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StarCare Specialty Health System – Outpatient Clinic

1950 Aspen Ave Lubbock, TX 79404
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StarCare - Outpatient Clinic TX 79404

About StarCare Specialty Health System – Outpatient Clinic

Outpatient treatment allows clients to receive high quality care while continuing to live independently at home. During an outpatient program, clients visit the facility on a regular schedule to meet with their care team and participate in treatment. Outpatient is ideal for clients with mild symptoms but can also be used as a step down from residential treatment.

Substance abuse treatment sometimes uses prescribed medication as a key component. This is especially true for opioid addiction, which carries strong withdrawal symptoms. During MAT, clients are assessed and prescribed an FDA approved drug to help reduce withdrawal symptoms and cravings. All medication use is closely monitored during this time.

Case management services connect clients with additional health and social programs during treatment. They can help with transportation, making and keeping appointments, and more.

Latest Reviews

Kasha Ross
2 weeks ago on Google
1
For liability purposes: I am documenting this publicly. If a wrongful death or class action lawsuit is ever filed against this facility, please contact me.
Michael Irwin
2 weeks ago on Google
1
This place is horrible. I had an appointment today, but because I arrived two minutes late (according to them)..., but way before my actual scheduled time, they say they couldn't see me. If this place really cared about a patient's mental health, they would have seen me. The woman in the front had an attitude and wouldn't listen to me about being out of medications and needing to see them today, all she did was reschedule. What a horrible place and proved to me how much you care about your patients. Now I know why my previous therapist left the company.
Response from the owner1 week ago
Thank you for your review; we value your feedback and are committed to addressing your concern. Please reach out to me directly via email at pio@starcarelubbock.org
Jordan Littlefield
3 weeks ago on Google
1
Absolutely awful. I’ve had someone close to me at Sunrise several times, and have filed multiple complaints. If you try to call and speak to Rhonda, she will completely cut you off and refuse to answer any questions despite what they might be. I’m fairly sure I’ve had several issues with Rhonda before, yet they keep her on staff. Also, patient’s are treated horribly. I cannot count the number of people that have said the service is a step below prison. Not above - below. Do better for the people in our community who need help.
Response from the owner1 week ago
Sunrise Canyon Hospital strives to always deliver high quality care. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org.
If you or someone you know is experiencing a mental health crisis, please call the crisis hotline at 806-740-1414. Or if you are in an emergency, please call 911.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.6 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff & Accreditations

Staff

Carlos Morales

BOD, Chair

Suzanna Cisneros

BOD, Vice Chair

Brian Shannon

BOD, Secretary

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Building icon

1950 Aspen Ave
Lubbock, TX 79404

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Rehab in Cities Near Lubbock

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Reviews of StarCare Specialty Health System – Outpatient Clinic

2.5/5 (71 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (71 reviews)
Kasha Ross
2 weeks ago
1

For liability purposes: I am documenting this publicly. If a wrongful death or class action lawsuit is ever filed against this facility, please contact me.

Michael Irwin
2 weeks ago
1

This place is horrible. I had an appointment today, but because I arrived two minutes late (according to them)..., but way before my actual scheduled time, they say they couldn't see me. If this place really cared about a patient's mental health, they would have seen me. The woman in the front had an attitude and wouldn't listen to me about being out of medications and needing to see them today, all she did was reschedule. What a horrible place and proved to me how much you care about your patients. Now I know why my previous therapist left the company.

Response from the owner
Thank you for your review; we value your feedback and are committed to addressing your concern. Please reach out to me directly via email at pio@starcarelubbock.org
Jordan Littlefield
3 weeks ago
1

Absolutely awful. I’ve had someone close to me at Sunrise several times, and have filed multiple complaints. If you try to call and speak to Rhonda, she will completely cut you off and refuse to answer any questions despite what they might be. I’m fairly sure I’ve had several issues with Rhonda before, yet they keep her on staff. Also, patient’s are treated horribly. I cannot count the number of people that have said the service is a step below prison. Not above - below. Do better for the people in our community who need help.

Response from the owner
Sunrise Canyon Hospital strives to always deliver high quality care. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org.
If you or someone you know is experiencing a mental health crisis, please call the crisis hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Madison Morgan
1 month ago
1

Combest Sunrise Canyon Clinic is one of the most unprofessional and uncomfortable places I’ve ever been to, especially for a facility that claims to focus on mental health. The environment is depressing, the building is hot with flies everywhere, and the overall atmosphere feels neglected and uncaring. The front desk staff were incredibly rude with horrible attitudes. The receptionist stared me down the entire time I was waiting — it was extremely uncomfortable and completely inappropriate. You’d expect compassion and professionalism in a mental health setting, but that was nowhere to be found here. The wait times were absolutely ridiculous. It felt like they were purposely dragging things out with no sense of urgency or care for people’s time or well-being. This place seriously needs to be evaluated — not just the facility itself, but the practices and behavior of the staff. It is not a safe or supportive environment, and I would not recommend it to anyone seeking real help.

Response from the owner
Thank you for your feedback. We regret that we were not able to meet your expectations. Please note that this location is no longer a Combest clinic, it is now the StarCare Outpatient Clinic.

If you would like to speak directly with a representative, we encourage you to email our Public Information Office at PIO@starcarelubbock.org. We’re here to help.

If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Bri Collins
1 month ago
1

Absolutely awful! I am severely depressed and have been for years. They don't want to help what so ever!

Response from the owner
Thank you for your review; we value your feedback and are committed to addressing your concern. Please reach out to me directly via email at erobinson@starcarelubbock.org. I am the Hospital and am Administrator eager to speak with you. Sincerely, Beth Robinson.
corey dellinger
2 months ago
4

Lisa Fortin
2 months ago
5

Jae Blaud
3 months ago
1

Disgusting place is putting people on meds to make money. They are making people sick!!!!!

Response from the owner
We regret that you feel like you did not receive the quality of care you expected. Please reach out to the Hospital Administrator at this number 806-766-0310 to discuss the details of your experience.
If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Kayline Thompson
3 months ago
5

I left this place feeling so hopeful. Would recommend. People are amazing , sleeping was a bit difficult.

Response from the owner
Thank you, Kayline, for your kind words and honest feedback! We're so glad you left feeling hopeful, that's what we strive for. #HopeAndHealth
no one
5 months ago
5

Won't provide my name but I miss you Scott, Marshall, Apollonia (I'm sorry if I butchered the spelling), Tara, Anna, Mary, Dr. Pargas, Dr. Josh, and everyone else . Great place to go if you have no where else to go and you're struggling in life. Oh and I miss you a lot too Mrs. Terry. (I made like 6 bracelets and 1 necklace because of your encouragement (and Sylvia giving me the idea)). And Anthony the King of boxers, for giving me two boxers. PS: My initials are FR and I discharged yesterday (April 5th). Oh and I'm 18. And still in highschool.

Response from the owner
Thank you, FR, for your kind words. We're so glad our team could be part of your journey. Keep creating, keep shining, and know you're always in our thoughts. Wishing you all the best in school and beyond!
#HopeAndHealth
MD
5 months ago
5

Took good care of my family member. He is stable now.

Response from the owner
Thank you, MD. We’re so glad to hear your family member is doing well. It means a lot to us to be part of their journey to stability. Wishing you all continued health and hope.
#HopeAndHealth
Jairo Antillon
5 months ago
1

They don't even answer the phone for the interview. It's a waste of 3 days. I have left my number and name no calk bavk

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