Baystate Brightwood Health Center

380 Plainfield Street Springfield, MA 01107

About Baystate Brightwood Health Center

Tucked in a quiet area of Springfield, Massachusetts, Baystate Brightwood Health Center offers many health services including primary and behavioral health, midwifery and infectious disease.

They offer medication assisted treatment for substance use disorder. You’ll work with your clinician to target your addiction from two angles. The medication is non-habit-forming and will help curb cravings for opiates or alcohol. You’ll work through the root causes of your addiction in therapy sessions as well as chart a new path forward for a future without substance abuse.

Their outpatient or partial hospitalization programs help over 10,000 clients each year. They also offer recovery coaches who have lived experience of addiction and its impact on your life.

I like their empower program which is to help pregnant women with opioid use disorder or history of overdose. This community based program offers resources, support and parenting help. This team will work with your OB/GYN team and other community providers to get you all the support you need during pregnancy and after delivery.

Baystate accepts many insurance plans including those offered by Aetna, Beacon, Blue Cross Blue Shield, Cigna of Massachusetts, Connecticare of Massachusetts, Medicare, Health New England and Harvard Pilgrim Health Care.

Latest Reviews

Jennifer Vazquez

3 months ago on Google

This clinic needs a training on customer service they are the worst of the worst when you call and it s urgent no one calls you back they lack bad in so many areas I will be going to the highest level that I can to file a report who ever runs this place needs to go back and learn how a clinic is run my assumption is they probably don t care because the majority of patients are minorities

Response from the owner1 month ago

We re very sorry to hear about your experience and understand how frustrating it must have been not to receive a timely response when you needed care. That is not the experience we want for any of our patients. We take concerns like yours very seriously and appreciate the opportunity to address them. If you re open to sharing more details, please reach out to our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

Chris Carde

3 months ago on Google

I would say that this location is acceptable and provides great service to our Hispanic community around Springfield. Communication still a big issue but services are there and providers seems to care about their patients.Again, my only complaint would always be about the lack of communication and difficulty in getting someone at the phone but once you connect with someone, you get your answer. So my suggestion would be, improve communication around staff and make access to a real person on the phone more convenient.

Response from the owner2 months ago

Thank you for your thoughtful feedback. We re glad to hear you feel our team provides great service to our community and cares deeply for our patients. At the same time, we understand how frustrating communication challenges can be, and we appreciate your suggestions for improvement. Your input is invaluable as we continue working to ensure better access and more seamless communication for all our patients. If you have additional feedback or concerns, please don t hesitate to reach out to our Patient Experience Team at 413-794-5456 or feedback@baystatehealth.org. Thank you for sharing your experience and helping us grow. -Responded by Baystate Health

Marilyn Parrilla

4 months ago on Google

I been patience for 40 years here, my Dr. Scavron is been my doctor since that time, and he always care , excellent doctor and human been , call me when I leave a request, answer my questions and concerns ect. Other staff, the ones I been in touch great ones too, at least the ones I been in touch. The only question I always ask myself is, why always is new people for years? ; just a couple of them are still there or been retired , the others haven t stay longer. Something to consider ; my humble observation.Marilyn Rivera

Response from the owner1 week ago

Thank you so much for sharing your experience and for your trust in Baystate Brightwood Health Center for 40 years! We re so grateful to have incredible physicians like Dr. Scavron who make such a lasting impact on their patients lives. Your feedback is truly appreciated, and we understand your thoughts about team member turnover. We re constantly striving to provide the best care possible, and part of that includes ensuring we have dedicated team members who are committed to our patients. If you would like to share any additional feedback, please feel free to email us at feedback@baystatehealth.org. Thank you again for trusting us with your care! - Responded by Baystate Health

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6 / 10

Gallery

The facilities at Baystate Brightwood Health Center in Springfield, MA 1

Location

Accepted Insurance

Baystate Brightwood Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Aetna

Cigna

Harvard Pilgrim Health Care

Beacon Health

Commonwealth Care Alliance (CCA)

Health New England

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

Private Setting

Staff

Peter D. Banko

President & Chief Executive Officer

Dr. Andrew W. Artenstein, MD, MBA

Chief Physician Executive & Chief Academic Officer, Baystate Health, President, Baystate Medical Practices, Regional Executive Dean & Professor of Medicine, UMass Chan Medical School-Baystate

Dr. Yvonne Cheung, MD, MPH, MBA

Chief Medical Officer

Joanne Miller, DNP, RN, NEA-BC

Chief Nursing Executive

Andrew Ritz

Chief of Staff & Vice President of System Integration

Contact Information

(413) 794-4458

Website

380 Plainfield Street
Springfield MA, 01107

Get Help Now - 413-238-6079

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Reviews of Baystate Brightwood Health Center

2.5/5 (23 reviews)

Google Reviews

2.5 (23 reviews)

Melfin Agueda

1 week ago

l a

1 month ago

I continue to express my gratitude for this practice. In over a decade I am confident I've found a doctor that listens to me and validates my concerns. They're very accommodating and have helped me so much these past three years. I asked for help and they answered. Their customer service is excellent and consistent every time. The team always gets back to me quickly. Thanks to your practice I have peace of mind that I will continue to improve and thanks to all your help I have peace of mind with my health and my career. Thank you for all that you've done and continue to do.

Response from the ownerInvalid relative date format:

Thank you so much for taking the time to leave such a thoughtful review! We couldn't be happier to hear about the quality care you've received and that our team has gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well! - Responded by Baystate Health

3 months ago

This clinic needs a training on customer service they are the worst of the worst when you call and it’s urgent no one calls you back they lack bad in so many areas I will be going to the highest level that I can to file a report who ever runs this place needs to go back and learn how a clinic is run my assumption is they probably don’t care because the majority of patients are minorities…

We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive a timely response when you needed care. That is not the experience we want for any of our patients. We take concerns like yours very seriously and appreciate the opportunity to address them. If you’re open to sharing more details, please reach out to our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

4 months ago

Thank you for your thoughtful feedback. We’re glad to hear you feel our team provides great service to our community and cares deeply for our patients. At the same time, we understand how frustrating communication challenges can be, and we appreciate your suggestions for improvement. Your input is invaluable as we continue working to ensure better access and more seamless communication for all our patients. If you have additional feedback or concerns, please don’t hesitate to reach out to our Patient Experience Team at 413-794-5456 or feedback@baystatehealth.org. Thank you for sharing your experience and helping us grow. -Responded by Baystate Health

I been patience for 40 years here, my Dr. Scavron is been my doctor since that time, and he always care , excellent doctor and human been , call me when I leave a request, answer my questions and concerns ect. Other staff, the ones I been in touch great ones too, at least the ones I been in touch. The only question I always ask myself is, why always is new people for years? ; just a couple of them are still there or been retired , the others haven’t stay longer. Something to consider ; my humble observation. Marilyn Rivera

Thank you so much for sharing your experience and for your trust in Baystate Brightwood Health Center for 40 years! We’re so grateful to have incredible physicians like Dr. Scavron who make such a lasting impact on their patients’ lives. Your feedback is truly appreciated, and we understand your thoughts about team member turnover. We’re constantly striving to provide the best care possible, and part of that includes ensuring we have dedicated team members who are committed to our patients. If you would like to share any additional feedback, please feel free to email us at feedback@baystatehealth.org. Thank you again for trusting us with your care! - Responded by Baystate Health

HEMI DEMON II

5 months ago

This place is an absolute joke. Don't ever expect any provider (doctor) to respond to messages sent in. Urgent messages sent in have a 24hr deadline to respond. You're lucky of you get anywhere within 72 hours. You have to keep calling and calling to force action. There is a seriousy fatal flaw in the procedure here. The doctors often times never know there is any messages waiting for their attention. Someone isn't doing their jobs. The people on the phones are very nice but they can only do so much. The same can be said for the nursing staff. In some cases the only way a provider gets messages is if a nurse hunts them down. I stay with them personally because I truly like my doctor however I wouldn't encourage anyone to consider this place until these procedures are fixed.

We are truly sorry to hear about your frustrations and the challenges you’ve experienced with communication at our location. We understand how important timely responses are, especially when urgent matters arise. Your feedback is incredibly valuable to us, as it helps identify areas where we need to improve. If you’re open to discussing this further, we encourage you to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org. We’d like the opportunity to better understand your concerns and work toward addressing them. Thank you for taking the time to share your experience with us. We truly appreciate your patience as we strive to improve our processes. - Responded by Baystate Health

Zabihullah Ibrahimi

6 months ago

Im happy with service they provide to my children. Thank you

We are so happy to hear you have had a positive experience. Wishing you all the best! - Responded by Baystate Health

Grave of Death

7 months ago

This place sucks to such a mind boggling degree that your pretty much better off with nothing cuz you'd die before you get attended to properly it's been 2 months now of none stop mistakes daily calls wrong medications keep in mind I give them 2 days to respond when I make a report and it's been 2 weeks now straight that I've been trying to get my medicine and they keep sending things that are not approved or sent the wrong thing entirely I usually bootle up and ignore but this place is horrible do not waste your time because if you need medication correctly and urgently your going to die.

We are so sorry to hear about your experience. Thank you for bringing this matter to our attention. We value your input and would like to learn help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

danielle maynard

8 months ago

My "doctor" is basically useless. I have gone multiple times asking for a simple allergy test. She refuses to give me one and said she would find me a specialist. That was in July and still nothing. This is the second time she did this. So for about two years I have been waiting for a specialist to tell me what I am allergic to. How disappointing! Why do I pay for insurance?!!!! I refuse to pay for this visit! She knew why I was coming in and literally prescribed the same nonsense without testing for what I am allergic to. How can a doctor refuse such a simple test?! I shouldn't have to pay out of pocket for a test online! Its very obvious Rawla NP, does not care about my well being! I will be looking for a new Dr!!!

We are so sorry to hear about your experience, Danielle. Thank you for bringing this matter to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

sophia garcia

Was trying to come back to work and be accommodated for some health concerns but it looks like everything I was speaking was not being heard. The pain I constantly feel is something I don't wish upon anybody. May you guys hire better doctors.Also the last couple of times I dropped off my work papers for my accommodation someone supposedly will always lose them.If you don't want to assist your patients just say that.

We are so sorry to hear about your experience. Thank you for bringing this to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

Dianiris Rosario

10 months ago

tiffany adon

1 year ago

Started going there in 2007 when I first came here. It was the best clinic in my eyes for over a decade. It’s completely different now, they don’t answer the phone, they don’t call back, they don’t check in. Absolutely nothing oh and good luck trying to switch your pcp. I miss Dr.Bell sooooo much, hope he’s doing good, place fell apart when he left.

We are sorry to hear about your experience. We recognize your frustration and value your input. If you would like discuss your experience further with a member of our Patient Experience team, please email feedback@baystatehealth.org. -Responded by Baystate Health

Overall Experience

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