Don't get involved with them, directors are rude and have no social skills. I was treated without any respect. One time the lab called me twice to say they didn't run the tests correctly and needed me to come back for another draw, hell no
About Broadlawns Medical Center
Broadlawns Medical Center – New Connections offers treatment focused on stopping the abuse or dependence of alcohol and other substances. They offer general outpatient treatment (OP) with a focus on adults with co-occurring mental illness and medication-assisted treatment.
MAT consists of a treatment modality that combines medication with counseling and behavioral therapies to provide whole-patient treatment. It is an effective treatment approach for alcohol and opioid dependence. FDA-approved medications such as methadone, buprenorphine and naltrexone. MAT can help ease psychological cravings, prevent relapse and overdose, as well as increase employment and survival rates.
OP at New Connections Focuses on integrated substance abuse and mental health treatment for both body and mind. they’re nationally recognized curriculum helps individuals learn skills to overcome their dependence on substances, gain confidence, and learn strengths. Treatment may include individual and group counseling, education, relapse prevention training, and referral resources. if necessary, clients may be referred to residential or intensive drug rehab programs.
For those with dual diagnosis, New Connections helps them develop the skills to handle difficult emotions, communicate in relationships, navigate changes and transitions, develop values and responsible thinking.
New Connections accepts many insurance providers such as Amerigroup, United Healthcare, Ambetter, BlueCross/BlueShield, Cigna, Humana and Beacon. Contact your insurance provider to verify coverage as out of network benefits may vary.
Facility Overview
200 Number of Available Beds
Latest Reviews
Completely exploited me while I was under psychosis in the ward. Tried throwing hidden signals on tvs, made me feel very unsafe. Almost like they were purposely making my paranoia tick. They re were hidden signals in other areas too, the nurses watch you like freaks and try to get you to react. Heavily don t recommend to patients with severe schizophrenia/psychosis, feels like broad lawns doll house. Have no clue if these triggers were for research or a better understanding. They were the ones who initially diagnosed me. My nurse deena, or dina was pure evil (don t know if she s still with broadlawns). Very snarly, passive aggressive and overall not fit to be a nurse. Was disrespected about every time she gave me meds.I ve been dealing with psychosis off and on for the last three years, been sent to half a dozen rehabs and never was treated a 10th as badly. Makes my blood boil
I went to the Urgant Care around 6:30 pm. I was having alot of back pain...nothing new but this time my arms and legs were going numb while I was at work on my feet, so I felt concerned. Upon arrival the rude receptionist said "We don't give out pain medication here". Fair enough I wasn't medication seeking i was concerned. I got back to the room and yet another rude person... the doctor came in. She asked if I wanted a shot of Toridol. I said no and she said what do you need a doctors note? No lady I just worked all day I just want to make sure nothing is seriously wrong. She then asked me why I was there....umm well I think i told you that. She suggested an X-ray and even said the X-Ray probably wouldn't show anything. Ok so what the point? I agreed to the X-ray even though I just had one a month ago and knew how back my back looks in general. So we get the X-Ray done by now it's nearly 8pm. Apparently they close at 8 pm. So then I was basically kicked out and told if she saw anything on the X-Ray she would call me in the morning. I feel like my time was wasted and in the end didn't even get any answers.
I do not recommend this hospital to anyone. My former PCP prescribed me a medication that caused me to develop IIH, a brain disease. I visited the ER several years ago to receive treatment for abnormal uterine bleeding caused by Depo Provera. The ER doctor responded by injecting me with a double dose of the drug which caused catastrophic uterine bleeding that required another ER visit, several blood transfusions, a hospital stay, D&C, double dose of estrogen BCP, and ultimately the removal of my uterus. I did not receive proper post operative pain management for my hysterectomy surgery. These are just a few examples I can give, there are more. Recently some individuals have begun lying about their identity and scheduling availability, which at the very least is a violation of my patient rights, is unethical and probably illegal. If I was a weaker person I would be dead right now, some of these providers have displayed a level of incompetence that is unacceptable. Beware.
Response from the owner1 month ago
We are sorry to hear about your experience. We are committed to providing the best patient care. Please contact the patient advocate at 515-282-2323 so that we may speak with you and address any concerns. 
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Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.
12-Step 12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Partial Hospitalization Program A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-Hour Clinical Care In the addiction treatment process, detox is typically the initial stage of recovery, and it involves 24-hour clinical care in Iowa. During this process, you receive constant medical supervision as harmful substances are purged from your body. Medical staff may prescribe medications to treat withdrawal symptoms and allow you to safely and comfortably break free from physical dependence on the substance.
Medically Assisted Detox If you've become physically dependent on drugs or alcohol, quitting suddenly can cause very dangerous side effects. During a medically assisted detox, licensed medical professionals will monitor your vitals around the clock and provide medications if necessary to ensure you're as safe and comfortable as possible throughout this process.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
In addition to 12 Step support, medication assisted treatment, and substance abuse therapy, rehab treatment in Iowa may include experiential therapy. This may come in the form of experiences like equine therapy, community service, drama therapy, art therapy, or other expressive activities.
Amenities
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Private Transportation
Staff & Accreditations
Staff
Proctor Lureman
Prsident & CEO
Tammy Chance, DO
CMO
Jim L. Lynch, MHA
CFO & VP of Finance
Maria Morgan, JD
CAO & VP of Administration
Beth Besecker, MD, MBA, SSGB
CQO & VP of Quality and Patient Safety
LaVencion Starks, RN, MSN, ACHE
COO & VP Of Operations
Lance Schmitt, RN, BSN, MBA
Chief Nursing Officer & VP Of Nursing
Heather Adams, JD
General Counsel
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Iowa
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(515) 282-2200 
1801 Hickman Road
Des Moines, IA 50314
Get Help Now - 515-349-1544
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Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS
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