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Comprehensive Mental Health Services

17844 East 23rd Street Independence, MO 64057
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Comprehensive Mental Health Services MO 64057

About Comprehensive Mental Health Services

The CSTAR program is an outpatient substance abuse program that’s geared specifically towards adolescents between the ages of 12 and 18. These services are given after school hours during the school year and two to six p.m. in the summer.

Another unique service at this facility is the Healthcare Home service. Clients receiving this service will have regular assessments from a nurse care manager to ensure they’re achieving wellness goals. They’ll also get assistance with managing health conditions, help with accessing a family doctor, and access to a wellness coach who will provide health education. Persons with a severe mental health condition, such as substance abuse disorder, are eligible for this program.

The medications that are used for medication assisted treatment (MAT) include acamprosate, buprenorphine, and naltrexone. Each of these medications is designed to treat either opioid addiction, alcohol addiction, or both.

Clients who choose to participate in the peer support services can receive assistance and support from individuals who’ve been successful in recovering from addiction. Recovery coaches are trained to encourage and model recovery from substance use in a way that’s specific to the needs of the client.

Facility Overview

Bed icon 12
Number of Available Beds

Latest Reviews

Joshua
3 weeks ago on Google
1
Geez, a 2.4. sounds a little high to me. This place is a complete joke. Sadly it's the only resource for a lot of people. I guess when they know that it's easier to treat people like garbage.
Response from the owner1 week ago
I'm sorry that you've had this experience, Joshua. We are always striving to improve our services and if you want to reach out to me at canderson@thecmhs.com to give more specifics on your experience with our services, I would be happy to pass those on to our leadership and our client experience team.
Jacob Attebury
1 month ago on Google
1
Terrible! I been going to them for a while and nothing but problems with the providers and today I took a ua per usual and they tried to say I failed for fent subs and weed which weed and subs yes but I haven’t used fent in a year and I took my own at home fenty test and it was negative for fenty only bad for weed and subs after waiting 3.5hrs already that’s the shit that makes ppl wanna use again…..
Response from the owner1 week ago
Jacob, thank you for sharing your experience with us. I am going to make sure that the VP over Recovery Services has this information not only to address your treatment but also to help us continue to improve the experience for our clients.
kay pre
1 month ago on Google
1
if i could post zero stars i would cuz this review is for the crisis center across the street what doctor knowingly prescribes someone antidepressants for depression and bipolar disorder gives them a month supply with no refills and then books there appointment 62 days out, so you went to medical school right???? you know you can’t just stop meds like that right????? closed the weekend but never texted or called about a refill???? yall tryna make people suicidal out here well can’t wait to sue yall
Response from the owner1 week ago
I'm so sorry that you had this experience, Kay. We appreciate the feedback so that we can examine our process and continue to improve. I will share this with the leadership of the Behavioral Health Crisis Center. If there is an email or phone where you would like someone to contact you, please email me at canderson@thecmhs.com and provide that information and I will reach out to get someone to address your situation. Thank you.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Accepted Insurance

Comprehensive Mental Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Julie Pratt

President, KC Region

Lori Byl

COO

Jenny Duncan

VP Recovery Services

Carl V. Anderson

Director of Regional Organizational Affairs

Jessica Berry

Director of Youth Services

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Building icon

17844 East 23rd Street
Independence MO, 64057

Fact checked and written by:
Eric Owens
Edited by:
Peter Lee, PhD

Rehab in Cities Near Independence

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Reviews of Comprehensive Mental Health Services

2.47/5 (115 reviews)
4.5
Staff
4.5
Amenities
3.3
Meals
4
Value
4.3
Cleanliness
5
30
4
10
3
7
2
8
1
61

Reviews

5
gave me purpose

After everything I been through, this place helped me rebuild who I am. The workouts brought my body back, but it was the talks, the brotherhood, that brought back my purpose. They really got into the mental side too. Only thing I’d change is more structured peer mentoring ... Read More

Tyrone B.
Reviewed on 5/29/2025
Staff
5
Amenities
5
Meals
3
Value
4
Cleanliness
4
5
Safe Space for Women

Felt safe for the first time in years. They really saw me as a person, not just my addiction. Loved the women-only groups. Helped me reconnect with my kids too. Food was okay but the healing mattered most.

Sheila M.
Reviewed on 4/10/2025
Staff
5
Amenities
5
Meals
4
Value
4
Cleanliness
4
4
Private & effective care

Honestly didn’t think I could pause work long enough to face this, but they made it possible. Private, quiet, and the CBT focus was a game changer for my anxiety. I kept my team running remotely which mattered a ton. Could use a bit more tech access, but overall, solid car ... Read More

Jordan M.
Reviewed on 3/14/2025
Staff
4
Amenities
4
Meals
3
Value
4
Cleanliness
4
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (111 reviews)
Wendy Martin-Boise
1 week ago
5

Domi Lee
2 weeks ago
3

Joshua
3 weeks ago
1

Geez, a 2.4. sounds a little high to me. This place is a complete joke. Sadly it's the only resource for a lot of people. I guess when they know that it's easier to treat people like garbage.

Response from the owner
I'm sorry that you've had this experience, Joshua. We are always striving to improve our services and if you want to reach out to me at canderson@thecmhs.com to give more specifics on your experience with our services, I would be happy to pass those on to our leadership and our client experience team.
Jacob Attebury
1 month ago
1

Terrible! I been going to them for a while and nothing but problems with the providers and today I took a ua per usual and they tried to say I failed for fent subs and weed which weed and subs yes but I haven’t used fent in a year and I took my own at home fenty test and it was negative for fenty only bad for weed and subs after waiting 3.5hrs already that’s the shit that makes ppl wanna use again…..

Response from the owner
Jacob, thank you for sharing your experience with us. I am going to make sure that the VP over Recovery Services has this information not only to address your treatment but also to help us continue to improve the experience for our clients.
kay pre
1 month ago
1

if i could post zero stars i would cuz this review is for the crisis center across the street what doctor knowingly prescribes someone antidepressants for depression and bipolar disorder gives them a month supply with no refills and then books there appointment 62 days out, so you went to medical school right???? you know you can’t just stop meds like that right????? closed the weekend but never texted or called about a refill???? yall tryna make people suicidal out here well can’t wait to sue yall

Response from the owner
I'm so sorry that you had this experience, Kay. We appreciate the feedback so that we can examine our process and continue to improve. I will share this with the leadership of the Behavioral Health Crisis Center. If there is an email or phone where you would like someone to contact you, please email me at canderson@thecmhs.com and provide that information and I will reach out to get someone to address your situation. Thank you.
Andrew Giefer
1 month ago
1

They are forcing antidepressants to me, when I do not need them, they are also terrible to get ahold of and to even call you back.

Response from the owner
I am sorry that you are having difficulties with your services here at CMHS. If you would like to email me at canderson@thecmhs.com I can get you in touch with someone to address your concerns. Thank you for your feedback.
Brianna Roberts
1 month ago
3

I have very mixed feelings about this practice. The first two providers I was placed with were wonderful. I felt heard and that they had a genuine interest in finding a solution. Since being placed with a new provider, I've lost all those feelings. I received a call last month that my appointment needed to be rescheduled, I have since called multiple times and left voicemails with no return call. I also am not sure if it is an issue of how they store records, or an issue of my new provider, but they didn't have records of testing I had done and it seemed like they hadn't even reviewed my file before seeing me the first time. This practice has some really great and caring people working, but it's starting to feel like the bad is outweighing the good.

Response from the owner
Brianna, thank you so much for leaving this feedback. If you would like someone to look into these issues for you to see if we can resolve them, will you please email me at canderson@thecmhs.com and I will get this to the right person to address it.
Avery
1 month ago
2

I started in Aug 2024. Everything went smoothly. I was told I would be put on a wait list for talk therapy. I was started some psych meds and given a follow up appt. I brought up a few times during my psych follow up appts. that no one had called me to schedule talk therapy. They did some research and my next appt. in Jan/Feb of 2025 I was told I had "slipped through the cracks" and I would be scheduled right away. Comprehensive Mental Health called me in March of 2025 to schedule talk therapy. I told I didn't need it anymore as I had found another provider in the past 6 months it had taken them to determine I had "slipped through the cracks" Dr. Reddy told me I need to eat healthier. Which isn't a lie as I had described I had gained weight. I found that insensitive as a person that had a history of disordered eating. She was always very kind and willing to work with me. That still stings a little. My next follow up appt was scheduled to be in June 2025 with Dr. Reddy. After rescheduling me twice beforehand, I received a third call to reschedule again. I made the decision that asking for a third reschedule was something I would not tolerate. I told the person that I will call back to reschedule another time. It is now July 2025 and I called to reschedule. Andrew called me back (I left a voicemail to schedule another appt). Andrew and I have had a few conversations regarding scheduling appts. I have experienced at least twice a somewhat passive aggressive conversation when it comes to Andrew's communication style. I asked for Andrew to give me a call back after 3PM (I was working) and he said he couldn't guarantee that he could call back. That's all fine and dandy. I'll call back again when I have some time. I called for the last time today. I called psych to schedule a psych appt, they couldn’t get me in until Aug 26 (about 5 weeks from now) I was told, "No other providers are available before then. Even for a “bridge” appt." I said that’s fine I’d like to switch providers anyways. The operator says "okay, we will need you to fill out a transfer form." I said, "okay how does that work?" Operator says, "They say they will approve or deny it." I said "alright." They asked if I was out of meds I said, "no, I’d just like to resume them I’m going thru a hard time right now." Operator said, "oh okay we’ll do u want to do talk therapy? We can get you in sooner than we can for psych." They transfer me to another person because I said sure (I said no thank u to the month long wait for psych, they said they had a lot of providers quit recently so the schedule is full up) I ask the new operator I was transferred to, "What’s the wait on talk therapy?" She said, "virtually no wait once we have a referral, which is seems you have one in September" I said, "alright sounds good, you’ll have to do another assessment though" She said I was originally going to be seen by Jennifer. This was a surprise. I hadn't heard that name in my care treatment plan before. Which leads me to believe (speculation of course) that this was where the ball was dropped when I had "slipped through the cracks". I only say this because I was JUST told by the operator I already had a referral created in Sept of 2024 and that my assigned provider was Jennifer. Despite that, I needed a new talk therapy provider as Jennifer didn't have anything available. There was an issue finding another provider that I can do talk therapy with. The operator was having difficulty finding a provider that takes commercial insurance ( the type offered thru an employer). She said she was not finding a provider that took commercial insurance. Mind you, not my insurance SPECIFICALLY (I was never asked who my insurance was through) just anyone that takes commercial insurance. I thanked them for their time and ended the phone call. Please be aware that I have been a patient there for almost a year and this is what I have gone through in a year with the most tumultuous, inconvenient happenings occurring rather recently.

Jessica Perez
2 months ago
2

No one ever answers the phone to schedule an appointment

Response from the owner
Jessica, thank you for sharing this information and I'm sorry that you are not getting through on the phone. Would you be willing to share with me the specific department you are calling as I want to reach out to the supervisor over that department to share this information so that we can make sure it gets addressed.
Rhonda Yohe
2 months ago
1

I waited for 3 hours to talk to a TV, with the sun on the screen, couldn't hardly hear..because I'm old. I suppose anger management could be added to the list of stuff they won't treat me for. I had to give the star in order to post.

Response from the owner
I'm sorry that your experience was one that was frustrating for you. I will share this information with our client experience team to review our processes for improving the experience of those who come to us for help.
Jessica Boyd
3 months ago
1

If you want help don't waste your time here.

zagomyego
3 months ago
3

Transferred here after a move to KC. They called my first prescriptions into to the wrong Walgreens. Then they told me I had to tell Walgreens to correct their mistake even though they are literally my provider. Once I called Walgreens they said that my refill request had been sent 6 days earlier and they were waiting on Comprehensive to get back to them. Somehow in 2 phone calls no one at Comprehensive knew this already but what they did know was that it was my fault off rip.

Response from the owner
Thank you so much for your feedback. I would like to get this information to the correct person/people at CMHS so that they could review and make corrections. Was in Genoa Pharmacy who called your prescriptions in to the wrong Walgreens, or one of the medication clinic staff?
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