About Citizen Advocates Behavioral Health Urgent Care Center
Citizen Advocates – Crisis and Recovery Center provides urgent care crisis and recovery services at their facility in Malone, New York. This is a 24/7 service that requires no appointment. They serve individuals experiencing chronic mental health and addiction crises that need immediate attention. This crisis may include medication side effects, withdrawal symptoms and panic attacks. Others are hallucinations, extreme mood changes and suicidal thoughts.
While typical emergency care has long wait times and short term, less focused care, this service delivers immediate 24 hour access to mental health and substance use disorder treatment. This includes mental health and addiction counseling, co-occurring disorder therapy and outpatient detox. Other options include voluntary respite stays, therapy groups, and peer-run groups. This treatment is provided in a safe and conducive home-like environment where clients receive personalized care from a team of highly trained behavioral health professionals. These experts offer case management, care coordination, recovery focused crisis support and recovery planning. This is in addition to comprehensive crisis risk assessment and evaluation.
The program includes a 24 hour crisis line and a mobile response unit to ensure immediate support and guidance. They will connect you to community based resources and other support services that promote well being upon recovery or stabilization.
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Our Methodology
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Addiction Treatments
Levels of Care
Outpatient 
Medically Assisted Detox 
24-Hour Clinical Care Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Programs
Clinical Services
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Eye Movement Desensitization And ReprocessingResearch clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Staff
President & Chief Executive Officer
VP of Operations & Finance & Chief Operations Officer
Chief of Staff
Associate Vice President of Finance
Network Associate Vice President of Operations
Associate Vice President of People
Associate Vice President of Clinical Care
Contact Information
(518) 481-8160 
125 Finney Blvd
Malone, NY 12953
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