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Centre Syracuse

3300 James street, Suite 200 Syracuse, NY 13206
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About Centre Syracuse

Centre Syracuse, located in Syracuse, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. Specialty rehab programs at Centre Syracuse include age-appropriate treatment for teens addressing adolescent-specific issues and age-sensitive addiction treatment considering health and life-stage issues of older adults.

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Latest Reviews

Alissa C
1 month ago on Google
1
I’ve worked with several therapists at this practice over the past four years. I lost my grandparents in 2021, and everything around me changed. I was having a really hard time adjusting and struggling with heightened levels of anxiety that interfered with my day-to-day life. I was open to figuring out what was going on diagnostically. I was paired with a therapist who seemed kind at first, but my experience changed. She often talked a lot about herself—for example, once spending about 15 minutes describing how hard it was to live with Crohn’s disease. She also talked about her boyfriend and their situation, which left me feeling like the focus wasn’t always on my care. I had about 11 sessions with her. I prefer weekly therapy, but more often than not, she canceled our sessions the day of or just a few days before. This happened five times between March and late September. Sometimes it would end up being five weeks between sessions. This inconsistency made it hard to have a stable treatment plan. Throughout the process, I often felt like she didn’t know what to do with my case. Toward the end, she began talking about taking a class on diagnosing people, which was clearly the diagnostic privilege class that would allow her newly to diagnose clients. In my last session, she pulled out the DSM-5 and told me she thought I had bipolar type II. Before that, she had suggested autism, even though I had a history of developmental delays due to something traumatic in return, this could have easily explained some of my challenges. By the end, she told me she was 85% sure I had bipolar disorder. That percentage left me feeling uneasy—I don’t think professionals should say that unless they’re certain. Jumping from one diagnosis to another in this way was destabilizing and confusing, and it really affected me as a patient. Later in that same session, she told me I might meet criteria for narcissistic personality disorder. That genuinely offended me, especially since I came in seeking help with grief, anxiety, and coping. She also described me as grandiose and said she wasn’t sure what was wrong with me. This left me feeling very confused about who I am, questioning myself in ways I hadn’t before. I wanted coping skills and a clear treatment plan, but instead I felt destabilized and misunderstood. The sessions were not consistent or grounding for me, and I left feeling more lost than when I started. After going through so many therapists at this practice, I don’t know if I trust this clinic anymore. I came in hoping for support with grief and anxiety, but what I got instead has made me question whether therapy can even help me at all. I now feel more afraid to open up to someone in this manner ever again
Response from the owner2 weeks ago
Hi Alissa C, thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet expectations. We value your feedback and want to make sure you feel heard and supported. Please reach out to our Patient Experience team at (315) 422-0300 so we can learn more and see how we can help.
Patrick O'Neil
6 months ago on Google
1
The therapists here are great, no doubt. It’s everything else about this place that deserves 0 stars. Good luck trying to get ahold of anyone in the office. Every time I’ve called to cancel/reschedule an appointment there’s no answer and they never call back even when I leave a voicemail. Also, be prepared to pay $100 if you cancel your appointment within 48 hours, even if you’ve tried to call before then and couldn’t get ahold of anyone. This place is very quick to take your money however they can get it.
Andrew Bolton
9 months ago on Google
1
I would give this place a one star it's a terrible place people should sue this place to see a therapist!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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4.8 / 10

Accepted Insurance

Centre Syracuse works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

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3300 James street
Suite 200
Syracuse, NY 13206

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Reviews of Centre Syracuse

2.9/5 (29 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (29 reviews)
Alissa C
1 month ago
1

I’ve worked with several therapists at this practice over the past four years. I lost my grandparents in 2021, and everything around me changed. I was having a really hard time adjusting and struggling with heightened levels of anxiety that interfered with my day-to-day life. I was open to figuring out what was going on diagnostically. I was paired with a therapist who seemed kind at first, but my experience changed. She often talked a lot about herself—for example, once spending about 15 minutes describing how hard it was to live with Crohn’s disease. She also talked about her boyfriend and their situation, which left me feeling like the focus wasn’t always on my care. I had about 11 sessions with her. I prefer weekly therapy, but more often than not, she canceled our sessions the day of or just a few days before. This happened five times between March and late September. Sometimes it would end up being five weeks between sessions. This inconsistency made it hard to have a stable treatment plan. Throughout the process, I often felt like she didn’t know what to do with my case. Toward the end, she began talking about taking a class on diagnosing people, which was clearly the diagnostic privilege class that would allow her newly to diagnose clients. In my last session, she pulled out the DSM-5 and told me she thought I had bipolar type II. Before that, she had suggested autism, even though I had a history of developmental delays due to something traumatic in return, this could have easily explained some of my challenges. By the end, she told me she was 85% sure I had bipolar disorder. That percentage left me feeling uneasy—I don’t think professionals should say that unless they’re certain. Jumping from one diagnosis to another in this way was destabilizing and confusing, and it really affected me as a patient. Later in that same session, she told me I might meet criteria for narcissistic personality disorder. That genuinely offended me, especially since I came in seeking help with grief, anxiety, and coping. She also described me as grandiose and said she wasn’t sure what was wrong with me. This left me feeling very confused about who I am, questioning myself in ways I hadn’t before. I wanted coping skills and a clear treatment plan, but instead I felt destabilized and misunderstood. The sessions were not consistent or grounding for me, and I left feeling more lost than when I started. After going through so many therapists at this practice, I don’t know if I trust this clinic anymore. I came in hoping for support with grief and anxiety, but what I got instead has made me question whether therapy can even help me at all. I now feel more afraid to open up to someone in this manner ever again

Response from the owner
Hi Alissa C, thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet expectations. We value your feedback and want to make sure you feel heard and supported. Please reach out to our Patient Experience team at (315) 422-0300 so we can learn more and see how we can help.
Patrick O'Neil
6 months ago
1

The therapists here are great, no doubt. It’s everything else about this place that deserves 0 stars. Good luck trying to get ahold of anyone in the office. Every time I’ve called to cancel/reschedule an appointment there’s no answer and they never call back even when I leave a voicemail. Also, be prepared to pay $100 if you cancel your appointment within 48 hours, even if you’ve tried to call before then and couldn’t get ahold of anyone. This place is very quick to take your money however they can get it.

Andrew Bolton
9 months ago
1

I would give this place a one star it's a terrible place people should sue this place to see a therapist!

Meg Rivito
1 year ago
5

I’ve been a client here off and on for 20+ years. I was matched with a therapist that I ended up working with for 17 years. I am also in my 4th year of DBT group therapy, which is very professionally presented. Good choice!

Mary Long
2 years ago
1

Warning: Received first bill for my husband's therapy today. $529 per hour!!! What on earth?!! He was told his hourly sessions would cost about $120; What they did NOT specify was that was after it went to the insurance company. They submit a HUGELY padded fee so when the insurance company makes their 'adjustments'...they get paid an average fee of $120/hour from our pocket anyway. As if dealing with mental illness isn't hard enough. Good grief.

susan timmons
2 years ago
5

Psychological healthcare is the best place to be!

William Holm
2 years ago
1

You will be charged 60$ for every missed appointment, even if staff never informed you of the opening you got scheduled for. Price reducing will be offered, deciding not to continue can result in retaliation and having to pay full price. An unbelievable offer to eliminate all panic attacks on day one made me skeptical. We only had two sessions total. Not being informed of two appointments over Christmas cost me 120$.

Mike Bishopgcfu
2 years ago
1

Lady answering the phone needs to do better

SN R
3 years ago
5

Been going here for almost two years now. Love my therapist, reception is always super helpful and I’ve never had an issue.

Emily Swift
3 years ago
1

While I haven’t specifically gone to a therapist at this location, I did see one that works there (Nora Ferraldo). She actually made a comment about “all the help I was getting from therapy” without asking me if I felt like I was getting help from therapy (I was in chronic pain, diagnosed with severe MCAS, and I felt like I was getting next to no help from it), and at the time she made that comment I was 99% sure that I was going to commit suicide, and I was gathering materials to commit suicide. Big Mistake! However, in a very roundabout way I somewhat credit her for saving my life because I happened to mention to her how isolating it was to be in severe chronic pain and how I didn’t get out much because of my many issues. She mentioned that she used a site called meetup.com to find activities. I found a psychic medium event on that site for a guy named Steve Albert. I decided to see him, and he really understood just how serious my situation was. He prayed for me, and I ended up having a spiritual experience that saved me life…Thus, if I hadn’t seen Nora, I might never have seen Steven Albert, and I very well might be dead. Thus, I’m grateful that I saw her despite how terrible she did understanding the realities of severe chronic pain and MCAS.

Response from the owner
Thank you for taking the time to bring this to our attention. Here at Psychological Healthcare Pllc, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
SR
3 years ago
5

Seems like a lot of the issues people have with Psychological Health care begin with themselves. If you're upset because you're not willing to take your child out of school even though they desperately need therapy, that's on you. Find someone else instead of trashing a facility based on your own issue. I've gone there for 8 years and feel very comfortable. Nice staff and wonderful therapist.

shannon virginia
3 years ago
1

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