Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Child & Family Guidance Center – Plano Clinic

4031 West Plano Parkway, Suite 211 Plano, TX 75093
Claim Profile
Child and Family Guidance Center TX 75093

About Child & Family Guidance Center – Plano Clinic

CFGC’s OP meets clients at the facility, at home or school, or somewhere in the community to make care accessible. The length of services depends on the needs of the client. Services include assessments, counseling (individual, group, and family), motivational interviewing, cognitive behavioral therapy (CBT), life skills training, case management, and medication management.

Telehealth services are available.

Clients need to contact CFGC to see if their insurance is accepted. However, mental health and drug rehab programs commonly accept major insurance plans like Aetna, Anthem, Cigna, and TRICARE. Clients are encouraged to confirm coverage with their insurance plan, as out of network benefits may vary.

Latest Reviews

Ricky “Ricky” Gutierrez
2 weeks ago on Google
1
This place has gone to hell in a basket. Their higher ups have no idea what they're doing and the team here have no empathy for their patients. Been 3 months since I asked for my medical files and still nothing (even after they charged me $20)! Ridiculous
Response from the owner3 days ago
Thank you for leaving us a 5-star review! We will pass along your comments to our staff. Our team works diligently to ensure that all clients are taken care of. We'd like to speak with you to learn more about your visit. Please contact us at Tjohnsen@childrenandfamilies.org. We look forward to speaking with you!
tay j
2 weeks ago on Google
1
I sent a letter over for my son to be able to take his meds for school. I sent over two weeks ago still no letter and not a soul can do anything for me. Front desk Plano location, call center I been calling for days. Then now today my son with going without meds because letter was never sent to the school. Its sad that not a soul seems to care about getting the job done. It really sucks that this phone is run this way and nobody know anything. The best part the dr wont be back until next week to sign the form so.now my son is without meds until next week. And good luck with a NP heling they are very rude as well I really iam upset because my child deserves better.
Response from the owner3 days ago
Thank you for sharing your concerns, Tay. We apologize for the inconvenience and understand the urgency of your situation. Please contact us directly so we can assist you further.
Brenda Rangel
3 weeks ago on Google
1
Pésimo, Pésimo servicio. He estado llamando por semanas para pedir que el doctor Kumar o su asistente o la enfermera envíe la autorización de un medicamento de mi hijo y simplemente en la ubicación de Plano nunca contestan y en centro de atención envían y envían mensajes pero parece que nadie los recibe. La Srita Erika anteriormente me había apoyado con esta situación pero ya es imposible hablar con ella. Es increíble que al enviarte un medicamento olvidén enviar la autorización a la aseguradanza para poder recogerlo.
Response from the owner3 days ago
Lamentamos la experiencia que ha tenido, Brenda. Apreciamos su paciencia y le invitamos a comunicarse con nosotros directamente para resolver esta situación de manera eficaz. Su satisfacción es importante para nosotros.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.2 / 10

Accepted Insurance

Child & Family Guidance Center – Plano Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

12-step icon12-Step

12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.

aftercare iconAftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Staff

Andy Wolfskill, LMSW

CEO

Michelle Turner

CFO

Todd Wright, LPC-S

COO

Leslie Noble

Director of Mental Health Services

Alicia Gerich, LCSW-S

Director of Clincal Proceses

Angelo Abella, LPC-S

Director of Specialty Programs

Asif Rashid, MD

Medical Director

Tressie Johnsen

Director of Marketing & Development

Contact Information

Building icon

4031 West Plano Parkway
Suite 211
Plano, TX 75093

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Peter Lee, PhD

Reviews of Child & Family Guidance Center – Plano Clinic

2.9/5 (127 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
53
4
5
3
2
2
8
1
60

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (127 reviews)
Ricky “Ricky” Gutierrez
2 weeks ago
1

This place has gone to hell in a basket. Their higher ups have no idea what they're doing and the team here have no empathy for their patients. Been 3 months since I asked for my medical files and still nothing (even after they charged me $20)! Ridiculous

Response from the owner
Thank you for leaving us a 5-star review! We will pass along your comments to our staff. Our team works diligently to ensure that all clients are taken care of. We'd like to speak with you to learn more about your visit. Please contact us at Tjohnsen@childrenandfamilies.org. We look forward to speaking with you!
tay j
2 weeks ago
1

I sent a letter over for my son to be able to take his meds for school. I sent over two weeks ago still no letter and not a soul can do anything for me. Front desk Plano location, call center I been calling for days. Then now today my son with going without meds because letter was never sent to the school. Its sad that not a soul seems to care about getting the job done. It really sucks that this phone is run this way and nobody know anything. The best part the dr wont be back until next week to sign the form so.now my son is without meds until next week. And good luck with a NP heling they are very rude as well I really iam upset because my child deserves better.

Response from the owner
Thank you for sharing your concerns, Tay. We apologize for the inconvenience and understand the urgency of your situation. Please contact us directly so we can assist you further.
Luis M
2 weeks ago
5

Response from the owner
Thank you, Luis, for your generous 5-star rating! We appreciate your support and are dedicated to providing the best care at Child & Family Guidance Center - Plano Clinic. Your satisfaction is important to us.
Brenda Rangel
3 weeks ago
1

Pésimo, Pésimo servicio. He estado llamando por semanas para pedir que el doctor Kumar o su asistente o la enfermera envíe la autorización de un medicamento de mi hijo y simplemente en la ubicación de Plano nunca contestan y en centro de atención envían y envían mensajes pero parece que nadie los recibe. La Srita Erika anteriormente me había apoyado con esta situación pero ya es imposible hablar con ella. Es increíble que al enviarte un medicamento olvidén enviar la autorización a la aseguradanza para poder recogerlo.

Response from the owner
Lamentamos la experiencia que ha tenido, Brenda. Apreciamos su paciencia y le invitamos a comunicarse con nosotros directamente para resolver esta situación de manera eficaz. Su satisfacción es importante para nosotros.
Jacqueline M Sanchez
4 weeks ago
5

Lindsay, the receptionist was very polite, she greeted us with a beautiful smile ! Was very helpful, kind courteous. outstanding patient service. She was very patient with us while trying to figure out what would be the best time for us to make our next appointment. Which we so appreciated.

Response from the owner
Thank you, Jacqueline, for your wonderful feedback. We're delighted to hear that Lindsay provided exceptional service during your visit to the Child & Family Guidance Center - Plano Clinic. Your appreciation means a lot to us!
Belen Furtado
1 month ago
2

My children have been coming here for many years, we have never had a communication problem like we have had recently. Last Friday my son had an appointment and was left in the que for hours. They rescheduled him to today and he spoke to a case worker at 11, and now were going on 2 hours waiting again. I called up there and waited 15 mins to just be transferred to a voicemail. This isn't great patient care or concern. I miss the old staff and their concern for their patients. :( UPDATE: I had to leave work and go up there after them holding for almost 3 hours. I spoke with Lindsay who was very helpful, and helped my son get seen by another person. I appreciate her.

Response from the owner
Belen, we apologize for the inconvenience you've experienced. Your feedback is invaluable to us. Please reach out directly to discuss this further; we are committed to ensuring a better experience.
LaTonya Johnson
1 month ago
5

Love this place

Response from the owner
Thank you for your kind words, LaTonya! We appreciate your support of Child & Family Guidance Center - Plano Clinic and are glad to hear you love our services.
Keira Anne Leverton
1 month ago
1

This place is definitely haunted.

Response from the owner
Thank you for sharing your thoughts, Keira. We take all feedback seriously and would appreciate the opportunity to discuss your experience further. Please reach out to us directly.
Michele Britt
2 months ago
1

We were told we had 8 am appt. They refused to email their intake forms stating HIPPA violation, but blank forms are not violation. Couldn’t get all forms at once, which then caused our ‘appt’ to not start until 8:45. After 1 hour 15 min. We were told we were done with intake and doctor would call later. Doctor later called stating 2 prescriptions sent. One prescription can’t be filled because it was written wrong. Pharmacy has called twice and pt mom three times with no response. Still no correction. How is any of this helpful? They also recommend several therapies/other treatments but don’t offer them here.

Response from the owner
Michele, we appreciate your feedback and are sorry to hear about your experience. We strive to improve our processes and would like to discuss your concerns further. Please reach out to us directly at your convenience.
Reyna Rivera
2 months ago
5

Todo muy bonito. Llevo a mi hijo cada mes y a el le encanta porque lo atienden bien.. solo que en ocasiones como hoy que estoy llamando para reprogramar una cita no me contestan. Y estoy llame y llame... no se que pasa

Response from the owner
Thank you for your feedback. We are glad to hear that your son enjoys his visits at Child & Family Guidance Center - Plano Clinic. We apologize for any difficulty you experienced reaching us and appreciate your patience.
Kate Chen (Kate)
4 months ago
1

Staff is horrible, just want to clock out on time and canceled my kids appointment even though we arrived before our appointment window. They gave me forms to fill out and NEVER informed me that those forms have to be completed by 4 or they cannot see us today!!!!! Hello?!! I drove 40 min to get here (I was not late at all) because my kid is coughing a lot lately and we just to get send back home because your staff failed to inform parents and patients that they have to finish the freaking forms by 4. Front desk definitely knows that we are bilingual and not that proficient in English, makes me wonder if they did it on purpose by not telling us the dealing cuz obviously, we need more time than locals to fill out the form. No consideration nor leniency was given. Terrible Terrible service and attitude.

Response from the owner
Thank you for your feedback, Kate. We regret to hear about your experience. We value your concerns and invite you to reach out directly so we can address this matter appropriately.
S.
5 months ago
1

Staff needs to be mindful and considerate of the brain damage and memory issues that their patients suffer. Was told in a condescending way on the phone that their appointment reminder system is broken and that it is my fault that I missed my appointment last month, when they have made sure to call to remind me in the past. I have brain damage and memory problems from a grand mal seizure and from multiple mental illnesses. If it wasn't for the fact that I have been a patient since 2018, and need these medications to even be able to function, I would have left a long time ago. Edited to add: if it wasn't for running out of one of my medications I would not have even known I missed my appointment. I go 3 months between visits and depend on the phone call reminder, as the calendar on my phone is unreliable. Also, don't expect a timely visit from Dr. N, she's on average 30 to 45 minutes late every damn time, I've almost been late to work waiting on her.

Response from the owner
S, we are sorry to hear that you missed your appointment and may have received inaccurate information over the phone. We will work with our call center team to insure they have up to date information. They were correct that we are not using the same automated reminder system as we had previously. We sent notification of that change in August and September. If you didn't receive that text, please contact us at hereforyou@childrenandfamilies.org so we can confirm that we have the correct number. Our support staff make reminder calls 1-2 business days prior to each appointment. Again, if you did not receive that call, please let us know so we can update the contact information on file. We hope to have our automated system operation again soon. We appreciate your patience as we continue upgrading our systems to provide the best care to our patients.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Child & Family Guidance Center – Plano Clinic

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline