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Baystate Brightwood Health Center

380 Plainfield Street
Springfield, MA 01107
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The facilities at Baystate Brightwood Health Center in Springfield, MA 1

About Baystate Brightwood Health Center

They offer medication assisted treatment for substance use disorder. You’ll work with your clinician to target your addiction from two angles. The medication is non-habit-forming and will help curb cravings for opiates or alcohol. You’ll work through the root causes of your addiction in therapy sessions as well as chart a new path forward for a future without substance abuse.

Their outpatient or partial hospitalization programs help over 10,000 clients each year. They also offer recovery coaches who have lived experience of addiction and its impact on your life.

I like their empower program which is to help pregnant women with opioid use disorder or history of overdose. This community based program offers resources, support and parenting help. This team will work with your OB/GYN team and other community providers to get you all the support you need during pregnancy and after delivery.

Baystate accepts many insurance plans including those offered by Aetna, Beacon, Blue Cross Blue Shield, Cigna of Massachusetts, Connecticare of Massachusetts, Medicare, Health New England and Harvard Pilgrim Health Care.

Similar Rehab Centers

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Kerry Nenn, BSW

Latest Reviews

Diane Cohen
2 months ago on Google
5
The Brightwood staff are wonderful. I found them to be attentive, thorough and I never felt rushed. Thank you.
Response from the owner1 month ago
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
Floyd PattersonII
2 months ago on Google
5
I'am lucky to have the best physician in the world. Dr Jeff Scavron. I'am 65 years old and have been with him since I was 17. I have always been seen reasonably quick and have received the best care from him and his staff. If I could give 10 stars I would.
Response from the owner1 month ago
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
Jeffrey ONeil
3 months ago on Google
1
Not a pleasant place to visit. Took 6 months to see Dr., then when I show up for follow-up, Dr not available after waiting over 1/2 hour during my workday. Then, when attempting to re-schedule, Dr not available for over 4 months. When did visiting a Dr become such a chore, and such a lengthy delay?
Response from the owner1 month ago
Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Baystate Brightwood Health Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Staff

Peter D. Banko

President & Chief Executive Officer

Dr. Andrew W. Artenstein, MD, MBA

Chief Physician Executive & Chief Academic Officer, Baystate Health, President, Baystate Medical Practices, Regional Executive Dean & Professor of Medicine, UMass Chan Medical School-Baystate

Dr. Yvonne Cheung, MD, MPH, MBA

Chief Medical Officer

Joanne Miller, DNP, RN, NEA-BC

Chief Nursing Executive

Andrew Ritz

Chief of Staff & Vice President of System Integration

Contact Information

Building icon

380 Plainfield Street
Springfield MA, 01107

Reviews of Baystate Brightwood Health Center

2.72/5 (29 reviews)
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Reviews

Overall Experience
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Reviewer

Google Reviews

2.7241379310345 (29 reviews)
Diane Cohen
2 months ago
5

The Brightwood staff are wonderful. I found them to be attentive, thorough and I never felt rushed. Thank you.

Response from the owner
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
Floyd PattersonII
2 months ago
5

I'am lucky to have the best physician in the world. Dr Jeff Scavron. I'am 65 years old and have been with him since I was 17. I have always been seen reasonably quick and have received the best care from him and his staff. If I could give 10 stars I would.

Response from the owner
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
Jeffrey ONeil
3 months ago
1

Not a pleasant place to visit. Took 6 months to see Dr., then when I show up for follow-up, Dr not available after waiting over 1/2 hour during my workday. Then, when attempting to re-schedule, Dr not available for over 4 months. When did visiting a Dr become such a chore, and such a lengthy delay?

Response from the owner
Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Evelyn caceres
4 months ago
1

Haven’t been able to get an appointment to be seen. Always sent to the ER or urgent care! So disappointed with this clinic!

Response from the owner
Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Overall Experience
Date Submitted
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