Valley Health Care and Rehabilitation Center

I have a friend who is currently in care at this place. All of her personal effects have been stolen from her, she went the past five days without her pain medication. Call light was on for over an hour with ZERO response. This is NOT care. You need to do better!

I came after a below knee amputation and still had an infection In my spine I am for an antibiotic completion of 6-8 weeks and ended up in hospital then back here again now first thing when I get back knowing I would be over two days no antibiotics and no pain medication started antibiotic two days later and almost a week has gone by no pain medication still. Then one of the nurses comes in and puts antibiotics into my pick line connected directly to my heart without cleaning or flushing line with his bare hands mind you I am barley staying out of being septic and my comfort after letting as many people would give me a chance to is he was from a temp service so we won t let him come back here I am like oh ok he could have killed me but I guess that s ok. And the majority of the staff says push red button if you need anything but I timed it on several occasions and pushed red button and not a soul came in for at least two hours they avoid coming near you when then doctors or whatever they are tell you I will be right back and I will take care of that problem and leaves without saying a word to anybody in summary I don t feel I am gonna make it out of here alive due to all the neglect and disregard

I wish I had never picked this place for my mother's rehabilitation. Months after her leaving from Pueblo Springs (Dec. 2023), mom still recounts to me terrible things she remembers from being a patient. During her stay, I reported what she told me to the management. Pueblo Springs supervisory staff interviewed my mom in her room during her stay. Here are a few things that my mom told me she had to deal with while staying at this facility. Also I include a few of my own observations and experiences. She came home, after her discharge from Pueblo Springs, with a small bed sore. I don't see how this could go unnoticed when they changed her sanitary care daily. She doesn't get bed sores here at home ever. I had to bring bed sheets from home to cover her because they didn't have enough available. We left some here so hopefully other residents could use them if needed. She complained to me that a female employee would go in her room at night and turn off her oxygen machine. I spoke to manager about it and said they would look into it. An employee walked off and stole a night shirt from her laundry, in front of her, and when she told them to give it back they ignored her and walked out with it. I was not present when this occurred. I had to bring hot food from home because my mother claimed it was cold, dry, and not edible. I saw some of it and it looked very unappetizing. Staff member complained that they were understaffed and overworked and gave the impression that there was drama between employees and and a theft issue. An employee cried in front of my mom and I in the parking lot when mom was leaving. That was a really heartbreaking experience. There were NO bed baths or bathing given to my mom. I had to arrive and see to it she was given a bed bath by myself so that she could be more comfortable and have the dignity to be clean.I don't think this online review does any justice to the amount of concern this should raise. At the time, some staff members seems genuinely kind good people but others were not so such. There was no way for us to forsee how bad things were at Pueblo Springs as mom had never stayed here before. I hope this place makes a change for the better but unfortunately they have left an everlasting negative impression in both my mother's, and my own, memory.