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Carle Urbana on Windsor

1818 East Windsor Road Urbana, IL 61802
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Top 10 Rehab In Urbana
Carle - East Windsor Road IL 61802

About Carle Urbana on Windsor

Carle–East Windsor Road is an outpatient mental health and addiction recovery facility for adults in Urbana, Illinois. They specialize in medically supervised ambulatory detox, intensive outpatient programs (IOP), general outpatient programs (OP), and aftercare programming.

The center offers dedicated behavioral health care programs for young adults, seniors, pregnant and postpartum women, persons with HIV/AIDS, and persons with co-occurring addiction and mental illness. Treatment is available through the following multi-tiered levels of care:

Intensive Outpatient Program (IOP)
The intensive outpatient program (IOP) is designed for clients requiring higher-level supervision and support. Clients receive medical and mental health assessments and personalized care planning. Those undergoing ambulatory detox may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications. Clients also engage in intensive, CBT-based individual, group, and family counseling. The program promotes clients’ sustained sobriety through robust, recovery-focused life-skills training that addresses topics such as coping, self-care, emotional regulation, and relapse prevention. An array of evidence-based complementary therapies, including hypnotherapy, meditation, and animal therapy, is available.

General Outpatient and Aftercare Services
Their general outpatient program (OP) and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, 12-Step program facilitation, and referrals for medical, mental health, and social service programs.

Payment Options
Carle–East Windor Road accepts private insurance, Medicaid, Medicare, sliding-scale payment schedules, financing, and self-pay.

Latest Reviews

Max Allen
3 months ago on Google
1
An assistant of my primary care doctor scheduled an appointment. My insurance had switched, so I uploaded my new insurance the day before the appointment, as requested. When I arrived, they made no mention of not accepting my insurance, just charged me a co-pay. The primary care doctor didn't know why we were meeting. Neither did I.Because they didn't accept my insurance, I was charged over $500 for a 10 minute visit with a confused doctor. This included a $250 charge to use the building. Upon receiving the bill, I explained the situation to the billing department. They were unwilling to change the bill, and said it was my fault for not knowing they didn't accept my insurance.I do not recommend this location or Carle in general.
Response from the owner1 month ago
Hello, Max. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.
Kiki Palmer
3 months ago on Google
1
Never answer the phone , don t really care for their people
Response from the owner1 month ago
Hello, Kiki. If you re open to discussing your experience further, please call us at (217) 326-8560. We d greatly appreciate the opportunity to learn from your experience. Thank you.
Colleen Chiu-Shee
3 months ago on Google
1
I wish Carle had invested more in phlebotomy. Carle's labs often have inexperienced phlebotomists who struggle to draw blood even when they find the veins. They cause a lot of pain and leave large bruises for many days. There were at least two times in my case, after trying for 4 times, the inexperienced phlebotomist asked a more experienced one for help, who got blood drawn within 5 seconds. I have seen other patients experiencing similar situations at Carle, and I had no issue with labs at Christie Clinic. A big hospital like Carle needs to do better.
Response from the owner2 months ago
Hello, Colleen. If you re open to discussing your experience further, please call us at (217) 326-8560. We d greatly appreciate the opportunity to learn from your experience. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Accepted Insurance

Carle Urbana on Windsor works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). The Intensive Outpatient Program (IOP) includes psychosocial assessments, treatment planning, addiction education, individual counseling and group therapy. The Intensive Outpatient Program meets four nights per week for five weeks.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Hypnotherapy (aka guided hypnosis) can be used as a therapeutic modality to treat substance use, especially in terms of quitting smoking cigarettes (nicotine). Clinical hypnotherapists help clients turn their attention inward, accessing unconscious or subconscious material, and then make suggestions that are healthier for the individual. The process can help clients make deep, positive, and lasting changes, including ceasing addictive habits.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff

James Leonard, MD

President, CEO

Matthew Kolb, JD, MHA

Executive VP, COO

Dennis Hesch

Executive VP, Chief Finance & Strategy Officer

Napoleon Knight, MD, MBA

Executive VP, Chief Medical Officer

Lauren Schmid, MBA

Executive VP, Chief Human Resources Officer

Contact Information

Phone icon (217) 255-9500
Building icon

1818 East Windsor Road
Urbana, IL 61802

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Urbana

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Reviews of Carle Urbana on Windsor

3.4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (100 reviews)
Nemo X
1 week ago
1

Unprofessional staff. They charged me a co-pay, then later sent me a bill because they wouldn't accept my insurance. $400 to be in the building, in addition to the outrageous doctor fees.

Ella
1 month ago
1

Staff were friendly and kind. however, I was told there would be a 30-45 minute wait, and sat on an exam table for over 2.5 hours before being seen, apparently because patients who created appointments online and checked in after me were prioritized. would not have stayed if I had known the wait time would be this long. will be looking elsewhere next time I need this type of care.

Response from the ownerInvalid relative date format:
Hi Ella. Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.
Max Allen
3 months ago
1

An assistant of my primary care doctor scheduled an appointment. My insurance had switched, so I uploaded my new insurance the day before the appointment, as requested. When I arrived, they made no mention of not accepting my insurance, just charged me a co-pay. The primary care doctor didn't know why we were meeting. Neither did I. Because they didn't accept my insurance, I was charged over $500 for a 10 minute visit with a confused doctor. This included a $250 charge to use the building. Upon receiving the bill, I explained the situation to the billing department. They were unwilling to change the bill, and said it was my fault for not knowing they didn't accept my insurance. I do not recommend this location or Carle in general.

Response from the ownerInvalid relative date format:
Hello, Max. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.
Kiki Palmer
3 months ago
1

Never answer the phone , don’t really care for their people

Response from the ownerInvalid relative date format:
Hello, Kiki. If you’re open to discussing your experience further, please call us at (217) 326-8560. We’d greatly appreciate the opportunity to learn from your experience. Thank you.
Colleen Chiu-Shee
3 months ago
1

I wish Carle had invested more in phlebotomy. Carle's labs often have inexperienced phlebotomists who struggle to draw blood even when they find the veins. They cause a lot of pain and leave large bruises for many days. There were at least two times in my case, after trying for 4 times, the inexperienced phlebotomist asked a more experienced one for help, who got blood drawn within 5 seconds. I have seen other patients experiencing similar situations at Carle, and I had no issue with labs at Christie Clinic. A big hospital like Carle needs to do better.

Response from the ownerInvalid relative date format:
Hello, Colleen. If you’re open to discussing your experience further, please call us at (217) 326-8560. We’d greatly appreciate the opportunity to learn from your experience. Thank you.
Dr. C
4 months ago
5

I didn't catch her name - but on 1/31 at 3:18 pm, an absolute angel of an employee spent 15 minutes of her time talking on the phone with me about my health concern and shared her similar story with me. She was the kindest, most compassionate employee I have ever encountered during my entire scary health experience. She even offered advice on what she did in her case, and I am so appreciative of the time and effort she spent talking to me. I just wanted to share my experience in hopes that it encourages other people to seek out care for their own scary health experiences. In particular, it is clear that Carle on Windsor has some amazing employees who really do care.

Response from the ownerInvalid relative date format:
Hi Dr. C. Thank you very much for such a great review! At Carle Health, we work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!
N Prager
4 months ago
5

I've been here many times and always had a good experience. The medical staff are nice and always listen to my concerns. I'm sorry to see a lot of people have not had good experiences but I've always felt taken care of.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share feedback about your positive experience at Carle Health! We look forward to seeing you again. Take care!
Ashley Thompson
5 months ago
1

If I could give this establishment zero stars, I would! This place is really a joke. I went in after an unsuccessful visit with a primary care physician and called to ask if they can do ultrasound and x-ray. The representative said they do. Went in for an appointment and they did absolutely nothing but a urinalysis. The staff were nice but this place should be shut down. I was told to follow up with my primary care. I left in pain and an unanswered diagnosis. Never again will EVER return or recommend this place. I truly question the competence of the staff. 0/100

Response from the ownerInvalid relative date format:
Hi Ashley. Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.
K Bergeron
6 months ago
3

Appointments are meaningless. They decide who is more urgent. The child who has the same symptoms, but no appointment, is going before an senior with an appointment. Actually, every child there is going first. As if one of us might die waiting, and I'm the least likely.

Rachel Deetz
6 months ago
2

The staff were personable but that’s it. The Dr seemed compassionate and said she’d call the next day, worst case 2 days with the results and 3 days later no call. I finally call them and they said they would call back and lo and behold the place is closed for the day and STILL no call back! The only reason I gave them 2 stars is because they were nice and pretended to care👎🏼👎🏼

Response from the ownerInvalid relative date format:
Hi Rachel. Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.
ami dessen
7 months ago
5

I love Carle !!!! Clinics and Hospital!!!

Response from the ownerInvalid relative date format:
Ami, thank you for taking the time to share feedback about your positive experience at Carle Health! We look forward to seeing you again. Take care!
Stitch
9 months ago
1

Update - after they told me to get lost went to ER and turns our I did to have an infection a really bad one and was sick and I had a blood clot. This place is a joke and just refuse to help and just don't care about how people feel nor want to help . This place is a joke , laugh at your face when your sick and don't take you seriously. They act like they know it all when they don't. Unprofessional, uncaring , and hate people !! Rude and disrespectful and disgusting behavior.

Response from the ownerInvalid relative date format:
Your review is very concerning to us. We would appreciate if you would contact our Patient Relations team by calling (217) 326-8560 to speak with us about your recent experience.
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