Jackson Behavioral Health Hospital

I just left this hospital, where I accompanied my husband, with horrible lower back pain.I was surprised with the good treatment. For what it's worth, he's always had it. Well, I had surgery at that hospital in September.What I did notice was a very favorable change because there were cubicles for patients where for their comfort and well-being, since when you go to a hospital it is because you are sick and you need to have your comfort, privacy and comfort so that the discomfort of having to be there is more pleasant.Today I saw big changes. We were treated by the very professional Doctor Mariela. All the services my husband received were very fast. I'm really very pleased.I think that all hospitals in our country and especially emergency ones should have their cubicles available to patients and in them they should be attended to and cared for by professionals.My husband was treated by the Doctor: Stephen Anthony Andreades, who was very professional.In short, very satisfied with the treatment and the changes that you can see today. (For good)To everyone there, Thank you for providing such good service.

Incompetent people in registration. I had an scheduled CT scan and had to leave because they claimed that they did not receive pre-authorization. I contacted my insurance and was told that the authorization was actually approved the week before and provided the number. Registration did not take the effort to search my records. I will be going to another facility instead.

This place tried to remove my honest review so I am back again to retell my story. What a group of cowards running this monstrosity of a hospital. Instead of worrying about possible defamation worry about improving your health care delivery to the public who rely on you!If I could give this place zero stars, I would. If you love your family dearly, DO NOT bring them to this hospital. This hospital is a building of medical malpractice.The trauma unit was beyond unprofessional. The nurses station resembled a happy hour socializing event. Laughing, loud conversations about personal life, security Guards flirting all while family members are anxiously watching their loved ones being thrown in a hallway for hours suffering of pain and discomfort. There was no immediate care nor any sort of comforting bedside manner towards the patient or concerned family members.Once transferred to the ICU, I had to witness a nurse asking a fellow visitor to aid with moving our severely wounded father from a wheel chair to a bed. What kind of safety protocols do these nurses follow? That is a major liability. My father had been complaining of pain in his ankle and it took this hospital two days to finally take an xray.The following day, I asked a new nurse assign to the case about the pain management plan and was unable to refer to when it was administered. She went 3-4 hours without checking on my father as he was bed bound and barely able to verbally advocate for himself. When I expressed my concerns, she wasn t apologetic at all or offered any sort of support and encouragement to trust their care. The physical care and trauma team couldn t come to an agreement of discharging the patient which kept the family in the air. No one from the teams would pay a visit to explain to the family and patient what the future care plans would be, all while being left in the dark. The physical therapist said they would come in 6 hrs but never came to ensure my father received any sort of movement from being in the bed for days. If you think this story is about to be over, you re mistaken.The pharmacy made errors in the out patient precipitations which resulted in another night stay in this horrific hospital. Had we not reviewed the medications prior to discharge, my father would have missed his morning dose of anti seizure medication which is life threatening. No one was willing to immediately correct this error until the following day. When we request to speak to a supervisor, they didn t even have the common courtesy to once again offer trust and an apology for the incompetence of their entire staff.Not only is this hospital lacking basic medical professionalism, the custodial staff is non existent. The bathrooms for visitors in Tower 3 has toilets clogged, urine on the seats, sanitary pads and wrappers on the floor and fecal matter left over in the toilets. Used medical gloves were on the floor in the elevator for 2 straight days. The chairs in the visitors waiting room are covered in stains. It s to burn your clothes after visiting this hospital.I will never return or encourage anyone to receive care from this facility. It is truly embarrassing that this hospital is a representation of what kind of healthcare is offered in south Florida. If you are in an ambulance, take the risk and rush to Baptist hospital.