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New Hanover Regional Medical Center

2131 South 17th street Wilmington, NC 28401
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New Hanover Regional Medical Center NC 28401

About New Hanover Regional Medical Center

New Hanover Regional Medical Center, located in Wilmington, North Carolina is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at New Hanover Regional Medical Center include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

New Hanover Regional Medical Center has received accreditations from CARF.

Latest Reviews

Gina Mosley
2 months ago on Google
1
I was seen on April 5th , 2025 after being transported from Onslow Memorial hospital @730pm that night . I was seen that same night at Novant New Hanover Hospital ER. The neurologist that night was Dr. G.S MD. He came in asked me questions then cut me off while I was explaining what happened with my injury to my back causing my Bulging Disc s also a bone spur and plantar fasciitis in my right foot .He then stated while I was struggling to move my legs and feet to try harder . He proceeded to dismiss me and his bed side manner was aggressive and belittling rush no compassion rushing me.He then came back stating they were going to release me even though I could not physically stand or walk on my own and in excruciating pain . I was Hurt and crying for help ..Never again
tabatha mitchell
2 months ago on Google
5
The doctors and nursing staff where wonderful with my dad when he was in there care twice for a stroke.
Response from the owner2 months ago
Tabatha Mitchell, so glad we could be there for you when you needed us! -Novant Health Social Response Team
Glenis Ann Stinnett
2 months ago on Google
4
My husband had CABG here and received excellent care in the CICU. Staff were friendly and knowledgeable. Ann RN, CNN
Response from the owner2 months ago
We love hearing success stories! -Novant Health Social Response Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Location

Accepted Insurance

New Hanover Regional Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 23606

Contact Information

Phone icon (910) 343-7787
Building icon

2131 South 17th street
Wilmington, NC 28401

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Reviews of New Hanover Regional Medical Center

3/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Gayle Christman
1 week ago
5

My husband needed to be transported to the ED last week. The ED was very full, 150 patients I heard. He was diagnosed with bacterial pneumonia and spent two days in the ER before going up to the 10th floor until Friday when he was discharged. I don’t feel I can compare the ED with a Nursing floor. I feel his care was good in the ED. Being busy, yes, it needs more beds, more housekeeping, but never did I feel his professional care was remiss. Upstairs doctor and nursing care was 100%. Very clean, professional and friendly. Love Dr. Nomides. The food isn’t great, but fortunately I was able to bring things in for him. Breakfast was good.

Response from the ownerInvalid relative date format:
Gayle Christman, thank you so much for the kind words. This is such a wonderful review of the type of service we strive to give every patient! -Novant Health Social Response Team
Alexis Figueroa
3 weeks ago
2

I had an absolutely horrible experience at this location. I was there for over nine hours, and while I understand that tests need to be done, waiting from 4 PM to 1 AM is unacceptable, especially in an emergency room. I spent four of those hours in the waiting room, crying in pain, and nobody seemed to care. There need to be more doctors, more rooms, and more availability. I felt like if something serious had happened, I would have died before being seen. To make matters worse, as I was leaving, I had a very bad experience with one of the nurses. She had blue nails, long hair, and gave me attitude when she came on shift, even though I'd been there for nine hours. She didn't want to give me the medication I was prescribed, and after I told her to call the doctor, she finally brought it to me. I had to go to a different urgent care the next morning before work to get the shot that I was supposed to have with this medication, which they didn't provide

Response from the ownerInvalid relative date format:
Alexis Figueroa, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Mary ann Barringer
3 weeks ago
1

Do not trust these doctors or the surgeons with your dog!!! My sister has been waiting for a week for an emergent surgery so she can start treatment for multiple myeloma and they have cancelled her surgery 4 times now because they constantly drop the ball and handle nothing the way it should be!!! If I could leave negative stars I would!!! And the crap response they auto generate for every complaint shows how much they care deeply about their patients. I have worked in the same cancer center for 19 years and the lack of professionalism literally blows my mind. We could not sleep at night if we treated our patients with such lack of EVERYTHING!!! The only positive is the nurses caring for the patients

Emily McWilliams
4 weeks ago
5

This is the BEST hospital I’ve ever been to. I went in with chest pain, I’ve been told my many doctors that nothing is wrong. They actually listened to me and where able to get me the help I needed:) all the staff were down to earth, very friendly.

Response from the ownerInvalid relative date format:
Emily McWilliams, we appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again! -Novant Health Social Response Team
Courtney Colmenares
1 month ago
1

I am in the emergency room waiting room and I’ve told the front desk ladies about the blood all over the floor multiple times, as have others. They keep saying they’ll send someone over but nothing is happening. This is so unsafe and unsanitary and they are at the desk laughing and chatting.

Response from the ownerInvalid relative date format:
Courtney Colmenares, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Dymond Simmons
1 month ago
5

I came in for a fall at my Job and Mikayla was so Amazing she was easy to talk to about what had happened at work they did a Cat scan and a lot of testing on me to make sure I got the BEST care possible I truly believed that my Health was very important to them the Doctors was sooo Amazing Thank You guys for ALL the Great care you gave me and Brianna W was Awesome as well Love ya guys

Response from the ownerInvalid relative date format:
Dymond Simmons, thank you so much for the kind words. This is such a wonderful review of the type of service we strive to give every patient! -Novant Health Social Response Team
Dave Allen
1 month ago
1

Unless you will 100% die within the next 2.5 hours, find a way to get to Raleigh or Durham instead. Frankly, death might be preferable than spending any amount of time in this ER.

Tyann Wilbanks
1 month ago
1

My granddaughter was hemorrhaging Saturday morning and was transferred via ambulance to New Hanover in Wilmington. I have to say I am furious with the care she received. She was sent to the surgical unit because she miscarried and had to have a D&E. The care she received was horrendous. When she was coming out of Anesthesia in recovery, one nurse told her to cover her mouth when she coughed. Really!!! She just had a tube down her throat, she wasn’t sick!! Then when we were trying to enquirer about taking the baby home, they told her they couldn’t tell if the baby was in pieces or if it was completely there! How horribly uncaring to tell a mom who just lost her baby that! Then they said well you may have lost it in the toilet at home. Again, no empathy at all. We enquired if we could get it in an urn. She said no that was something a funeral home would do. Well I know that is a lie because a friend lost her twins at the same place a month ago and they put her babies home in an urn. They they had the audacity to tell my granddaughter she could take the baby home and many it. New Hanover you need to teach your out surgery nurses empathy. I did not want to upset my granddaughter any more than she was or I would have list it on that nurse. There was absolutely no care or consideration given. They even released her with a blood pressure of 90/40. Shane on all of you.

Response from the ownerInvalid relative date format:
Tyann Wilbanks, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Keeath Magee
1 month ago
1

If I use the word Archaic it still would not describe the lack of care and unprofessionalism experienced in this facility. It is sad that a community that boast livability and comfort, only has a facility incapable of efficiently and effectively caring for is members. If I could give this place a zero I would. They are incredibly understaffed, unprofessional, and uncaring. My daughter and I took my wife here after receiving a call from her primary care physician directing her to the nearest ER because she needed a transfusion. When I say the unprofessionalism began at check in, my wife presented to the ER and informed the front desk why she was there. She informed the staff that her name had changed and would need to be updated In the system. 8:30pm we were checked in We sat in the ER for over an hour after informing the staff that she was there because she needed a transfusion. When informing the staff that she had been a patient in 2019 for the same issue, the staff was unable to find her records. Once her name was called roughly 10:00pm, we were taken back to a room, it was almost midnight before we spoke to a physician and the blood transfusion process even began. The ER was overcrowded, people on beds in the hallway, services were slow, and there was little care given in how my wife was treated. We were there for 17 hours, had only (1) interaction with a physician until we required the charge nurse come into my wife’s room before we would be discharged. After which we had another physician come into to explain our experience was “Swiss Cheese” effect, to imply her lack of care was simply because she fell through multiple cracks. Also trying to reach administration or even the patient advocate is a phone maze. Layer upon layer of sheltering those who should be held accountable. “The BUSINESS of Healthcare. After our 17 hour ordeal and being discharged, her information still was not updated. Never again. Even if it means driving an hour and a half to Raleigh. 😢😢

Response from the ownerInvalid relative date format:
Keeath Magee, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we do not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-910-667-6655 to speak with a team member. -Novant Health Social Response Team
Ambria Edwards
2 months ago
5

This hospital saved my life. Instead of pushing me off like my hometown hospital, they admitted me and fixed my issue. Forever grateful for this team! Especially the women’s floor, Kiara and Katie in the ER.

Response from the ownerInvalid relative date format:
We are so glad you are feeling better, and thank you for sharing your experience. -Novant Health Social Response Team
Samantha Showalter
2 months ago
5

I was transported via ambulance from Novant Scott’s Hill to New Hanover Regional and my experience was amazing from start to finish! The rooms were clean and every nurse and doctor was so caring and thorough with their plan of care for me. I had to have my gallbladder removed and it was my first surgery so, it was a little scary knowing I was undergoing an emergency surgery and not being able to mentally prepare. Dr. William Powers did my robotic cholecystectomy. He came in 2 hours before my surgery to explain the procedure and answer any questions. He was professional and made everything seem so easy and worry free. I will definitely recommend New Hanover to anyone who wants quality, professional care and will be going here from now on! Thank you to every nurse and doctor at New Hanover who cared for me! Can’t thank you enough!

Response from the ownerInvalid relative date format:
Samantha Showalter, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
Gina Mosley
2 months ago
1

I was seen on April 5th , 2025 after being transported from Onslow Memorial hospital @730pm that night . I was seen that same night at Novant New Hanover Hospital ER. The neurologist that night was Dr. G.S MD. He came in asked me questions then cut me off while I was explaining what happened with my injury to my back causing my Bulging Disc’s also a bone spur and plantar fasciitis in my right foot .He then stated while I was struggling to move my legs and feet to try harder . He proceeded to dismiss me and his bed side manner was aggressive and belittling rush no compassion rushing me.He then came back stating they were going to release me even though I could not physically stand or walk on my own and in excruciating pain . I was Hurt and crying for help …..Never again

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