalized, patients will work with a multi-disciplinary team headed by a psychiatrist who will design and implement an individualized treatment plan, including 24-hour nursing care, psychopharmacological interventions and a full range of psychosocial interventions.

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

intensive-outpatient iconIntensive Outpatient

As part of the continuum of care at Arbour Health System, Intensive Outpatient Programs (IOP) are offered for adult patients whose psychiatric and/or substance dependence symptoms are impeding their ability to function interpersonally and professionally, but do not require the intensity of partial hospitalization level of care. The Structured Intensive Outpatient Addictions Programs (SA IOP/SOAP) aim to give participants a heightened level of self-awareness about their addiction, solid relapse prevention skills and a variety of coping skills to help them become more independent, self-caring and functioning adults in recovery.

heart-hands iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

aftercare iconAftercare Support

Programs are designed to provide evaluation and stabilization of the individual’s primary symptoms and problems. Treatment services emphasize development of coping mechanisms and skill-building to create the best opportunity to prevent relapse and allow stability.

medically-assisted-detox iconMedically Assisted Detox

Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Dual Diagnosis services offer a managed continuum of care designed to provide a comprehensive system of treatment and recovery from co-occurring psychiatric and substance disorders. Co-occurring psychiatric and substance disorders are treated simultaneously with a clear recognition that stabilization/arresting of the addiction is the most immediate concern upon the patient’s entering treatment.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image

LGBTQ Program

The Triangle Program provides quality mental health treatment that is sensitive to the needs of gay, lesbian, bisexual, transgender and questioning individuals who may have concerns with various life stressors or emotional functioning. Some of these issues may include trauma, depression, anxiety, isolation, gender or sexual identity, body image, living with HIV/AIDS, co-occurring mental health and addictions including sexual compulsivity.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

The purpose of this group is to create a safe space for participants to share feelings associated with their individual trauma experiences within a supportive structure. This group is also designed to enhance participants’ understanding of the recovery process while building on existing strengths and developing additional skills for maintaining change.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Kurt Gunther

CEO

Krishnaswamy Gajaraj, MD, DPM

Medical Director

Cheryl Grau, LICSW

Clinical Services Executive

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

227 Babcock Street
Brookline, MA 02446

Fact checked and written by:
Connie Gillespie
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Brookline

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Reviews of HRI Hospital

3.07/5 (220 reviews)
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Reviews

2

There is a sincere dichotomy in play here, and I want to make sure I express this accurately. Triangle PHP is a gift. Having the opportunity to work through complex mental health concerns and trauma in a space that is specifically designed with my LGBTQ+ community in min ... Read More

Reviewed on 4/6/2023
1

I want to specify this review is a reflection of the admin and tech support. The staff and clinicians in the triangle program were incredibly helpful, but there were people in my group who required certain accommodations that were not met during their entire stay in the prog ... Read More

Reviewed on 4/6/2023
1

This program is not ADA-compliant regarding individuals with hearing loss. The Triangle program was lovely, and the clinicians were great. Unfortunately, the lack of accommodations makes it so that not everyone can enjoy this resource. Specifically, they need to enable Zoom ... Read More

Reviewed on 4/6/2023
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (216 reviews)
Billy Pace
3 weeks ago
5

Helped me with my struggle I enjoyed the time I spent there

Response from the owner
We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Hardest Working
1 month ago
5

Chrismanie NP “Miss Chris” was excellent beyond words!! She changed my outlook on life. It was great to hear everyone’s Triumphs and Tribulations! 5/5 stars “I don’t know what the future holds, but I absolutely know who holds the future”

Response from the owner
Thank you for taking the time to share your feedback with us. We greatly appreciate the kind words and wish you all the best. Take care!
Vatsal Mangal
1 month ago
1

Getting in contact with them is near impossible. I called them 4 times at various times. The first two times were during regular work hours and the call never went through. I thought I had the wrong number but it wasn’t. So I thought maybe the number on the website/Google was outdated. I tried again later in the day and the call did go through. I waited for 45 minutes to be connected to no avail. I tried again later and waited 30 minutes and nothing. Just awful awful awful customer service. Would stay away from here.

Response from the owner
Thank you for taking the time to review us. Please visit https://hrihospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
M Y.
2 months ago
5

Life-Changing Program with Incredible Leadership Ascend has truly been a life-changing program. It gave me the opportunity to connect with a diverse group of women—each on her own journey of self-development and healing. Every session focused on practical coping strategies while fostering genuine group support. The facilitators were consistently empathetic, compassionate, and knowledgeable, making space for everyone to learn, grow, and be heard. Alexandria, in particular, is an exceptional leader. She guided each session with calm, clarity, and strength—even when challenging dynamics arose, which is only natural in a group of vocal, passionate women from all walks of life. What stood out most was the intentional creation of a safe, supportive environment. Despite misunderstandings or tensions that sometimes surfaced, Alexandria and her team maintained a space rooted in respect and inclusion. We need more programs like this. I sincerely hope HRI Hospital continues to support and expand opportunities like Ascend for those who have so often been silenced or marginalized. This program is a rare and vital resource.

Response from the owner
Thank you for sharing your feedback with Ascend. Alexandria and the team will be pleased to know their efforts to maintain a respectful, inclusive space made a meaningful impact. Your kind words are greatly appreciated.
Janice Foster Grant
2 months ago
1

Update: HRI never did follow up with the promised referral, even after replying to my initial post to "contact them". Update: It's been over a week since my post. The administration response to my post was to please contact them. I did. CRICKETS!!!! NADA!!!! THEY DON'T CARE ABOUT PATIENTS. BEEN WAITING 2 WEEKS FOR A REFERRAL TO PARTIAL HOSPITALIZATION. DO NOT GO HERE IF YOU OR YOU LOVED ONES NEED ACTUAL CARE AND ATTENTION! My loved one attended the Stride Program on 2 occasions. The first round was virtual and was not appropriate for his needs. HRI discharged him in the first week. Then he signed up again for in person. This group was a better fit for him because he does much better in person. He was discharged after just 2 days because the "staff" decided it wasn't a good fit. When confronted about the situation, they said that he was too disruptive by speaking out of turn (not waiting to be called on) and making a paper airplane. No discussion of their concerns or opportunity to change behavior...just you're out and "we think online is more appropriate ". Mind you, the same online program that he was discharged from the week prior. Long story short, my loved one spiraled from the shaming and rejection he received by the program and was back in the emergency room just 2 days later. They don't care about the person. If they did, the least they would have done is refer him out to a "more appropriate " program. Instead, they just tossed him aside like old trash.

Response from the owner
Thank you for the review, Janice. We would like to work with you directly about your feedback. Could you please visit us at https://hrihospital.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Ramy Choukri
2 months ago
1

Staff Failures and Neglect: State and federal inspectors have linked staff failures to deaths at Arbour facilities. A Disability Law Center (DLC) report found that two patients, Michael Bakios and Amber Mace, who died at Arbour facilities in 2015, were subject to neglect during their stays. Failures cited include inadequate patient monitoring, insufficient communication between staff, and improper medication practices. Specifically, the DLC report highlighted that Bakios and Mace were each prescribed a dozen psychiatric drugs, and life-threatening heart conditions are a risk of certain psychiatric medications. Arbour Health Systems has been repeatedly cited for violating patient-care standards, including understaffing and over-reliance on temporary workers. Specific Incidents: John Duggie: In 2015, a patient at Arbour Hospital in Jamaica Plain died after being found with a serious head injury in the room he shared with his roommate. Another patient was later indicted for the death. Michael Bakios and Amber Mace: These patients died at Arbour-owned facilities (Westwood Lodge and Pembroke Hospital, respectively) in 2015. The DLC investigated their deaths, and the report focused on medication-related concerns, especially the large number of drugs prescribed to each patient. Other Questionable Deaths: The Boston Globe reported in 2013 on three questionable deaths within 18 months at Arbour facilities that involved staff failures, including failure to follow emergency response policies and inadequate emergency response. Violence and Injuries: Arbour-HRI in Brookline has been cited by OSHA for failing to protect employees from aggressive patients, with staff members experiencing injuries during violent incidents. Regulatory Scrutiny and Lawsuits: Government inspectors have cited unsafe conditions and deficiencies in patient treatment at Arbour facilities. Families have filed lawsuits against Arbour facilities, alleging negligence and wrongful death. The Department of Justice Civil Division began investigating Arbour-HRI in 2014, and the investigation expanded to include the parent company, Universal Health Services, in 2015. In summary, there is a documented history of patient deaths and concerns about patient safety, staff failures, and negligence within the Arbour Health System, including Arbour-HRI Hospital. Investigations by regulatory bodies like the Disability Law Center and government agencies, as well as lawsuits, have highlighted these issues.

Response from the owner
We'd like to learn more about the concerns you may have. At your convenience, please provide us with your contact information by visiting https://hrihospital.com/contact-us/. We hope to hear from you soon.
Heejoo Choi
3 months ago
1

I’m currently on the phone, but the reception keeps transferring me without giving me a proper answer. This is very rude and unprofessional.

Response from the owner
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting https://hrihospital.com/contact-us/. Thank you again.
J Rich
3 months ago
5

I owe all the thanks in the world to Alexandria and the Ascend program. It was exactly a year ago that I was discharged from the program, and I haven’t gone back to that dark space again due to the teaching from this program and keeping in touch with my group members. This is an extremely important program, especially for POC and our comfort. This program must continue to thrive and continue to save lives.

Response from the owner
Thank you for taking the time to leave us such positive feedback. We greatly value your kind words and will be sure to pass this along to our team. Thank you again and have a great day!
Romana Hussain
3 months ago
5

I am super grateful for all the kindness and support I was able to receive from the ASCEND program led by Alexandria, Vivian and Sheng Mai. They were always communicative in a timely manner and the program has helped me in a dark time. Especially for a woman of color, it was incredible to meet other women of color who had similar experiences who I am still connected to even out of the program. ASCEND is life changing. I highly recommend it. The service was exceptional! 👏

Response from the owner
Thank you for sharing your feedback! It’s wonderful to hear Alexandria, Vivian, and Sheng Mai were supportive. We greatly appreciate your recommendation.
Zobeida Medero
3 months ago
5

This program has been a lifeline for me. The ability to spend time with other BIPOC women and sharing our experiences has been so helpful in my recovery I just want to specifically Alexandria is such of inspiration she goes above and beyond for us. I received the most amazing welcome from the women at the program.

Response from the owner
Thank you for sharing! Your feedback inspires us to keep fostering a welcoming environment.
Ava G
3 months ago
5

As a woman of color, finding spaces where I feel truly seen, supported, and uplifted can be rare—Ascend at HRI is one of those truly powerful and transformative spaces. This group has been an incredible source of strength and connection during a season in my life when I deeply needed support. HRI should wholeheartedly recognize how special and invaluable it is to have a group like Ascend—and the incredible women who lead it, especially Alexandria Satcher. Led with deep compassion and care by Alexandria Satcher, Vivian Emuobe, and Shengmei Xu, Ascend offers a warm, welcoming, and judgment-free environment where women of color can share, heal, and grow together. Their guidance, empathy, and cultural understanding have helped me feel less alone and more empowered in my journey. Ascend is more than just a support group—it’s a sisterhood. I’m profoundly grateful for the space they’ve cultivated and the lasting impact it’s had on my emotional and mental well-being. Every woman of color who needs a space to feel heard, supported, and embraced should know this group exists. Thank you, Ascend team, for showing up for us with heart, purpose, and unwavering dedication.

Response from the owner
Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/HRIHospital. Thank you again for sharing your thoughtful comments with us.
Taseen Rahman
3 months ago
4

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