Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

Lucile Packard Childrens Hospital

725 Welch Road Palo Alto, CA 94304
Claim Profile
Lucile Packard Childrens Hospital CA 94304

About Lucile Packard Childrens Hospital

Lucile Packard Children’s Hospital is a medical facility located in Palo Alto, California that provides mental health services, medical care, and social services to adolescents and young adults aged 12 to 26. Services include inpatient and outpatient treatment for eating disorders and outreach services to homeless/indigent persons. They can also provide referrals to alcohol and drug rehab as appropriate.

The eating disorder inpatient program includes dual-diagnosis care, medication management, individual and group therapy, nutrition counseling, and relapse prevention care. Approaches include cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), art therapy, and recreational therapy. The outpatient program includes similar services, but clients live at home outside of treatment.

The center also offers social work services, such as help adjusting to a diagnosis, providing referrals to social services, and connecting families to community resources.

Lucile Packard Children’s Hospital may accept a variety of insurance plans, such as Cigna, Humana, Blue Cross Blue Shield, Aetna, Amerigroup, Ambetter, United Healthcare, and more. Insurance plans vary, so be sure to verify coverage information and out of network benefits with the insurer.

Facility Overview

Bed icon 361
Number of Available Beds

Latest Reviews

Ken M
3 months ago on Google
5
My 15 yo had knee surgery to repair a floating kneecap. The surgery was complicated and lasted almost 6 hrs. The surgeon, rec we stay overnight, which we did. The staff we met before surgery was great at putting us to ease and the Dr's ( all of them) were patient and explained the planned procedure thoroughly. The staff in the SSU area who took care of us overnight were amazing! Charlene, Matt and Lea (sp?s) were terrific and kept us comfortable and taken care of! We've had 4 other knee surgeries ( this was the 1st at Palo Alto) and this last was the smoothest, even though it was the longest and most thorough. Thank you to all the great employees there!
Jackkey Fisher
3 months ago on Google
5
I delivered my first child at LPCH. I was fortunate enough to have Dr. Coleman and Jen, RN as my delivery team. Jen is an amazing nurse who asked and listened to my wishes. She respected them and advocated for them as well. She always made me feel calm and thoroughly explained everything. She deserves a Daisy award (yes, I nominated her). As for Dr. Coleman she is the absolute BEST. The first time she came in she got to know me outside the hospital setting which always makes you feel seen as a patient. She is very personal when she talks to you and makes you feel like she has all the time in the world to talk to you and feel heard. On top of that she is absolutely HILARIOUS. We were bantering back and forth the entire time. Jen and Dr. Coleman can read a room- when I wanted calm and lights out energy or when I wanted encouragement and jokes their energy match. I hope everyone is lucky enough to get these two angels as your delivery team!
Response from the owner3 months ago
Thank you for your note regarding your experience at Lucile Packard Children's Hospital Stanford. At Stanford Children s Health, one of the most important considerations is the experience of our patients and their family members. It is wonderful to read your kind words regarding Dr. Coleman and the entire team. We look forward to sharing your appreciation with the team.
Kari Flaagan
4 months ago on Google
5
I'd like to thank all the doctors, nurses and therapists at both the NICU and ICN for not only saving my life and my son's life, but for letting me be emotional throughout the journey and giving us grace to be human.
Response from the owner2 months ago
Thank you for the kind words! Lucile Packard Children's Hospital Stanford works really hard to provide exceptional care and a positive experience. Have a great day!
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7 / 10

Location

Accepted Insurance

Lucile Packard Childrens Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Paul A. King

President and CEO

Marcie A. Atchison, JD

Senior Vice President and Chief Human Resources Officer

Karthik Balakrishnan, MD, MPH

Susan B. Ford Surgeon-in-Chief at the Lucile Packard Children’s Hospital

Jesus Cepero, PhD

Chief Nursing Officer, Senior Vice President Patient Care Services

Dana Haering

Executive Vice President and Chief Financial Officer

Rick Idemoto

Executive Vice President and Chief Strategy Officer

Grace Lee, MD

Chief Quality Officer

Michele Lew

Senior Vice President and Chief Government Relations Officer

Les Lifter

Senior Vice President and Chief Marketing Officer

Rick Majzun

Executive Vice President and Chief Operating Officer

Contact Information

Building icon

725 Welch Road
Palo Alto, CA 94304

Fact checked and written by:
Peter Lee, PhD
Edited by:
Anna Spooner

Rehab in Cities Near Palo Alto

Left arrow icon Back to CA

Reviews of Lucile Packard Childrens Hospital

4.1/5 (100 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
281
4
22
3
14
2
10
1
73

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (100 reviews)
Lizbeth B
1 month ago
5

My daughter was transfered here urgently from A diffrent childrens hospital after she had open heart surgery. The second she showed up, the staff and Dr's at Lucile Packard took amazing care of her. We were sent back to our home hospital a week Later- after much improvement. I'm forever thankful for the entire staff and the knowledgeable Dr's here!

Response from the ownerInvalid relative date format:
Thank you very much for such a great review! Lucile Packard Children's Hospital Stanford works really hard to provide exceptional care and a positive experience.
Cheryl Medeiros l San Luis Obispo County, CA Realtor
2 months ago
5

Two of my daughters were "guests" of LPCH last week for tonsillectomy, adenoidectomy and one of them had some bonus ENT work done. EVERY SINGLE person we interacted with had the clear goal of ensuring our daughters and us as their parents had a positive experience. We are forever grateful for the level of service that was provided and we wish all medical providers would take the Stanford Masterclass on patient care. Thank you!

Response from the ownerInvalid relative date format:
We appreciate your wonderful review of Lucile Packard Children's Hospital Stanford! We take our commitment seriously to our patients and their families. We are so pleased with your positive experience.
aparna k
2 months ago
5

Lucile Packard Children’s Hospital is truly exceptional. The facility is beautiful, spotless, and thoughtfully designed, creating a calm and welcoming environment for kids and families. But what really sets it apart is the incredible care and kindness from the staff. Everyone we encountered from doctors and nurses to reception and support staff was polite, patient, and genuinely caring. You can feel that this is a place where children’s well-being is the top priority. The level of professionalism, clear communication, and emotional support we received made a difficult time so much easier. We’re beyond grateful for the experience and highly recommend this hospital to any family in need of compassionate, top-quality pediatric care.

Response from the ownerInvalid relative date format:
Thank you very much for such a great review! Lucile Packard Children's Hospital Stanford works really hard to provide exceptional care and a positive experience.
Rangoli Goyal
2 months ago
1

The labor and delivery unit is the absolute best ( deserve 5 stars) but then you are transferred to maternity which is the absolute worst. They have twin sharing rooms though they will claim that they will give you a single room. The HVAC works weirdly where it will cool half the room while the other half is hot. My newborn had a horrendous time there. Never will I deliver again there.

Response from the ownerInvalid relative date format:
Lucile Packard Children's Hospital Stanford strives to provide exceptional care and a positive experience. We welcome all feedback and encourage you to share your concerns with our Office of Patient Experience by calling (650) 498-4847.
Leo Castro
3 months ago
1

My mom has been waiting for a doctor to come for like 3 hours already we are still waiting. when she was going to give birth The doctor took 1 hour to get there I don't recommend this hospital. the doctors don't really care about their job

Response from the ownerInvalid relative date format:
We are truly sorry to hear about your experience at Lucile Packard Children's Hospital Stanford. One of the most important considerations at Stanford Children’s Health is the experience of our patients and their family members. Your feedback is important as we continue to improve our processes. We would greatly appreciate the opportunity to discuss this further with you. Please contact our Office of Patient Experience by calling (650) 498-4847.
Diana Ogarkova
3 months ago
5

The nurses and medical staff went above my expectations. It's a wonderful hospital. There are smaller things I don't like about the protocols, however the personnel are amazing.

Response from the ownerInvalid relative date format:
Thank you very much for such a great review!
Ken M
3 months ago
5

My 15 yo had knee surgery to repair a floating kneecap. The surgery was complicated and lasted almost 6 hrs. The surgeon, rec we stay overnight, which we did. The staff we met before surgery was great at putting us to ease and the Dr's ( all of them) were patient and explained the planned procedure thoroughly. The staff in the SSU area who took care of us overnight were amazing! Charlene, Matt and Lea (sp?s) were terrific and kept us comfortable and taken care of! We've had 4 other knee surgeries ( this was the 1st at Palo Alto) and this last was the smoothest, even though it was the longest and most thorough. Thank you to all the great employees there!

Response from the ownerInvalid relative date format:
We appreciate your wonderful review of Lucile Packard Children's Hospital Stanford! We take our commitment seriously to our patients and their families. We are so pleased with your positive experience.
Jackkey Fisher
3 months ago
5

I delivered my first child at LPCH. I was fortunate enough to have Dr. Coleman and Jen, RN as my delivery team. Jen is an amazing nurse who asked and listened to my wishes. She respected them and advocated for them as well. She always made me feel calm and thoroughly explained everything. She deserves a Daisy award (yes, I nominated her). As for Dr. Coleman she is the absolute BEST. The first time she came in she got to know me outside the hospital setting which always makes you feel seen as a patient. She is very personal when she talks to you and makes you feel like she has all the time in the world to talk to you and feel heard. On top of that she is absolutely HILARIOUS. We were bantering back and forth the entire time. Jen and Dr. Coleman can read a room- when I wanted calm and lights out energy or when I wanted encouragement and jokes their energy match. I hope everyone is lucky enough to get these two angels as your delivery team!

Response from the ownerInvalid relative date format:
Thank you for your note regarding your experience at Lucile Packard Children's Hospital Stanford. At Stanford Children’s Health, one of the most important considerations is the experience of our patients and their family members. It is wonderful to read your kind words regarding Dr. Coleman and the entire team. We look forward to sharing your appreciation with the team.
K F
4 months ago
5

I'd like to thank all the doctors, nurses and therapists at both the NICU and ICN for not only saving my life and my son's life, but for letting me be emotional throughout the journey and giving us grace to be human.

Response from the ownerInvalid relative date format:
Thank you for the kind words! Lucile Packard Children's Hospital Stanford works really hard to provide exceptional care and a positive experience. Have a great day!
Brittany Chezem
4 months ago
5

Dr Ceresnak and his team especially Genevieve are over the top amazing!!!!! They went above and beyond to make my daughter and myself feel comfortable while she received her new pacemaker. This hospital is beautiful so much to look at! Every nurse treated us with respect and care. I can't say enough good things! Amazing Drs and amazing staff!!!

Response from the ownerInvalid relative date format:
Thank you very much for such a great review! Lucile Packard Children's Hospital Stanford works really hard to provide exceptional care and a positive experience.
Nan D
4 months ago
1

$35K for a 15-mins pure MRI scan at a price tag of $11K/scan. Even $2K out-of-pocket after insurance. Avoid at any cost.

Response from the ownerInvalid relative date format:
We are truly sorry to hear about your experience at Lucile Packard Children's Hospital Stanford. One of the most important considerations at Stanford Children’s Health is the experience of our patients and their family members. Your feedback is important as we continue to improve our processes. We would greatly appreciate the opportunity to discuss this further with you. Please contact our Office of Patient Experience by calling (650) 498-4847.
Crystal Flores
5 months ago
5

Response from the owner4 months ago
Thank you very much for such a great review!
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Lucile Packard Childrens Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

MHS – School Based Program
San Diego, CA (858) 278-3292

MHS – School Based Program

MHS - School Based Program provides mental health services to students at el... read more.
PRC – Jo Ruffin Place
San Francisco, CA (415) 252-1853

PRC – Jo Ruffin Place

PRC - Jo Ruffin Place is a transitional residential treatment for adults wit... read more.
The Ranch Recovery
Desert Hot Springs, CA (760) 329-2924

The Ranch Recovery

The Ranch Recovery offers inpatient treatment for individuals with alcohol a... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline