They aren't perfect but they do what they can with the resources they have available, they really care about the patients, I feel very grateful for the work they do and for all that they have helped me.
About Southwest Network
Southwest Network – Saguaro is an outpatient behavioral health clinic in Phoenix, Arizona. They serve adults and adolescents with serious mental health conditions as well as those seeking support for general mental health and substance abuse. They can even address dual diagnosis. Their recovery efforts focus on helping you overcome these behavioral challenges and regain control of your life.
They provide a welcoming and supportive environment for individuals at every stage of the recovery journey. This ranges from people needing treatment for acute symptoms to those seeking occasional counseling, medication management or health maintenance. It’s also great that they accept Medicare and AHCCCS/Medicaid. If you’re uninsured and unable to pay they can still work with you to ensure that you receive care.
They deliver individualized treatment tailored to the client’s unique needs, all thanks to their multidisciplinary team of experts. These include licensed therapists, counselors and physicians. Peer mentors, case managers and rehabilitation specialists are also among these professionals. These experts work together to ensure clients receive the highest standard of care. They even provide multilingual interpreters to ensure support for individuals in different languages throughout their recovery.
Their comprehensive services include psychiatric and substance abuse evaluation, crisis intervention and behavioral therapy. Medication management, personal care and life skills development are also among the major services. Additionally, they offer case management and rehabilitation support. These may involve care coordination, employment rehabilitation/training and housing assistance. These services are provided through your case manager and rehabilitation specialist. Peer support is also provided through peer mentors. Specialized assistance is available for clients seeking court-ordered treatment for mental health or substance use disorders.
Their assertive community treatment team provides supportive services for highly vulnerable and homeless adults dealing with various acute conditions. Another cool thing about this program is that their adult services are equipped with a full service onsite pharmacy. This makes it convenient to access medications for better continuity of care.
Latest Reviews
I was with southwest network for years, I transferred from another southwest clinic because I had moved to this clinic. The second day going to this clinic I saw Louis who works, I meet Louis at the highland clinic, right then i knew transferring to this clinic was a bad idea. Louis has a complex where he makes comments and likes to gossip about individuals. I had a appointment at 8 : 00 am i got there at four minutes till 7:00 am when the clinic opens, there is this lady who is short and overweight who has black hair around 60 years old ,who did not like me and every time she saw me she would give me a dirty look, I thought I knew her from somewhere, anyway I finally remembered where I knew her from, let's just say working for southwest network and having access to my records is illegal and criminally wrong because certain individual were telling someone about my mental health issues, it got back to me!! And I can prove what I am saying because the individual confess to me where she got the information from. Anyway don't worry southwest network i do not believe in suing anyone, it is against my beliefs. So I get to the clinic at four minutes till seven am and I had been in the clinic before it opens at seven am so have other people, so I walk in and she had let a client use the restroom and I walked up to the counter and she raises her voice to me and says get out now do you hear me I am not open, it got me upset so I went outside and sat down and a few minutes latter Louis walks by with a female and at the same time a security guard walks by and ask me if I was a client at the clinic and Louis has a big smile on his face and makes a smart-ass comment under his breath directed at me i lost and raised my voice and said hell with this place and walked away never came back. Now the mental health provider i go to are so caring and understanding and come to your home to check on your. I have been praying for Louis and the lady this is about and I ask both of them to do the same for me.
Calls don't connect sometimes , you don't get therapy in due time and medical providers refuse medical paperwork
I've been here for 7 years, and they have helped me tremendously until the last few times I've been there. If you see a psychiatrist there, NEVER see Shiwanna. She was my psychiatrist, and she refused to prescribe me my psych meds, even after I notified her of it being an emergency. We had a video call scheduled, but my video camera was broken, so I wasn't able to see her. However, instead of following through with the appointment via phone call, she wanted to reschedule for another time I see her in person to POSSIBLY prescribe me my psych meds. She told me, "a day wouldn't make a difference without your psych meds." Um, excuse me, but isn't she a psychiatrist? Because OBVIOUSLY, a psychiatrist would know that ONE day without your psych meds would DEFINITELY MAKE A DIFFERENCE. Dude to her UNPROFESSIONAL, snooty attitude, her lack of care as a psychiatrist, and due to her lack of awareness of how to do her job properly, I have no other choice but to leave this clinic. Everyone else has been wonderful, besides Shiwanna, the psychiatrist there, and the male nurse. I'm not even going to go there explaining what Happened with the male nurse, but trust me on this, you won't appreciate his condescending attitude either.
Rehab Score
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7.8 / 10
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Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Residents of Arizona who are experiencing relationship problems may benefit from couples therapy. This form of psychotherapy helps couples express their feelings, resolve conflicts, and increase intimacy and affection.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Staff & Accreditations
Staff
Amy B. Henning, MBA
President & Chief Executive Officer
Teresa Celaya-Garner
Chief Financial Officer
Janelle Westfall, LPC, BCBA
Chief Clinical Operations Officer
Katrina Noyes, MPA, DHA
Chief Quality & Compliance Officer
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Arizona
License Number: OTC6421
Contact Information
(602) 266-8402 
2700 N Central Ave
Ste 1050
Phoenix, AZ 85004
Get Help Now - 602-834-1056
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Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW
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