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Phoenix House – Outpatient Services

5 Madison Ave Springfield, MA 01105
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About Phoenix House – Outpatient Services

Phoenix House – Outpatient Services, located in Springfield, Massachusetts is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient and relapse prevention.

Specialty rehab programs at Phoenix House – Outpatient Services include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Phoenix House – Outpatient Services has received accreditations from CARF.

Latest Reviews

ECC
11 months ago on Google
5
I started typing a comment that took a half hour to type. I finished and shook my head. All I really wanted to say is, I am grateful to the P.H. House. They didn t call me up or send me an application to live there. I wrote a letter from jail asking/ begging to be accepted. I called them every week. I could think of things to complain about while I was there. But I have to tell myself to remain grateful. I really miss the P.H. House. I met a lot of good people. I also lost a lot of people who couldn t remain sober. That hurts. If it wasn t for the P.H. and the staff. I would be dead today I believe. The Pheonix House saved my life. I don t know if completers can still come back. I just miss being a part of something great.
Lissa B
1 year ago on Google
1
My counselor here is very snotty. I've never been to a halfway house. They won't even bring me to the store to get my essentials. Its in humane . Some come
N8*the*Snake*
1 year ago on Google
1
I was here and let me tell you so many things are wrong with this place.I witnessed an altercation between client member and a staff member the staff member knocked out the client me and several other people that were involved made complaint through the right channels we all got kicked out of the program the staff member never lost his job they removed everybody that was involved and brought the staff member back.
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6 / 10

Accepted Insurance

Phoenix House – Outpatient Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs. Intensive outpatient services are also offered five days a week for individuals who need enhanced treatment, but do not require a residential program.
outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. Outpatient services include weekly individual and group sessions with random drug testing available as requested
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Phoenix House believes strongly in engaging the family as a partner in treatment. Frequent communication and participation are highly encouraged. They engage clients’ families in activities such as family night, where they receive support from staff as well as from other families seeking help for their loved ones. Their Parent Support Group meets on the first and third Tuesday evening of each month, and their Family Intervention and Support Services Program serves adolescents and their families at their offices, in the home (if a parent is present), or at another appropriate venue.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (413) 739-2440
Building icon

5 Madison Ave
Springfield, MA 01105

Rehab in Cities Near Springfield

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Reviews of Phoenix House – Outpatient Services

3.1/5 (20 reviews)
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Google Reviews

3.1 (20 reviews)
ECC
11 months ago
5

I started typing a comment that took a half hour to type. I finished and shook my head. All I really wanted to say is, “I am grateful to the P.H. House. They didn’t call me up or send me an application to live there. I wrote a letter from jail asking/ begging to be accepted. I called them every week.” I could think of things to complain about while I was there. But I have to tell myself to remain grateful. I really miss the P.H. House. I met a lot of good people. I also lost a lot of people who couldn’t remain sober. That hurts. If it wasn’t for the P.H. and the staff. I would be dead today I believe. The Pheonix House saved my life. I don’t know if completers can still come back. I just miss being a part of something great.

Lissa B
1 year ago
1

My counselor here is very snotty. I've never been to a halfway house. They won't even bring me to the store to get my essentials. Its in humane . Some come

N8*the*Snake*
1 year ago
1

I was here and let me tell you so many things are wrong with this place.I witnessed an altercation between client member and a staff member the staff member knocked out the client me and several other people that were involved made complaint through the right channels we all got kicked out of the program the staff member never lost his job they removed everybody that was involved and brought the staff member back.

William Culliford
1 year ago
3

It not Phoniex House anymore, BHN owns it now and it's Called Springfield Center. Compared to other BHN programs they are slowly, emphasize slowly getting in line with how they are run. They cram to many people into this place it's very uncomfortable at times. I wanted to leave my first 4 days here but gave it a shot and I'm glad I stayed. The clients here that are really trying to do good is was keeps me here. Most of the staff is pretty awesome, just like anywhere you will have the ones you get along with better. They are making a lot of improvements structureally, so it's a bit of a construction zone at times, but is turning out nice. The daily schedule isn't too demanding, and after 30 days you get a good amount of community time to come and go as you need to. All and all it's a good place to get involved in your recovery, get yourself together, and get your life back. One day at a time....

Moondoddler Ina
1 year ago
1

Staff here lies, steels n get away with it. They must be hard up for workers n let anyone staff even if high. They're prejudice if you're not of their culture. Nothing new with Springfield. When were all just trying to make it in the world. Reports should be on a different level. AMA reports done. N social media wwlp helps get stuff done n reports there findings. The system is messed up there. The clients that go there is what gives them their job security. They need to know this.

Jason Coutu
1 year ago
1

Legit the worst half way house in Springfield. If you want to go to a program where you have to supress who you are , what you, wear, and do then this is the place for you. Do you like to always feel like your walking on egg shells and that any moment you could be put on the street because certain staff don't like you , then this is the place for you. But if you actually want recovery , a safe place to be to achieve long term sobriety and feel comfortable doing it with a staff that actually cares , then this is definetly not the place for you. Also the director and her three little case worker minions should not even step foot or work on a place like this , they legit are sending people out to there death beds when they throw them out for some of the dumbest stuff I've ever seen someone get thrown out of a program for. BEWARE OF THIS PLACE . BHN needs to close this place ASAP !!

KARL C. VINCENT
1 year ago
1

I had a horrible experience there. I literally saw patients being discharged for eatting poppy seed beagles.( yes they do come up on a urine screen)When they figured it out and tried to bring them back because they provided the beagles one person OD and died and another went back to jail on a parole violation. They lowered the threshold on urine test that they failed for poppy seeds. Really guys that how bad you want to lean on clients. This is people’s lives and they come to you broken down and asking for help. The staff makes errors and blames it on the clients constantly. I never seen anything like it before. I got written up for them dispensing me the wrong medication to me. Amazingly I stayed clean after they discharge me. If was a hard stay and this is coming from a guy that’s done 10+ years in the joint. They are run by B. H. N. now and hopefully is a smoother run facility. Don’t let me hinder anyone’s recovery if you get a bed take it but just use this review for a heads up. Keep in your lane and your side of the street clean and you will be straight.

Toni Adorno
2 years ago
5

Jason Diodati
3 years ago
5

One day at a time 7 years and counting. Loved this house. They did alot for me. Ended up getting back with my now wife got a good job with a good position wake up every day and thank god. Now I wish I could work for a place like this and help others and do what I can for them that today is my dream.

Jarrid Best
3 years ago
5

I entered the Phoenix House in Springfield January 2004. I walked out February 2005. It was both the longest and most important year of my life. I changed as a human being. I’m still sober. I had a relapse in 2007, but I got right back up and owned it and moved on. Been sober since. I learned so much about myself. It’s meant to be hard. In hindsight, it was life training. It taught me how to be accountable. For everything. Nothing beats laying my head down at night with a clean conscious. I got married. Bought a house. Had a child. I love being a father. I never would have accomplished so much without their guidance. Did I hate it when I was there, yes yes yes. It’s hard. They ride your behind. It saved my life.

Shaun Hinckley
3 years ago
1

This place is horrible staff and always turning issues around on the clients and can never assume responsibility for their actions. When you have a problem and bring it to their attention they find anyway possible to make it look like your fault and not theirs. And their biggest response is "you don't have to be here and can leave". I've been here for almost two weeks and they are constantly threatening clients with being kicked out. When you first get here instead of showing you how things go and what to do they put it on the other clients to do it when they are the ones getting paid to explain how everything works. If I was to recommend a program to go to this place would be the very last option. BHN has far better programs and so doesn't RECOVERY CENTERS OF AMERICAN.

Karen Shephard
4 years ago
1

I wouldn’t recommend anyone to go to this facility. Not COVID approved. The patients share one bathroom that was very disgusting. Waiting room was not sanitized, trash everywhere and tons of ants. The staff knew about the ants and yet no one bothered to have the room cleaned. Patients would get anxiety just being there. Rooms are in the basement, looks like a jail cell. Very dirty and staff never wore there masks.

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