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Carle Urbana on Windsor

1818 East Windsor Road
Urbana, IL 61802
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Carle - East Windsor Road IL 61802

About Carle Urbana on Windsor

The center offers dedicated behavioral health care programs for young adults, seniors, pregnant and postpartum women, persons with HIV/AIDS, and persons with co-occurring addiction and mental illness. Treatment is available through the following multi-tiered levels of care:

Intensive Outpatient Program (IOP)
The intensive outpatient program (IOP) is designed for clients requiring higher-level supervision and support. Clients receive medical and mental health assessments and personalized care planning. Those undergoing ambulatory detox may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications. Clients also engage in intensive, CBT-based individual, group, and family counseling. The program promotes clients’ sustained sobriety through robust, recovery-focused life-skills training that addresses topics such as coping, self-care, emotional regulation, and relapse prevention. An array of evidence-based complementary therapies, including hypnotherapy, meditation, and animal therapy, is available.

General Outpatient and Aftercare Services
Their general outpatient program (OP) and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, 12-Step program facilitation, and referrals for medical, mental health, and social service programs.

Payment Options
Carle–East Windor Road accepts private insurance, Medicaid, Medicare, sliding-scale payment schedules, financing, and self-pay.

Similar Rehab Centers

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Latest Reviews

tony
3 months ago on Google
3
If you have been off work for an injury and you’re having trouble paying your bill at Carle forget contacting financial support at Carle they ask for your previous year earnings not the time you were off work with your injury and probably will not help with your bills. They do have great doctors but you have to pay for them.
Response from the owner2 weeks ago
Hi Tony, thank you for sharing this feedback! If you’d like to share more information about your experience, please give us a call at (217) 326-8560.
Crystal Jones
3 months ago on Google
1
Inconvenient CARE.....at carle in Urbana....is a big joke, i seen 2 different physicians and they both was women, and was very dismal toward my care. SEPTEMBER 5. 2025...@7PM THEN I WENT BACK @8PM... still gave me misinformation about my prescriptions.
Response from the owner2 weeks ago
Hello, Crystal. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.
Michelle Eskew
3 months ago on Google
3
Therapy is going in a better direction. Im still improving . Can't wait for the implemented yoga . Anyway Therapy forever!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Carle Urbana on Windsor works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). The Intensive Outpatient Program (IOP) includes psychosocial assessments, treatment planning, addiction education, individual counseling and group therapy. The Intensive Outpatient Program meets four nights per week for five weeks.

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Hypnotherapy (aka guided hypnosis) can be used as a therapeutic modality to treat substance use, especially in terms of quitting smoking cigarettes (nicotine). Clinical hypnotherapists help clients turn their attention inward, accessing unconscious or subconscious material, and then make suggestions that are healthier for the individual. The process can help clients make deep, positive, and lasting changes, including ceasing addictive habits.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff

James Leonard, MD

President, CEO

Matthew Kolb, JD, MHA

Executive VP, COO

Dennis Hesch

Executive VP, Chief Finance & Strategy Officer

Napoleon Knight, MD, MBA

Executive VP, Chief Medical Officer

Lauren Schmid, MBA

Executive VP, Chief Human Resources Officer

Contact Information

Building icon

1818 East Windsor Road
Urbana, IL 61802

Reviews of Carle Urbana on Windsor

3.33/5 (111 reviews)
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Reviews

Overall Experience
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Reviewer

Google Reviews

3.3333333333333 (111 reviews)
tony
3 months ago
3

If you have been off work for an injury and you’re having trouble paying your bill at Carle forget contacting financial support at Carle they ask for your previous year earnings not the time you were off work with your injury and probably will not help with your bills. They do have great doctors but you have to pay for them.

Response from the owner
Hi Tony, thank you for sharing this feedback! If you’d like to share more information about your experience, please give us a call at (217) 326-8560.
Crystal Jones
3 months ago
1

Inconvenient CARE.....at carle in Urbana....is a big joke, i seen 2 different physicians and they both was women, and was very dismal toward my care. SEPTEMBER 5. 2025...@7PM THEN I WENT BACK @8PM... still gave me misinformation about my prescriptions.

Response from the owner
Hello, Crystal. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.
Michelle Eskew
3 months ago
3

Therapy is going in a better direction. Im still improving . Can't wait for the implemented yoga . Anyway Therapy forever!

Jeremiah Johnson
4 months ago
1

Will mot be coming here again went in to walk in because I was in pain nothing they gave me helps I can’t move my arm without being in pain this is the second time they shrugged me off I’m in real pain they need to work on actually helping their people rather than just getting them in and out will take my chances with pain. Waste of my insurance

Response from the owner
Hello, Jeremiah. We take patient experience very seriously. Thank you for sharing with us. Please give us a call at (217) 326-8560 to address this with our team.
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