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VA Outpatient Clinic – Plano

3804 W 15th St, Suite 175 Plano, TX 75075
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VA North Texas Health Care System - Plano CBOC TX 75075

About VA Outpatient Clinic – Plano

If you’re a veteran seeking addiction treatment in Plano, Texas, then you can go to the Plano VA Clinic. Here, they offer drug and alcohol addiction treatment for those suffering from those conditions as well as co-occurring mental health conditions. These dual diagnosis centers treat not only addiction, but disorders such as depression, anxiety, bipolar disorder, PTSD, and schizophrenia, which can exacerbate someone’s addiction.

Keep in mind, this is an outpatient clinic, so those requiring inpatient or residential care may need to be referred to a different clinic. Especially in the veteran community, trauma can be common due to the things that veterans experience during their time on active duty. Some patients may also require medication assisted treatment (MAT) with the aid of medications such as Suboxone or Vivitrol, which can help lessen dangerous withdrawal symptoms or difficult cravings.

They also offer specialized services for anyone who identifies as part of the LGBTQ+ community by offering services like hormone therapy. Along with all of this, they offer health maintenance, community support and counseling services.

Now let’s take a closer look at some of these counseling options, which are the focal point of most of these clinics. At this outpatient center, they offer individual therapy, group therapy, and marriage or relationship counseling.

While this seems like a limited list of options, these services can make a drastic difference in your recovery journey by offering you a chance to confront your past traumas, learn new coping mechanisms that are healthy and prevent relapse in the future, or even identifying triggers that can cause you to relapse as well.

Facility Overview

Bed icon 835
Number of Available Beds

Latest Reviews

Charisse Deloria
2 months ago on Google
3
The nurses and the doctors are great. The receptionists are horrible. I came in before 9 to do labs. I checked in around 8:50. I noticed people that came after me were being called for labs. It is now 9:40, so I go to the receptionist and told her I ve been waiting almost an hour. She tells me I was checked in at 9. So it hasnt been an hour. Is waiting for 40 minutes not long enough of a wait because it has not been an hour? It s the VA so I guess we re expected to wait a minimum of 1 hour
Rebecca Hale
2 months ago on Google
1
Horrible customer service!
Samiul Islam
3 months ago on Google
1
Date : 2.26.25 Waiting to get my labs done for last hour. 1 hour.....and there are only couple of people out here....
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Their Recreation Therapy program provides treatment and services to Veterans in order to restore wellness or rehabilitate illnesses and disabilities. By offering coordinated quality health care and a variety of recreation resources and activities, Veterans can improve their health, functioning, independence and quality of life.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Jason Cave, JD

Executive Medical Center Director

Kendrick Brown, CHFM

Deputy Executive Director

Jeffrey L. Hastings, MD

Chief of Staff

Gwendella C. Robinson

Nurse Executive

Eric Jacobsen

Associate Director

James L. Douglas

Associate Director

Sheeba John

Assistant Director for Operations

Raul Rivera, MD, FACP

Deputy Chief of Staff

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 258430

Contact Information

Phone icon (972) 801-4200
Building icon

3804 W 15th St
Suite 175
Plano, TX 75075

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Rehab in Cities Near Plano

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Reviews of VA Outpatient Clinic – Plano

2.6/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (100 reviews)
Chris
4 days ago
1

Waited a week for a phone appointment, never got confirmation, and then on the day i requested, they call me to tell me they're full and not taking new patients. Im not even a new patient!! Typical VA runaround.

Alix
1 week ago
1

I rarely leave negative reviews, but my experience at the Plano VA Clinic was unacceptable and needs to be shared. I was directed to this location by the VA over the phone and drove 30 minutes through traffic to get there. When I arrived, it was busy, but the front desk area was unclear, so I politely approached an older woman with a fro and asked if this was the front desk. She confirmed it was, and I then asked if I could transfer my main clinic location to theirs. The moment I asked, her entire demeanor changed. She threw her hands up, raised her voice, and rudely told me, loudly, in front of everyone, that they weren’t accepting new patients and hadn’t been since the start of the year. I tried to explain that I was told to come by the VA phone line, but she repeatedly interrupted me, yelling “No!” and eventually told me to leave and go to another location over an hour away. It was extremely disrespectful and unprofessional. No veteran deserves to be treated like that when simply asking a question. I left feeling humiliated and frustrated, especially after doing what I was instructed to do. If you visit this clinic, I recommend avoiding this staff member. I truly hope the rest of the staff doesn’t share the same attitude, but this experience alone made me glad I won’t be returning.

A JAY
2 weeks ago
3

Get them some help out here in Plano. These wait times are insane. Construction or not. Staff very nice and helpful. Good attitudes and nice location .

Gabriella Hayes
1 month ago
1

UNPROFESSIONAL AND RUDE. You have too take at least 2 hours to 4 hours to get a phone call too schedule a appointment. Admin are rude and unprofessional. If you hate us veterans then don't work for this profession. LAZY INCOMPETENT DOUCHE BAGS

Charisse Deloria
2 months ago
3

The nurses and the doctors are great. The receptionists are horrible. I came in before 9 to do labs. I checked in around 8:50. I noticed people that came after me were being called for labs. It is now 9:40, so I go to the receptionist and told her I’ve been waiting almost an hour. She tells me I was checked in at 9. So it hasnt been an hour. Is waiting for 40 minutes not long enough of a wait because it has not been an hour? It’s the VA so I guess we’re expected to wait a minimum of 1 hour

Rebecca Hale
2 months ago
1

Horrible customer service!

Margaret Morris
2 months ago
2

Okari Kramer
3 months ago
1

I called in to schedule a mental health appointment. The attendant sounded like they were working from home. I could hear my echo which was really distracting, then she couldn t pull up my record on her computer. I hanged up and was hoping to get another attendant with better service but the phone just kept ringing endlessly

Samiul Islam
3 months ago
1

Date : 2.26.25 Waiting to get my labs done for last hour. 1 hour.....and there are only couple of people out here....

Vlad Gregorovich
3 months ago
1

These people don’t care about you or your health, always act like it’s a chore to do anything and give you attitude for asking simple questions. Highly recommend any other clinic but this one. The reception staff seem to be always miserable and like they don’t want to be there.

Kroy Flient
4 months ago
5

Great help!

RANDY ORONA II
4 months ago
2

It seems the staff working the check-in desk is more interested with conversations between each other and not the veterans trying to check in. They honestly wait until they break conversing with each other to help or won't stop talking while they are checking in.

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