Mount Sinai West

About Mount Sinai West

Mount Sinai is world-renowned for its innovative and cutting-edge medical research and care. The Mount Sinai West Addiction Institute and mental health programs at 1000 10th Ave in New York City are no different.

They have a prolific psychiatry and substance abuse treatment program. This includes care at every level from 24-hour crisis intervention and inpatient units to outpatient programs that allow individuals to seek support if needed on occasion. Intensive outpatient programs and day treatment are also available through Mount Sinai West’s Addiction Institute and Psychiatry Departments.

Inpatient Programs and Care

Inpatient services are most often accessed through the emergency department and admissions are accepted 24 hours a day 7 days a week at Mount Sinai West. Once a person comes to the ER they will be assessed and evaluated by medical, mental health and addiction specialists who will help confirm a diagnosis and or needed treatment plan.

After this initial five to seen days of detox, the treatment focus will shift to rehabilitation and recovery.

Mental Rehabilitation Services

Just like your body needs physical rehabilitation and physical therapy after an injury or accident, your mental health needs rehabilitation from harmful habits, past traumas, and destructive coping mechanisms. Rehabilitation offers daily therapy sessions and self-help groups. Group, individual, and family counseling, Motivational enhanced and psychoeducational groups help patients develop healthy goals and build positive life coping skills.

Art Therapy, stress reduction programs, nutritional counseling and Intensive Relapse Prevention Training are all a part of treatment here and seem to help many patients have success in their future sober life.

Medication Assisted Treatment

Methadone and Buprenorphine are medications offered in conjunction with other therapies to give each person the physical help they need to be successful in recovery.

They have a Crystal Clear Project that helps face the extensive crystal meth problem. This program is specifically designed to address the needs of gay and bisexual men and to help them live a safer lifestyle when it comes to substance abuse or unsafe sexual practices
Case management and general medical care are offered as well as specialized programs for HIV and Hepatitis C testing, management, and care are provided to those in need. There is a women’s only clinic and anyone in the MAT program has access to any and all psychiatric and medical services within the Mount Sinai Health System when needed.

Comprehensive Outpatient Care

There is an intensive outpatient program which gives support five days a week, a specialized program for seniors in recovery, and a child and adolescent treatment program as well.

Facility Overview

505

Number of Available Beds

15 - 30

Avg Length of Stay in Days

Latest Reviews

Apurva Reddy

1 month ago on Google

Arrived at 2:10PM for a 2:40PM appointment as requested to fill out forms and for prep. Still waiting to be seen by anyone at 3:30. An hour and 20 minutes and nothing. If I have a choice in the future, I will stay far away.

Response from the owner1 month ago

Hi Apurva, We are sorry you experienced a long wait time and would like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form, and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Apurva-Reddy&RD=6-7-25

Zheng Pan

1 month ago on Google

I went to the ER on January 30th for my heart randomly skipping beats. The nurse and doctors were great but this is mainly dealing with their billing office. My insurance noted I would pay $500 for an ER visit which I did. However, a month later I was billed another $507 for the ER visit. When I took a look at the statement, it seems that they billed me for additional treatments I did not use. I ended up calling the billing department to discuss this and they unfortunately could not help me and said that even if the statement was adjusted, it probably would not change the amount I owe. So I ended up paying the extra $507. Lo and behold in May I ended up being charged ANOTHER $155 for Physician Services. I called again to discuss this and they said the Physician services are separate charges from the insurance charges. I’m honestly not sure why I am continuing to be charged months later for an ER visit on January 30th that should have ended up only costing $500 but I ended up paying over $1100 for. Honest to God, I am hoping I don’t wake up in another few months to another surprise charge. I feel as if there was not transparency in this whole process.

Response from the owner1 month ago

Hello Zheng, Thank you for letting us know about your situation after visiting Mount Sinai West's ER. We sincerely apologize for what you are going through and would like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Zheng-Pan&RD=6-4-25

Valentina Lameda

1 month ago on Google

Big shout out to nurse Marjorie K, Aleksandra from 12 floor L&D, and nurse Meghan M from 11 floor Postpartum Care and Lactation consultant Ms. Elizabeth, thank you for taking such a good care of me and my baby.

Response from the owner1 month ago

Hi Valentina, We love hearing about experiences like this one at Mount Sinai West. Thanks for sharing this feedback with us.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.6 / 10

Gallery

The facilities at Mount Sinai West in New York City, NY 1

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Outpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. The Addiction Institute at Mount Sinai - West Outpatient Department is comprised of separate yet integrated treatment components that range from low intensity to very high intensity services. The needs of the individual are the sole determining factor behind their recommendations for a particular treatment service and the frequency of that service. They have several Intensive Outpatient Programs (IOP), in the morning, afternoon, and evening that provide a great deal of structure for people who have either completed an inpatient facility or who are just beginning to address their drug and alcohol use. The intensive programs include individual therapy as well as a variety of skills building groups that help people create the tools they need to live more stable and fulfilling lives.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. At the Addiction Institute at Mount Sinai - West inpatient treatment is often the beginning of the recovery process. Inpatient treatment is designed to help an individual develop the basic skills they will need to achieve a successful recovery from addiction.

Intensive Outpatient

Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).

Aftercare Support

Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.

Sober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Partial Hospitalization Program

The partial hospitalization program (PHP) level of care offers short-term, intensive rehab for individuals with acute symptoms that require focused management but don't require 24/7 care. PHP treatment provides structured programming (i.e. individual and group therapy) and allows you to return home in the evening. PHP treatment typically meets weekly for a minimum of 20 hours with the duration typically averaging 90 days. While PHP treatment cost can vary, it is often covered by most providers.

24-Hour Clinical Care

For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

In New York you'll find substance abuse treatment programs that can help you address your addiction, and any co-occurring mental health disorders. These programs utilize evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and psychodynamic approaches to help you achieve recovery and new tools to sustain it. With various treatment options available, including outpatient, inpatient, and residential programs, you'll be able to find the resources and right level of care you need to effectively treat your addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

As you recover from addiction, eating the right foods will help you heal and build your health for long term sobriety. Nutrition therapy teaches you about the nutrition your body needs and how to eat the right foods to support your recovery.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Amenities

Private Rooms

Staff & Accreditations

Staff

Evan Flatow, MD

President, Mount Sinai Morningside and Mount Sinai West

Tracy Breen, MD

Chief Medical Officer, Mount Sinai Morningside and Mount Sinai West

Marsha Sinanan-Vashista, MBA, MSN, RN, NEA-BC, FAAN

Interim VP/CNO, Mount Sinai Morningside and Mount Sinai West

Timothy Day, MPH, RN

COO, Mount Sinai Morningside and Mount Sinai West

Lisa Mazie, MS

CAO, Mount Sinai Morningside and Mount Sinai West

Leah Borenstein

VP for Perioperative Services, Mount Sinai Morningside and Mount Sinai West

Janice Connolly

VP for Administration, Mount Sinai West

Carol DeJesus, LCSW, CCM

VP for Care Transitions and Population Health, Mount Sinai Morningside

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(212) 523-4000

Website

1000 10th Ave
New York, NY 10019

Get Help Now - 646-439-0877

Rehab in Cities Near New York City

Back to NY

Reviews of Mount Sinai West

2.9/5 (100 reviews)

268

314

Google Reviews

2.9 (100 reviews)

1 month ago

Response from the ownerInvalid relative date format:

Kristina B

2 months ago

I had my baby yesterday and was hospitalized in antepartum at 33 weeks for 4 days. The labor and delivery nurses were amazing. No complaints. 5/5 stars. Same for ante partum. However, The postpartum floor?? Is horrible out of a nightmare type of horrible. Nurses aren't attentive nor considerate, you have to share a room with another family and can barely sleep between your own newborn and the other family's newborn as well as have no privacy. I called to request help 20 minutes ago because I bled into the sheets and when the call was answered I was told "what do you want your nurse for" ummm I want her to do her job and have a right to privacy oh and I'm still waiting for my nurse to come help me. Post partum has been the worst experience for me here. 0/5 stars.

AUREA G

Waited 4+ hours after burning my hand on a 400° hot pan handle only to be told they’ll give me stronger pain meds, lidocaine & a burn specialist referral. The pain meds? 600mg of Motrin. What a joke. I told them I took 2 500mg of Tylenol extra strength. It took an hour to be given the treatment by the nurse after the doctors saw me. This place seems so disorganized and there’s no privacy when you’re being seen or asked to confirm your private details, having been put in a room with other patients. What a waste of time. Are there any good ERs in NYC? 🤦🏽‍♀️

Hello Aurea, We appreciate your feedback about your visit to Mount Sinai West's ER. We sincerely apologize for what you went through and would really like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=AUREA-G&RD=5-18-25

Ruth Adler

I had surgery at this hospital on March 19, and everything was going well until March 21, my second day of hospitalization. First, I want to say that every Mount Sinai doctor I’ve received care from has been amazing, and every single nurse here is a superstar — caring, attentive, and dedicated. As many of you know, it’s difficult to sleep in a hospital due to frequent vital checks and the general noise. While the rooms here are comfortable and relatively quiet, my experience on the second night took a turn. At 11:48 PM, a roommate was brought in, which was fine initially. However, two of their relatives arrived shortly after, and by nearly 2 AM, they were still there, talking with the lights on. I’ve never seen a hospital allow visits so late unless it’s an ICU, and even then, visits are typically brief. Why is this being permitted? I was recovering from surgery, and getting proper rest was already challenging without this added disturbance. Frustrated, I requested to be discharged. The nurse called a doctor, a young woman by the name Alysa Hernandez. While she was not responsible for my care, my comments are solely about her demeanor, not her medical skills. She was incredibly rude and dismissive, essentially telling me to “go back and deal with it” or “put a towel over my face.” She then threatened to wake my doctor to resolve the situation, making me feel trapped. I didn’t want to return to a room where I couldn’t rest, but I also didn’t want to disturb my doctor unnecessarily. She continued pressing me for a decision, implying I was wasting her time. Thankfully, one of the nurses stepped in and offered to move me to a different room, which was the best solution. I’m extremely grateful for that nurse’s kindness and professionalism. However, this incident left a bad impression. Additionally, two days before my surgery, I was informed that I needed to pay $6,270 upfront. Why wait until the last minute to discuss financials? Most people don’t have that amount readily available. It felt as though my surgery would have been withheld if I hadn’t made the payment. I couldn’t help but notice that my surgery time wasn’t confirmed until I paid in full. While I understand hospitals operate as businesses, it’s disheartening when patients are treated like just another number. A little more transparency and compassion would go a long way. Update: I checked Dr. Alysa Hernandez’s notes, and she lied about me trying to leave because I couldn’t sleep due to bright lights. Why didn’t she mention that there were two visitors talking and having a “hang out” in the room at almost 2 AM, which was the real reason I was trying to leave? It goes to show what type of person she is — rude and a liar Update (05/16/25): It has been two months since my surgery. Before the procedure, they made me pay $6,270 upfront. They also withdrew over $3,000 from my HSA, and now they’ve sent me an additional bill for nearly $3,000. My out-of-pocket maximum is $6,500, yet they’ve billed me over $12,500. All the services were in-network. When I reviewed the amounts paid, the money I paid out of pocket doesn’t even show up, thankfully, I have a receipt. Be very careful with these people and their billing practices.

Hello Ruth, Thank you for your nice comments about Mount Sinai West's care team. We are very sorry to hear about your other experiences and would like to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Ruth-Adler&RD=3-23-25

Mike

Extremely knowledgeable doctors and conveniently located between 58th and 59th Street on 10th Ave. The old St. Luke's.

Jennifer M

Had an outpatient surgical procedure yesterday with my incredible surgeon, Dr William Samson and his wonderful PA, Courtney. Everyone I encountered at hospital was amazing. It was a packed house and yet everything ran super smoothly. Shout out to my anesthesiologist, Justin Lipper and all of the RNs, Kathleen, Rosanna, Sonia, Samantha, and Young, all of whom took such great care of me.

Hi Jennifer, Thank you for taking the time to share your experience and your nice comments about our team. We're so happy to hear you received excellent care at Mount Sinai West.

Kaku P

I delivered my baby girl in March, and I’m writing this review two months later to share my experience. The labor and delivery team was wonderful. As a first-time mom, everything felt overwhelming at first, but the nurses were incredibly supportive and helpful—they made a huge difference during those intense early moments. When it was time to deliver, Dr. Helaine Worrell was absolutely amazing. Her calm presence and soothing voice made me feel grounded and focused—it truly felt like I was meditating. I honestly believe I couldn’t have delivered my baby in just 15 minutes without her. She is a blessing, and I sincerely hope I can have my second baby with her as well. The postpartum unit was also great—no complaints at all. Overall, I had a very positive and smooth experience.

Hi Kaku, Congratulations! The team at Mount Sinai West aims to provide the best care to patients and they love hearing about positive experiences!

Jan Bojo

I posted the review below 4 weeks ago. A negative review triggers an autoreply from the hospital, seemingly inviting a dialog. It's fake! Nobody got in touch. *** On March 31, 2025, I went to the ER of Mt. Sinai West. I was admitted because of my excruciating pain in my back and leg. I pleaded for pain relief, but I had to keep waiting. When it finally came, it quickly lost impact. An MRI was necessary to guide further treatment. I insisted on more effective pain treatment before I could take it. I was still whisked away for an MRI against my protests. Much time was wasted waiting in line for the MRI, which failed. Almost an hour was then wasted waiting in agony for transport back to the ER. I was in despair, crying uncontrollably and moaning “I want to die!” over and over. That was no melodrama--it was actually how I felt. The nurse offered her sympathy, and some more pain relief was administered, but the relief was short-lived. The ER was cramped, and I was about one foot away from another patient behind a screen. Zero privacy. We were very close to an alarmed door that let out a piercing sound every time somebody opened it. Sleeping for the first 22 hours was impossible. Then I was transferred to Medicine department 14A. The receiving department nurse was clearly disgruntled and kept arguing with another staff. Nobody introduced themselves or said “welcome.". Dumped and left, I could not find the call button unless I reached over, high on my painful side. At great pain I crawled up and pushed the button (or not? I could not reach my glasses). After several attempts somebody said: “How can I help you.” I pleaded for pain relief and got an inaudible response. Click. An annoying, persistent alarm from my drip went off. The same for my roommate. It drove me crazy. I tried calling again. No reply. A nurse finally appeared and fixed it. I asked what triggered it. She mumbled and I had to ask again. Clearly annoyed, she responded through clenched teeth. Such was the attitude with which I was met. My vitals were frequently checked. My blood pressure was through the roof. Two ladies collecting vitals data chatted about kids. I tried to plead for more pain relief, but they ignored me. I slapped my hand against the side of the bed in frustration to get their attention. “I’ll call security” one of them yelled at me and then continued chatting. Such was the compassion with which I was met. Things finally improved as I kept complaining about pain relief. In the morning, I even got a nurse (Emily) who (a) introduced herself by name on arrival, (b) spoke clearly and looked at me when we talked, (c) carried a readable name tag, (d) asked how I was feeling, (e) took me seriously and tried to cheer me up, and (f) even asked how to pronounce my unusual name! Mt. Sinai might consider this exceptional kind of behavior to be part of staff training so that it becomes standard. But I may be unreasonable, given how little they charge. The appearance, in late afternoon on April 1, of a qualified pain management team of two doctors made a great deal of difference. Finally, I was taken seriously. I got the relief I needed for a late-night MRI, administered by cheerful, professional staff. A herniated disc was diagnosed on April 2. I also got a new bed that I could actually maneuver. The first one was locked in a half-raised position which was not the most comfortable. Things improved even further as I collaborated with a physical therapist (Sam) who was a great listener and provided systematic coaching. We exercised, with initially depressing results. But with better pain management, the road to mobility and recovery opened up. A friendly social worker (Allyson) checked that I had somewhere to go. I left the hospital on April 3 with a battery of medications and a reasonable chance of full physical recovery in the coming weeks through physical therapy and perhaps injections or surgery. But the mental scars of the unforgettable agonizing pain, and the rudeness and indifference that I suffered will take longer to heal.

Hello Jan, Thank you for letting us know about your recent experience at Mount Sinai West and we would really like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Jan-Bojo&RD=4-7-25

Went to visit a friend and her new baby. Beautiful hospital but the gift shop needs an upgrade. It's in a corner with items that look like the 99cent store. Poor taste

Nicole Avellino

This is the filthiest hospital I’ve ever been to. Absolutely disgusting. The staff ignores every patient and provides horrific service. This place needs to be shut down. Absolutely gross. I can’t believe it’s even legal for a hospital to be this dirty.

Hello Doris, Thank you for bringing this to our attention about your experience at Mount Sinai West. We are very sorry to hear this was your experience and would like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Nicole-Avellino&RD=5-2-25

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About Mount Sinai West

Inpatient Programs and Care

Mental Rehabilitation Services

Medication Assisted Treatment

Comprehensive Outpatient Care

Facility Overview

Latest Reviews

Rehab Score

Gallery

Location

Other Forms of Payment

Addiction Treatments

Levels of Care

Outpatient

Inpatient

Intensive Outpatient

Aftercare Support

Sober Living Homes

Partial Hospitalization Program

24-Hour Clinical Care

Medically Assisted Detox

Treatments

Programs

Adult Program

Young Adult Program

LGBTQ Program

Clinical Services

Amenities

Staff & Accreditations

Staff

Evan Flatow, MD

Tracy Breen, MD

Marsha Sinanan-Vashista, MBA, MSN, RN, NEA-BC, FAAN

Timothy Day, MPH, RN

Lisa Mazie, MS

Leah Borenstein

Janice Connolly

Carol DeJesus, LCSW, CCM

Accreditations

Contact Information

Rehab in Cities Near New York City

Reviews of Mount Sinai West

Reviews

Google Reviews

Write a review for Mount Sinai West

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