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StarCare Specialty Health System – Outpatient Clinic

1950 Aspen Ave Lubbock, TX 79404
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StarCare - Outpatient Clinic TX 79404

About StarCare Specialty Health System – Outpatient Clinic

StarCare Specialty Health System is a private behavioral health and substance abuse treatment center in Lubbock, Texas. Their mission is to deliver a wide range of mental and physical health services to local communities that support independent living. They serve clients of all ages.

In addition to their mental health and addiction treatment services, StarCare also provides specialized care for clients with intellectual disabilities, veterans, and senior citizens. They help clients discover inner strength and meaning as part of their recovery program. Services they offer include:

Outpatient treatment allows clients to receive high quality care while continuing to live independently at home. During an outpatient program, clients visit the facility on a regular schedule to meet with their care team and participate in treatment. Outpatient is ideal for clients with mild symptoms but can also be used as a step down from residential treatment.

Substance abuse treatment sometimes uses prescribed medication as a key component. This is especially true for opioid addiction, which carries strong withdrawal symptoms. During MAT, clients are assessed and prescribed an FDA approved drug to help reduce withdrawal symptoms and cravings. All medication use is closely monitored during this time.

Case management services connect clients with additional health and social programs during treatment. They can help with transportation, making and keeping appointments, and more.

Latest Reviews

no one
2 months ago on Google
5
Won't provide my name but I miss you Scott, Marshall, Apollonia (I'm sorry if I butchered the spelling), Tara, Anna, Mary, Dr. Pargas, Dr. Josh, and everyone else . Great place to go if you have no where else to go and you're struggling in life.Oh and I miss you a lot too Mrs. Terry. (I made like 6 bracelets and 1 necklace because of your encouragement (and Sylvia giving me the idea)). And Anthony the King of boxers, for giving me two boxers.PS: My initials are FR and I discharged yesterday (April 5th). Oh and I'm 18. And still in highschool.
MD
2 months ago on Google
5
Took good care of my family member. He is stable now.
Jairo Antillon
2 months ago on Google
1
They don't even answer the phone for the interview. It's a waste of 3 days. I have left my number and name no calk bavk
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff & Accreditations

Staff

Carlos Morales

BOD, Chair

Suzanna Cisneros

BOD, Vice Chair

Brian Shannon

BOD, Secretary

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (806) 740-1421
Building icon

1950 Aspen Ave
Lubbock, TX 79404

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Rehab in Cities Near Lubbock

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Reviews of StarCare Specialty Health System – Outpatient Clinic

2.6/5 (65 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (65 reviews)
Jae Blaud
3 weeks ago
1

Disgusting place is putting people on meds to make money. They are making people sick!!!!!

Response from the ownerInvalid relative date format:
We regret that you feel like you did not receive the quality of care you expected. Please reach out to the Hospital Administrator at this number 806-766-0310 to discuss the details of your experience.<br>If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Kayline Thompson
3 weeks ago
5

I left this place feeling so hopeful. Would recommend. People are amazing , sleeping was a bit difficult.

Response from the ownerInvalid relative date format:
Thank you, Kayline, for your kind words and honest feedback! We're so glad you left feeling hopeful, that's what we strive for. #HopeAndHealth<br>
no one
2 months ago
5

Won't provide my name but I miss you Scott, Marshall, Apollonia (I'm sorry if I butchered the spelling), Tara, Anna, Mary, Dr. Pargas, Dr. Josh, and everyone else . Great place to go if you have no where else to go and you're struggling in life. Oh and I miss you a lot too Mrs. Terry. (I made like 6 bracelets and 1 necklace because of your encouragement (and Sylvia giving me the idea)). And Anthony the King of boxers, for giving me two boxers. PS: My initials are FR and I discharged yesterday (April 5th). Oh and I'm 18. And still in highschool.

Response from the ownerInvalid relative date format:
Thank you, FR, for your kind words. We're so glad our team could be part of your journey. Keep creating, keep shining, and know you're always in our thoughts. Wishing you all the best in school and beyond! <br>#HopeAndHealth<br>
MD
2 months ago
5

Took good care of my family member. He is stable now.

Response from the ownerInvalid relative date format:
Thank you, MD. We’re so glad to hear your family member is doing well. It means a lot to us to be part of their journey to stability. Wishing you all continued health and hope.<br>#HopeAndHealth<br>
Jairo Antillon
2 months ago
1

They don't even answer the phone for the interview. It's a waste of 3 days. I have left my number and name no calk bavk

Mike H
2 months ago
1

Terris Boomer
2 months ago
1

We protest about awareness for mental health but when you have someone show up for help you are critical of the person seeking help. To tell a person in your opinion you are just a failure to face consequences in the real world is beyond me. Dr Juguilon obviously has lost passion for his job because this isn’t what you tell a young man that has never acknowledged needing help and when he does this the response that he gets. Yes I am that Mama, I am going to complain every where I need to get a point across that you don’t take the delicacy of a person situation and make it seem as if he is your burden. This man has struggled since he was 12 years old and all you gave was meaningless jabber. He has medicals records to back up his diagnoses so if you didn’t have that, your opinions should not have a play in this conversation. I’m really upset because I tell him people care and all you have to do is open yourself. First time meeting someone as an adult and this is what he gets. Who tells someone well you did prison with flying colors? Excuse me!!! How do you know it was flying colors???? Did you ever stop to ask about the tragic experience of prison? Find groups that care, and don’t be afraid to walk away, you deserve to be treated like anyone else, don’t ever think you have to take less than, there are still people in the profession that cares but skip this man with judgmental hateful rants of opinion!!!!!

Response from the ownerInvalid relative date format:
Thank you for your review; we value your feedback and are committed to addressing your concerns. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org.<br><br>If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
m r ran
3 months ago
1

One of the worst mental facilities ever as because of the management is NOT helping to provide any information for my relatives!! It’s funny , they are keep talking about the hipa law!! What the hack is the law for! The law is for the human not for the monkey, right!!!

Response from the ownerInvalid relative date format:
Thank you for your feedback. We understand your frustration and take concerns about communication seriously. Due to privacy laws, we must follow strict guidelines regarding patient information. We encourage you to contact us at pio@starcarelubbock.org so we can address your concerns directly.
Loretta Gibson
3 months ago
1

Can't get nobody to answer the phone after waiting online for a long time

Response from the ownerInvalid relative date format:
Thank you for your feedback. We apologize for any difficulty reaching us. Patient care is our top priority, and our staff may be assisting others at the time of your call. Please leave a detailed message, and we will return your call as soon as possible. We appreciate your patience and understanding.
Elizabeth Barker
4 months ago
1

When u go a lot they stop caring abt u.

Response from the ownerInvalid relative date format:
We're truly sorry to hear that you've felt this way about your experiences at Sunrise Canyon Hospital. Your feedback is very important to us, and we want to ensure that every individual feels cared for and valued during their time with us. We would greatly appreciate the opportunity to discuss your concerns further and understand how we can improve. Please feel free to send us a private message here or email us at pio@starcarelubbock.org. We’re here to listen and work towards making things right. Thank you again for bringing this to our attention.
Kobe Frimpong-Badu
7 months ago
1

dont even know where to start

Response from the ownerInvalid relative date format:
Thank you for your review; we value your feedback and are committed to addressing your concerns. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org.<br><br>If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Ewen Ichijo
8 months ago
1

Lubbock needs to get its mental health services game together! This city is still stuck in the 70s-80s culturally it feels like. And they really wonder why there is a mental health crisis?????

Response from the ownerInvalid relative date format:
Thank you for your review; we value your feedback, and we would like you to share your experience with us. If you would like to speak with someone directly, please email us at pio@starcarelubbock.org.<br><br>If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
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