Medical City Behavioral Health McKinney

4500 Medical Center Drive Mckinney, TX 75069

About Medical City Behavioral Health McKinney

Medical City Behavioral Health McKinney, located in Mckinney, Texas is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and intensive outpatient.

Specialty rehab programs at Medical City Behavioral Health McKinney include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Medical City Behavioral Health McKinney will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers. For recreation, patients can unwind in the rec room after a lengthy day of therapy.

Facility Overview

318

Number of Available Beds

1 - 4

Avg Length of Stay in Days

Latest Reviews

Billie Flores

2 months ago on Google

3 hots and a cot. Forced to day room when I was concerned about diseases. Upon release , I have Covid that I didn't go in with. SELETIVE hearing nurses,, a very good tech Gilbert.. I saw a pyschiatrist twice while there 5 days

Response from the owner2 months ago

Our Medical City Behavioral Health McKinney truly values your feedback, and we are sorry to hear about this experience. Please contact our patient experience director at 972-540-4885 so that we may work to make the situation better. Thank you.

Jesus Hernandez jr.

3 months ago on Google

This place is a jail!My wife is in one of the buildings in the back and she's there for psychiatric issue's.But the staff and security will not let me in to visit and now their telling me she's not there at all!!!

Response from the owner2 months ago

Our team truly values this feedback, and we are very sorry for the negative impression our facility left. Please contact our patient experience director at 972-540-4885 so that we may work to make the situation better. Thank you.

Rhys Goodgame

4 months ago on Google

When someone's brought into the ER here for behavioral stuff, the protocol is to have them evaluated by a psychiatrist and then moved to a behavioral unit or released. This hospital did not allow me this psychiatrist visit and sent me straight to the behavioral ward with no evaluation despite not being a danger to myself or others. Once there, I asked for the evaluation, and was told "now that you're here, you're here." Because I'm transgender, they didn't have a room for me, and made me sleep in the hallway that first day. They did not have a psychiatrist speak to me until I was deeply in distress for being kept in a psych ward hallway overnight, essentially artificially creating a situation that forced me to stay. Keep in mind that this behavioral unit DOES USE RESTRAINTS AND SEDATION, which many other crisis centers do not use!!! They also strip search upon admission, including a squat + cough. It wasn't until my 3rd day there that they owned up to the fact that my involuntary admission was a mistake. They STILL kept me two more days after that, even a full day after letting me change my paperwork to voluntary. I lost my job because of this visit and the malpractices involved, and of course the costs got sent to collections as a result. It's been over a year, I only just paid off the bill, and I am still working through the trauma. I could not recommend this place less. Seek the Seay Center or something.

Response from the owner5 days ago

Thanks for making us aware of this experience. Please send us a private message with your contact information, or reach out to us at 972-540-4885 so that we may discuss this issue.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

4.8 / 10

Gallery

Medical Center of McKinney - Behavioral Health TX 75069

Location

Accepted Insurance

Medical City Behavioral Health McKinney works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Aetna

Cigna

Humana

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Inpatient

Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.

Intensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Partial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

24-Hour Clinical Care

24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Medically Assisted Detox

Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Addiction recovery treatment in Texas will offer recreational therapy in a holistic approach to treatment. Therapy incorporates enjoyable activities that support your physical and mental health, such as team sports, creative arts, or individual sports. This activity gives you an emotional outlet, reduces your stress, and improves your mood, each of which promotes long term sobriety.

Amenities

Residential Setting

Staff

Mark Deno, FACHE

Chief Executive Officer

Allen Marsh, FACHE

Chief Operating Officer

Manjula Julka, MD, FAAFP, MBA

Chief Medical Officer

Megan Gallegos, DNP, BS, RN, NEA-BC

Chief Nursing Officer

Contact Information

(972) 547-8888

Website

4500 Medical Center Drive
Mckinney, TX 75069

Get Help Now - 972-200-2006

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Reviews of Medical City Behavioral Health McKinney

1.4/5 (45 reviews)

Google Reviews

1.4 (45 reviews)

Joey Cash

4 days ago

I’m headed there right now pray for me I hope it goes well

Response from the ownerInvalid relative date format:

Thank you for the rating and we hope your visit goes well. Please contact us at 971-547-8009 to let us know how we could’ve earned more stars.

Becca

6 days ago

WOULD GIVE ZERO STARS IF I WAS ABLE. Please read the reviews. Do NOT allow yourself or a loved one to be moved here voluntarily. I am a huge advocate for mental health, but this place and system has completely ruined it for me. My husband voluntarily signed in following an incident with the intent to have an evaluation and proceed with an outpatient program. I called prior to transfer to see if I was able to come with him, to have initial conversations. Was told yes by TWO separate people, was given what room number he would be in, and proceeded to follow the 40 minutes there. Upon arrival I was harassed and rushed out. Was told that I was lying about speaking to someone, even after providing room number information, and phone numbers. I was told I could not say goodbye to my husband that was on a stretcher right in front of me and that I could not be there. When I refused to leave, the very kind security guard was able to retrieve a supervisor nurse for me to at least talk to. We were given several pieces of false information and my husband proceeded to stay through the night with evaluation the next morning and discussion for outpatient. During evaluation, they only discussed depression and the original incident for which he communicated he regretted and would not do again, but would like to do an outpatient program (for which I, his wife, found and confirmed openings and insurance validation). He was later notified he was not eligible for discharge but not told why. I, as his emergency contact and person he signed to release information to, called the case manager (6+ times and had to call others before I could get a call back) and was told he couldn't be discharged but wasn't being held........ I asked why he couldnt be discharged if wasn't being held and asked if his evaluation stated he was an immediate risk to himself or others for which she wouldn't tell me and said it's physician RECOMMENDATION. Yes, recommendation but not requirement of hold due to the reason above. I asked to see the evaluation and she would not provide it until after he is discharged. Legally, they cannot do this. I requested to speak to the physician and the case manager denied the request. Case manager said that if my husband requested a four hour review for discharge, they would change it to involuntary... For what reason I don't know because we cannot access that evaluation. I have since spoken to several attorneys who claim this is illegal and a money scheme. I also spoke to a consultant and owner of another facility that confirmed this as well. I was advised to, and will be, taking legal action, filing complaints with both the medical board and texas health and human services, and continuing to call directors and coo of the facility. In addition, I will be contacting my insurance for medical fraud as advised to do. I have document times of conversations of all parties. My husband is still being held with lack of idea when he will be released. This is the prime reason people don't ask for help, or get help for their loved ones. This is the prime reason Texas has crippling mental health amongst it's residents. If you love yourself or someone else and they need help, go somewhere else. Do your research, do not sign anything, and request a different destination.

We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Behavioral Health McKinney, so we will make every effort to address any concerns. These comments have been shared with our leadership team. If you would like to speak with someone about your experience, please call 971-547-8009.

Lara Garlow

1 week ago

I agree with others on here that I could give a zero I would. My boyfriend who I has been separated from for a couple months because of his alcoholism/depression. He was transferred there from medical city ER in irving. He was on all kinds of pills and was groggy or confused most of the time. They went between discharging him to not, again maybe also because he has no insurance or financial resources, and was trying to figure out where to go next seeing as he was basically homelessness. Never would get to talk to anyone for more than 2 minutes, and that was IF they answered the phone. His case worker DANI, was so rude if was out of this world. Just kept telling me he was being discharged and cut me off, didn't answer 1 question. I tried calling again the next day and she literally told me to stop calling her that she was too busy and HUNG UP ON ME. I understand he got himself to this point,but have some decency and respect,I know he wasn't the only patient but that is unacceptable. Not to mention the day of his discharge, I couldn't get to him, they couldn't find his property...wallet...ect!! Took him in an Uber and dropped him off on the street saying the spot they promised him at a sober facility was gone. He had no phone,which wasn't part of the lost property but still. I tried to call amd explain the situation to someone and see If they found his stuff and were again cutting me off and saying they come in with property,they get it back. I said well, I was told right before discharge they were looking for it and couldn't find it. Just wanted to confirm if he got it or not. They guy said call Him and ask first before calling him. I said I told you he has no phone!!! Hence why I'm calling you!!! Completely unprofessional, don't care about their patients,especially if lacking financial resources or not. Do not let friends or loved ones go or get transferred there!!!! Worst experience ever, especially from Medical city, and I wasn't even the patient, imagine how he feels. I still don't know if he is just out on the street. Horrible people.

Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact us at 971-547-8009. We look forward to hearing from you.

Mariia Moncada

3 weeks ago

I took my brother in due to his extensive history of hurting himself. When I took him in on 5/13 he went in with a black eye and an open wound from hurting himself. On Monday I spoke to his case worker stating that he is a danger to himself and my family and that he couldn’t come home. The case worker was so rude and said he couldn’t stay there because he was fine and that he was on medication now. I pleaded that he needed a referral to a long term facility because he’s been on medication before and it didn’t help. Sure enough he overdosed yesterday on the medication that they prescribed him. No one takes mental health seriously. I believe her name was Dianne, Diana. If she could’ve been more understanding and had given me better advice it would’ve been ok. All she said was to call the police and get a restraining order. When people ask for help it’s because we really need it.

Our Medical City Behavioral Health McKinney truly values your feedback, and we are sorry to hear about this experience. Please contact us at 972-540-4885 o that we may work to make the situation better. Thank you.

Cecilia Mack

1 month ago

Our family experience was great until social worker Olivia said she was discharge our family member to a shelter with him needing 24 hr care.......wow

We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 972-540-4885.

Timothy Smith

Just got released today from, psychiatric hospital, this place is a joke, I went there for ECT. Treatments, stayed for 10 days, would ask the psychiatrist if I was on the schedule for the ECT treatments, I couldn't get a straight answer from her or any of the staff, they would just tell me to ask another employee basically just passing the buck, tens of thousands of insurance dollars later. I never did get one ECT treatment, again. I would ask through psychiatrist when I would be getting the ECT. She would tell me either to ask someone else or my lab results were pending, I would ask another employee and they would tell me that they were waiting for the insurance to approve it, they couldn't get their b******* story straight, for anyone looking for ECT treatments. Don't go to this place, on top of all that the employees and Steph talk at you like you're stupid (being a patient) I'm as bad off right now as I was when I went in there 10 days ago, you're practically a number. They'll rape your insurance for tens of thousands of dollars, and then kick you to the curb. You only go to this place if you want to get screwed over hard, this place really needs to be looked into for insurance, fraud, patient neglect, on top of all that crap at least four or five times a day, I would overhear the staff belittling or making fun of the patients or having a laugh at patients expense including my self several times I was there over the last 10 days

We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Behavioral Health McKinney, so we will make every effort to address any concerns. These comments have been shared with our patient experience director. If you would like to speak with someone about your experience, please call 972-540-4885.

Mikelle Pustejovsky

FAMILY OF LOVED ONES BEING ADMITTED HERE, PLEASE READ!! If I could give zero stars I would. If you are told by the ER that you can voluntarily enter yourself into this unit, please note it is basically NOT voluntary. You have to fight tooth and nail to get out. A loved one of mine was sent here and agreed to go voluntarily, although not a danger to himself or others, but just to get some help and be rid of outside world distractions. Upon arrival, I was rushed out and told I couldn't even tell him goodbye. They took his phone and I could only talk to him when he called me. Which is fine BUT what isn't fine is the nurses treating him like a literal baby every time he tried to call me. Giving him 5 minutes and yelling in the background each time. They don't answer their unit phone so don't even try to get in contact with them. The nurses have no sympathy for these people, being on their phones the whole time. Which I saw during the 3 visitations I experienced. They switched his meds every day without consultation but got onto him when his body didn't respond to the meds immediately. What should have been a "voluntary hold" turned into a 5 day hold that none of us were aware of. The unit there literally wouldn't listen to anyone until I got a lawyer involved to get him out. IF YOUR LOVED ONE IS STUCK THERE VOLUNTARILY, ASK FOR THE PATIENT ADVOCATE. This was the key and sucks that nobody was willing to listen to us, that that place was makin him worse with all the meds they pumped into him. Try to schedule your own psychiatrist, therapist and use outside focus groups before going here. They won't help you, just pump you full of unnecessary drugs. This is what your tax dollars are going towards.

We are sorry to hear of this experience in our Medical City Behavioral Health McKinney and would like to look into this further. Please call 972-540-4885 so that we can get further information to address the situation.

2 months ago

3 months ago

4 months ago

Juan Rodriguez

Would 100% NOT RECOMMEND! This facility doesn't have anyone manning the front desk half the time, so when you go for family visit there was no one to let you in. Trying to get in contact with a case worker is close to impossible and having to wait for a call back all the time. Had a loved one admitted on a Thursday and didn't speak with her case worker till Tuesday the following week. Got no information on what medications were being administered during her stay, no information on progress, no information on treatment, nothing. I was getting the information myself when I went for family visits from my loved one but half the time she didn't know what medications she was being given. Absolutely no help with my FMLA paperwork, they dont understand the difference between FMLA and disability??? We weren't asking for disability we needed FMLA, which you dont get payments you just get the time needed for your care and not fired from your job! Kept being told that they couldn't provide the additional dates needed for my loved to continue to get outpatient counseling on her FMLA! How are we supposed to continue outpatient care if she doesn't have FMLA for her work due to them not wanting to fill out?? Case worker "Dani" is rude and condescending, has no empathy for what people are going thru. Absolutely a JOKE OF A HOSPITAL!!! I hope no one needs to use this service, or lack thereof, but if you do I strongly suggest looking into other options, STAY AWAY FROM THIS HOSPITAL.

We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please email us your contact information or call us at 972-540-4885.

William Petrosino

If I could give this place negative stars I would, but 1 is the lowest Google allows…. I was admitted here in 2020, after having contracted Covid followed very shortly by a mental health break. I told them OVER and OVER I had zero prior issues. They did not believe me. Instead they During my stay they: - refused a lawyer and judges orders to release me - refused my wife pleas to have me released - refused my pleas to be released - misdiagnosed me as having bipolar 2 (btw of the 40 plus people on the ward at the time, every single person had either bipolar 1 or 2, shocking I know) - allowed me to see the psychiatrist on duty once a week, for 10 mins tops. He then - told me I tried to kill myself (I had absolutely NOT) he also told me that if I did not admit this fact he would NEVER discharge me. I fought him for three weeks before finally lying and getting released Since my release: - Met with two different therapist/physiologist combinations - extensive family and personal mental health background fact finding - was told I 100 percent DID NOT have bipolar. - stopped all medications - never had another mental health issue. - Have gotten two masters degrees - part of a Harvard back study on the effects of Covid on mental health and short term breakdowns of those with no prior history after contraction of Covid-19 In this places defense, these were unprecedented times and they were busy. BUT, the blindness to reason, the law and their arrogance was astounding and appalling. By all means if you need help please seek it out. But beware of this institution

Our Medical City Behavioral Health McKinney truly values your feedback, and we are sorry to hear about this experience. Please contact us at 972-540-4885 so that we can discuss this further. Thank you.

Overall Experience

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Date Submitted

Last 6 months
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2+ years