New Vision – Unity Health White County Medical Center

I came in from a mountain bike wreck. They got me in and patched me up fast. Everyone was friendly. I couldn’t ask for anything more.

The night nurses at 4 AM were amazing — kind, upbeat, and made me feel safe. But once the day shift started, everything changed. The first mistake was the young nurse blew a vein and bruised me up immediately. The short, older nurse was rude and dismissive, constantly saying I was only 4–5 cm dilated even as my baby’s heartbeat kept dropping. Every time she came in, my baby’s heartbeat was lost, and she still didn’t take it seriously. When Devon came in to check me after my baby’s heart stopped, I was actually 8–9 cm and close to delivery — far beyond what the rude nurse had said. That mistake could have cost my baby’s life. While all this was happening, some of the staff were laughing and joking even though I was heavily medicated, bp dropping fast and my baby was in distress. It was completely unprofessional and heartbreaking. Now I understand why they don’t allow recordings — no mother should ever see how little compassion some staff show during a crisis. Devon didn’t stop until she found my baby’s heartbeat, told them to call the team in, and took control when no one else did. Even though the staff did their jobs, the lack of empathy, urgency, and respect from some made me feel completely unwelcome. What should’ve been a beautiful birthday turned into a traumatic experience. I’ll never have another baby at this hospital, and I hope other moms think twice before delivering here.

Patient Experience Report 9/28/25 I recently visited the emergency room after my orthopedic doctor instructed me to seek immediate care if I became unable to move some of my fingers following a major wrist sprain. Since my orthopedic office was closed, I went to the ER as directed. The physician who first saw me was Dr. Aaron (last name unknown), a young, thin doctor with blonde hair, glasses, and a Kansas City Chiefs vest. His demeanor was very short and dismissive. While he initially commented that “you can tell something is going wrong because of the bruising,” he later contradicted himself, stating that “nothing was wrong” based on the x-ray results. He then recommended a medication that is clearly listed on my allergy list. When I explained that my orthopedic doctor had already scheduled an MRI and discussed the possibility of surgery—since an x-ray does not show the full extent of the injury—Dr. Aaron refused to listen. Instead, he was quick to make assumptions and even implied that I was seeking drugs, despite the fact that I had just undergone major surgery and specifically was not asking for any take-home medication. The supervising provider, Josh Post, was the complete opposite. He listened carefully, showed understanding, and treated both me and my family with respect. Thanks to him, I received actual help during this visit. I want it to be clear that I only sought proper medical evaluation and care as instructed by my orthopedic doctor. My concern is with the lack of professionalism and bedside manner displayed by Dr. Aaron, who dismissed my symptoms, ignored my documented allergies, and treated me in a way that was both unprofessional and unsafe. I will be speaking to a patient advocate due to the unprofessional and unsafe suggestions given by a Doctor hired through Unity Health Hospital.