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Lucile Packard Childrens Hospital

725 Welch Road
Palo Alto, CA 94304
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Lucile Packard Childrens Hospital CA 94304

About Lucile Packard Childrens Hospital

The eating disorder inpatient program includes dual-diagnosis care, medication management, individual and group therapy, nutrition counseling, and relapse prevention care. Approaches include cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), art therapy, and recreational therapy. The outpatient program includes similar services, but clients live at home outside of treatment.

The center also offers social work services, such as help adjusting to a diagnosis, providing referrals to social services, and connecting families to community resources.

Lucile Packard Children’s Hospital may accept a variety of insurance plans, such as Cigna, Humana, Blue Cross Blue Shield, Aetna, Amerigroup, Ambetter, United Healthcare, and more. Insurance plans vary, so be sure to verify coverage information and out of network benefits with the insurer.

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Facility Overview

Bed icon 361
Number of Available Beds

Latest Reviews

Evgeny Vinnik
1 month ago on Google
5
Amazing hospital
okada charles
2 months ago on Google
5
患者と患者家族が安心出来るように隅々まで細かい配慮が行き届いていると思いました。
Response from the owner2 days ago
Thank you very much for such a great review!
Chelo Regalado
2 months ago on Google
5
We had an amazing experience here. My son got his tonsils removed and the process from intake to getting into his room was smooth. They were running late but they made sure to inform you how long they were running behind. Once my son got into his room the nurse came in explaining everything and how the process went. Ordering my sons food was easy. They had a big variety to choose from. Once it was time to leave they made sure we had all of his medication and all of his doctor notes for school. Thank you to the staff who took care of my son! ❤️
Response from the owner2 days ago
We are so happy that you had a great experience with our office! Thank you for the feedback and we will be sure to share your feedback with our office.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Lucile Packard Childrens Hospital works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Paul A. King

President and CEO

Marcie A. Atchison, JD

Senior Vice President and Chief Human Resources Officer

Karthik Balakrishnan, MD, MPH

Susan B. Ford Surgeon-in-Chief at the Lucile Packard Children’s Hospital

Jesus Cepero, PhD

Chief Nursing Officer, Senior Vice President Patient Care Services

Dana Haering

Executive Vice President and Chief Financial Officer

Rick Idemoto

Executive Vice President and Chief Strategy Officer

Grace Lee, MD

Chief Quality Officer

Michele Lew

Senior Vice President and Chief Government Relations Officer

Les Lifter

Senior Vice President and Chief Marketing Officer

Rick Majzun

Executive Vice President and Chief Operating Officer

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Lucile Packard Childrens Hospital.

Contact Information

Building icon

725 Welch Road
Palo Alto, CA 94304

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Reviews of Lucile Packard Childrens Hospital

4.07/5 (468 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.07 (468 reviews)
Mitchell Pierce
2 days ago
5

Leticia L
2 weeks ago
1

My experience has been so bad I can't even talk about it without getting emotional about it. Wasted two solid weeks of getting the run around all for the MRI/Radiology to tell me they couldn't do something. Sincerely feel it's a money grab/wanting me to exclusive use their network which is ridiculous because I was a cash pay. When dealing with children, these games should not be played.

Response from the owner
We are truly sorry to hear about your experience at Lucile Packard Children's Hospital. Stanford. One of the most important considerations at Stanford Medicine Children’s Health is the experience of our patients and their family members. Your feedback is important as we continue to improve our processes. We would greatly appreciate the opportunity to discuss this further with you. Please contact our Office of Patient Experience by calling (650) 498-4847.
Wonderwoman W
2 weeks ago
1

- Drugs/medication: Doctors were quick to push administering opium and morphine for my son's pain rather than creating a recovery environment where he can get deep sleep so his body can repair. Encourage him to walk around, hydrate and eat for energy and blood flow. The only solution for his pain was to douse him with a plethora of drugs on top of all the antibiotics. They wanted him bedridden and drugged. - Environment: The staff were not mindful of the constant interruption especially at night with their hourly visits, loud hallway conversations, machine lights/noise. They could have created an ambiance for patience to have restful nights and consolidated the visits. My husband stayed overnight with my son and he couldn't get sleep so I can't imagine patients that are not well. - Operational failure: Every department operated on their own and it felt more like a business entity rather than healthcare. Ophthalmology, Pediatric, Infectious Disease- no one was insync with each other and everyone wanted to run their own tests. The data has been collected, but they all come in with the same set of questions and every day, it was a different set of doctors within the same department over multiple departments. We felt like they ignored the textbook signs, improvements in symptoms and outstanding tests. Instead, they wanted to go down a rabbit hole of more testing and more drugs. This was where we started to feel like our son was a science experiment and an opportunity for business. More profit into each department. More teaching opportunities for senior medical staff to flex their muscles to their medical residents. We would rather see a 30% holistic approach and 70% medicinal approach to healing, more empathy approach than guinea pig, more common sense than let's milk this. - Aside from doctors, the nurses are frontline and of the three days we were there, only our first male nurse was the kindest and most knowledgeable. He was helpful, understanding, and knew what drugs he was giving. The rest of the nurses were rude, negligible, incompetent. The two that stood out most were Kelly Royce RN and another that gave me an attitude because I didn't want my son to touch the hazard bin lid she placed right next to his bedside so he could toss his tissues away. Kelly was bothered, irritated, unhelpful, condescending when I asked for help or had questions. - A social worker conveniently came to visit my son when my husband and I were not there. Doctors (infectious disease Dr. Pham) asked us as parents to step outside while they asked my child about sexual and drug questions. I inquired and they said it was routine. They also lied about the questions when we asked because our son informed us of the questions. Why are service providers overriding parental rights? We are paying for your service, it's not free. Why are we, as parents, being undermined? We prefer that you ask for approval for visits that we will be charged for and transparency on how you conduct your communications with our child. How did we, as a society, make it a norm for the government, medical staff and educators to interrogate or meddle into our private lives? One of the medical bills arrived in the mail from the Infectious Disease (Dr. Pham and 3 other residents) 50 mins visit cost us $4,060. They fearmongered us into getting more invasive testing. Stanford is outrageous with their exorbitant charges, while being a teaching institution for medical residents that has many flaws. For this reason, I implore you to re-evaluate your cost model and services you force onto the patient/payer. We were adamant about a discharge on day three for good reasons- this episode could've dragged out for another week had we not exercised our parental rights/good judgement to put a stop on the practice of digging deep into our pockets.

Response from the owner
We are truly sorry to hear about your experience at Lucile Packard Children's Hospital. Stanford. One of the most important considerations at Stanford Medicine Children’s Health is the experience of our patients and their family members. Your feedback is important as we continue to improve our processes. We would greatly appreciate the opportunity to discuss this further with you. Please contact our Office of Patient Experience by calling (650) 498-4847.
Evgeny Vinnik
1 month ago
5

Amazing hospital

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