Policies changed from day to day from on-site administration. Not enough staff to care for the physical needs of the patients.
About Conway Behavioral Health Hospital
Their inpatient programs treat youth and adults who need immediate support for a mental health condition. This may also extend to co-occurring disorders, like addiction. As soon as you come in, they’ll perform a comprehensive assessment to understand more about your physical and mental health. After they review your symptoms and medical history, they’ll create a custom treatment plan to fit your needs.
Your plan may include several services designed to improve your condition while you’re living on site. Some of the most common ones include individual, group, and family therapy, medication management, art and music activities, yoga and pet therapy. When you’ve progressed enough to move into outpatient care you’ll attend group therapy sessions that focus on a variety of addiction related topics such as anger management, conflict resolution and healthy communication.
I like that these group meetings help you address some of the underlying issues related to your condition. They also give you the chance to hear from others who are also in recovery and share advice. All of their groups are led by registered clinicians or masters level nurses.
Some clients say the team here is kind and sympathetic toward everyone’s needs. They truly care about the people in their program and want to see them succeed. However, others report negative interactions with some of the people on staff.
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW
Facility Overview
80 Number of Available Beds
$30 Avg Cost per Day
Latest Reviews
If I could give 0 stars I would... there was ZERO communication, no safety plan and he was discharged n we were told basically he didnt qualify for services anymore. This place is supposed to help people, save the kids and fix the family.... therapist told me I shouldn't let him back in my home and make him someone else's problem.
Therapist are not experienced. Constant problems getting meds. I would avoid this place. I’m considering filing a lawsuit against them.
My experience at Conway Behavioral Health was extremely concerning and disappointing. I came there needing care, safety, structure, and support, but what I experienced felt far from therapeutic.
During my stay, I felt that patients were often overly medicated rather than genuinely treated. The environment did not feel focused on healing. Group therapy was inconsistent and rarely occurred, and I did not receive meaningful one-on-one therapy. I only saw the doctor once during my stay, which was very troubling given the level of care patients are supposed to receive in an inpatient behavioral health setting.
The staff often appeared indifferent, overwhelmed, or disconnected from the needs of the patients. Compassion, communication, and basic attentiveness were lacking on a daily basis. For people in crisis, that kind of environment can feel not only neglectful, but emotionally damaging.
I also became aware of serious safety concerns during my time there, which only added to my fear and discomfort. Overall, my stay felt more like being managed or sedated than actually being helped.
I believe behavioral health patients deserve dignity, consistent therapy, medical oversight, compassion, and a safe healing environment. Unfortunately, that was not my experience at Conway Behavioral Health.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Clients undergoing treatment at an inpatient rehab receive extensive therapeutic support through daily addiction counseling and recovery-focused services. These often include addiction education and life skills training. Many inpatient facilities also offer evidence-based holistic therapies, such as massage, yoga, acupuncture, creative arts therapy, and experiential therapy. Inpatient care is typically best suited for clients who recently completed detox, are in early recovery, or at a heightened risk of relapse.
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Clients in addiction recovery typically require robust, ongoing support, which rehab aftercare programs are designed to provide. These programs are premised on the idea that clients' mental, emotional, physical, social, and financial wellbeing is essential to recovery. Clients collaborate with their case managers and addiction recovery team to identify the rehab aftercare services they will need to thrive while in recovery. Clients may receive peer coaching, career counseling, and 12 step program induction, among other services.
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.
Treatments
Many of those suffering from a mental health concern also suffer from substance abuse issues. Dual diagnosis or co-occurring disorders is the condition in which the individual suffer from both illnesses. Conway Behavioral Health Hospital specializes in mental health concerns and co-occurring substance abuse issues.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Alcoholism (alcohol use disorder) affects a person mentally, physically, and relationally. A person with alcohol dependence craves alcohol and has an impaired ability to control their alcohol consumption. They experience withdrawal symptoms if they stop alcohol use. Individuals with this condition can achieve recovery through treatment. Alcohol rehab in Arkansas offers inpatient and outpatient options that provide counseling, support groups, and medication to help individuals overcome alcohol addiction and maintain recovery.
The goal of drug rehab in Arkansas is to help individuals stop using addictive substances and learn healthy ways to remain clean long-term. Participants learn vital skills to cope with cravings and manage stress, to prevent relapse.
Opioid AddictionIn Arkansas, substance abuse treatment programs can help you overcome drug and alcohol addiction. These comprehensive programs offer various levels of care and evidence-based therapies like cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and eye movement desensitization and reprocessing (EMDR). The programs effectively address substance abuse and any co-occurring disorders.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
If you participate in couples therapy, your therapist may use one or more methods to help you improve communication and resolve conflict. These techniques can include emotionally focused therapy, psychodynamic couple's therapy, and cognitive behavioral therapy.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Amenities
-
Private Setting -
Gym
Staff & Accreditations
Staff
Stefanie Magalong
Interim Chief Executive Officer
Van Hoang, CPA
Chief Financial Officer
Kerri Dixon
Chief Nursing Officer
Thomas Stinnett, MD
Medical Director
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 617821
Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Conway Behavioral Health Hospital.
Contact Information
2255 Sturgis Rd
Conway, AR 72034
Get Help Now - 501-575-0717
Sponsored Helpline
Sponsored Helpline
