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Monarch Behavioral Health Outpatient Office – Raleigh

319 Chapanoke Rd, Suite 119 Raleigh, NC 27603
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The facilities at Monarch on Navaho in Raleigh, NC 1

About Monarch Behavioral Health Outpatient Office – Raleigh

Monarch on Navaho–Raleigh, located in Raleigh, North Carolina, offers outpatient behavioral health treatment. If appropriate, they can also provide a referral to an alcohol and drug rehab program. They accept walk-ins from new clients and offer employment support and case management services.

Monarch Behavioral Health Outpatient Office – Raleigh in Raleigh, North Carolina, offers several levels of behavioral health services tailored to meet your needs. They are a statewide provider for people with mental illness, substance use disorders, and intellectual and developmental disabilities. They were established in 1958 as a trauma informed company using innovative strategies to help people in North Carolina. They are accredited by The Joint Commission to provide outpatient, telehealth and crisis services, among others.

Outpatient programs provide you with an experienced team of mental health professionals who help you take the first step in substance abuse and mental health treatment. This begins with an initial assessment that helps form your outpatient program. After your initial evaluation, you leave with an appointment for your next service or a referral to a proper level of care in the community. Their telehealth services also connect you with a therapist or mental health provider that can be accessed from the comfort of your home. They also offer open access, which is a service that includes walk in or call in care for virtual options.

They operate under the premise that relationships are a priority and understand that the best service is provided when you have a positive relationship with the facility you work with and your therapist. This extends also to your family involvement. Mental health challenges and substance use disorders can cause disruptions within the family unit. Addressing those relationships can also help support your long-term sobriety and treatment of co-occurring mental health conditions.

They are a nonprofit organization that accepts donations that help to provide funding and care for people in the community. They partner with major insurance providers in North Carolina along with Medicaid and Medicare. They will help verify your insurance coverage before beginning treatment.

Latest Reviews

jah
2 weeks ago on Google
5
Quick and simple
Response from the owner1 week ago
Hi, Jah. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Sue Siingh
2 weeks ago on Google
1
Keep up the good work, I had given 4 stars in past and now I am changing the review...the front desk receptionists are kind, informed and great. Here is the reason for 1 star now... "This is second time your counselor gave me appointment and stood me up. I am a busy professional and this is very unethical and disheartening behavior. If she is not going to see me, why she keeps taking my appointments and I cancel my whole life and actually need the much needed grief counseling and, she has made a joke of the whole system. I am even scared of any retribution, if I tell her name...but if you check your system, you can see who that is. I am taking my business somewhere else. I can not believe licenced professionals with do so to other adult, professional and needing therapy patients. Heights of unprofessional and heartless conduct. Thanks. " That's what I have written to company and now it's at the review board. Think twice before you are also treated with same callousness, or maybe you are lucky like I was first time and had actually given 4 stars to this business. Take care and remember Mental Health is health. Thanks.
Response from the owner1 week ago
Hi, Sue. We appreciate the review! Your feedback means a lot to us and we’ll be sure to share it with the corresponding team.
Ebony D.
3 weeks ago on Google
5
It felt good to open up and be honest on your own but it was even better with the support and understanding from the staff and professionals there. They didn’t make me feel broken or damaged, but strong and confident to seek healing. Thank you
Response from the owner1 week ago
Hi, Ebony. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future. We're super happy to hear you felt supported!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).

12-step icon12-Step

12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.

sober-living iconSober Living Homes

A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

You usually develop a strong bond with your therapist during individual therapy sessions. This helps you explore the underlying causes of your substance use in a safe and nonjudgmental environment. Therapists help you develop effective coping strategies you can use in the community and improve your self awareness so you understand your addiction triggers.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Family therapy sessions address the emotional toll that addiction has had on the family unit and individual members. Therapists work with families to develop better coping strategies, which in turn create a stable environment for their loved one's recovery process.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Peggy Terhune, Ph.D., MBA, OTR/L

President & Chief Executive Officer

Terri Bernhardt, SHRM

Executive Vice President & Chief Administrative Officer

Tammy Geis, CPA

Executive Vice President & Chief Financial Officer

Melissa Hall, DBA, MBA

Chief Operating Officer

Lyndril Leonard, M.A., LCMHC

Executive Vice President

Blake Martin, MHA

Chief Strategy Officer

Christy Shaver, MHA

Chief Operating Officer

John Latz, PhD

Medical Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

319 Chapanoke Rd
Suite 119
Raleigh, NC 27603

Rehab in Cities Near Raleigh

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Reviews of Monarch Behavioral Health Outpatient Office – Raleigh

4.3/5 (286 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (286 reviews)
jah
2 weeks ago
5

Quick and simple

Response from the owner
Hi, Jah. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Sue Siingh
2 weeks ago
1

Keep up the good work, I had given 4 stars in past and now I am changing the review...the front desk receptionists are kind, informed and great. Here is the reason for 1 star now... "This is second time your counselor gave me appointment and stood me up. I am a busy professional and this is very unethical and disheartening behavior. If she is not going to see me, why she keeps taking my appointments and I cancel my whole life and actually need the much needed grief counseling and, she has made a joke of the whole system. I am even scared of any retribution, if I tell her name...but if you check your system, you can see who that is. I am taking my business somewhere else. I can not believe licenced professionals with do so to other adult, professional and needing therapy patients. Heights of unprofessional and heartless conduct. Thanks. " That's what I have written to company and now it's at the review board. Think twice before you are also treated with same callousness, or maybe you are lucky like I was first time and had actually given 4 stars to this business. Take care and remember Mental Health is health. Thanks.

Response from the owner
Hi, Sue. We appreciate the review! Your feedback means a lot to us and we’ll be sure to share it with the corresponding team.
Ebony D.
3 weeks ago
5

It felt good to open up and be honest on your own but it was even better with the support and understanding from the staff and professionals there. They didn’t make me feel broken or damaged, but strong and confident to seek healing. Thank you

Response from the owner
Hi, Ebony. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future. We're super happy to hear you felt supported!
michael kearney
3 weeks ago
5

There staff was very quick and helpful

Response from the owner
Hi, Michael. Thank you for taking the time to share your thoughts. Five stars mean a lot to us! We are pleased to hear you had a positive experience!
Chukwuebuka Onwuagba
1 month ago
5

Response from the owner
Hi, Chukwuebuka. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Terri Tender
1 month ago
5

Response from the owner
Hi, Terri. Thanks for the 5-star review! Your review means a lot to us and we’re grateful you’ve taken the time to share your thoughts.
Karen Suarez
1 month ago
5

Every staff member that was attending to one of my family members was extremely polite nice and professional no horror stories here no tales of someone abusing someone or a staff member talking to a child in a non-professional way I was really scared when my family member went into monarch because I have known many these type of institutions where children have been abused I've even worked in them. I was extremely impressed while my family member was there but even after they got out the professionalism extended into aftercare medicine management so much more everyone has been so polite all the way from the top to the bottom I will always be grateful because this place was not just a place to put our family member but it was a learning experience we learn more about them they learn more about themselves it was a place to take a breath and take a look inward and that's exactly what happened my family member was able to absorb learn and exercise methods taught at this facility I thank you from the bottom of my heart I would recommend anyone struggling with mental illness or think that you might have one because if you think about it we all have something just different levels once one understands themselves everything else in life goes smoother this is a support system setup to make that more possible.

Response from the owner
Hello, Karen! Thank you for the five-star review and for sharing such wonderful feedback about our services you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We will make sure to pass along your comments to our staff. They are at the heart of the compassionate care we provide. Have a wonderful day!
dayanna
1 month ago
1

I have clearly said over the months that I want in person therapy, and the day before they change it to online when I have I don’t do online therapy.

Response from the owner
Hi, Dayanna. Thank you for bringing this to our attention. We apologise for the inconvenience. We have informed the relevant staff of the details you have shared to investigate the issue. Please email complaints@monarchnc.org or call (800) 342-1598 to share more details about what happened, so we can work to correct the issue.
Frances Grant
1 month ago
5

Everyone is nice and helpful. My dr is wonderful. She makes sure I get my meds on time.

Response from the owner
Hi, Frances. Thank you for taking the time to share your thoughts. Five stars mean a lot to us! We are delighted to hear about your positive experience with our team and your provider.
Laurence Batts
2 months ago
5

I had a great experience

Response from the owner
Hi, Laurence. Thanks for the review! Your feedback means a lot to us.
Alix Elder
2 months ago
5

Had such a hard time figuring out what to do and where to go until I came here. Wait time is long but the care is good.

Response from the owner
Hi, Alix. Thanks for the 5-star review! Your review means a lot to us and we’re grateful you’ve taken the time to share your thoughts.
Melody Clore
2 months ago
5

Dr.John Latz is an incredible psychiatrist. He has guided me through steps and we have found a perfect regimen, he understands my trauma which is Complex trauma...monarch behavioral services is the company he is actually the executive director of monarch services. I trust him 100 percent and recommend him for psychiatry especially medication management with comorbid Conditions involved such as MAT or other mood disorders. He has helped me understand my brain in a way I couldn't after a really bad health scare left me unable to do much for myself. Thankful for his help all the time. Thank You Dr. LATZ you help keep me alive 🙏 god bless you

Response from the owner
Hello, Melody! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We were pleased to see this! We will make sure to pass along your review to our staff, including Dr. Latz. They are at the heart of the compassionate care we provide.

We'd love the opportunity to speak with you further if you'd be willing to share more about your success. If so, please reach out to us at PR@MonarchNC.org.

Have a wonderful day!
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