Hillside Heights Rehabilitation Center in Eugene, OR | Get Costs, Reviews, Insurance Info

Hillside Heights Rehabilitation Center

1201 McLean Boulevard Eugene, OR 97405

About Hillside Heights Rehabilitation Center

Hillside Heights Rehabilitation Center, located in Eugene, Oregon is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. They offer residential care providing long term support for addiction recovery.

Latest Reviews

Heather Orr

5 months ago on Google

Nice staff but nice doesn t mean professional service. No one who is trying to heal and get strong should be served such terrible cafeteria food. Nothing fresh , mostly everything from a can. The cooks sure don t want to hear that and seems as though no one has courage to fire and start fresh. Food is one thing patient has to look forward to- even staff has said they wouldn t eat that food.Rooms are too small for two patients with equipment and commodes. Not efficient and hard to keep sanitary.Would be nice to have music or at least have the piano in use. Music is healing. A tv with movies in local area with warm lights. Make it cozy and welcoming.

Response from the owner4 days ago

Thank you for reaching out and sharing your concerns regarding the care provided at Volare Health. We deeply value the trust you place in us, and it s important to us that all clients and their families feel heard and supported. We sincerely apologize if your experience did not meet the high standards of care we strive to provide. Please know that we take all feedback seriously and are committed to addressing any issues to ensure the well-being and satisfaction of our clients. We would appreciate the opportunity to discuss your concerns in more detail and work together toward a resolution. Please feel free to contact us directly at (502) 826-0990 or let us know a convenient time for a conversation. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us continually improve the quality of care we provide. Warm regards.

Zach Pendergrass

1 year ago on Google

Recently, after a week-and-a-half hospital stay, my mother spent about two-and-a-half weeks here at Hillside. She was treated very well, very kindly, and very attentively. The staff were very friendly, communicative to her (and myself as her caregiver), and very good at their jobs.Our family has had nightmare rehab stories from other facilities with other family members, so we went in with a negative predisposition, but we were relieved and glad to have those expectations subverted.Highly recommended.

Response from the owner2 months ago

Hello Zach - Thank you so much for your kind words. It is our pleasure to serve you and your mother.

Carol Lewis

1 year ago on Google

Food is terrible, rooms are small, meds not given on time.

Response from the owner2 months ago

Hello Carol We have received your review, please call our compliance hotline at (855) 302-1100 so we may learn more and investigate further. Thank you.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.6 / 10

Gallery

Hillside Heights Rehabilitation Center OR 97405

The facilities at Hillside Heights Rehabilitation Center in Eugene, OR 1

The facilities at Hillside Heights Rehabilitation Center in Eugene, OR 2

The facilities at Hillside Heights Rehabilitation Center in Eugene, OR 3

The facilities at Hillside Heights Rehabilitation Center in Eugene, OR 4

The facilities at Hillside Heights Rehabilitation Center in Eugene, OR 5

Location

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Donald Knox, LNHA

CEO

Brian Smith

CFO

Nichole Bond, RN, MSN, LNHA

Chief Nursing Officer

Rhiannon Hunter, M.S. CCC-SLP, RAC CT

Chief Rehabilitation Officer

Benjamin J. Sparks, ESQ

Chief Legal Officer

Christy Bruner

Senior VP of Human Resources

Contact Information

(541) 683-2155

Website

1201 McLean Boulevard
Eugene, OR 97405

Get Help Now - 503-558-3757

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Reviews of Hillside Heights Rehabilitation Center

3.2/5 (38 reviews)

Google Reviews

3.2 (38 reviews)

Neal

2 weeks ago

My mother has been in your facility for over a week and and you stuck her in a room with no tv no phone and a woman who screams all night. Thefood is so salty I couldn't eat it even.I hope somebody can at least get her a tv. All she hears is were looking into it. I haven't even heard from anybody at the facility

Andrea

1 month ago

My aunt was staying there after her surgery. I felt so bad for the people that were there. Two people crammed up in a little room, to the point where their and the bed practically touched. The room is a mess. Their port a toilets full of urine. Right next to dinner table n tray. I had to go and get them ice water as well as put away the dinner trays my aunt has not had a shower in 10 days. I talked with one nurse and she didn't know anything about it talked to another nurse she said I'll be done in the next morning I ca I'm mylled the next morning it wasn't done blah blah. So basically took an additional two days to get them to even give her one. Extremely loud in the halls and very unprofessional. I left crying do you have to stay there when you don't feel good I just felt so bad for anyone that's had too.

Response from the ownerInvalid relative date format:

Thank you for reaching out and sharing your concerns regarding the care provided at Volare Health. We deeply value the trust you place in us, and it’s important to us that all clients and their families feel heard and supported. We sincerely apologize if your experience did not meet the high standards of care we strive to provide. Please know that we take all feedback seriously and are committed to addressing any issues to ensure the well-being and satisfaction of our clients. We would appreciate the opportunity to discuss your concerns in more detail and work together toward a resolution. Please feel free to contact us directly at (502) 826-0990 or let us know a convenient time for a conversation. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us continually improve the quality of care we provide. Warm regards.

Teri C

Our mother was not rehabbed in any way shape or form! Understaffed for sure, they left my mom sitting in a wheelchair for hours, the rooms were so small it was ridiculous. Each patient slept in a twin sized bed! The food was so bad. We pulled our mom outta there so fast, they were shocked at our actions but we did not like that place at all, very bad vibes and mean employees.

Karen Herrman

2 months ago

5 months ago

Nice staff but nice doesn’t mean professional service. No one who is trying to heal and get strong should be served such terrible cafeteria food. Nothing fresh , mostly everything from a can. The cooks sure don’t want to hear that and seems as though no one has courage to fire and start fresh. Food is one thing patient has to look forward to- even staff has said they wouldn’t eat that food. Rooms are too small for two patients with equipment and commodes. Not efficient and hard to keep sanitary. Would be nice to have music or at least have the piano in use. Music is healing. A tv with movies in local area with warm lights. Make it cozy and welcoming.

Tom Anderson

10 months ago

1 year ago

Hello Carol – We have received your review, please call our compliance hotline at (855) 302-1100 so we may learn more and investigate further. Thank you.

Aiyana Sederlin

What a great place. The CNAs work hard, and the nurses are outstanding. Management listens to and addresses concerns of staff, residents, and their families right away. Maintenence is impressive and integritous. The food is quality, and the activities are creative!

Hello Aiyana - Thank you so much for your kind words. It is our pleasure to serve our residents, their families, and our community.

Dawn Davis

Hello Dawn - Please feel free to reach out if there is anything we can do to improve your experience with us. We are happy to help!

melissa cariño

2 years ago

Amazing staff here and with hospice services. We are so grateful for their kindness and consideration during such a difficult time.

Thank you so much for your feedback. We really appreciate it!

Shelby McClure

We apologize that we were unable to meet your expectations at our care center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Customer Service Hotline by calling 877-874-8416 or emailing Compliance@avalonhealthcare.com

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