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Avenue 360 Health and Wellness – Heights

2150 W 18th St Houston, TX 77008
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The facilities at Houston Area Behavioral Health in Houston, TX 2

About Avenue 360 Health and Wellness – Heights

The Heights clinic, run by Avenue 360 Health and Wellness in Houston, Texas provides a comprehensive suite of services for clients. They have medical care, mental health and substance use treatment and multiple housing programs. They also have support programs like case management and transportation services.

They have a sliding scale of fees and if you don’t currently have insurance, they have specialists who can help you find coverage you’re eligible for. They accept some private insurance as well as Medicaid, Medicare and TRICARE.

Consistent Screening and Evidence Based Treatment

One unique element of The Heights is their Screening, Brief Intervention and Referral to Treatment (SBIRT). This program screens everyone for substance use concerns during their routine medical care.

This helps identify those who need help before they volunteer so they can get treatment sooner, which will hopefully limit the negative impact of problem substance use. The Heights provides evidence based care for addiction, including medication assisted treatment. They can help clients who have co occurring mental health and substance use disorders as well.

The Heights is able to meet people where they are, offering harm reduction services as well. For those who want to quit smoking, they have nicotine replacement therapy.

Additional Support for Long Term Recovery

Treatment can only last for so long, and then it’s time to live out your recovery independently in daily life. Fortunately, you’re not on your own.

The Heights has a 24/7 on call health and wellness line to help you get immediate answers and reinforcement for your new habits. The on call team can provide case management and referrals to help you get any additional services you need.

You can also get peer recovery support, which partners you with someone who has been through treatment and is also in recovery. They can help you connect to recovery support groups and additional programs from The Heights for housing support and other services. Having someone who has been in your shoes can encourage you to continue in your new way of life and maintain long term sobriety.

Latest Reviews

Davina Samuel
3 months ago on Google
1
I came in for blood work and to see how the FMLA process goes. While I was waiting for the doctor, mine you the walls are thin and I can here everything I heard the doctor Elizabeth Horvath say I m not signing nothing I don t know her in a very mean unprofessional manner! I was very shocked how she spoke about me! When her assistant came in I told her I heard everything she said about me and told her that was unprofessional and rude!! All she could of said was that I needed to see another doctor for me issue instead of being loud in the hallway plus I was supposed to have blood work done and she didn t even do that! Elizabeth Horvath just wasted my entire day for nothing! She needs to go to for mannerism and be more professiona!
Yessenia Castillo
3 months ago on Google
5
Excellent
Joey Rouser
3 months ago on Google
1
The representatives in the Housing Department at Avenue needs to be fire, starting with Vickie and Augustin Martinez the manager over the department. Augustin Martinez avoids calls, and Vickie is unprofessional and rude. Just because I can t get anyone directly does not mean I will stop with you. You all are a Federally Funded. I will climb whatever ladder needed; have funding for your department cut and redirected, and have you Vickie and Augustin Martinez fired.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Location

Accepted Insurance

Avenue 360 Health and Wellness – Heights works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
heart-hands iconIntervention Services
A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

The purpose of family therapy is to create a supportive and understanding family dynamic within the family unit. Therapists help individual members to identify and change harmful behavior patterns and improve communication. This provides a stable foundation for the family and their loved one's recovery.

Staff & Accreditations

Staff

Dr. Charlene Flash

President & CEO

Donny Joseph

President, BOD

Cynthia Middleton

VP, BOD

Atif Riaz

Treasurer, BOD

Alicia Baturoni-Cortez

Secretary, BOD

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

2150 W 18th St
Houston, TX 77008

Fact checked and written by:
Anna Spooner
Edited by:
Courtney Myers, MS

Rehab in Cities Near Houston

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Reviews of Avenue 360 Health and Wellness – Heights

3.7/5 (249 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (249 reviews)
Revel Lightwood
1 month ago
2

A careless mistake made by one of their phlebotomists left me with nerve damage in my arm, resulting in severe pain that kept me nearly bedridden for over a week. I reached out to their compliance office multiple times and submitted a written complaint, but no one has responded or made any effort to address what happened. It’s now been two months since the injury. I saw the doctor twice in April for follow-ups. Both times, he brought up “God” repeatedly, downplayed my concerns, and advised me to simply think positively and take Ibuprofen. He even said the pain couldn’t be “that bad.” While he did give me a referral to a neurologist, his dismissive attitude made it clear that he was more interested in minimizing the issue than taking responsibility for his staff member's blunder. I’ve tried to be patient and respectful, but I’m done with Avenue 360. I’m also considering reporting them to the medical board. It’s incredibly disappointing, especially since this clinic was recommended by The Montrose Center. I’m giving two stars because the front desk staff were kind and respectful of my pronouns, which I genuinely appreciate.

Beau Johnson
1 month ago
1

Im trying to bring people together that have been done wrong by this organization. Avenue 360 lied to me for a whole year and they need to be held accountable.

Taylor McGarry
2 months ago
1

If I could give zero stars, I would. I’m extremely disappointed by the unprofessional and inappropriate behavior displayed by the pharmacist Emmily Simmons toward a pharmacy student. Emmily made microaggressive and condescending comments about the student’s appearance, including their lashes and weave, and suggested they “had problems.” These remarks were completely out of line, biased, and unacceptable in any professional or academic setting. College should be a space where all students—especially students of color—feel safe, respected, and supported. Emmily’s behavior did the exact opposite. If this is the type of treatment students are subjected to, I seriously question the institution’s commitment to equity and professionalism. Our future healthcare professionals deserve better.

Yessenia Castillo
3 months ago
5

Excellent

Davina Samuel
3 months ago
1

I came in for blood work and to see how the FMLA process goes. While I was waiting for the doctor,” mine you the walls are thin and I can here everything“ I heard the doctor “Elizabeth Horvath“ say I’m not signing nothing I don’t know her in a very mean unprofessional manner! I was very shocked how she spoke about me! When her assistant came in I told her I heard everything she said about me and told her that was unprofessional and rude!! All she could of said was that I needed to see another doctor for me issue instead of being loud in the hallway plus I was supposed to have blood work done and she didn’t even do that! “Elizabeth Horvath” just wasted my entire day for nothing! She needs to go to for mannerism and be more professiona!

Joey Rouser
3 months ago
1

The representatives in the Housing Department at Avenue needs to be fire, starting with Vickie and Augustin Martinez the manager over the department. Augustin Martinez avoids calls, and Vickie is unprofessional and rude. Just because I can’t get anyone directly does not mean I will stop with you. You all are a Federally Funded. I will climb whatever ladder needed; have funding for your department cut and redirected, and have you Vickie and Augustin Martinez fired.

Yalordito
4 months ago
1

Very bad service, patients are not interested

K P
5 months ago
1

I am extremely disappointed with the unprofessional and rude service at your pharmacy. The staff showed little concern for helping customers receive their medication on time, making the process unnecessarily difficult. Timely access to prescriptions is essential, and this level of service is unacceptable. I urge you to address this issue and improve customer service.

Bre Love
7 months ago
5

Asher in the front desk was excellent this morning. He was very helpful and mindful the whole visit. I greatly recommend that you speak to him each and every morning that you visit this location he will make sure you have what you need and treat you with kindness. His smile says it all he is a very respectful and helpful individual. Treat him kindly y’all

Jamie Terrell
7 months ago
5

Ana Lopez
7 months ago
1

Please do not go here specifically if your doctor is Beryl Randolph she’s very rude and dismissive. She’s not caring I think she hates her job worse experience ever. She does not care abt her patients

Stephanie Leyba
8 months ago
5

I was seen by Dr Pitts and a nurse named Isabel ( I think that was her name ) anyways they were both very compassionate and very friendly. I went to this clinic because I was having fever and a shortness of breath and finding a clinic that is affordable is very difficult , I was approved at a very low cost and even had my lab work done. I have a follow up appointment in about two weeks. I’m very thankful for this place. And I recommend it to anyone who is looking for a local low cost clinic to go to.

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