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Charles George VA Medical Center

1100 Tunnel Road Asheville, NC 28805
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Top 10 Rehab In Asheville
Charles George VA Medical Center NC 28805

About Charles George VA Medical Center

Charles George VA Medical Center is an inpatient and outpatient rehab facility located in Asheville, NC. Charles George VA Medical Center specializes in the treatment of substance abuse and mental health.

Charles George VA Medical Center philosophy bases on honoring America’s Veterans by providing exceptional health care that improves their health and well-being. This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement.

The VA provides Military Sexual Trauma (MST) counseling and treatment in a free and confidential manner. The treatment is for both male and female veterans for mental and physical conditions. Military Sexual Trauma (MS) is the term used to refer to sexual assault or sexual harassment that occurred while the Veteran was in the military.

Latest Reviews

William L. Jarvis
3 months ago on Google
3
I'm very pleased with the doctors and staff at primary care one. They are always kind and caring. I'm glad I'm in the area and can take advantage of such a splendid clinic and be under the care of the medical team here. Great bunch of folk!Edit: because of phone service. Answering service puts another annoying step in being able to connect with your clinic.
Ken Burton
3 months ago on Google
5
Compassionate, wonderful staff, very helpful and friendly. The hospital was well organized and clean.
lincoln cent
3 months ago on Google
5
I have no complaints with the Charles George VA Medical Center. All the staff treats me with dignity and respect and are very professional. They are fine in my book.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.5 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Stephanie Young

Medical Center Director

Joanna Weber

Associate Medical Center Director

Ashfaq Ahsanuddin, MD, FACP

Chief of Staff

David Przestrzelski, M.S., R.N.

Associate Director Patient Care Services/Nurse Executive

Craig Holbert

Assistant Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 280002

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2272

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (828) 298-7911
Building icon

1100 Tunnel Road
Asheville, NC 28805

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Reviews of Charles George VA Medical Center

3.9/5 (62 reviews)
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Google Reviews

3.9 (62 reviews)
shane
3 weeks ago
1

I got recommended by an Emergency room doctor for an MRI and to see an orthopedic doctor about my left shoulder. They think I tore my rotator cuff. I messaged my Dr here. Dr Hayes to let her know I need to go back to the civilian doctor I’ve seen before to get this looked at and need an MRI. She acts like I’m talking about it as if I have a small cut that I can put a band aid on and it’ll be fine. I have to have my left hip replaced and if my shoulder Is torn then I have to get the shoulder done before the hip. This doctor and her nurse fails to look at my chart before responding to me. They act like it’s something new. 25 knee surgeries this VA facility. It used to be a great place to see a doctor. It seems to be turning into the way the Dorn VA is. Can’t ever get in touch with the patient advocate. When they do call you back it’s days to a week before they do. I have emailed the White House about this issue and hope they light a fire under someone.

Honey Bee
1 month ago
5

Great experience with the women’s clinic here.

Clarence Wilson
1 month ago
5

Barry E. Beavers
1 month ago
5

I'm fairly new to VA Healthcare, but I'm more than impressed with the care I've gotten so far at Asheville .. and I've interacted with a lot of areas: ER, Admin, Phone Triage, Pharmacy, Primary Care, Labs, CT/EKG testing, and Front Desk -- EVERYONE has been friendly, nice, professional and efficient .. and I appreciate each time being thanked for my service!

William L. Jarvis
3 months ago
3

I'm very pleased with the doctors and staff at primary care one. They are always kind and caring. I'm glad I'm in the area and can take advantage of such a splendid clinic and be under the care of the medical team here. Great bunch of folk! Edit: because of phone service. Answering service puts another annoying step in being able to connect with your clinic.

Ken Burton
3 months ago
5

Compassionate, wonderful staff, very helpful and friendly. The hospital was well organized and clean.

lincoln cent
3 months ago
5

I have no complaints with the Charles George VA Medical Center. All the staff treats me with dignity and respect and are very professional. They are fine in my book.

Pat Ron
4 months ago
1

Older Vets beware, I am learning as I get older and from experiences with my older spouse that there are age restrictions for services and tests that would normally be done to help someone who is sick get better. For example, my spouse could not be given a Cologuard testing kit as the cut off age for that is 80. The usual means of testing for colon cancer is not available to people after they have turned 80. No doubt this affects the treatment decisions doctors make when treating older patients while they are in the hospital as insurance isn't going to cover all things. Vets served their country to protect it and they should be treated accordingly for that service. There should be no treatment for getting well denied to any of these heroes. My spouse was placed in the VA hospital by the ER doctor in February 2024. My spouse, the Vet, was 93. Two attending physicians told us that we could not keep coming to the hospital and one even added that my spouse "only had 6 months to live or more like 1 or 2" and we were going to have to make decisions as we could not keep coming to the hospital. Once released, my spouse was back to normal and resumed physical therapy at home. On August 14, 2024, we went to the VA for a scheduled appt and we were quickly directed to the ER because of the blood test results. The ER doctor admitted him and he was placed in a regular room only to be transferred to the ICU a day later. I was told by someone that it was because medications could be given in ICU that could not be given in a regular ward. As I was to learn late in the day on August 19, a decision had been made by the doctors to place my spouse on acute hospice. This was not discussed with me and by that time, my spouse was so drugged, he could not have given a responsible, coherent response to that choice given as he could not have understood the outcome. On August 20, he passed away away as result of this decision made by the doctors. A fair treatment was not offered as to do this would only mean he would get better and then possibly be back in the hospital in a few months and "we could not keep coming to the hospital." Although, one of the issues with the lab work was his creatinine level was 3.4. After fluids being given Wed- Sunday and then removed because of the decision the doctors made, his creatinine level was 2.7. Had he been kept on fluids, he would have gotten better in regard to the kidney function. A doctor I spoke with let me know it was the ICU attending physicians' decision to place him on hospice and that they agreed with the decision made as it was only "delaying the inevitable". If my spouse had gotten treatment, he would not have died at that point in time. He deserved the treatment that would make him well. Last I knew, doctors are not omniscient or omnipotent so to decide how and when a person dies is wrong. Only God is omniscient and omnipotent. A friend shared this with me last week and it speaks to the issue that guides decisions being made by doctors and hospitals as it applies to older patients in particular. "Thou shalt not kill also means thou shalt not let profit margins decide who lives and who dies." We were impressed with the Asheville VA back in 2017 when my spouse started going there, especially with the comments made in February by the doctors and the push to place my spouse in hospice when he did not want that as an option turned our positivity to negativity. I guess that's why nothing was said to me about the placement of my spouse on acute hospice as I would have said no. He was drugged and could not have given a legitimate response to any question he was asked about this. In fact, I thought he had gone into a physical coma and learned it was a drugged induce "coma." We, by this decision being made, were denied a final conversation where we could have expressed our love and loss and have been able to say our goodbyes. To me, the actions of the doctors was heartless to say the least. No empathy, sympathy, or compassion was shown or offered the family.

Jason Tippett
6 months ago
1

Absolute worst VA ever had the displeasure of being treated at. Called my doctor a week before on 3 different occasions to tell him I was running out of my medication...no call backs....ran out of my medication called almost everyday for 2 weeks....no call back....looked on myhealth.va.gov, finally saw where an order was put in for it to be refilled. Went to the pharmacy window to pick it up and actually had the pharmacist come LIE to my face. He told me it was mailed out the day before (veterans day). However it actually wasn't mailed out until 4 days later, according to the call center. (Which is another Absolute debacle and story for another time). I could understand this situation somewhat if the medication in question was a controlled substance, but its not. This place used to be an Amazing health care facility 6 or 7 years ago. 5 years ago I started having issues with my primary care provider and I've had a new doctor every year for the past 5 years now. One of them was actually great but left the VA because (in his words) he couldn't work for the administration at this hospital any longer. They're several other issues I have had with this facility over the last 5 years, but this most recent one is the last straw and I will be reaching out to my congressman and have already emailed the inspector general with documented evidence. I doubt anything changes but to be completely honest at least it sets my family up with ample evidence to take legal action against the ASHEVILLE CHARLES GEORGE VA MEDICAL CENTER when they kill me. Which based on how they ignore people, rush people through like cattle and treat the patient as if they are a burden is starting to seem like the logical outcome

David Stufflebean
6 months ago
4

Great facility. Great people. If your trying to find building 73 it is behind building 70 in the main parking lot it is hidden and no sign till you find it.

Richard Price
7 months ago
5

G D Lewis
7 months ago
4

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