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New Hanover Regional Medical Center

2131 South 17th Street
Wilmington, NC 28401
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About New Hanover Regional Medical Center

New Hanover Regional Medical Center is located in Wilmington, North Carolina. The medical center is part of the Novant Health network. They offer comprehensive medical services, mental health services, and addiction treatment, including medical assisted treatment (MAT). 

The New Hanover Behavioral Health Hospital is at the medical center and offers crisis stabilization for individuals in mental health or substance use crises. The facility accepts many types of health insurance plans including Medicaid for substance use disorder (SUD) programs. 

Substance Use Crisis Stabilization in Wilmington

The hospital is situated about four miles from downtown Wilmington. The area has a historic riverfront district that features restaurants, art galleries, and unique shops where patients’ families can gather.  

The crisis stabilization unit is part of the medical center. It’s a secure, dedicated unit that offers modern therapeutic spaces and patient rooms. There’s an on-site cafeteria, and there are visitation options for loved ones.  

Integrated Care Approach

Because the psychiatric unit is on the medical center campus, clients have easy access to integrated medical treatments. The multidisciplinary treatment teams include licensed therapists, social workers, psychiatrists, and nurses. They focus on rapid connection to services for continuity of care after discharge.

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Latest Reviews

martistw919
2 weeks ago on Google
5
Doctor was correct in not doing my lung biopsy due to calcium & vascular issues surrounding it. I am grateful she did not, because she felt it might not be safe to do. I have other options to have it tested and she explained them to me.
Monnie Riot Speaks The Truth
3 weeks ago on Google
5
I’ve been really trying to keep me alive. I wish I appreciate, but everything seems to be like pressed. They’ve been working day and night with me a
Beverly Ruano
1 month ago on Google
5
I want to take a moment to express my heartfelt gratitude to the incredible medical staff at Novant Health. My mom has been hospitalized for almost three days now, and although it’s never easy seeing a loved one in the hospital, I have been able to go home and rest with peace of mind, knowing she is in such wonderful hands. Both the day and night shift nurses have shown an incredible level of compassion, professionalism, and dedication. I would especially like to recognize a few amazing individuals who have truly made a difference during my mom’s stay. ❤️ Ryan – Thank you for your experience, professionalism, organization, initiative, and attentiveness. Your confidence and dedication to your work bring so much reassurance to families like ours. Emily – Thank you for your sweetness, kindness, and genuine care. Your gentle and compassionate approach means more than you know. Kyara – A very special thank you for your attentiveness, patience, and willingness to go above and beyond. You have such a beautiful way of making my mom feel comfortable, cared for, and, even if just for a moment, helping her forget that she is sick. The time and care you put into giving her such a wonderful bath meant so much. She was so relaxed and comfortable afterward that she even fell asleep. It’s those little moments of kindness that make the biggest difference. Dr. Blade – Thank you for taking the time to come in on a Saturday night to personally care for my mom. That gesture alone speaks volumes about your dedication and commitment to your patients. Knowing that you were willing to show up and be there for her, even on a Saturday evening, meant more to me than words can express. Your time, compassion, and willingness to go the extra mile did not go unnoticed, and I am truly grateful. As a daughter, there is no greater comfort than knowing my mom is being treated with the same love, patience, and dignity that I would give her myself. When someone you love is hospitalized, even the smallest acts of kindness can bring an overwhelming sense of relief. To Ryan, Emily, Kyara, Dr. Blade, and the entire medical team at Novant Health, thank you from the bottom of my heart. Healthcare is so much more than a profession. It takes a special kind of person to care for others during some of their most vulnerable moments, and each of you has demonstrated that beautifully. Your hard work, compassion, and dedication do not go unnoticed. Thank you for not only caring for my mom but also giving our family comfort and reassurance during a difficult time. May God bless each of you for the difference you make in the lives of your patients and their families. ❤️🙏
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Accepted Insurance

Please contact to verify your specific insurance provider.

New Hanover Regional Medical Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 23606

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact New Hanover Regional Medical Center.

Contact Information

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2131 South 17th Street
Wilmington, NC 28401

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Reviews of New Hanover Regional Medical Center

3.12/5 (1280 reviews)
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Google Reviews

3.12 (1280 reviews)
Amber Pierce
1 week ago
4

They have a really great team of Drs. But they do not practice good sanitary measures to protect the patients on the 6th floor for oncology. The difference between them and Duke is a different level of cleanliness. It's flu season and they had people in the hallways on beds throwing up with bms and heavy traffic and noise all the time with no mask on anyone. I was on the women's unit for 7 days and then I was moved to the oncology unit for 9 more days. Then I was transferred to Duke University medical center where I was diagnosed and treatments were started for paraneoplastic Myositis. They worked so hard on me at Novant to figure out what raised my CK levels to 18,882 and liver enzymes to over 825. Zimmer Cancer center sent me through the ED because I waited for 30 hours pending admission to the women's unit. Zimmer Cancer center is awesome and even though I had to transfer my care to Duke University because I have such a rare condition I will always thank them for still being alive. I didn't like the fact that they put AMA because I decided to drive myself to Duke instead of waiting for the ambulance either

Teresa Anderson
1 week ago
5

⭐⭐⭐⭐⭐ 5 Stars – Compassionate Care at Novant New Hanover No one wants to be in the hospital, but when hospitalization is necessary, the people caring for you can make all the difference. I want to recognize Dr. Maruniak for the compassion, professionalism, and respect he has shown throughout my stay. He has taken the time to answer my questions, explain my treatment, and make sure I understand what is happening with my care. My hospital stay has been longer than anticipated, but his patience, clear communication, and genuine concern for his patients have made a difficult situation much easier. Dr. Maruniak is truly an asset to this hospital. I also want to give a special shout-out to Janet in the Nutrition Department. Janet consistently goes above and beyond to make sure my meals are correct and that my needs are met. , What stands out most is the respect, kindness, and personal attention she brings to her work. She makes patients feel like people, not just another room number. When you're in the hospital, it's often the little things that make the biggest difference. Both Dr. Maruniak and Janet have demonstrated that compassionate care extends beyond medical treatment. It's also about how you treat people when they're vulnerable. Novant New Hanover is fortunate to have employees like these two. They deserve recognition for the difference they make in their patients' experiences.

Nicholas Kudla
1 week ago
1

The one star does not apply to the nurses in ED as they were wonderful. But, if you are headed there be aware of all the potential fights you will see right next to the gurney you will be sitting in. Also, if you are a veteran have your prescriptions sent to the VA. As CVS across the street wont fill unless yoy have an ID card and having them resent to the VA after a weekend is a pain. They sent my pain meds but not the 3 antibiotics (the pills I actually need). I have been waiting on Novant to resend them to the VA while sitting here for 5 hours and got the one. Might have to sleep in the parking lot while I wait on them to send the rest. Great nurses once again, horrible infrastructure. BTW I was in the ER for 3 days never moved me to a wing for a bed because it is so packed. Go to the Scott's Hill location for better service possibly? Skipped me on meals, other meals no fork to eat with then finally asked why I wasn't eating. Get your shit together Novant.

Response from the owner
Nicholas Kudla, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
rebecca owens
1 week ago
1

Don’t even attempt to communicate by letter to a hospitalist in this facility. I wrote 3 letters to Dr. Elizabeth Bourne about an important matter, and was ignored completely. No response. No genuine care whatsoever.

Response from the owner
Rebecca Owens, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
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