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Columbus Springs Dublin

7625 Hospital Drive Dublin, OH 43016
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Top 10 Rehab In Dublin
Columbus Springs Dublin - Hospital Drive OH 43016

About Columbus Springs Dublin

Columbus Springs Dublin – Hospital Drive is a behavioral health hospital in Dublin, Ohio, that offers mental health and addiction treatment services for adults and adolescents. Substance abuse programs include detox and inpatient rehab for adults and specialized partial hospitalization and intensive outpatient programs for teens ages 12 to18. Columbus Springs works with most insurances.

They also provide emergency mental health services for adults over the age of 18 who are experiencing a mental health or addiction crisis. An inpatient mental health program is available for adults who are seeking treatment for depression, anxiety, PTSD, psychosis, bipolar disorder, suicidal ideation, and personality disorders.

Inpatient addiction treatment at Columbus Springs is usually 30 days and involves a behavioral health assessment. Individualized treatment plans may recommend engaging in evidence-based therapies such as motivational interviewing, individual and group counseling, psychoeducation, and relapse prevention planning.

Sometimes people with substance use disorder may need detox to rid the body of its dependence on alcohol or drugs. The detox services at Columbus Springs Dublin – Hospital Drive allows clients to comfortably and safely remove the substances from their bodies. Patients are medically monitored and may receive medication to support the process.

The child and adolescent program offers treatment for substance use, bipolar disorder, depression, anxiety, and suicidal thinking. Youth engage in individual, group, and family therapy and activity based therapy such as yoga, music, and art. They learn skills to grow, heal, and achieve long-term recovery.

Facility Overview

Calendar icon 31 - 60
Avg Length of Stay in Days
Dollar icon $1300
Avg Cost per Day

Latest Reviews

Josh Hall
2 months ago on Google
1
STAY AWAY. DO NOT GO HERE. THIS PLACE IS A JOKE! I went in for an assessment. There was barely a soul in the place, waited for probably an hour and a half to be seen . I wasn t even properly assessed. They placed me in a room by myself and handed me an iPhone to talk to someone who assessed me lol From there she recommended the PHP program, I told her before I would commit I would need to talk to the financial department about out of pocket cost. She told me I would hear from someone following day. Of course didn t hear from anyone, then called in and asked for a call back. No call back, AND THEN I GET A TEXT SAYING HEY, WE LL SEE YA TOMORROW FOR DAY 1!! WOWOWWOW. I ll let you come to your own conclusion!
Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 614-917-8414 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Zachary Johnson
2 months ago on Google
1
Transported a client of theirs. Told me nothing about their erratic and hostile behavior. The place I took her didn't even want her due to past incidents resulting in arrested. Typical case management just passing their problems to the next. You guys were a great facility when you first opened. 2.5 stars says it all, so sad.
K Wind
2 months ago on Google
2
I see staff that sit on their cell phones for hours durring a shift and no one says a thing. I see dirty tables at times left uncleaned, trash not picked up. And worst yet staff sleeping not doing safety rounds and this is on camera folks it's verifiable. But staff either don't care or are afraid to notify corporate of such. The amount of snacks allowed is a joke and some patients are getting mad at the nursing staff and nursing staff has their hands tied by dietary, nurses need a doctors order to give out milk yet kitchen staff can pass it out with no medical knowledge and no doctors order. Then you have a nurse that cleans the unit he sweeps, cleans tables picks up trash, and helps make beds in a pinch. He used to get patients milk, and almost any snack they wanted that the facility had he got it. He even brought in his coffee and made it because the kitchen staff failed to order coffee. He made a lot of patients happy that day! He makes coffee most mornings for us even though he says there is no coffee filters supplied man he comes through. And then I see staff come in late wearing street clothes on a weekend or have a staff member walk by me talking and im thinking they are talking to me, so I try to respond only to find out they have an ear bud in and are talkimg on their cell phone! This is a bad show and there has been reported a staff member walked out of her job 2 times literally leaving her patients and job only to be let back and call off. Policy is not being enforced across the board by managers, and some staff are getting really upset and have said they have interviews elsewhere. This is a toxic environment and unless corporate steps in and puts the boot up a lot of butt's the few good staff this place has are going to either be fired because they are fed up or they will quit. This isn't to say the facility is bad or all the staff are bad, but to say there is a lit of crooked things being done and let be done that need fixed by corporate as the managent isn't watching cameras and staff either isn't reporting it or nothing is done by managent. I forgot to mention multiple other issues. But here's the thing i am an employee there at least thru the end of this week, and that's apt to be it. With that said sending this information to administration isn't going to be of much help because they are part of the problem. When I brought up a lot of this I got push back by the DON to turn these employees in to which I have to some degree. But I do not want to be the staff member running around telling on everyone as no one wants to work with that staff. An also it should fall on management to come in early or review the cameras aka put effort into correcting the ship. It can't happening. So sending that to administration there might get them to either move minimally or just come after me harder in my likely last couple of days. I did file an ethics issue complaint thru the company line, but there was a big issue I forgot and might have to notify them of. But thank you for your reply and I hope you or someone that can light a fire under their butt's and help the patients and staff for the future. The problem is ma'am I don't believe a thing has changed as I worked there i saw first hand the staff siting on their phones nurses included. I saw the staff that were late so many times if policy was actually enforced staff would have been fired but they weren't. I ran circles around much of the young unmotivated staff that worked there. I dealt with telling the newer DON about the issues and I dealt with staff lying on me, staff that was dead beat. It's ingrained in the management and much of the staff there. Yes there is a few good staff there that do a good job, but they are far and few between. And nursing having to have a doctors order to give patients milk, that's nuts. In my short 15 years of nursing that is a first, and not a good first. There is a lot of bad to clean up there at this facility.
Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients who have just completed detox or who are at an increased risk of relapse, such as those experiencing a life crisis, typically enroll in an inpatient rehab. There, they receive housing, meals, and intensive clinical supervision. Inpatient treatment typically involves extensive individual, group, and family therapy. Clients may also participate in life skills training to support their long-term sobriety. Integrative rehab centers offer a variety of evidence-based holistic therapies, such as meditation or equine therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention services help family members prepare for a drug intervention in Ohio. During an intervention, family members typically read letters they have prepared that explain how the individual's substance abuse has affected their lives and relationships. Each family member also explains what they will do if the individual does not agree to get treatment. An intervention specialist offers support to guide this discussion and makes appropriate treatment recommendations.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

The main goals of dialectical behavior therapy are to teach you how to regulate your emotions, develop positive ways to cope with stress, improve your relationships, and live in the moment. This therapy lasts about six months and involves weekly individual and group sessions.

equine-therapy iconEquine Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Therapists who apply motivational interviewing in Ohio don't try to confront clients or force advice onto them. Instead, they listen and come alongside clients to help them explore why and how they might decide to make changes for themselves.

With trauma therapy, you can reclaim your life after witnessing or experiencing a traumatic event. Therapists help you process the memories, which promotes emotional healing and enables you to build resilience to navigate future challenges and triggers.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy supports recovery from drug and alcohol addiction by providing you with enjoyable activities that improve your physical and mental health. When you engage in sports, creative arts, and nature excursions, it helps reduce your cravings and stress levels while building a supportive community of peers who can help promote your long term sobriety.

Amenities

  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

LegitScript has reviewed Columbus Springs Dublin as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in January 2017

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 528031

Contact Information

Phone icon (614) 717-1800
Building icon

7625 Hospital Drive
Dublin, OH 43016

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Terri Beth Miller, PhD

Rehab in Cities Near Dublin

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Reviews of Columbus Springs Dublin

2.51/5 (102 reviews)
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Reviews

5

My son recently had a short visit with dublin springs and I cannot be more appreciative of the care he received and the communication I got.. they talked to be numerous times and kept me up to date. He is doing significantly better than he was before he asked for help. My fa ... Read More

Reviewed on 1/15/2023
1

DON’T GO TO DUBLIN SPRINGS/SPRINGSTONE TO HEAL MENTALLY & PHYSICALLY. THEY CHARGE YOU $1900 A DAY WHETHER YOU GET THERE AT 10:00pm, OR 8:00am, THE 10 MINUTE 6:30 am (cause obviously you are most capable of understanding and answering questions at this time) PSYCHIATRIC RE ... Read More

Reviewed on 2/22/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (100 reviews)
Jen S
2 weeks ago
1

I have to say that this organization is ONLY wanting or trying to give assistance to those with a raging drug addiction. Someone I love was in a crisis and was contemplating suicide. I knew that I had gotten wonderful help at Dublin Springs so I took them there, I had been here myself and received amazing treatment and dealt with my issues. I was also a duel diagnosis so that must be why i got the treatment I did. I was hoping my loved one would get help for his painful situation. After explaining his life story and telling them how he felt and how taking his life was a reality, they had him fill out all the paperwork, and do everything they had to do for him to be admitted. When they found out he was not addicted to hard drugs, all of a sudden everything changed. They no longer had any 'room' for my loved one, they could no longer help him in ANY way except to give directions to the exit door! I am ashamed that I spoke highly of them, told my loved one that they would be safe, they would not have to feel so much pain there, they could get the help they needed, and I pushed them to go even though they told me that this would happen. He was so devastated, broken, alone, and mentally exhausted and just wanted it to stop and this business, this store, this place that should be in trouble for false advertisement extended a 'hand' to help him and as soon as he reached for it they slapped him across the face {NOT literally} How can they offer services that they in no way provide?! I am ashamed. As Dublin Springs should be . THAT is what STIFFLERsays.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 614-917-8414 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Richie Tozier
2 weeks ago
1

This place is the worst place you could ever manage to go to. Some of the PCAs are nice, but most of them are passive aggressive and seem to have a grudge against any patient that dares to speak to them. There is severe medical neglect, I encountered several friends and when they were injured or having a medical flare up due to chronic illness, the staff did nothing. Staff tend to verbally and emotionally abuse their patients to the point of patients becoming violent and lashing out. Obviously there are some cases where patients are just like that, but it certainly isn’t most of them. The staff are too quick to sedation when restraining would be a vastly better option. This place also is not transgender friendly. It may seem like they are because they let transgender folks room with their preferred gender, but I was deadnamed 5 times here by staff members and it was rare for me to be gendered correctly. When I left, I was in such a severe dissociative, traumatized, and unfocused state that I couldn’t do anything at school. I was thoroughly upset but I couldn’t cry, couldn’t scream. When I got discharged and was feeling all of these things, I felt like I was trapped in my own body. This place makes you feel trapped, even when you leave. Never go here if you can help it.

Chelsea Kawaii
3 weeks ago
1

this place needs to be reported to the health department Pretty horrible place, worst than other psych wards. The medications I got put on here long term ended up causing a movement disorder called tardive dyskinesia. It has been a struggle to live with this condition witch is easily worse than the problems my mental illness caused. My life has been forever changed for the worst. I do not want to take more medications just to fix the TD I now have and am hoping with proper diet I can heal from it. I also struggle from cognitive issues from the psych drug treatment. My current medical team is pretty upset with the drugs this place put me on. Do not let your relatives go here if you love them. If they are in this psych ward get them legal help to get out because this place may ruin their life forever but genuinely believe they are helping them.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 614-917-8414 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Þ
3 weeks ago
1

SHUT THIS PLACE DOWN IT IS HURTING PEOPLE I was here in around April 2024. I very quickly realized that I did not need to be put in the psychiatric ward for the problems I was dealing with. I very much regret taking the medications they gave me and wish I would of taken the Doctor to court. When I was there I was too afraid to fight for my rights believing I would get punished further. They did much more damage to me and my life than help me. I stayed in the wing at the end of the hallway, if you were to take a left and go all the way to the end. As when I was in there it was overlooked that I was on a benzodiazepine. Despite being in a facility that should of properly taken me off these. They did not even fill my prescription for them. I suffered seizures and some as a result amnesia well. I don't believe I could even remember I was prescribed to benzodiazepines. It should of been documented on my medical record that way they could of tapered me. That way I did not have to suffer. Instead I suffered from clear negligence. I will be reporting this place to the health department and have already talked to some law firms about legal advice. In 2020, new legislation was announced by Ohio State Senator Nickie J. Antonio, requiring Ohio’s jail system to have protocols in place when admitting inmates who are at risk of withdrawal from drugs, alcohol, and/or other prescription benzodiazepines, such as Xanax, Ativan and Valium. It is not a jail system but I would expect that a psychiatric ward is better than a Jail. This one is not. The place was extremely dirty and there was an electrical risk as well. They left it up to the mentally ill patients, some violent to unplug a dripping flavored water fountain so it did not leak. There was visible dirt on the windows in places I don't even know how people climbed to. I could complain about how incompetent the staff is and how dirty it is for multiple days straight. Being there was worse than being in a nightmare.

Sky Hartley
1 month ago
1

Ugh! Tbh where do I begin...? So this place besides the fact that I was bullied, ganged up on , treated fake "nice" for the cameras , I was mentally abused for over two weeks 😭 smh the food honestly is okay if you are trying / wanting to lose weight

Brent Chandler
1 month ago
5

Really appreciated the treatment I received and all the The resources. The day nursing team and PCA’s were wonderful. The kitchen staff was very friendly. I felt like the team that I worked with genuinely cared about me. The only frustrating thing was some of the staff on nights were very unfriendly, especially the PCA. I understand people have bad days at work, but there’s no excuse to treat people like their children, especially when they’re being cooperative. Once you’re there, you don’t have a choice to be there and it would help if those folks who were unfriendly would understand that they can choose not to come into work but, I can’t choose when I leave. That sort of treatment doesn’t help when you’re in there for depression and anxiety. Besides that, I only have good things to say. That being said, I would like to thank everyone who helped take care of me while I was in the Willows pod. Deb, and Alicia you two are wonderful. Y’all helped me believe in humanity again by the way, you all treated me. The PHP program is wonderful and Travis really cares about the people who he’s helping in the group. You can get better. Don’t give up, never give up.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 614-917-8414 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Kathie Gaton
1 month ago
1

I’m only giving a 1 star because you can’t rate them a zero. Our 72 year old family member was there to get MH assistance. We have Healthcare POA and she has a cognitive deficit, lacking capacity. Dublin springs was informed of the cognitive deficit and they continued to allow her to sign her own consents continued to educate her and not the family despite her inability to retain short term memory. All of the following employees were informed of her cognitive deficit: Ryan (associate director), Libby (social worker), Kathy (charge nurse), Elle (medical records) and Dakota (discharge planner). Despite continuing to inform all, all decisions and education was confined to be provided to our family member and not to us. We called the nurses station several times and left several messages attempting to check on her and never received a phone call back. When the social worker had the charge nurse call us (Kathy) she was rude and told me to ask my family member. I know this is a mental health acute care setting but if someone has a cognitive deficit and lacks capacity to remember short term memories how is the person suppose to tell us. Upon discharge we realized The discharge planner made her appointments 2 hours away from Our house despite being informed of where she would be living, The medication was called into a pharmacy 2 hour away instead of the pharmacy near our house where the patient would be staying. We called the social worker, discharge planner and the nurses station all several times attempting to get this corrected and just like the numerous times through out the week, we never received a call back. This morning the associate director called me and is willing to assist us but by this point we got her meds transferred to our home location, we missed her MH appointment that is scheduled today and we have no idea when her long acting injection was given if at all, and never received a thorough list of the medication administration records that includes what meds were started, continued and stopped. The associate director did call me this morning, during the call he informed me they don’t acknowledge Healthcare POA in the mental health setting…. What is going on???? The Healthcare POA references loss of capacity, which they were informed of verbally and from her PCP, and it references mental health. Why do they think they are excluded and that the rules don’t apply to them. Never ever would I allow another friend, family member or anyone to be treated there again.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 614-917-8414 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Rachel Koser
1 month ago
1

Most of nurses and PCAs were kind and caring. The actual treatments were good—when they weren’t cancelled, which they often were. My main complaint is that during my 7-day stay, I felt entirely in the dark about my care. None of the team communicated to me what was going on with my treatment plan, when I would go home, what my options were for PHP or IOP, or why they chose to keep me three extra days against my wishes. I found out later that they misdiagnosed me, too, which may explain my longer stay. Staff were supposed to communicate my whereabouts to my employer—they didn’t, so I was a no-call no-show at my job. They were supposed to reach out to my psychiatrist—they didn’t, so I almost got charged a fee for missing an appointment while I was held captive. They were supposed to refer me to a PHP/IOP near home—they didn’t. My work excuse communicated an incorrect return-to-work date with my employer. A social worker said she couldn’t get a hold of my husband, but that’s because she called MY number instead of the one I listed for my husband. I would estimate that about 1/3 of the scheduled therapy and programs were cancelled. I felt like a cog in a machine, not an intelligent individual. I filed a complaint with the Ethics and Compliance hotline, and if you’ve stayed here, I recommend you do the same! Their number is 877-508-5433. If you need mental health care, by all means pursue it, but do NOT do so here.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. Thank you, Amy B.
TY ty
2 months ago
1

Horrible place, could tell by the circled number to call for legal help upon entering I just needed to fake my mental illness was getting better to get out. There was no way the doctors and staff were competent to treat me at Columbus springs. Staying at this facility left my mental problems worse than when I arrived. They didn't know that it was easy to fake I was doing better the incompetent staff believed me. I quickly changed from wanting to get better to wanting to get out of that place. Worse than Jail.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. Thank you, Amy B.
Josh Hall
2 months ago
1

STAY AWAY. DO NOT GO HERE. THIS PLACE IS A JOKE! I went in for an assessment. There was barely a soul in the place, waited for probably an hour and a half to be “seen”. I wasn’t even properly assessed. They placed me in a room by myself and handed me an iPhone to talk to someone who “assessed” me lol From there she recommended the PHP program, I told her before I would commit I would need to talk to the financial department about out of pocket cost. She told me I would hear from someone following day. Of course didn’t hear from anyone, then called in and asked for a call back. No call back, AND THEN I GET A TEXT SAYING HEY, WE’LL SEE YA TOMORROW FOR DAY 1!! WOWOWWOW. I’ll let you come to your own conclusion!

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously. I've passed along your review for investigation, and our team would like the opportunity to discuss your concerns directly. For your privacy, please reach out to 614-917-8414 between the hours of 8 a.m. and 5 p.m., Monday through Friday. Thank you, Amy B.
Zachary Johnson
2 months ago
1

Transported a client of theirs. Told me nothing about their erratic and hostile behavior. The place I took her didn't even want her due to past incidents resulting in arrested. Typical case management just passing their problems to the next. You guys were a great facility when you first opened. 2.5 stars says it all, so sad.

K Wind
2 months ago
2

I see staff that sit on their cell phones for hours durring a shift and no one says a thing. I see dirty tables at times left uncleaned, trash not picked up. And worst yet staff sleeping not doing safety rounds and this is on camera folks it's verifiable. But staff either don't care or are afraid to notify corporate of such. The amount of snacks allowed is a joke and some patients are getting mad at the nursing staff and nursing staff has their hands tied by dietary, nurses need a doctors order to give out milk yet kitchen staff can pass it out with no medical knowledge and no doctors order. Then you have a nurse that cleans the unit he sweeps, cleans tables picks up trash, and helps make beds in a pinch. He used to get patients milk, and almost any snack they wanted that the facility had he got it. He even brought in his coffee and made it because the kitchen staff failed to order coffee. He made a lot of patients happy that day! He makes coffee most mornings for us even though he says there is no coffee filters supplied man he comes through. And then I see staff come in late wearing street clothes on a weekend or have a staff member walk by me talking and im thinking they are talking to me, so I try to respond only to find out they have an ear bud in and are talkimg on their cell phone! This is a bad show and there has been reported a staff member walked out of her job 2 times literally leaving her patients and job only to be let back and call off. Policy is not being enforced across the board by managers, and some staff are getting really upset and have said they have interviews elsewhere. This is a toxic environment and unless corporate steps in and puts the boot up a lot of butt's the few good staff this place has are going to either be fired because they are fed up or they will quit. This isn't to say the facility is bad or all the staff are bad, but to say there is a lit of crooked things being done and let be done that need fixed by corporate as the managent isn't watching cameras and staff either isn't reporting it or nothing is done by managent. I forgot to mention multiple other issues. But here's the thing i am an employee there at least thru the end of this week, and that's apt to be it. With that said sending this information to administration isn't going to be of much help because they are part of the problem. When I brought up a lot of this I got push back by the DON to turn these employees in to which I have to some degree. But I do not want to be the staff member running around telling on everyone as no one wants to work with that staff. An also it should fall on management to come in early or review the cameras aka put effort into correcting the ship. It can't happening. So sending that to administration there might get them to either move minimally or just come after me harder in my likely last couple of days. I did file an ethics issue complaint thru the company line, but there was a big issue I forgot and might have to notify them of. But thank you for your reply and I hope you or someone that can light a fire under their butt's and help the patients and staff for the future. The problem is ma'am I don't believe a thing has changed as I worked there i saw first hand the staff siting on their phones nurses included. I saw the staff that were late so many times if policy was actually enforced staff would have been fired but they weren't. I ran circles around much of the young unmotivated staff that worked there. I dealt with telling the newer DON about the issues and I dealt with staff lying on me, staff that was dead beat. It's ingrained in the management and much of the staff there. Yes there is a few good staff there that do a good job, but they are far and few between. And nursing having to have a doctors order to give patients milk, that's nuts. In my short 15 years of nursing that is a first, and not a good first. There is a lot of bad to clean up there at this facility.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
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