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Crestwyn Behavioral Health Hospital

9485 Crestwyn Hills Dr
Memphis, TN 38125
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The facilities at Crestwyn Behavioral Health Hospital in Memphis, TN 5

About Crestwyn Behavioral Health Hospital

Crestwyn Behavioral Health Hospital is a Tennessee-licensed psychiatric hospital in Memphis providing inpatient behavioral health and addiction treatment for adolescents, adults and seniors.

The facility treats substance use disorders alongside co-occurring conditions like depression, anxiety, bipolar disorder and PTSD using an interdisciplinary clinical team.

With 24/7 crisis stabilization and a full continuum of care Crestwyn offers a safe, supportive environment designed to help each patient find lasting recovery.

Inpatient Addiction Recovery and Detox

Crestwyn’s Addiction Recovery Program provides medically supervised detox and inpatient treatment for adults 18 and older struggling with substance use.

The team is experienced in treating addiction to alcohol, opioids, benzodiazepines and other substances within a structured, 24/7 hospital setting.

Patients participate in group programming focused on coping skills, relapse prevention and psychoeducation, supported by CBT and DBT skills, plus individual and family therapy.

Treatment includes stabilization and healing that targets root causes with discharge planning that begins at admission and includes referrals to community resources.

Dual Diagnosis and Trauma-Focused Care

The center’s dual diagnosis program treats guests experiencing a mental health condition and a substance use disorder at the same time.

The hospital also offers trauma-focused care and dedicated tracks for adolescents ages 12 to 17, including on-site schooling to help teens stay on track academically.

 

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Facility Overview

Bed icon 80
Number of Available Beds

Latest Reviews

Damilola Beatrice
2 months ago on Google
5
I am very impressed with the professionalism and care provided here. The staff members are incredibly supportive, attentive, and dedicated to ensuring a safe and welcoming environment for everyone. Highly recommended for anyone seeking quality care.
Response from the owner1 week ago
It truly makes our day to receive feedback like this. Your words inspire us in the work that we do. Thank you so much!
Ayodele Rebecca
2 months ago on Google
5
"The staff at Crestwyn Behavioral Health were professional, respectful, and attentive. The environment felt welcoming and organized, and communication was clear throughout the process. I appreciated the care and support provided and would recommend the facility to others seeking behavioral health services."
Response from the owner1 week ago
We are so grateful for your feedback. Reading this truly inspires us in the work we do every day. Thank you so much!
Moyinoluwa Elizabeth
2 months ago on Google
5
Very good place, they have good nurses and technicians
Response from the owner1 week ago
We sincerely appreciate your feedback! Our goal is to offer life-changing care that promotes lasting healing.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Crestwyn Behavioral Health Hospital works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.

Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Clients receiving support in a rehab aftercare program typically have abstained from drugs or alcohol for a period of weeks or months and have completed high-level (often inpatient) treatment. Drug rehab aftercare is designed to support clients in maintaining their sobriety as they re-engage with their ordinary lives at home, in the workplace, and in the community. Services are highly individualized and evolve with clients' changing needs, but generally include peer coaching and relapse prevention.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

To keep you safe and comfortable during the detoxification process, a medically assisted detox provides you with a team of medical professionals who can provide the necessary medications to treat any potential withdrawal symptoms. Suddenly stopping chronic abuse of substances like alcohol, benzodiazepines, or opioids can have uncomfortable and even dangerous side effects.

Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Alcohol use disorder (AUD) is a treatable condition characterized by uncontrolled consumption of alcohol which continues despite negative consequences. Treatment options for alcohol addiction include inpatient or outpatient alcohol rehab in Tennessee. Therapeutic methods include group and individual therapy, medication, and holistic therapies. Aftercare is often provided through 12-step support groups, which offer ongoing accountability and encouragement.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

Substance abuse treatment in Tennessee is available in addiction treatment centers, where experienced addiction professionals can treat both substance use disorders. Typically, clinicians use a range of evidence-based therapies such as a biopsychosocial assessment, cognitive-behavioral therapy, and motivational interviewing to get a complete picture of your mental health, support systems, and motivation to change. Through an individualized treatment plan, you'll receive the support you need to achieve long-term sobriety through new skills and relapse prevention strategies.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

If you participate in motivational interviewing in Tennessee, your therapist will focus on four key strategies: open questions, affirmation, reflections, and summarizing. Rather than confront or warn you to change, the clinician will allow you to explore your own motivations and decide what changes you may need to make in your life.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • recreation iconRecreation Room

Staff & Accreditations

Staff

Lindsey Blevins, LPC-MHSP-S

CEO

Sara VanScoy

Chief Medical Officer

Lisa Downing-Kidd

Chief Nursing Officer

Derrick Roach

Director of Plant Operations

Traci Boyd

Director of Human Resources

Danielle Echols

Director of Risk Management

Courtney Nolen

Director of Quality

Amber Parker, M.S.

Director of Clinical Services

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 590562

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Crestwyn Behavioral Health Hospital.

Contact Information

Building icon

9485 Crestwyn Hills Dr
Memphis, TN 38125

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Reviews of Crestwyn Behavioral Health Hospital

2.62/5 (215 reviews)
5
Staff
5
Amenities
5
Meals
5
Value
5
Cleanliness
5
71
4
15
3
8
2
11
1
120

Reviews

5
My stay is very nice

I just love it so they can help people like me good stuff they believe the food is good the bed 🛌 was good it is a good place to go to get help I just love crestwyn the staff good to me it was fun going to the gym and learning

Tamara B.
Reviewed on 9/29/2024
Staff
5
Amenities
5
Meals
5
Value
5
Cleanliness
5
4

The worst 4 days of my life. I came out worse than when I went in. I was truely traumatized by my stay. Nursing staff was uncaring and cruel. Techs slept in the hallways while doing 1:1 watch. I was left in soiled scrubs (menstrual blood and breast milk, as I had been nursin ... Read More

Reviewed on 12/29/2019
1

they treated staff very poorly. everyone in the building was related and nothing was ever done fairly. Human resources never addressed any of the problems brought to them about staff. The CEO herself wasn't pleasurable either. I wouldn't refer anyone to work and take their ... Read More

Reviewed on 11/17/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (209 reviews)
Tracy Sutcliffe
1 month ago
1

mrossido
1 month ago
5

Life_after_50
1 month ago
1

This was the worst experience of my life. All I wanted to do was go to the ER for help. But since my group therapy would noteet again until next Tuesday. I was allowed in group because I was hurting. A woman came out told me I wasn't in pain. It was all in my head. She said I didn't have scoliosis. I imagined my spinal,fusion. I had lost touch with reality that I wanted to kill myself. They had to think for me. Long story,short, I was held for 3 weeks. I witnessed employees sleep at night. I saw a woman who passed out outside with no supervision. I was attacked by another patient. I was told although my resting heartrate was 155. My blood pressure was always 170+/140 everyday. My physical health was never addressed and told I didn't need medical attention my blood pressure was fine. Still trying to get help for the trauma they inflicted on me. I had toove to another state. I was discharged once I became suicidal. Still suicidal. No therapy but music and game therapy. Still scared of this place. This place is very dangerous.

Martin Murphy
2 months ago
1

The staff is uncommunicative and neglectful to the point of patient and family harm. I wouldn't be surprised if their neglect is a plan to bill more Medicare by delaying patient discharge.

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