Top Ranked Drug Rehab Centers In Massena, NY

The first time I came to the VA I was nervous and disappointed with my provider. I felt uncomfortable making an appointment to come back. So I asked for a new provider and I could not be happier, everything I said was heard and immediately addressed. My mental health was declining I told my provider this and she had me in with a counselor the same day. The ladies at the front desk have always shown so much respect and are very patient with me. I feel so lucky now to have the Massena VA.

I have always been respect and professionalism.

I only in countered one problem while using this clinic and it was because of the referral people not the actual clinic

I recently sent a client to this facility. The client is responding well to the program and is embracing what the program has to offer. It's hard to find a good OP facility, but I will refer clients here to continue on their road to recovery.

I received excellent care from Dr. Manimaran who expertly diagnosed me with babesiosis which had caused me to be seriously ill and nearly caused me to need a transfusion. I am forever grateful for his kindness and expertise. Chris Hickson Rochester, New York

This is the place to have your kids. My wife and I have been through this process 3 time now ( 1x Thompson Hospital, 1x Florida, 1x Potsdam Hospital) and this hospital blew all the others out of the water. We showed at 5am where we were greeted by Megan who was on the last quarter of a graveyard shift and yet still maintained impeccable bedside manner. She truly appeared to enjoy what she does so if she was burned out she sure didn't show it. Dr. Dargie was professional and thorough. Nurse Anna was tentative, nice, and an all around pleasure as she took great care of my wife and baby throughout surgery day. Big fan of Dr. Terrence, she has great pediatric advice if you ask her for it! While I cannot remember all the nurses we encountered there was not a bad one at all! The whole maternity ward deserves a bonus from Rochester Regional Health in my opinion! It is hard to find a whole group of nurses that are that great! Good enough for me to write this whole review so that says something. Lastly the food was top notch! Not the typical hospital food everyone dreads. Hospital is clean, staff are nice, food is good, have your babies here!

Amy, in the ER, deserves all five stars! Thank you Amy!

They attend to their patients very well and they always make sure that you are comfortable when they are attending to you.

New Life hits like that deep breath you didn’t know you were holding. You walk in feelin’ broken, maybe full of guilt or just plain lost — and they meet you with calm, kindness, and a game plan that actually makes sense. Detox? They’ve got it locked down, no chaos, just steady support and people who check on you like they really care. But the real shift happens once your head clears. They help you dig into the why, not just the what. Therapy’s real, group talks get you thinking, and little by little, you start to feel like yourself again — or maybe someone even better. New Life ain’t just a name — it’s what they hand you, one honest step at a time.

New Life really feels like a fresh start. From the moment I reached out, they made things feel less overwhelming. They didn’t push or preach—they just listened, helped me understand my options, and walked me through the detox and recovery process step by step. It felt personal, not like some cookie-cutter program.What made the biggest difference was how real the people were. They actually care, and they’re there when it matters most. If you’re ready to turn the page and need folks who’ll stand by you while you do it, this is a solid place to begin.

This place is better than any rehab I've ever been to. All you can eat. PB and j anytime! Nurses are amazing.

Very good 😊

Great ppl

It is a helpful place to come. The staff is excellent at helping me put my life into perspective. The staff is kind and caring.

# St. Joe's Outpatient Rehab: A Healing Journey in Rhyme When injury struck and left me in pain, St. Joe's rehab helped me feel whole again. Their outpatient care, so thoughtful and kind, Brought healing to body and peace to mind. The therapists there are second to none, Each session planned till the healing was done. With patience and skill, they guided my way, Through exercises that strengthened me day by day. The facility's clean, the equipment's first-rate, No crowded waiting, you're never running late. From physical therapy to occupational care, Compassionate experts are always right there. They listened to concerns, answered each question, Made personalized plans with careful attention. Progress was tracked, goals clearly defined, Recovery became more than hope—peace of mind. The staff works together, a unified team, Making impossible recovery more than a dream. Flexible scheduling that fits with your life, Reducing the burden and cutting the strife. Insurance was handled without any fuss, Professional service you can truly trust. From first consultation to final session, St. Joe's made healing their true profession. So here's my review, grateful and true: St. Joe's Outpatient Rehab, I recommend you! Five stars for helping me stand up tall, Thank you for giving me back it all! ⭐⭐⭐⭐⭐ Take the first step and ask for help.

Effecient

I live here

Very good 😊

Great ppl

It is a helpful place to come. The staff is excellent at helping me put my life into perspective. The staff is kind and caring.

Love the place they helped me threw my worst of times in my life changed my whole life fmwith addiction and mental health these guys are god blessings in disguise

I have been going to Citizen Advocates for over 4 years. The team works like a wonderful caring unit. Sue is the best receptionist, kind and caring. Judy treats me with dignity and respect. Sherry heart is always on her shoulder. The doctors and therapist go way out of there way for me. If it wasn't for them I don't know where my life would be. Besides medication I also receive life tools. Thanks ❤️ to you all for always being there for me.

Nurse Judy is the best nurse a person can ask for and sherry is the receptionist and she is very professional and polite

Kind and helpful staff. Compassionate/knowledgeable counselor.

Great safe place for anyone to stop and gather there thoughts and get some solid advice without being judged

Professional staff, clean environment, and service rarely topped anywhere else. I wouldn’t trade it for any other VA in the USA.

Great facility clean and comfortable with courteous and compassionate staff I have never felt so at ease in any other clinic

You guys are so good to me even when I’m at my worst, thank you <3

Have a great doctor here, and nurses are decent and non judgemental unlike other clinics I've gone too

Its all in how you carry yourself while your their, if you need help ask for it. Ranting amd raving around the clinic being aggressive is gonna get you treated differently. Go in and be a normal decent person, be civilized for christ sakes your experience will be much more positive. In the end like you, there only doing there job. Ive been there 6 years and ive never ever had an issue everyone's very nice and makes my short time there better, always talkative and very friendly. Without them i know i wouldn't be standing on this side of the ground. Where many of my friends and family unfortunately have lost their own fights and their no longer her with us today"RIP". So super thanks to all staff for all that you guys do each and everyday..

First of all I got to say I had a very good experience up to this point and hopefully continue a great experience with everyone here in the three months that I have been here. This team has been great and have gone way above and beyond . I also can compare from the clinic in Orlando that I was in beforehand . I agree 100 percent with the comment that the entire system sucks. It sure does but understand that there are federal guidelines they must abide by. Sometimes believe it or not when you screw up the system is not in your favor. However, thankfully I haven't screwed up. I've overcome many obstacles to work the system in my behalf. There is much help from this caring staff when you try on your part. Thank you for going way above and beyond Jen, Robin, Dr. Carteli, Erin, all the beautiful ladies at the front desk, and nurses! Seriously, I could not have come this far without and look forward to your help moving forward. Thank you so much! For everone that's going here have faith on the system but first and foremost have faith in yourself! You can do it and will!

Thank you for saving my life.

I've had mostly good experiences here, with the practitioners and with the office staff. I have a feeling dissatisfied people write reviews of practitioners and staff than satisfied ones. I've been a patient for a couple of years now and mainly see psychiatrist Wendy Randall for medication for a life-long sleep/insomnia disorder. She's very understanding and not afraid to prescribe me my needed meds that I've been taking for a very long time and cannot sleep without. One has to also see a counselor here and Amy , my counselor, is a very good listener for the most part. I tend to miss appointments, especially with Amy, so see/talk with her, via telahealth, only so often . If i saw/talked with her more often perhaps it would help more. I also suffer from a lot of stress and unhappiness due to overwork so it's good to have people to "check in" with I don't agree at all that the folks at BHSN are prone to call the police or try to have committed to a psychiatric facility. I have admitted many times to feeling extremely and have no one here do that to me. On the other hand they certainly seem to take suicidal ideation seriously . I do feel bad for anyone not getting proper treatment for *serious* potential or likely suicide or not being referred to the right place for them but am not familiar with what is or isn't available in what area and don't know what to suggest The comments by some about supposed privacy and/or HIPPA violations are certainly concerning & upsetting and I don't know what to make of them. The most recent I see here is from a year ago. I certainly hope that if there was truth to those complaints that they've been seriously addressed and fixed /and any violations ceased ! If you're not happy with either your psychiatrist or counselor here I highly suggest trying another one at the same practice. I wasn't at all happy with the psychiatrist I was originally assigned . She was young (and i am not) and not comfortable prescribing me my all my sleep meds (which I have been taking for decades) I asked to try speaking with an older person and was assigned Wendy and have had no problems with her at all. Especially considering how often I miss appointments, I find this place, the office staff and the practitioners to be especially tolerant , kind and patient, and in fact moreso than any medical practice I've used since I moved to this area (Wilmington/Northern Adirondacks) over four years ago It might be ideal if one could call at any time when in need of someone too speak to and I think that service was previously but no longer available If there weren't so many seemingly unfair negative reviews I'd give a 4 *s since things are seldom completely perfect but I'm giving 5*s to bring the, imo, unfair total score up. If I could call and speak to anyone any time I needed to I would likely feel a 5* review is truly deserved and that my experience with BHSN is near-perfect

Great