Comprehensive Mental Health Services

17844 East 23rd Street Independence, MO 64057

About Comprehensive Mental Health Services

Comprehensive Mental Health Services is a behavioral health provider that offers substance abuse treatment in Independence, Missouri. They’ve provided trauma informed care for adults, families and children for over 60 years. The staff members treat patients with evidence-based practices and tailor their services to each individual’s specific needs. Clients can receive treatment through outpatient (OP), and peer support services. CMHS also provides medication assisted treatment (MAT) and the CSTAR Program.

The CSTAR program is an outpatient substance abuse program that’s geared specifically towards adolescents between the ages of 12 and 18. These services are given after school hours during the school year and two to six p.m. in the summer.

Another unique service at this facility is the Healthcare Home service. Clients receiving this service will have regular assessments from a nurse care manager to ensure they’re achieving wellness goals. They’ll also get assistance with managing health conditions, help with accessing a family doctor, and access to a wellness coach who will provide health education. Persons with a severe mental health condition, such as substance abuse disorder, are eligible for this program.

The medications that are used for medication assisted treatment (MAT) include acamprosate, buprenorphine, and naltrexone. Each of these medications is designed to treat either opioid addiction, alcohol addiction, or both.

Clients who choose to participate in the peer support services can receive assistance and support from individuals who’ve been successful in recovering from addiction. Recovery coaches are trained to encourage and model recovery from substance use in a way that’s specific to the needs of the client.

Facility Overview

Number of Available Beds

Latest Reviews

Twitchechoshady Boys

3 months ago on Google

I transfered from another center. They told me they would accommodate my need for zoom or telehealth appointments. They did not.The called in my meds wrong. Twice.The did not return phone calls. In several different instances. To me.They did not return contact to my pharmacy. According to my pharmacy, numerous times.They refused to refill a medication, even knowing I was out, which could lead, and has, to withdrawal symptoms.Even after I made the appointment I was "late" in making.If there was ever someone I actually hated enough to want them in emotional pain, I wouldn't be cruel enough to recommend them to this place.All it takes in a place dealing with the vulnerable is 1 person who gets their jiggles and giggles from messing with them to do irreparable harm.

Response from the owner2 months ago

I am sorry that you have had this experience. If you email me at canderson@thecmhs.com I can connect you with someone in leadership who can work with you to get your needs met and also to look into these issues so that we can correct them.

Sharon Wilburn

4 months ago on Google

Katy has been encouraging and skilled as a psychiatric nurse practitioner. She s the best.

Response from the owner2 months ago

Thank you so much for sharing your feedback, Sharon. We are glad to hear that you are receiving the support that is helpful to you.

Raven Parr

4 months ago on Google

Claims to help people with no insurance but they don't. They don't work with low to no income people at all and expect you to be able to figure out how to pay out of pocket.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.3 / 10

Gallery

Comprehensive Mental Health Services MO 64057

The facilities at Comprehensive Mental Health Services in Independence, MO 1

Location

Accepted Insurance

Comprehensive Mental Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.

Intensive Outpatient

Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

Residential Setting

Staff & Accreditations

Staff

Julie Pratt

President, KC Region

Lori Byl

COO

Jenny Duncan

VP Recovery Services

Carl V. Anderson

Director of Regional Organizational Affairs

Jessica Berry

Director of Youth Services

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

(816) 254-3652

Website

17844 East 23rd Street
Independence MO, 64057

Get Help Now - 816-892-9904

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Reviews of Comprehensive Mental Health Services

2.5/5 (100 reviews)

Google Reviews

2.5 (100 reviews)

Jessica Boyd

1 week ago

If you want help don't waste your time here.

zagomyego

1 month ago

Transferred here after a move to KC. They called my first prescriptions into to the wrong Walgreens. Then they told me I had to tell Walgreens to correct their mistake even though they are literally my provider. Once I called Walgreens they said that my refill request had been sent 6 days earlier and they were waiting on Comprehensive to get back to them. Somehow in 2 phone calls no one at Comprehensive knew this already but what they did know was that it was my fault off rip.

Response from the ownerInvalid relative date format:

Thank you so much for your feedback. I would like to get this information to the correct person/people at CMHS so that they could review and make corrections. Was in Genoa Pharmacy who called your prescriptions in to the wrong Walgreens, or one of the medication clinic staff? <br>

Leila Marte

I’m not sure why everyone is so rude in the other reviews, as people seemed to have lost their dignity. However, I’ve had nothing but pleasant experiences here. My provider Dr. Brooks has been nothing short of amazing and the staff are beyond sweet and helpful. Perhaps you all should show some kindness and it would be reciprocated back. They always smile and treat me well when I have my appointments and I live over an hour way to come here! I love this office and all the staff I’ve encountered so far, truly a wonderful experience!

Thank you so much for the feedback, we are so glad to hear that your experience has been a positive one. We know that we always have room for improvement and so we welcome all feedback, though it is always nice when someone has a positive experience.

Poetry by Kiki Tru3lies

2 months ago

With all the run arounds, Misinformation, and delays you’re probably better off blowing your brains out! Stay away from psychiatrist Crawford! Very unprofessional, dismissive, and not interested in helping anyone.

Jacob

Nichole Sears

3 months ago

4 months ago

Katy has been encouraging and skilled as a psychiatric nurse practitioner. She’s the best.

Thank you so much for sharing your feedback, Sharon. We are glad to hear that you are receiving the support that is helpful to you.<br>

Britany Cook

Just went in for my first initial visit today. All of the staff were incredibly kind, helpful, and very empathetic. The front desk ladies were so nice and awesome to chat with. Dominic, the man who did my evaluation questionnaire, was incredibly kind, empathetic, so thoughtful, and so helpful. There were times during the evaluation where I was very tearful and upset about my situation, and he was an amazing listener and gave great support. I had an awesome first visit, and I hope that the rest of my visits go the same way. :) Thank you to everyone who helped me today because I desperately need it 🙏❤️

Susan Miller

5 months ago

They were bought by Burrell Healthcare 2 years ago. I've had 4 case managers and 4 doctors in 5 years. The meds that were working for me and had me feeling well were monkeyed around with each time a new doctor thought they were better and had better ideas than the last one. How I felt about it meant zero. I've had 1 terrific case manager and 3 that need to work in another field. I'd look carefully for another place before resorting to this impersonal, non-responsive "healthcare facility." There are a few really great people, but unfortunately they're never the ones you need when there's an issue -- and there's ALWAYS an issue, and they're always big issues that wind up making your mental health worse. Nothing is ever corrected for the next time, and I would strongly urge you to avoid them. I have gone days without my medicine on more than one occasion for more than 3 days for no other reason than the snail pace and nonsense excuses of the medical staff. Three times in the past 8 months I showed up for my scheduled appt only to be told that the doctor wasn't there that day and I had to be rescheduled. This list could fill up pages with many, many issues of all types. They're going to push the big pharma drugs on you, even if you want to keep things minimal and regardless of what's been working for you; trust me they'll change it. I've never written a review this scathing about any company, and I feel bad for the few friends I have there that have tried to help me. Unfortunately, however, my overall experience has been dismal and this past week became worse. If anyone knows of a private office that will take MCD at this point, please let me know, and don't even consider CMH. You'll hate it there. (And btw, the responses you'll see here from some faceless employee that apologizes for the many bad reviews you will read here can be safely ignored. They DON'T have a "we'll fix it" crew. I've read that people have been treated like they were unsophisticated, uninformed, and had no right to question a doctor or nurse. That's exactly what your can expect.)

Mariel Sands

6 months ago

Thank you so much for the feedback.

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