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New BHcare Shoreline

28 Branford Road Branford, CT 06471
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About New BHcare Shoreline

New BHcare Shoreline provides behavioral health services in Branford, Connecticut, to help individuals improve their mental health and overall well-being. The center offers a person-centered approach to care that focuses on supporting those dealing with mental health challenges and substance use disorders. Medicaid, Medicare and HUSKY are accepted. If you are paying out of pocket then they will use a sliding fee scale. You can pay via credit card, cash or check.

Treatment Design

Their clinicians will work with you to develop a treatment plan that meets your needs and goals. The treatment will encourage you to express your desired outcomes, needs and expectations.

You will explore your symptoms and strengths. They will help you identify your stressors to develop new coping skills. Their goal is to help you improve your emotional, behavioral and social outlook.

Dual Diagnosis and MAT Options

You will be able to receive substance use treatment that provides support and education. Medication assisted treatment (MAT) will be available if you are struggling with an opioid addiction.

Dual diagnosis treatment is also provided. They combine medication, therapy and supportive services to those struggling with both a psychiatric illness and non prescription substance addiction. They are able to provide treatment if you have a diagnosis such as bipolar disorder, major depressive disorder or schizophrenia.

Intensive Outpatient Option

If you have needs that cannot be met through weekly group or individual treatment then you may want to look into their intensive outpatient program (IOP). This program involves attending treatment three to five days per week. You’ll participate in three hours of specialized and focused group activities each day. They also have a flexible evening program to create a work-life balance.

They use evidence based practice that consists of dialectical behavior therapy. This form of therapy can help you with distress tolerance, emotion regulation and interpersonal issues.

Latest Reviews

Angela Butler
3 months ago on Google
5
BH care is home.i meeting new wonderful people from IOP,Options clubs .and the staffs are great .
david middleton
6 months ago on Google
5
They have A brand new facility. I m in other countries and they are working for me. You can get help anywhere. I looked to the sky and they sent me to BH care.
Response from the owner1 month ago
Hi David, thank you so much for your review. We re so glad we can help you reach your goals . Be well!
K B
6 months ago on Google
5
I love bh care and I love my therapist and my case worker and everyone at bh care is awesome and I won't never leave this place I have friends here and it is the best place for me and we. have a brand new building and. It's very nice and everyone at 14sycamore way will be moving to the new building on November 15 and it's not for the public it's only for the people who is apart of options and 14 sycamore way it's an amazing place and Amanda and Kristen are awesome and we here at options love them and we have lots of fun with them.and the people at. The bh clinic is awesome and they also care about people. And try to help them. With there problems. And there amazing
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.8 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Connecticut provides the professional support that is often necessary to break free from drug dependency. With proper treatment, individuals can make changes that restore balance and health to their lives and achieve long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Roberta J. Cook

President & CEO

Christine Anderson

Chief Program Officer

Lorraine Branecky

Chief Financial Officer

Sandy Gomez, MD

Chief Medical Officer

Emily Granelli

Chief Business Development Officer

Hester Palewitz

Chief Quality & Compliance Officer

Christopher Wallace

Chief Information Officer

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (203) 800-7177
Building icon

28 Branford Road
North Branford, CT 06471

Fact checked and written by:
Jenise Alvarez
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Branford

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Reviews of New BHcare Shoreline

2.8/5 (28 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.8 (28 reviews)
Anne Marie Dougherty
3 weeks ago
5

I feel compelled to write a review in defense of this place because I was scrolling through the reviews and I don't understand why BHcare got any negative reviews. The negative reviews that I've read are ridiculous, nonsensical, and seem to be coming from people who have problems on THEIR end, not BHcare's end. Their IOP program is great. The counselors know what they are doing. They're very knowledgeable, capable, compassionate, and helpful. The psychiatrist is fantastic. He's very thorough and he calls in your meds right away. I had an issue with my meds last month. The pharmacy told me I needed prior approval for a med that I've been taking for months and I've never needed prior approval. I called BHcare to figure out what was going on. They called the pharmacy right away and resolved the issue so I could get my meds that same day. The evening relapse prevention program is great. The nursing department is lovely. They really care and attend to all your needs. My therapist and I meet virtually which is awesome because I don't have a car. If you've got a problem with this place, the problem is YOU and you're taking it out on BHcare. Anyone in my group that's had any sort of issue with the facility usually stems from something going on with their own insurance or a lack of communication on the clients end Not BHcare's end. Don't listen to the negative reviews. Some of these people lack the mental capacity to communicate properly. They deflect the blame and blame BHcare for their own problems. Typical addict behavior. Take accountability for your own issues. This place is fine. Nothing is wrong with it. You'll get great care here, don't worry about it.

Response from the ownerInvalid relative date format:
Anne Marie, thank you for your kind words. We work hard to ensure everyone we serve has access to the treatment and resources they need to meet their goals. We're happy we can help you on your road to recovery, we'll be with you every step of the way!
Angela Butler
3 months ago
5

BH care is home.i meeting new wonderful people from IOP,Options clubs .and the staffs are great 🙂.

David Mayer
5 months ago
5

david middleton
6 months ago
5

They have A brand new facility. I’m in other countries and they are working for me. You can get help anywhere. I looked to the sky and they sent me to BH care.🥰🐿️❤️😜🙏🏾💧👊🏾🥹

Response from the ownerInvalid relative date format:
Hi David, thank you so much for your review. We’re so glad we can help you reach your goals 💜. Be well!
K B
6 months ago
5

I love bh care and I love my therapist and my case worker and everyone at bh care is awesome and I won't never leave this place I have friends here and it is the best place for me and we. have a brand new building and. It's very nice and everyone at 14sycamore way will be moving to the new building on November 15 and it's not for the public it's only for the people who is apart of options and 14 sycamore way it's an amazing place and Amanda and Kristen are awesome and we here at options love them and we have lots of fun with them.and the people at. The bh clinic is awesome and they also care about people. And try to help them. With there problems. And there amazing

Erica Sellers
6 months ago
1

They sent me to a psychiatrist that, while affiliated with them, did not take my insurance, causing a $170 bill. They then did not help me adjust it, and even after I paid the full amount, a got another bill.

Michael Jagielski Wilk
8 months ago
1

disorganized and unprofessional and perhaps even outright cruel. routinely do not bother to return patients' phone calls. I left messages and voicemails for different therapists, kept calling for a week every day - they did not even bother to acknowledge that they got my phone calls. had to call their crisis line as a result.... Obviously I asked for a discharge... Now they are refusing to discharge me....

Response from the ownerInvalid relative date format:
Hi Michael, we're sorry to hear that your experience didn't meet your expectations. We understand how important it is to deliver excellent services and support for our clients, and we apologize for any inconvenience or frustration you may have experienced. We do our best to return phone calls within 24 hours during our normal business hours. <br>We'd like to have the opportunity to make things right if possible and address your concerns personally. Please reach out to our Client Rights Officer (203) 892-6369 so that we can further understand the issues you encountered and work towards a resolution.<br>Thank you once again for bringing these matters to our attention. We hope to have the chance to make it up to you and provide you with an exceptional experience in the future.
Jack Smith
9 months ago
1

The reviews speak for themselves. NEVER go here. I went for over a year and it was clearly a trap. No actual help with my situation, just “oh we’ll throw you in a group.” They tried to convince me I was chronically mentally ill and would need their services long term. I got news for you, I left a little under two months ago and this is the best I’ve done in nearly two years. They suggested I stay on INJECTIONS when my issues weren’t nearly that severe. This is the kind of place that exists solely to pull funding from the state and the patients that have to go here genuinely need actual help and don’t know any better. The therapists are inexperienced and honestly a little clueless. I didn’t realize how bad this place was until AFTER I left and saw the bigger picture. Then when I left they blew up my phone acting like I never left. Not a pleasant experience dealing with these people. And no, I don’t want to talk to your Client Rights Officer, or anyone from your facility ever again. I had to plan my escape, literally. Whatever you do, just don’t go here. It made me worse and I’m glad I was smart enough to leave. I wanted to give it a chance, and I did. Unfortunately this wasn’t it.

Response from the ownerInvalid relative date format:
Hi SD, we're sorry to hear you're still so upset by your experience with us. We're glad you've found the help you were seeking and wish you good health and happiness. If ever you decide you'd like to try to rectify or correct the issues you encountered during your time with us, please call (203) 892-6369, or email grievance@bhcare.org.
Kristin Thomas
1 year ago
3

This location was great - group and individual sessions (Mia and Jenna), and Jeffrey was a phenomenal prescriber. They all listened and HEARD what you were saying. My one complaint - and a big one at that - was about Dana Smart. She was my child's prescriber for 2 years, and in that time on several occasions Dana did not order refills in a timely manner, did not return calls to patient or pharmacy, and did not show up for multiple zoom sessions with her patient (without prior notice) and the office did not know why. I highly recommend BHCare but steer clear of Dana Smart.

Jacob Kozelek
1 year ago
1

IX skeleton
1 year ago
1

Response from the ownerInvalid relative date format:
Hi IX, thank you for taking the time to share your feedback about your experience with us. We appreciate all feedback, whether positive or negative, as it helps us improve our services.<br><br>We're truly sorry to hear that your experience didn't meet your expectations. We understand how important it is to deliver excellent customer service and we apologize for any inconvenience or frustration you may have experienced.<br><br>We would love the opportunity to make things right and address your concerns. Please reach out to our Client Rights Officer: (203) 892-6369 or grievance@bhcare.org.<br><br>At BHcare, we value our clients and strive to provide the best possible experience. Your feedback is invaluable to us as we continuously strive to improve and deliver the quality service our customers deserve.<br><br>Thank you once again for bringing these matters to our attention. We hope to have the chance to make it up to you and provide you with an exceptional experience in the future.
Theresa Dadio (Squatchy)
2 years ago
3

We used to love this place, but as of recently, the feeling is dwindling..We were told we would be getting a phone call on Wednesday..as of yet no phone call..what if we were in Crisis..oh wait..they probably won't come out to us..We live in Clinton..There are so many issues that we have with this place now...completely disappointing and aggravating...

Response from the ownerInvalid relative date format:
Hi, we're sorry you haven't received a call back. We'll make sure someone gets back to you promptly. And you're correct, we are not the crisis provider for Clinton, but if you're ever in crisis and aren't comfortable calling the National Lifeline (9-8-8), please call our main number (203- 800-7177) press 6, and you'll be connected to a crisis clinician.
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