Columbia University Irving Medical Center Smithers Center

Dear Patient Relations Team, I am writing to express my dissatisfaction with the services I recently experienced at Columbia University Irving Medical Center/Herbert Irving Pavilion. I have several serious concerns: 1. Lack of Translation Services: I do not speak English, and during my interactions with the hospital, no one offered translation assistance. When I called, I expected support to communicate effectively, but this was not provided, making it very difficult for me to understand or be understood. 2. Unauthorized Changes to My Appointment: My appointment time and doctor were changed without my knowledge or consent. I was not informed or asked for approval, which is unacceptable. 3. Switch to a Nurse Practitioner: My appointment was reassigned from a doctor to a nurse practitioner without my agreement. This change was made without any explanation or discussion with me, and I am not comfortable with it. These issues have caused me significant frustration and inconvenience. I request an explanation for why these problems occurred and what steps will be taken to address them. I also urge the hospital to ensure translation services are available for non-English-speaking patients like me in the future. Please respond to me in writing at this email address, and if needed, you can contact me at my phone number

Who is Susan J. Lemelle Johnson; A/k/a Dr. Crawford?

They don't take complaints seriously