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New Hanover Regional Medical Center

2131 South 17th Street
Wilmington, NC 28401
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New Hanover Regional Medical Center NC 28401

About New Hanover Regional Medical Center

New Hanover Regional Medical Center is located in Wilmington, North Carolina. The medical center is part of the Novant Health network. They offer comprehensive medical services, mental health services, and addiction treatment, including medical assisted treatment (MAT). 

The New Hanover Behavioral Health Hospital is at the medical center and offers crisis stabilization for individuals in mental health or substance use crises. The facility accepts many types of health insurance plans including Medicaid for substance use disorder (SUD) programs. 

Substance Use Crisis Stabilization in Wilmington

The hospital is situated about four miles from downtown Wilmington. The area has a historic riverfront district that features restaurants, art galleries, and unique shops where patients’ families can gather.  

The crisis stabilization unit is part of the medical center. It’s a secure, dedicated unit that offers modern therapeutic spaces and patient rooms. There’s an on-site cafeteria, and there are visitation options for loved ones.  

Integrated Care Approach

Because the psychiatric unit is on the medical center campus, clients have easy access to integrated medical treatments. The multidisciplinary treatment teams include licensed therapists, social workers, psychiatrists, and nurses. They focus on rapid connection to services for continuity of care after discharge.

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Fact checked and written by:
Susan Bertram, BA
Edited by:
Courtney Myers, MS

Latest Reviews

patricia williams
3 weeks ago on Google
5
The facility is clean, the staff is very professional, and they work well together. They also ensure your privacy and comfort. I'm always pleased. Thanks.
Response from the owner3 weeks ago
patricia williams, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
Amy Brown
4 weeks ago on Google
1
Was there with my fiancé and daughter after my fiancé dislocated his shoulder. Needless to say, it was an intense and stressful situation. I subsequently suffered a panic attack. I was able to get myself together, a nurse helped and offered the social worker to come in. Felt weird to me that a social worker is addressing mental health issues. The incompetent and hostile way the social worker (blonde middle aged woman) handled the situation absolutely needs to be addressed. She lied and said I was yelling at her, after she came in to raise her voice at me. The reason she was so angry is she overheard me ask my fiancé, “ didn’t we decline the social worker offer?” If that’s enough for her to berate me and have me removed , I genuinely worry the position she holds is not an appropriate career path. Hopefully she hasn’t done worse to someone else and abused her position multiple times in that or other ways. Unfortunately, I fear that is who she is.
Response from the owner3 weeks ago
Amy Brown, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Stan Harvell
4 weeks ago on Google
3
Different Hospital Staff Doctors should communicate with each other and at least get on the Same Page relative to a patients treatment, 90% of the Nurse Staff were Great, 10% of the Nurse Staff Should Not Be Employed In The Medical Field, Room Cleaning was NON EXISTENT during the 4 weeks I was in Different Rooms/Floors of Hospital, When I complained the person who came to clean was rude..
Response from the owner3 weeks ago
Stan Harvell, we’re sorry to hear you're disappointed with your experience at Novant Health New Hanover Regional Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
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6.1 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

New Hanover Regional Medical Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 23606

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact New Hanover Regional Medical Center.

Contact Information

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2131 South 17th Street
Wilmington, NC 28401

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Reviews of New Hanover Regional Medical Center

3.05/5 (1247 reviews)
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Google Reviews

3.05 (1247 reviews)
H Brettler
2 weeks ago
1

My experience with the customer service with Novant Health/New Hanover Regional Medical Center was by far, the worst engagement that I have ever experienced. The overt rudeness and unprofessional manner of how I was treated cannot be expressed enough. The phone reps are indeed, so bad, that I genuinely empathize for anyone who has to make any type of contact with them.

Response from the owner
We're sorry to see this rating of Novant Health New Hanover Regional Medical Center and would appreciate the opportunity to learn more about your experience. Please let us know how we could improve by contacting the Novant Health feedback line at 1-910-667-6655 to share your experience with a member of our team. -Novant Health Social Response Team
Terrie Romano
2 weeks ago
5

The staff is wonderful - professional, caring, and fun.

Response from the owner
Terrie, thank you so much for the kind words. This is such a wonderful review of the type of service we strive to give every patient! -Novant Health Social Response Team
lisa washlesky
3 weeks ago
5

Dr Minnix and the surgeon Dr. helak helped saved my mama! The staff is mostly great but nurse Owen had such good bedside manner and loving and caring

Response from the owner
Lisa Washlesky, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
patricia williams
3 weeks ago
5

The facility is clean, the staff is very professional, and they work well together. They also ensure your privacy and comfort. I'm always pleased. Thanks.

Response from the owner
patricia williams, thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again! -Novant Health Social Response Team
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