Morton Plant North Bay Recovery Center

21808 State Highway 54 Lutz, FL 33549

About Morton Plant North Bay Recovery Center

Lutz, Florida is home to the Morton Plant North Bay Recovery Center. This is a recovery center located inside the North Bay Hospital, a medical facility that sits in the northern outskirts of Tampa. If you are struggling with your mental health, are in need of crisis support, or require detox services and other immediate support for a substance use struggle, you’ll find quality medical care here.

Their Recovery Center includes a 72 bed inpatient care unit that works with adults. There’s also a 25 pediatric unit that offers age appropriate care to children.

They accept most major insurance policies and financial aid is available for those who qualify. They also take select Medicaid and Medicare plans including government payers.

As a hospital facility, you’ll find that the care here is very much clinical, well structured and administered by an integrative team of physicians, mental health professionals, nurses, social workers and other support staff. You’ll have wrap around care and 24 hour supervision as well while you receive care here.

For many recovering individuals, North Bay Hospital is the first step following an overdose or mental health crisis. There are also people who might get referred to this facility from a program within the BayCare network, a hospital emergency room, and even public defenders or the Department of Corrections.

The care team here will help get you to a point of stabilization and you work with a mental health informed team that will help you determine what your next steps should look like.

Your recovery here is intended to be a short-term stay. Because the BayCare network is large with various services and locations throughout the region, you can get referred to an appropriate recovery program within the network after you’re discharged from here.

Facility Overview

Number of Available Beds

5 - 7

Avg Length of Stay in Days

Latest Reviews

Lionel Howard

2 months ago on Google

Work place

emily

2 months ago on Google

I was a patient, don t send your child here. Some techs are nice, but most of them are mean and controlling.We barely did group therapy, and zero individual therapy. I stayed there for about a week and the experience was horrible.You wake up at 6am being asked by a rude psychiatrist some questions and told your either leaving or not.I was isolated for 24 hours my first time there because they thought I had lice? Nice ladies did treatment and combed through my hair to find nothing, not even one egg; and I still had to be isolated.Gross place, gross staff and disgusting traumatic experience. Thank you for making children s mental health worse.

Response from the owner1 month ago

Hi Emily. We appreciate you taking the time to share your concerns about Morton Plant North Bay Hospital- Recovery Center and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2107854)

Mohammed Younis

3 months ago on Google

Horrible facility run by hasty, uneducated, uncaring kids. It s hard to say it, but it s the truth.It starts all the way up. Needs a complete system redesign and clean up.Instead of cages and drugs, there are much more effective methods of support.Not to mention, the overall poor facility infrastructure.I wonder how lawyers are weak, doctors insensitive to the long term implications of their hasty judgements.How can you lock kids/minors up and drug them and shift their mood through additives? Aren t you aware of the long term impacts?Follow the footsteps of the well educated doctors out there such as DR. Daniel Amen.The whole building needs a tear down and a whole redesign.When I mean kids, I am not referring to age.I mean maturity., whatever the age is.

Response from the owner2 months ago

Hi Mohammed. We appreciate you taking the time to share your concerns about Morton Plant North Bay Hospital- Recovery Center and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2075274)

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.5 / 10

Gallery

Morton Plant North Bay Recovery Center FL 33549

Location

Accepted Insurance

Morton Plant North Bay Recovery Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Blue Cross Blue Shield

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient rehabs encompass multiple levels of care to facilitate clients' progress through their recovery journey. Clients who are stepping down from inpatient treatment may require intensive outpatient (IOP) treatment, which involves more frequent and substantive therapeutic interventions than does standard outpatient care. Outpatient centers typically provide extensive addiction counseling, including individual, group, and family therapy. Medication assisted treatment programs (MAT) and recovery-focused life skills training are also common in outpatient care.

Inpatient

Clients typically choose inpatient rehab when they are in early recovery or are experiencing a crisis that puts them at an increased risk of relapse. They reside at the treatment center for the length of their program, which may range from two weeks to more than 18 months, depending on the program design. Intensive psychotherapy is often the primary treatment modality, but clients in inpatient care may also receive holistic treatment and recovery-focused life skills training.

24-Hour Clinical Care

24-hour clinical care in Florida is an essential part of treatment, particularly with medical detox. Withdrawal symptoms can be severe, and supervised detox provides around the clock access to medical professionals who can adminsiter proper medications and treatment to address these symptoms and step in should an emergency occur. This intensive clinical care will help curb the withdrawal effects, minimize substance dependence, and prepare you for the next step of treatment.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

During couples therapy in Florida, your therapist will take steps to get to know you, help you identify feelings, explore the past, develop solutions, and help you learn skills to manage relationship challenges. This process will allow you to work through conflict and strengthen your relationship.

During family therapy sessions, you navigate the complexities of addiction and are provided tools to help improve communication and resolve conflicts. When you work together, families can better support their loved one's recovery and restore balance and harmony within the household.

Amenities

Residential Setting

Staff

Stephanie Conners

President & CEO

Sowmya Viswanathan, MD

Chief Physician Executive

Janice Polo

Chief Financial Officer

Louis Galdieri

Co-Chief Operating Officer

Kimberly Guy

Co-Chief Operating Officer

Patricia Shucoski

Chief Nurse Executive

Kyle Barr

Chief Team Resources Officer

Keri Eisenbeis

Chief of Staff & Chief Communications Officer

Contact Information

(813) 428-6142

Website

21808 State Highway 54
Lutz FL, 33549

Get Help Now - 813-616-2769

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Reviews of Morton Plant North Bay Recovery Center

2/5 (125 reviews)

Google Reviews

2 (123 reviews)

Safia Zidan

1 month ago

The staff has been really kind to the family member we have admitted, and our family member loves the program. However, they have been really awful to us as a family. Every time you call they interrupt and talk down to you and make you feel worse about what you’re already dealing with. The only person who has been kind to us is nurse Stephanie and maybe one other nurse if I’m lucky enough for that person to answer the phone. Everyone else is extremely rude and degrading, very unprofessional and condescending. I find myself calling to see how my loved one is doing and feeling more upset every time I talk to a staff member. Baycare needs to reevaluate the staff here because baycare being as reputable as they are, should know what type of image several of their employees are making on the company. The impression I’ve gotten is a complete disregard for compassion, and maybe some new faces and better hiring criteria could really help this place.

Response from the ownerInvalid relative date format:

Hi Safia. We appreciate you taking the time to share your concerns about Morton Plant North Bay Hospital- Recovery Center and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Renee (2201439)

Amber Norvell

This place is a waste of time. The staff don’t give a shit. The staff lets the children talk to their parents like crap they don’t care and after everything that a child does after a day or so they feel that they’re safe to go home, even though the parents and other siblings in the house state that they are in fear for their life of this child my child And insists that if I don’t come and pick him up, they’re gonna call CPI on me and they did and a sheriff showed up at my door, ready to arrest me because I refuse to pick up my child who I am in fear of my life for and then I was told that I needed to risk my life to give my child a place to stay This place is a joke. They called me to give consent for voluntary. I gave consent for him to stay there and then within just a couple of days they wanted me to pick him back up even though there’s a no contact order with two other children of mine. This place doesn’t do a damn bit of good for anybody.

Hi Amber. We appreciate you taking the time to share your concerns about Morton Plant North Bay Hospital- Recovery Center and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2188457)

Allison Jurey

I do not have many bad things to say about this place. Yes, it is an old building, but the staff and process were not a problem for me. I was there for 15 days and the last 7 were voluntary. Yes, the towels are small and the toiletries are basic, but the staff while I was there left the towels out so you could grab as many as you needed (def need at least 2). The snacks were plentiful and of a good variety. The staff were very friendly and caring and felt like they really cared about you getting better. They also allowed for outside time on the patio or out in the courtyard. We had outside time almost daily, if not daily. The weather was just beautiful each day and a much needed warm up bc they do keep it cold (bring a jacket/sweater if u can). The staff also let you freely go to your room if you were cold, which I've been at a different facility where they did not allow you in your rooms during the day. They offered music therapy while outside, groups during the week which included a guided medication, a session with the Chaplin and their in-house massage therapist who led us in some light stretching one day on the patio. We also had gym time almost daily where you can play basketball, volleyball, access to yoga mats, and more music. The most valuable thing for me was them letting us have access to our rooms any time of the day bc I was very cold much of the time and did not have a sweater and the sitting room does stay cold. Also, especially if someone is extra groggy bc of meds, they dont force you to sit thru it in the sitting area like other facilities. This was so valuable to me who is someone who is sensitive to meds and Not a morning person. They also do rounds to every room about every 10 min to keep close watch over the patients, which undoubtedly saves lives. And they have plenty of everything so do not feel shy about asking for extra. Just "ask and ye shall receive". And I did not get the religious pressure like another review reported. Going to the cafeteria was the highlight of the day. I thought the food was good and for being there 15 days, they never duplicated a lunch or dinner meal. The variety was amazing. But they do keep it healthy, and rightfully so. So low sodium, low fat, low calorie. No weight gained, no weight lost. Coffee is also available every morning and in the cafeteria at breakfast, which was also a plus. It is an older facility and the beds are not great, but you can ask for an extra pillow or blanket and they have cleaning staff come thru daily to keep things clean and there were no bugs. I saw them pressure washing the outside areas twice while I was there. The last thing I will say that was a con was the nurse that dresses in all white. She does not seem to be very useful for anything other than trying to hinder your progress so stear clear of her if you can. Otherwise, I would recommend this location just as well as any other, if not more so. I gave it 4 stars only bc of the age of the facility (which honestly cant be helped) and the less than stellar toiletries/showering experience (the shower curtain is affixed with velcro so it does come loose easily and water will flood the floor outside, the small towels, and sometimes the hot water will run low and may have only a warm shower). I am very thankful for the staff here. Thank you to those who go above and beyond, I hope you know who you are.

Hi Allison - We are always looking for ways to improve at Morton Plant North Bay Hospital - Recovery Center and we appreciate your input. All feedback is reviewed by our leadership team and helps us identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please click on this link to fill out a form that will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thank you, Vince (2167838)

2 months ago

3 months ago

Horrible facility run by hasty, uneducated, uncaring kids. It’s hard to say it, but it’s the truth. It starts all the way up. Needs a complete system redesign and clean up. Instead of cages and drugs, there are much more effective methods of support. Not to mention, the overall poor facility infrastructure. I wonder how lawyers are weak, doctors insensitive to the long term implications of their hasty judgements. How can you lock kids/minors up and drug them and shift their mood through additives? Aren’t you aware of the long term impacts? Follow the footsteps of the well educated doctors out there such as DR. Daniel Amen. The whole building needs a tear down and a whole redesign. When I mean kids, I am not referring to age. I mean maturity., whatever the age is.

Raghda Zahran

I had a disappointing experience at this facility. The organization was lacking, and decisions were made hastily, showing little consideration for the needs of both the patient and their family I spoke to many parents. It felt more like a confinement center than a place for genuine recovery. I would not recommend this facility to anyone, as I believe there are much better options available for patient care.

Hi Raghda. Thank you for bringing this to our attention and we will share your feedback with our leadership team. This valuable insight helps us to identify areas of opportunity to enhance the experience for all our patients and visitors at Morton Plant North Bay Hospital- Recovery Center. Feedback like yours aids us in delivering top quality, compassionate care every time. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2061545)

Kelly

4 months ago

If I could give zero stars, I would. My child was brought in under a Baker Act due to her posing a danger to herself and others. The doctor who evaluated her that night agreed that she requires long-term residential treatment, especially since previous attempts at IOP and short-term residential care were unsuccessful. However, by the next morning, a different doctor was ready to discharge her. I asked how a facility with professionals and 24-hour supervision couldn’t manage her, yet she would be safe at home. He said they’d try to find residential care, though it’s difficult. An hour later, I received a call from a nurse saying the doctor wanted to change her status to voluntary and needed my consent. I refused to give consent. The next morning, Mercedes called to tell me that, because I didn’t consent, they were discharging her. Is this retaliation? Multiple doctors have stated she needs long-term residential care, yet this facility insists she’s safe to go home.

Hi Kelly. We are sorry to hear about your experience at Morton Plant North Bay Hospital- Recovery Center. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Payton (02060768)

Nichole Laird

This place is a joke. They say that my child “does not meet the criteria because he said he was sorry” that was after he threatened a student at school and his parents. Complete joke. Do your job. That’s why these kids are the way they are. That’s why bad things happen because there is NO REAL HELP FOR YOUNG PEOPLE!

Hi Nichole. We appreciate you taking the time to share your concerns about Morton Plant North Bay Hospital- Recovery Center and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2057162)

Kool Tashhh

Keep calling up here and they do not answer the damn phone!! My Mom thinks you guys took her stuff and I’m trying to call up there so you can advise her that I took it home because it had strings in it!! I have been calling all evening to no avail. Also, the lady said she was going to let my mom know what’s going on and she didn’t obviously cause that’s why she is calling. Now she’s about to snap for no reason and possibly mess up her progress. Smh. Here it is 2 years later and these people still don't answer the phone. The worse facility ever! You call and they have an automated message saying they have system issues. I can't reach my mother and I don't know why they keep bringing her to this particular facility.

Hi Kool - We are sorry to hear about your Mother's experience at Morton Plant North Bay Hospital- Recovery Center. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thank you, Vince (2051042)

Akary Star Angel Angelique Star Angelique Katayama

Response from the owner4 months ago

Thank you for this positive rating!

Ryleigh Lynch (Rai)

Stayed here for a week in 4th grade. I did what I had always been told to do and sought help when I experienced suicidal thoughts. However, instead of support, I was met with accusations of making my mental illness up. One nurse and two doctors told me it seemed like I wasn't truly there because I needed help. One even told me he thought I "got something out of being sick". After I was discharged, the doctors told my mom to confiscate all my personal belongings, such as my phone, books, and art supplies; effectively cutting me off from any support network or coping skill I had previously. Overall, my mental health was worse coming out of the hospital than it was going in, and I am still in the process of recovering on my own. If anyone is going through a crisis, I do not recommend coming to this hospital specifically.

Hi Ryleigh Lynch (rai). We appreciate you taking the time to share your concerns about Morton Plant North Bay Hospital- Recovery Center and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks -Payton (02015272)

Overall Experience

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