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Medical City Green Oaks Hospital

7808 Clodus Fields Drive
Dallas, TX 75251
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Medical City Green Oaks Hospital TX 75251

About Medical City Green Oaks Hospital

The inpatient program offers 24-hour care for their patients every day of the week. This gives them a structured environment away from the day-to-day stressors in their lives while undergoing therapy sessions. Recreational therapy is implemented throughout the week, along with group therapy and medication management.

The outpatient programs are less intensive and offer in-person or virtual sessions. These include individual therapy, group therapy, psychoeducation, relapse prevention and learning life skills.

Medical City Green Oaks Hospital accepts most major insurance providers, such as Aetna, BlueCross BlueShield, Humana, United Healthcare and others. Contact your provider to verify coverage because out of network benefits can vary.

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Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Facility Overview

Bed icon 124
Number of Available Beds

Latest Reviews

Charity Lankford
2 weeks ago on Google
1
Zero stars . I checked myself in October 26 I was suicidal. They placed me on suicide watch which is line of sight. By the way they were talking across the room me and other patients being on suicide watch and leaking out our information. and it’s also a HIPAA violation. The nurse wanted to give me a pill to sleep. I asked her what classification of medication it was meaning is it a benzodiazepine, is it a antipsychotic, is it a mood stabilizer. And the nurse just said it was for anxiety. She could not tell me.I asked them to look it up.they were put out by this. I am very, sensitive to medication’s. I have a TBI ,PTSD with major depressive disorder. I say that because I went in there to get better. I actually feel worse having gone through that experience.. I was Transferred to a unit with major alcoholics, drug addicts, and homeless people who know how to work the system, The staff was constantly complaining about how green Oaks did not have their back, so they just had to make doUnit three The nurse Glory who was also in the first unit I was in was dismissive and snappy. meds are given out at 8 o’clock. She said ma’am you need to calm down and I was not upset at all, but I wanted answers. She told me to go back and sit down and she will call me when she’s ready. She was on her phone on Facebook watching videos the whole time she was very rude. The other nurse Carrie was also always on her phone watching videos and often times she would have patients come up to her asking for medication and she would be watching her video while she was handing out medication. These nurses would often retreat to the dispensary where thmedication is kept to be on their phones. At one point there were no text and no nurses to be found for about 10 or 15 minutes. I finally found the lead tech Laurie and I told her there were no staff members out in the main room. Now mind you, we are all kept in one big main room and we were not allowed to retreat to our beds or to our rooms, which is what our insurance was paying for. Especially duering angry outburst from other patients. Which happened at least six or seven times and I was there for six days. on a daily basis. There were at least four major outburst From patients that were violent, there was harassment, insults &heckling. these people smelled horrible and they would not get them a shower. You can get a doctors order to get them a shower. patients to harass other patients who were not allowed to retreat to their room for hours before they got it under control. It was such a scary experience. I asked them since I checked myself in. Can I request to leave and they told me I could. The nurse Laura said I could put in a four hour order, but if the doctor thought I needed to stay, they could make me stay for up to a month. This is not OK with me. It’s like they hold people there and they can make them stay, even if they don’t feel safe.I came in on 10 mg of a specific medication and the psychiatrist told me he would increase it to 20 mg and they added another medication and since I am so sensitive, I wanted them to keep an eye on me. First of all, I was still given the same size of this pill that only comes in this size if it is 10 mg. I asked them to make sure that they were giving me the 20 mg. The psychiatrist whom I only saw two times in my six day stay Forgot to put it on my discharge papers when I left. It was a whole Nother ordeal. bathroom doors had feces all over it, they do not clean with an hospital grade disinfectant which kills viruses, fungus, tuberculosis, HIV, and hepatitis. They used Fabuloso. Not a hospital grad. There are bugs, and thick layers of crust on chairs, and around the corners of the bed frames, broken glass windows, and we only went outside two times. We watched horror movies like It and The conjuring. Why? Is this healing? Patients sleeping on the hard floor next to dead bugs all the time. Old food everywhere on the floor. I still I need help. Its scary , harmful tomental wellness. Don’t go here. Stephanie Patient advocacy. I called she never back
Response from the owner1 week ago
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with Patient Advocate, Stephanie. If you would like to speak with someone about your experience, please call 972-770-0853.
Mika Shy, Hyakuya
2 weeks ago on Google
1
Poor communication about dates, Not being able to leave when you want, doctors and caseworkers not showing up. Do not come here. No matter what they say do not come here.
Response from the owner1 week ago
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with the patient advocate, Stephanie. If you would like to speak with someone about your experience, please call 972-770-0853.
Sandra Daniel
3 weeks ago on Google
1
If ZERO stars was an option undoubtably I would given it ZERO! 💔 I Went for Help — Not to Be a Profit It was a business for them. But not for me. I didn’t walk into Green Oaks Hospital looking for money, power, or attention. I walked in because I needed help. Because I was brave enough to admit I wasn’t okay. I trusted that the care I’d receive would help me rebuild what life had broken down. Instead, I found myself in a system that treated my pain like paperwork and my healing like a transaction. While they profited, I was still trying to breathe. While they closed my case, I was still unraveling. And while their bottom line grew, I was losing pieces of myself — mentally, emotionally, financially. I took a leave of absence from work. I accepted a pay reduction. I gave myself permission to rest and rebuild. But how do you rebuild when the very place that promised healing leaves you more broken than before? I didn’t go there to make anyone rich. I went because I wanted to live. And that simple truth — that human cry for help — got lost in a system built to measure dollars before dignity. I’m speaking up not for sympathy, but for accountability. Because what happened to me shouldn’t happen to anyone. This is not over! #Sandraspeaks
Response from the owner1 week ago
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with leaders. If you would like to speak with someone about your experience, please call 972-770-0853.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Krysla Karlix

CEO

Russell Reed, MSN

Chief Nursing Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

7808 Clodus Fields Drive
Dallas, TX 75251

Explore Other Centers Near Dallas

Reviews of Medical City Green Oaks Hospital

2.34/5 (334 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3413173652695 (334 reviews)
Christen Roark
5 days ago
3

I don't know about these reviews quite yet but when I go there this Friday and I come back I'll let everybody know how it truly is I'll leave another review I see this one lady who's from the mental hospital Cindy lakes or something like that and she leaves pretty honest and bad review I'm willing to go this place mainly to discover how bad it can really get with these mental hospitals in these parts it's the closest one to me and for right now I will leave the three star I will say when I try to contact them to talk about the reviews and everything she tried transferring me on the line well the line was taking forever so I thought she put me on hold like they normally do in mental hospitals who don't want to answer the line pretty common and then so I hang up after about 10 minutes of being on the phone without an answer and I call back same exact lady this time I can understand why she was being rude but if it's a patient who needs to become impatient for the sake of their own life you shouldn't be rude about it that all a give you more all the reason to not go and be it just means they're there for the insurance and money which I'm afraid that's what they could possibly be after sometimes that's how most mental hospital goes I'm from California I'm not sure how text is meant to hospitals are but I will say this I'll be back to tell everybody how it is

Charity Lankford
2 weeks ago
1

Zero stars . I checked myself in October 26 I was suicidal. They placed me on suicide watch which is line of sight. By the way they were talking across the room me and other patients being on suicide watch and leaking out our information. and it’s also a HIPAA violation. The nurse wanted to give me a pill to sleep. I asked her what classification of medication it was meaning is it a benzodiazepine, is it a antipsychotic, is it a mood stabilizer. And the nurse just said it was for anxiety. She could not tell me.I asked them to look it up.they were put out by this. I am very, sensitive to medication’s. I have a TBI ,PTSD with major depressive disorder. I say that because I went in there to get better. I actually feel worse having gone through that experience.. I was Transferred to a unit with major alcoholics, drug addicts, and homeless people who know how to work the system, The staff was constantly complaining about how green Oaks did not have their back, so they just had to make doUnit three The nurse Glory who was also in the first unit I was in was dismissive and snappy. meds are given out at 8 o’clock. She said ma’am you need to calm down and I was not upset at all, but I wanted answers. She told me to go back and sit down and she will call me when she’s ready. She was on her phone on Facebook watching videos the whole time she was very rude. The other nurse Carrie was also always on her phone watching videos and often times she would have patients come up to her asking for medication and she would be watching her video while she was handing out medication. These nurses would often retreat to the dispensary where thmedication is kept to be on their phones. At one point there were no text and no nurses to be found for about 10 or 15 minutes. I finally found the lead tech Laurie and I told her there were no staff members out in the main room. Now mind you, we are all kept in one big main room and we were not allowed to retreat to our beds or to our rooms, which is what our insurance was paying for. Especially duering angry outburst from other patients. Which happened at least six or seven times and I was there for six days. on a daily basis. There were at least four major outburst From patients that were violent, there was harassment, insults &heckling. these people smelled horrible and they would not get them a shower. You can get a doctors order to get them a shower. patients to harass other patients who were not allowed to retreat to their room for hours before they got it under control. It was such a scary experience. I asked them since I checked myself in. Can I request to leave and they told me I could. The nurse Laura said I could put in a four hour order, but if the doctor thought I needed to stay, they could make me stay for up to a month. This is not OK with me. It’s like they hold people there and they can make them stay, even if they don’t feel safe.I came in on 10 mg of a specific medication and the psychiatrist told me he would increase it to 20 mg and they added another medication and since I am so sensitive, I wanted them to keep an eye on me. First of all, I was still given the same size of this pill that only comes in this size if it is 10 mg. I asked them to make sure that they were giving me the 20 mg. The psychiatrist whom I only saw two times in my six day stay Forgot to put it on my discharge papers when I left. It was a whole Nother ordeal. bathroom doors had feces all over it, they do not clean with an hospital grade disinfectant which kills viruses, fungus, tuberculosis, HIV, and hepatitis. They used Fabuloso. Not a hospital grad. There are bugs, and thick layers of crust on chairs, and around the corners of the bed frames, broken glass windows, and we only went outside two times. We watched horror movies like It and The conjuring. Why? Is this healing? Patients sleeping on the hard floor next to dead bugs all the time. Old food everywhere on the floor. I still I need help. Its scary , harmful tomental wellness. Don’t go here. Stephanie Patient advocacy. I called she never back

Response from the owner
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with Patient Advocate, Stephanie. If you would like to speak with someone about your experience, please call 972-770-0853.
Mika Shy, Hyakuya
2 weeks ago
1

Poor communication about dates, Not being able to leave when you want, doctors and caseworkers not showing up. Do not come here. No matter what they say do not come here.

Response from the owner
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with the patient advocate, Stephanie. If you would like to speak with someone about your experience, please call 972-770-0853.
Sandra Daniel
3 weeks ago
1

If ZERO stars was an option undoubtably I would given it ZERO! 💔 I Went for Help — Not to Be a Profit It was a business for them. But not for me. I didn’t walk into Green Oaks Hospital looking for money, power, or attention. I walked in because I needed help. Because I was brave enough to admit I wasn’t okay. I trusted that the care I’d receive would help me rebuild what life had broken down. Instead, I found myself in a system that treated my pain like paperwork and my healing like a transaction. While they profited, I was still trying to breathe. While they closed my case, I was still unraveling. And while their bottom line grew, I was losing pieces of myself — mentally, emotionally, financially. I took a leave of absence from work. I accepted a pay reduction. I gave myself permission to rest and rebuild. But how do you rebuild when the very place that promised healing leaves you more broken than before? I didn’t go there to make anyone rich. I went because I wanted to live. And that simple truth — that human cry for help — got lost in a system built to measure dollars before dignity. I’m speaking up not for sympathy, but for accountability. Because what happened to me shouldn’t happen to anyone. This is not over! #Sandraspeaks

Response from the owner
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with leaders. If you would like to speak with someone about your experience, please call 972-770-0853.
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