Go Elsewhere. My son needs mental health counseling, and had an appointment 2 weeks ago. The intake person, Jodi canceled his appointment a half hour before his appointment. 😠 He was told he has to wait until June 2025, for another mental health counseling appointment. ...
About Hope Network Behavioral Health – Eldon Baker Campus
For more than 60 years, Hope Network Behavioral Health has provided comprehensive and thorough mental, social and physical support to people across Michigan, and their Eldon Baker Campus in Flint, Michigan, is no exception. They offer a variety of outpatient therapy services to people of all ages and backgrounds. These services include addiction recovery counseling, family counseling, therapy for children and teens, faith-based counseling and counseling for those in the LGBTQI community.
The first phase of their addiction counseling process focuses heavily on an approach called motivational interviewing. This method helps you become enthusiastic about making healthy changes in your behavior and thinking, replacing disinterest with passion. The idea is to imagine your future with and without changing your behavior and build the motivation needed to make adjustments to achieve the brighter option. Once you feel excited about recovery, your therapist will work with you to build coping mechanisms and create new habits that support sobriety.
Something I like about Hope Network Behavioral Health is that they mention how important it is for you to feel safe and comfortable with your therapist. They understand that you’ll click more with certain therapists than others, and they will work with you to find a good match for your needs and personality. Being vulnerable and honest with your therapist is incredibly important when working through mental and behavioral health concerns, so it’s great that they prioritize finding a therapist that you have a strong connection with.
Past patients often mention the warm and caring staff and say they enjoyed the comfortable atmosphere the staff have created at Eldon Baker Campus. Many of them felt empowered and well supported going through the recovery process. A few have noted long wait times and scheduling issues, which seems largely due to the scale of the network.
Latest Reviews
It started with scheduling my intake. I have out of State private insurance and it's been difficult finding places in area that take it for any type of behavioral health facilities. During initial call, they took my info and scheduled my intake. Upon arriving, I saw ladies at front were on phone so I made eye contact ensuring they saw me, and signed in on board at counter. Not to mention the entire wall of that office is a window so they can see waiting room as well. I sat for 30 mins past appointment and went and asked what was taking so long and they never let person know I was there for intake. Upon getting to the back, it was noticed that ALL of my info was incorrect, from my name, address to my insurance, everything! I am a patient person and know mistakes happen, we're all human, but it was being read back to me on day of initial phone call so I was confused as to how much of my info was incorrect! I finally get scheduled with Counselor, but the day of appointment, I receive voicemail that she's out of office for an unknown amount of time. I get it. Emergencies happen. I call back TWICE to schedule my first Counseling appointment with someone else, since mine was cancelled the day of, and get transferred to wrong person BOTH times. And one of the voicemails says not to leave messages, so obviously I did not. I do not know if this is typically how this establishment is ran, but I feel bad for those who have dire emotional concerns as this could potentially be difficult for some to deal with. Thankfully, I have my patience, but not everyone does and in the field of mental health, I think its imperative to try to be as professional as possible. I know perfection isn't a thing, but damn, how can so much go wrong with one place in such a short amount of time?? I will be starting over I guess, after I call my insurance back, as I cannot seem to get my first actual counseling appointment scheduled.
Why is there not a ZERO rating!!????????MICHAEL VICTOR is EXTREMELY rude! How do you call yourself a therapist more like a medication pusher if you ask me!! I explained to him that the medication was giving my father increased tremors so I was administering him the dosage that his pc had him on and it was doing better he straight up told me FIRST OF ALL IT WASN'T A HIGH DOSE NOR MY DECISION TO MAKE bwahaha sir this is my father and I take care of him daily you speak to him twice in 4 months by asking dumb indirect questions and not getting to the point then said he would be raising the dose!!! Sir good luck with that uncaring attitude you will NEVER prescribe another thing for my Dad!! Then sadly your poor staff member seemed afraid of not correctly answering questions to you you re nothing but a joke a big bully! Don t worry not that you will but I got this for him and always have!
Serena Confidential
Reviewed on 03/10/2025
Go Elsewhere. My son needs mental health counseling, and had an appointment 2 weeks ago. The intake person, Jodi canceled his appointment a half hour before his appointment. 😠 He was told he has to wait until June 2025, for another mental health counseling appointment. NICE . He had an appointment the end of February; that he waited one month for!!!!!
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
During motivational interviewing, therapists express empathy, support self efficacy, and develop discrepancies. By using these techniques, therapists help clients reflect on their desires for change and understand why and how they should move forward with those changes.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Staff
Bob Von Kaenel
President & CEO
Tim Becker
COO
Jaime Counterman
Chief Advancement Officer
Kim Dorer
Chief People Officer
John McInerney
CIO
Kiran TaylorvChief Medical OfficerMD
Heather Zak
CFO
Contact Information
(810) 742-4968 
1110 Eldon Baker Dr,
Flint, MI 48507
Get Help Now - 810-886-9391
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Fact checked and written by:
Eliza Gale
Edited by:
Kerry Nenn, BSW
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