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New Hanover Regional Medical Center

2131 South 17th street Wilmington, NC 28401
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New Hanover Regional Medical Center NC 28401

About New Hanover Regional Medical Center

New Hanover Regional Medical Center, located in Wilmington, North Carolina is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery. Specialty rehab programs at New Hanover Regional Medical Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults. New Hanover Regional Medical Center has received accreditations from CARF.

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Latest Reviews

James Gallo
3 weeks ago on Google
1
I’ve never left a review of anything before, took 6 hours to get an ultrasound on what staff claimed to be a “slow day”
Response from the owner3 weeks ago
We're sorry to hear your wait was longer than anticipated. Although we do our best to estimate times, wait times can change quickly depending on the circumstances. If you would like to discuss this further, please call 1-910-667-6655. -Novant Health Social Response Team
fk off
3 weeks ago on Google
1
absolutely terrible in every way. they know it's a monopoly here so no one cares about anything lmao. easily the worst cafeteria food I've ever tried too
Response from the owner3 weeks ago
We appreciate you taking the time to leave a rating and are sorry we did not meet your expectations at Novant Health New Hanover Regional Medical Center. Please help us understand what we can do to improve. If you would like to share your feedback with a member of our team, please contact the Novant Health feedback line at 1-910-667-6655. -Novant Health Social Response Team
Coby King
3 weeks ago on Google
2
First off the doctors and nursing staff was absolutely wonderful and amazing except one nurse and floor doctor that decided to take me off of my pain meds almost 2 weeks before I was scheduled to be released and was just starting to do physical therapy after literally being stuck in a bed like glue for almost 4 weeks after being septic and then my right lung collapsed while having 4 broke ribs and then wondered why I was feeling sick and was in to much pain to really do any therapy. You see, I was on suboxone for 10 years and my actual doctors that did all my surgeries knew that it was going to be very hard for me to feel any pain relief since everything was opiate based so they gave me very big doses of morphine which lasted about an hour for me but it did break through and then when i finally got out of the icu and to a regular floor, which by the way that same day they put a poor gentleman right next door to me that had to have TBI and literally for 14 hours a day would scream help me at the top of his lungs, all the nurses there knew how much pain I was in and about the guy screaming all day and night and were very sim pathetic but one and the girl she was teaching. She wasn’t very gentle either. She would just grab a arm or something like she didn’t want to be there every shift and I noticed when I would buzz her for pain she would not come for hours unlike all the other nurses and then one day she came and said we aren’t giving you anymore pain medicine because you have been on too high of a dose but I knew exactly what she really meant was I noticed you are on suboxone so you are just an addict wanting more. I have seen that look too many times so I just know. She told the floor doctor this and without even consulting my doctor that did the surgeries that was that. What they don’t know is the massive tolerance you build and the whole reason before like I said of there being no other alternative in the hospital but to get a stronger dose. But then almost the next the floor doctor was why are you sick now and not eating and you need to really start therapy and get out of this bed and I was like well now I have extremely bad withdrawal and can’t eat and I’m in too much pain to move and you want me me to start some real hard core therapy with nothing for pain when now I’m really going to need it!! The only time I can even have anything for pain is in the hospital! So that sucked! Then when I had a chance to see a doctor at Wilmington Health they did a MRI ON my elbow and come to find out I had torn my triceps tendon completely and ruptured my triceps so that is why my right arm keep hurting so bad and because it got missed and too much time had gone by there is nothing anyone can do about it. Oh yeah, did I mention the first week I was there fighting for my life in the ICU, part of which was on life support, the hospital in there great wisdom grabbed on my belongings which were clothes, my WALLET and CELL PHONE and LOST THEM!!!!! And as so as I was able to contact the people there when I got out of another surgery still in ICU they almost immediately let me know that they were not to be held responsible for anything lost and there for would not pay for anything!!!! And of course they never found it because they threw it all away!!! I wish to god I was making all this up because my doctors were so good and I owe them my life and all the nursing staff, all but one, was so incredibly compassionate but everything else that happened was one of the most incompetent things and situations I have ever been involved in with any corporation which is what a hospital is now! That’s all I got and I hope this helps someone out there.
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Accepted Insurance

New Hanover Regional Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 23606

Contact Information

Building icon

2131 South 17th street
Wilmington, NC 28401

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Reviews of New Hanover Regional Medical Center

3/5 (1131 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

James Gallo
3 weeks ago
1

I’ve never left a review of anything before, took 6 hours to get an ultrasound on what staff claimed to be a “slow day”

Response from the owner
We're sorry to hear your wait was longer than anticipated. Although we do our best to estimate times, wait times can change quickly depending on the circumstances. If you would like to discuss this further, please call 1-910-667-6655. -Novant Health Social Response Team
fk off
3 weeks ago
1

absolutely terrible in every way. they know it's a monopoly here so no one cares about anything lmao. easily the worst cafeteria food I've ever tried too

Response from the owner
We appreciate you taking the time to leave a rating and are sorry we did not meet your expectations at Novant Health New Hanover Regional Medical Center. Please help us understand what we can do to improve. If you would like to share your feedback with a member of our team, please contact the Novant Health feedback line at 1-910-667-6655. -Novant Health Social Response Team
Coby King
3 weeks ago
2

First off the doctors and nursing staff was absolutely wonderful and amazing except one nurse and floor doctor that decided to take me off of my pain meds almost 2 weeks before I was scheduled to be released and was just starting to do physical therapy after literally being stuck in a bed like glue for almost 4 weeks after being septic and then my right lung collapsed while having 4 broke ribs and then wondered why I was feeling sick and was in to much pain to really do any therapy. You see, I was on suboxone for 10 years and my actual doctors that did all my surgeries knew that it was going to be very hard for me to feel any pain relief since everything was opiate based so they gave me very big doses of morphine which lasted about an hour for me but it did break through and then when i finally got out of the icu and to a regular floor, which by the way that same day they put a poor gentleman right next door to me that had to have TBI and literally for 14 hours a day would scream help me at the top of his lungs, all the nurses there knew how much pain I was in and about the guy screaming all day and night and were very sim pathetic but one and the girl she was teaching. She wasn’t very gentle either. She would just grab a arm or something like she didn’t want to be there every shift and I noticed when I would buzz her for pain she would not come for hours unlike all the other nurses and then one day she came and said we aren’t giving you anymore pain medicine because you have been on too high of a dose but I knew exactly what she really meant was I noticed you are on suboxone so you are just an addict wanting more. I have seen that look too many times so I just know. She told the floor doctor this and without even consulting my doctor that did the surgeries that was that. What they don’t know is the massive tolerance you build and the whole reason before like I said of there being no other alternative in the hospital but to get a stronger dose. But then almost the next the floor doctor was why are you sick now and not eating and you need to really start therapy and get out of this bed and I was like well now I have extremely bad withdrawal and can’t eat and I’m in too much pain to move and you want me me to start some real hard core therapy with nothing for pain when now I’m really going to need it!! The only time I can even have anything for pain is in the hospital! So that sucked! Then when I had a chance to see a doctor at Wilmington Health they did a MRI ON my elbow and come to find out I had torn my triceps tendon completely and ruptured my triceps so that is why my right arm keep hurting so bad and because it got missed and too much time had gone by there is nothing anyone can do about it. Oh yeah, did I mention the first week I was there fighting for my life in the ICU, part of which was on life support, the hospital in there great wisdom grabbed on my belongings which were clothes, my WALLET and CELL PHONE and LOST THEM!!!!! And as so as I was able to contact the people there when I got out of another surgery still in ICU they almost immediately let me know that they were not to be held responsible for anything lost and there for would not pay for anything!!!! And of course they never found it because they threw it all away!!! I wish to god I was making all this up because my doctors were so good and I owe them my life and all the nursing staff, all but one, was so incredibly compassionate but everything else that happened was one of the most incompetent things and situations I have ever been involved in with any corporation which is what a hospital is now! That’s all I got and I hope this helps someone out there.

Tracy Evans
4 weeks ago
3

Response from the owner
Hello Tracy Evans, we're sorry to see this rating of Novant Health New Hanover Regional Medical Center and would appreciate the opportunity to learn more about your experience. Please let us know how we could improve by contacting the Novant Health feedback line at 1-910-667-6655 to share your experience with a member of our team. -Novant Health Social Response Team
Jen Harrell
1 month ago
1

Response from the owner
Hi Jen Harrell, we appreciate you taking the time to leave a rating and are sorry we did not meet your expectations at Novant Health New Hanover Regional Medical Center. Please help us understand what we can do to improve. If you would like to share your feedback with a member of our team, please contact the Novant Health feedback line at 1-910-667-6655. -Novant Health Social Response Team
Lloyd Robert Pfeffer
1 month ago
1

I brought my girlfriend in after she was in a car accident, just as a precaution. The person who came in to put in the IV and draw the blood was Brian, who, apparently was an intern. After checking my girlfriend’s veins, he immediately realized he was in over his head, and he left to come back with Mikela who walked him through how to find a vein, and insert the IV correctly. Brian made an attempt, but had problems finding blood. He kept wiggling the needle, while inside my girlfriend’s right arm. After what seemed like 5 minutes (but was probably only 2), some blood drops trickled into the sample tube and he then removed the sample tube and taped down the IV. Mikela then suggested that while Brian cleaned up the needle from the arm he had inserted it, in the interest of time, she would insert the IV in the other arm. Brian removed his needle and Mikela worked on the other arm. Again, my girlfriend was showing signs of discomfort. Brian slipped Mikela another sample tube to draw blood. I was not at an angle to see what happened with the tube Mikela was working on, but I did see Brian casually drop the blood sample, he took, into the trash. Mikela finished up, and the IV was now secured to my girlfriend’s left arm. I assume that NHCRMC triage analyzed quickly that my girlfriend was not in immediate danger because we arrived before 12p, and it was already 2:30p now and we were on hold for even more time after the IV was inserted by Mikela. By now the shock and adrenaline was wearing off from the car accident, and my girlfriend’s pain was starting to set in. I went to find a nurse and requested Tylenol or some kind of pain medicine for my girlfriend while she waited. It took a few moments, but eventually Brian, the intern, came in and administered a pain medicine through the IV. My girlfriend asked if it was normal to feel discomfort while receiving fluid through the IV, and Brian responded that discomfort was normal, and if the IV wasn’t in correctly, the injection would hurt. My girlfriend said that it did hurt when he injected the pain medicine through the IV. Brian responded that it would be more of a burning. My girlfriend responded that it was burning. Brian said, a little burning was ok, but if the IV was in wrong it would burn a lot. And he left. A long while later, a technician came by to take my girlfriend in for the CAT scan. The hospital must have been backed up that day because it was a half hour before my girlfriend was returned, and the CAT scan was not performed. When it was her turn on the queue to have her CAT scan, the technician informed my girlfriend that he couldn’t proceed because the IV was not inserted into a vein. When my girlfriend informed me of this, I found Brian and informed him that the CAT scan technician had informed us that the IV was in incorrectly and that he couldn’t proceed until the IV was put in correctly. A new individual came in, removed the IV inserted by Mikela, pointing out that the needle was bent in half. The new guy, I didn’t catch his name, put in a new IV, and my girlfriend reported that this IV did not hurt, other than the initial poke, like the others did. Fortunately, although the whole process took over 5 hours, the results of the CAT scan showed that my girlfriend suffered only bruising from the collision, and we hope and pray that the other driver fared as well. However, my girlfriend suffered needlessly had the hands of two people not qualified to insert an IV needle, and now, even two days later her arms are bruised up and down both of her forearms.

Response from the owner
Lloyd Robert Pfeffer, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Robert Dixon
1 month ago
1

Slowest movements ever. Dont come here if prompt treatment is needed. You'll probably die before your seen.

Response from the owner
Robert Dixon, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Madison Holland
1 month ago
1

Taken via ambulance to hospital after hit and run accident hit by a car while biking. Lost phone in incident. Upon discharge told I could have a bus pass and walk home as I had no form of payment to pay for taxi. Wearing only a hospital gown as my clothes were soaking wet in my hospital bag due to weather conditions at time of accident. Was not offered water to drink or ice for injures. Was informed that my insurance does not cover transportation back home despite my persistent attempts to communicate that traveling to the hospital via ambulance would leave me at the hospital, stranded-with no phone nor personal belongings in soaking wet clothes. I was encouraged by emergency responders to seek immediate emergent care and was assured that the hospital would help me get back home safely.

Response from the owner
Madison Holland, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Chase Faircloth
1 month ago
1

My mother was admitted to Novant Health – New Hanover Regional Medical Center for nearly a month, during which time the care she received was nothing short of subpar. She entered the hospital perfectly healthy aside from the sudden issue that brought her in, yet she left with her memory completely gone and unable to care for herself. Despite weeks of hospitalization, the medical team never determined what happened or why, leaving our family with no answers and my mother’s life permanently altered. Throughout her stay, communication from the medical team was virtually nonexistent. Updates were rare, and when questions were asked, staff members often appeared bothered, dismissive, and at times outright rude. There was little to no concern shown for patient well-being or for keeping the family informed. When the hospital could not determine the cause of her decline, they discharged her with no explanation, no plan, and no support — essentially “dumping” her out the back door into long-term care without guidance or closure. It is my firm belief that Novant Health should lose its license and be forced to break up and sell off its operations. Based on what we experienced, they would have better results letting high school students run the place. This facility appears to operate with a primary focus on money rather than patient care, compassion, or accountability. The lack of compassion, communication, and responsibility we experienced is deeply troubling. Families deserve transparency, empathy, and competent care — all of which were severely lacking here. I cannot, in good conscience, recommend this hospital to anyone seeking quality medical care. You’re best off to risk a trip to Duke. We will see what the malpractice lawyers have to say!

Diane Smithies
1 month ago
1

Horrible!!!

Response from the owner
Hello Diane Smithies, we're sorry to see this rating of Novant Health New Hanover Regional Medical Center and would appreciate the opportunity to learn more about your experience. Please let us know how we could improve by contacting the Novant Health feedback line at 1-910-667-6655 to share your experience with a member of our team. -Novant Health Social Response Team
Andrew Petrillo
1 month ago
5

They are very attentive. And they show care.

Response from the owner
Andrew Petrillo, we appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again! -Novant Health Social Response Team

Stephanie James
1 month ago
1

I would give negative stars if possible. ICU nurses are awful other than Ellie who is the sweetest, best nurse I ever met. Don’t bring your loved ones here unless there is no other option. Disgusted is an understatement.

Response from the owner
Stephanie James, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
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