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Monarch Behavioral Health Outpatient Office – Raleigh

319 Chapanoke Rd, Suite 119 Raleigh, NC 27603
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Top 10 Rehab In Raleigh
The facilities at Monarch on Navaho in Raleigh, NC 1

About Monarch Behavioral Health Outpatient Office – Raleigh

Monarch on Navaho–Raleigh, located in Raleigh, North Carolina, offers outpatient behavioral health treatment. If appropriate, they can also provide a referral to an alcohol and drug rehab program. They accept walk-ins from new clients and offer employment support and case management services.

Monarch Behavioral Health Outpatient Office – Raleigh in Raleigh, North Carolina, offers several levels of behavioral health services tailored to meet your needs. They are a statewide provider for people with mental illness, substance use disorders, and intellectual and developmental disabilities. They were established in 1958 as a trauma informed company using innovative strategies to help people in North Carolina. They are accredited by The Joint Commission to provide outpatient, telehealth and crisis services, among others.

Outpatient programs provide you with an experienced team of mental health professionals who help you take the first step in substance abuse and mental health treatment. This begins with an initial assessment that helps form your outpatient program. After your initial evaluation, you leave with an appointment for your next service or a referral to a proper level of care in the community. Their telehealth services also connect you with a therapist or mental health provider that can be accessed from the comfort of your home. They also offer open access, which is a service that includes walk in or call in care for virtual options.

They operate under the premise that relationships are a priority and understand that the best service is provided when you have a positive relationship with the facility you work with and your therapist. This extends also to your family involvement. Mental health challenges and substance use disorders can cause disruptions within the family unit. Addressing those relationships can also help support your long-term sobriety and treatment of co-occurring mental health conditions.

They are a nonprofit organization that accepts donations that help to provide funding and care for people in the community. They partner with major insurance providers in North Carolina along with Medicaid and Medicare. They will help verify your insurance coverage before beginning treatment.

Latest Reviews

John Roland L Love Sr.
2 months ago on Google
5
Very efficient operation with excellent customer service.
Response from the owner1 month ago
Hi, John. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Joyce Galloway
2 months ago on Google
5
Had a good Dr. Rejoice she listened to me. And explain everything she was doing for me. Great job I went a month without my meds. Because they didn't tell me that they was ready. But my appointment was great
Response from the owner2 months ago
Hello, Joyce! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We will make sure to pass along your review to our staff. They are at the heart of the compassionate care we provide. Have a wonderful day!
Joann Carney
2 months ago on Google
5
Great staff
Response from the owner1 month ago
Hi, Joann. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).
12-step icon12-Step
12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.
sober-living iconSober Living Homes
A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

You usually develop a strong bond with your therapist during individual therapy sessions. This helps you explore the underlying causes of your substance use in a safe and nonjudgmental environment. Therapists help you develop effective coping strategies you can use in the community and improve your self awareness so you understand your addiction triggers.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Family therapy sessions address the emotional toll that addiction has had on the family unit and individual members. Therapists work with families to develop better coping strategies, which in turn create a stable environment for their loved one's recovery process.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Peggy Terhune, Ph.D., MBA, OTR/L

President & Chief Executive Officer

Terri Bernhardt, SHRM

Executive Vice President & Chief Administrative Officer

Tammy Geis, CPA

Executive Vice President & Chief Financial Officer

Melissa Hall, DBA, MBA

Chief Operating Officer

Lyndril Leonard, M.A., LCMHC

Executive Vice President

Blake Martin, MHA

Chief Strategy Officer

Christy Shaver, MHA

Chief Operating Officer

John Latz, PhD

Medical Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (866) 272-7826
Building icon

319 Chapanoke Rd
Suite 119
Raleigh, NC 27603

Rehab in Cities Near Raleigh

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Reviews of Monarch Behavioral Health Outpatient Office – Raleigh

4.3/5 (100 reviews)
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Google Reviews

4.3 (100 reviews)
Debra Holmes
1 week ago
5

Excellent service from everyone! Caring with attention to details for patient. Thank You Monarch Behavioral Health!

Response from the ownerInvalid relative date format:
Hi, Debra. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future.
Genna Hepfner
2 weeks ago
1

I was a hospital discharge last week. I chose to go with this place originally because it’s great reviews. I had one of the nurses from the hospital assist with helping me get in for an office visit that Saturday. I called to clarify that they’ve received the scheduled time for that Saturday mentioning that I’d be driving from an hour away. They said they did and they explained how their services worked. I was told I’d be in for a triage which would’ve lasted two hours and after that, 4 or 5 weeks out they’d be able to schedule me based on the test results also was told that because I was a hospital discharge I’d have a good chance of being scheduled earlier. I went in that Saturday just to be told that the hospital scheduled me as an urgent care patient and that they only took Medicaid… and that I needed to be scheduled as an out patient anytime between Monday and Friday for them to take my insurance. I explained everything that was told to me through one of their coworkers and didn’t have anything good to say other than I’m sorry. So, I then went back to the behavior health team at the hospital to have them reschedule me another office visit for Wednesday at 3. I called to clarify AGAIN, this time I was told they didn’t see new patients at that particular time. I told them the hospital was able to schedule it no problem and it says online you’re open till 5. The only thing that was said was that they do not see patients at that particular time on Wednesdays. I told them that they had needed to reach out to the hospital to discuss this matter because I am the victim of a mental health crisis. I do not deserve to be the middle man, I deserve to be helped. I’ve never admitted myself to the hospital before, until the other day. Just when I thought I got the resources I need to get things straight with my life, this business makes things ten times more complicated. Didn’t bother to take the extra step in helping get clarification from the hospital by reaching out, didn’t bother showing any interest in what I said and didn’t bother to attempt to help me in anyway and would rather me continue to have the same issue over and over. These people clearly do not care and if they did, they’d be making an effort to show it. Mental health is a real thing. For those that don’t experience it, I don’t expect them to understand the pain and grieve I go through. But for me to turn towards a resource that I thought would be a lifesaving, reliable source for me, only made my life worst. I eventually gave up after the third attempt at scheduling and being turned down and decided at this rate, I’d probably be better off getting seen elsewhere with the appropriate care I need.

Response from the ownerInvalid relative date format:
Hi, Genna. We’ve shared your feedback with staff from the office you've reviewed, as well as leadership, and we’d like the chance to resolve the challenges you cited. You should have someone from our team reach out to you to try to resolve the difficulties you've reported. We've also filed your feedback with our Complaints Team, but you can also share your experience directly with them by emailing complaints@monarchnc.org or calling (800) 342-1598. Our sincerest apologies for the inconvenience you've reported and we hope we'll be able to resolve the challenges.
Mrsrozetta Stone
1 month ago
5

My situation was a unique one as most are I’m sure. Monarch connected me with a therapist that not only worked with my child but also helped me more than I could have ever dreamed! I could NOT have overcome some of these obstacles had it not been for them. Big shout out to our Counselor/Therapist “Melissa Curtis” SHE IS DEFINITELY THE BEST AND I WOULD HIGHLY RECOMMEND HER! 🥰

Response from the ownerInvalid relative date format:
Hello, Mrsrozetta! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We will make sure to pass along your review to our staff. They are at the heart of the compassionate care we provide. <br><br>Would you be willing to share more details about your experience for a potential story? If so, please contact PR@MonarchNC.org. We'd love to hear from you!
John Roland L Love Sr.
2 months ago
5

Very efficient operation with excellent customer service.

Response from the ownerInvalid relative date format:
Hi, John. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Marquez Leach
2 months ago
5

Response from the owner2 months ago
Hi, Marquez. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Beth Lee
2 months ago
5

Response from the owner2 months ago
Hi, Beth. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future.
Joyce Galloway
2 months ago
5

Had a good Dr. Rejoice she listened to me. And explain everything she was doing for me. Great job 👏🏾I went a month without my meds. Because they didn't tell me that they was ready. But my appointment was great

Response from the ownerInvalid relative date format:
Hello, Joyce! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We will make sure to pass along your review to our staff. They are at the heart of the compassionate care we provide. Have a wonderful day!
Joann Carney
2 months ago
5

Great staff

Response from the ownerInvalid relative date format:
Hi, Joann. Thank you for taking the time to share your thoughts. Five stars means a lot to us!
Marcus Washington
3 months ago
2

At first I had a favorable view of this place, being a patient and all, but now I hate their service. They don't give you a way to pay off your bill, and they like to hang up the phone a lot at their offices in Raleigh. I secretly think they are keeping track of phone numbers and reject certain people they might not like. I hope management changes it's people around so patients can be serviced properly.

Response from the ownerInvalid relative date format:
Hi, Marcus. Thank you for taking the time to share your feedback. We’re sorry that we did not meet your service expectations. Can you please email at complaints@monarchnc.org or by phone (800) 342-1598 to share more details about your visit?
Gravedugg _
3 months ago
5

Response from the owner3 months ago
Hi, Gravedugg. Thanks for the 5-star review! Your review means a lot to us and we re grateful you ve taken the time to share your thoughts.
Veronica Exum
3 months ago
5

The staff was very friendly and proficient.

Response from the ownerInvalid relative date format:
Hi, Veronica. Thank you for leaving a review! We appreciate that you took the time to do so and we hope you will refer your family and friends to use Monarch's services in the future.
Shaun Syrop
3 months ago
5

Monarch definitely was very thorough very efficient in doing their intake and went above and beyond to see me the same day that I needed to get the intake done in order to receive services in a couple weeks. The therapist was very professional and went through my background thoroughly to make sure he had a correct understanding and a proper diagnosis.

Response from the ownerInvalid relative date format:
Hello, Shaun! Thank you for the five-star review about our services and the feedback about the care that you receive through our Monarch Behavioral Health Outpatient Office - Raleigh. We will make sure to pass along your review to our staff. They are at the heart of the compassionate care we provide. Have a wonderful day!
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