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Frontier Behavioral Health Clinic

107 S Division St Spokane, WA 99202
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About Frontier Behavioral Health Clinic

Frontier Behavioral Health – 17 East 1st Avenue is an outpatient behavioral health clinic that’s located in Spokane, Washington. They provide outpatient medical care including mental health therapy and psychiatric care. They also offer substance use disorder treatment and outreach services. For emergencies, they provide crisis care.

The Program for Assertive Community Treatment (PACT) is an evidence-based outpatient program for adults aged 18 and older. PACT provides services for people with mental illnesses like psychosis, schizophrenia, or other psychotic disorders. These valuable services include substance abuse counseling and employment coaching. They also receive medication management and healthcare coordination. If you enter the PACT program, you can expect to engage in psychoeducation, group classes, and peer support.

Another unique program available at this facility includes intensive dialectical behavior therapy. This is a 12 to 18 month skills based program for adults with emotional problems. The program focuses on learning skills on how to stay in the present moment and get through a crisis. You’ll also learn how to improve relationships and regulate emotions. Treatment includes individual therapy and skills training groups. You might engage in phone coaching as a part of this program too.

Latest Reviews

Wolf Gaming
2 months ago on Google
1
Every therapist I've had here has done ONE meeting then when the next appointment comes, they suddenly no longer work with the company
Lamar Roe
10 months ago on Google
1
It's been a while since I was here but I'm reviewing now because every time I think about my experience here it makes me mad. I'm sorry if there are great people working here but the people I spoke to were not helpful at all, one of them seemed very inexperienced and the other I never felt was actually listening to me, constantly forgot things we had discussed, and felt very condescending at times, and on top of that I was misdiagnosed multiple times. I've spoken to many different people regarding my issues and this was my worst experience so far, I actually feel that my mental health was made worse going here.
Elijah Markovic
10 months ago on Google
1
After a few years with frontier, I have a motto: low-quality service for low-income patients. Some practitioners here are kind and empathetic, and others are abrasive and disrespectful. There is no real standard for what experience or qualifications one needs to hold a position, which results in a dice-roll for what kind of service your going to get.As for the actual treatment, its pretty bare bones. If you can google Cognitive Behavioral Therapy and meditation you ll know just about as much as anyone there. To give an idea of the varieties of service, I had one practitioner who didn t understand the LGBT thing , one who said they didn't have talk therapy , one who broke HIPPA and then disappeared, one who would rant about their family life to me, and several who would operate under the assumption their patients can t make decisions themselves and assumed everyone who walked through their doors was having a psychotic episode.Of course there were many sweet people here who genuinely want to help you despite their painful lack of resources. But it seems most people who work there have grown distrusting through poor experiences with unstable clients.In summary, disadvantaged individuals, seniors, those on disability, on government insurance; they deserve quality health care to.
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Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab enables clients who are exiting detox or who are at an increased risk of relapse to focus on their recovery in a highly structured and supportive environment. Inpatient rehabs provide intensive clinical supervision and high-level treatment. Clients remain at the facility through the length of their program and typically receive multiple addiction counseling and education sessions per day. Holistic therapies, such as yoga, message, and meditation, may be used to relieve stress and ease discomfort.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) are frequently used to facilitate clients' transition from inpatient to outpatient care. Clients who are more stable may also choose to enter IOP rather than a residential rehab following detox. Intensive outpatient treatment typically consists of nine to 20 therapeutic hours per week, with services ranging from psychotherapy to recovery education to holistic care. Many programs offer medication assisted treatment (MAT) for opioid and/or alcohol addiction.
heart-hands iconIntervention Services
It can be difficult for family and friends to carry out a successful drug intervention in Washington on their own. Intervention services can help. These services typically include education about addiction and enabling behaviors, expert facilitation for interventions, and recommendations for appropriate treatment. Often, the involvement of intervention services can create a smooth transition into rehab.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Washington includes a team of medical professionals who are on-site 24/7 to provide the care you need. Medical staff can provide medications and other physical treatment to help you safely navigate withdrawal. Counselors offer mental and emotional support. Other specialists who offer additional resources may include nutritionists, family therapists, and case managers.
medically-assisted-detox iconMedically Assisted Detox
Medical detox is often the first step in addiction recovery and involves ridding the body of drugs and/or alcohol in a supervised inpatient setting. If you've become physically dependent on substances like alcohol, benzodiazepines (like Xanax), or opioids, quitting abruptly may cause uncomfortable or even dangerous side effects. In medically assisted detox, a team of medical professionals will help manage any potential withdrawal symptoms with the aim of keeping you as safe and comfortable as possible.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (509) 838-4651
Building icon

107 S Division St
Spokane, WA 99202

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Rehab in Cities Near Spokane

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Reviews of Frontier Behavioral Health Clinic

2.29/5 (18 reviews)
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Reviews

1

We have a family member who was experiencing issues with manic bipolar. He became violent, suicidal and a danger to the public. It took 48 hours working with law enforcement and Frontier to get him to an ER for an evaluation. After the evaluation he was placed in a rehabilit ... Read More

Reviewed on 11/1/2019
5

The staff of this place made me feel always special and they gave me the hope to keep going. The gal at the front desk was so nice helping to resolve our issues. I love this place! is the best of all, do not hesitate to visit them, I am very impressed by the services I recei ... Read More

Reviewed on 3/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2 (16 reviews)
Oliver Em
1 month ago
1

Update (4/2025): If you are currently on any Schedule I medications, beware. Bringing them up during a medication management appointment will result in you being held to an FBH policy where "anyone seeking stimulants, anxiolytics, or other Schedule I medications are required to stay with the first provider they see," regardless of personal disagreements or incompatibility. Submitted a grievance 8 months ago regarding my treatment by medication manager Wendy Ricks, who made a number of discriminatory statements including "I would never prescribe someone like you a Schedule I drug" and "you don't need [Adderall] because you don't have a job". Lying to her supervisor, she denied these statements. Despite this, her supervisor, Dr. Christman, has refused outright to directly address his decision to deny me a transfer to another medication manager or meet with me at all, contrary to the expectations laid out in the grievance policy. Indirectly, I was given the ultimatum of "continue seeing Wendy or seek treatment elsewhere". The list of references for other medication management options consisted of 4 numbers, 2 of which were no longer in service, while the other two were to CHAS and Unify, both of which require a full transfer of all healthcare services, including primary care, which I do not have any reason to make. When I consented to see Wendy again, she told me that she would be more than happy to transfer me if I had personal issues with her, which I do, and I made it clear that was the case. She then rolled back her statement, addressing the policy, and continued as if she hadn't said that. On a personal note, she is toxic positivity personified and if you ask her something she doesn't want to answer, she will obfuscate by changing the topic or asking an unrelated inane question. She's happy to throw medication at you, but will label you as "med seeking" and unable to transfer if you mention a stimulant drug in your list of current medications; but she will also behave as if she is not the one responsible for doing that, as if she has no control. In conclusion, my original review stands: FBH WANTS THE MENTALLY ILL TO DIE. THEY WILL NOT HELP. THEY CANNOT COMMUNICATE INTERNALLY. THEY WILL LIE TO YOU. THEY WILL MAKE EMPTY PROMISES. THEY WILL NOT HELP YOU. RUN.

Ariana Joy
1 month ago
5

Love Wendy and Frontier - great treatment

Wolf Gaming
2 months ago
1

Every therapist I've had here has done ONE meeting then when the next appointment comes, they suddenly no longer work with the company

CLR
6 months ago
1

Elijah Markovic
10 months ago
1

After a few years with frontier, I have a motto: low-quality service for low-income patients. Some practitioners here are kind and empathetic, and others are abrasive and disrespectful. There is no real standard for what experience or qualifications one needs to hold a position, which results in a dice-roll for what kind of service your going to get. As for the actual treatment, its pretty bare bones. If you can google Cognitive Behavioral Therapy and meditation you’ll know just about as much as anyone there. To give an idea of the varieties of service, I had one practitioner who “didn’t understand the LGBT thing”, one who said they “didn't have talk therapy”, one who broke HIPPA and then disappeared, one who would rant about their family life to me, and several who would operate under the assumption their patients can’t make decisions themselves and assumed everyone who walked through their doors was having a psychotic episode. Of course there were many sweet people here who genuinely want to help you despite their painful lack of resources. But it seems most people who work there have grown distrusting through poor experiences with unstable clients. In summary, disadvantaged individuals, seniors, those on disability, on government insurance; they deserve quality health care to.

Lamar Roe
10 months ago
1

It's been a while since I was here but I'm reviewing now because every time I think about my experience here it makes me mad. I'm sorry if there are great people working here but the people I spoke to were not helpful at all, one of them seemed very inexperienced and the other I never felt was actually listening to me, constantly forgot things we had discussed, and felt very condescending at times, and on top of that I was misdiagnosed multiple times. I've spoken to many different people regarding my issues and this was my worst experience so far, I actually feel that my mental health was made worse going here.

Tara Melody
1 year ago
1

I'm trying to get in to get some help, and so far I'm getting nothing but the run around. I'm not off to a good start with these people. They need to do better! Edit: its been since yesterday morning, going on closing and STILL no results!! I'm about to give up!

June Moore
1 year ago
1

This is the worst place to go because I don't think it's helping me anymore and I'm thinking about cancelling my appointment for counseling I'm never going anymore for counseling at this place 😭😭😭😭😭😭👎👎👎👎👎👎👎👎👋👎

Jaide Zubrod
1 year ago
5

acidsplatter
1 year ago
3

this place is a good choice for mental health. the counselor Brandy is great. she gets 5 stars in my book. easy to talk to inteligent and she seems to actually care about people. I could point out a few goofy things about the place itself, like where it actually is or even the pictures on the walls. but I've formed my opinion already I'll let you do the same. 5 star counseling in a 3 star facility lol

Peter DiNovi
1 year ago
1

I saw Dr Wendy on Friday and was denied a medication that I have successfully been on for 15 years. When I asked her why she wants me to come off she said she wont write the script. She also whispered so low the while time. How do you let this person deal with psych patients? My primary care said I should have seizures and possible death in the next two days and I wont go to ER. Thanks for the help

Axton Monet
1 year ago
5

Frontier has given me my life back. Once you're properly set up with your clinician and therapists, there are so many wonderful changes you can expect. Not only that, but this location offers the best peer support staff I've ever worked with (Nikki, you're fantastic!). They have a variety of groups, and offer med management. My clinician was great at connecting me to resources for homelessness and housing options, and honestly, frontier has been instrumental in my recovery. I cannot thank this organization enough.

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