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Waianae Coast Comprehensive Health Center

86-260 Farrington Highway
Waianae, HI 96792
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Waianae Coast Comprehensive Health Center - Recovery Services HI 96792

About Waianae Coast Comprehensive Health Center

Located in Waianae, Hawaii is the Waianae main campus of the larger Waianae Coast Comprehensive Health Center. Open daily except for Sundays, this clinic offers comprehensive support for behavioral health needs you might have.

There are a continuum of other health services available here including but not limited to medical care, LGBTQ+ affirming care, ancillary services, and access to social support services. They accept Medicaid and Medicare. There are discounted fees if you are uninsured or are experiencing financial hardships. Care is offered in an outpatient setting.

Comprehensive Addiction Recovery Services

Their substance abuse recovery program here covers the gamut of treatment services. You’ll be supported through detoxification, therapy, and medication assisted treatment under this program.

As you work through your treatment, you’ll also have the support of addiction education so that you feel empowered and educated to make stronger and healthier life choices. This will be weaved into your counseling sessions.

You’ll also have access to support groups, including Narcotics Anonymous and Alcoholics Anonymous. This encourages you to tap into the network of peer support that will be available to you when you find yourself experiencing hardships in your recovery.

Continuing Care for Long Term Sobriety

The Waianae main campus also does a good job connecting you with aftercare services so that you can stay the course of your recovery after your treatment program.

You’ll get connected to support groups in your local community, continued therapy, and even vocational and housing services. With this safety net in place after you complete treatment, you’re more likely to stay on your path of sobriety.

Healing Through Community Support

At the Waianae campus, you will have support applying for and receiving different social services that are available. This can include applying for the Women, Infants, and Children program (WIC) and getting connected to the Native Hawaiian Traditional Healing Center, where culturally appropriate and sensitive care is offered to Native Hawaiians.

You’ll also have access to transportation services for easier access to your appointments, not only to the main Waianae campus but to other campuses within this health network.

Similar Rehab Centers

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Nikki Wisher, BA

Latest Reviews

B T
1 month ago on Google
1
Worst facility in Waianae, incompetent care. Specifically ER Newman, and General Medicine/Women's health Jennifer Williams APRN (white hair). Her and her administration want to bill bill bill for things that can be taken care of via patient portal like documentation for schools, work..etc even with recent appointments. I had just walked out of an appointment and forgot to gather my document for work, she wanted me to go back and be seen just for her to fill the paper out. I had issues at the front with my insurance I had reviewed a called spoke to billing months before my scheduled appointment. The front desk called me MINUTES before my appointment as they were unsure with my insurance. The insurance that had been vetted before making the appointment! When I showed up I was livid. I went back to see Jennifer APRN and she had the audacity to lie and write white coat syndrome after I had explained my BP was raised from the incompetency! She made it about herself somehow LOL. Talk about grandiose. Reviewing results, she wanted me to make a separate appointment for this and not review it while I was in front of her at a current appointment. My child was seen in ER and Newman was entitled, rude, and brushed off all urgent matters in my child's case. His attitude and disrespect was enough for me never to want to return to this ER. The entire campus would do better by firing everyone and hiring the right staff. Their pharmacy and lab are not even under the same umbrella as the healthcare there. So that means you will be billed separately! Laboratory was so unprofessional. As I was walking up with my child to get labs drawn there were two women on their phone, knew I was standing there and had me continue to wait two minutes until they were done talking and laughing about what they were looking at on their phone. There is no accountability at this place, everywhere you turn. When we went back the women were so terrible with my kid. This is a small complaint but not even kid bandaids in laboratory or in the pediatric department! This facility also messed up with our billing to bill us the max with inappropriate codes. If I was elderly and didn't have a background in this, I would have never caught it. I cannot imagine how many patrons are ripped off financially, left with bills on bills, as they commit insurance fraud. Do not get seen here, and run if you just established care.
Teresa Robins
2 months ago on Google
2
Update: it got worse. I am type 2 diabetic and asked to be switched to a new provider because Jennifer Williams told me to hush I talk to fast. And now refuses my refills since I asked for a referral to new doctor to see me. It’s not a different practice but she says she won’t refill because I asked for a nicer doctor. Been trying for 6 weeks to get lab work done. Doctor keeps failing to send orders. I get turned away each time I go to lab. I can’t get prescriptions filled until bloodwork. I’m out of meds. My mental health is affected tremendously by this lack of concern and care. Doctor does not seem to care. The staff at check in desk has been nice to me though.
Garrick-gorgeous Peau
2 months ago on Google
1
Person work with you used and left me even when I need help Chelsea sent her money and everything but left after sending her money and after trying to handle everything handle what she been trying to give she took everything from me Chelsea
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Waianae Coast Comprehensive Health Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

A sober living home in Hawaii helps residents achieve several goals that will help them move forward in their recovery journey. During their stay at a men's or women's sober living home, residents find and maintain employment, locate more permanent housing, make amends with friends and family members hurt by their substance abuse, and adjust to maintaining a sober lifestyle in a less structured environment.

Medical detox is the safest way to help rid your body of addictive substances. It takes place in an inpatient setting under the supervision of licensed medical professionals who monitor your vitals and provide any necessary medications to alleviate potential withdrawal symptoms. Typically, this is the first step in the addiction recovery process, and it is often followed by inpatient treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Hawaii is for individuals suffering from substance use disorders. Treatment addresses the many issues involved with addiction, typically through a combination of medical and psychotherapy treatments.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting

Staff

Rich Bettini, MPH, MS

President & CEO

Nicholas Hughey, RN, MBA, FACHE

Executive VP

Stephen Bradley, MD

Chief Medical Officer

Cindy Yee

CFO

Kristelle Ompad

Chief Administrative Officer

Vija Sehgal, MD, PhD, MPH

Chief Quality Officer

Leinaala Kanana, MSW

Chief Community Health Services Officer

Sara Sundar

Chief Information Officer

Contact Information

Building icon

86-260 Farrington Highway
Waianae, HI 96792

Reviews of Waianae Coast Comprehensive Health Center

2.63/5 (97 reviews)
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Reviews

5

I feel very grateful to all the people who work in this place for the great help they have given me, I feel that I will never be able to pay for everything they have done for me. The staff was friendly, I felt that they genuinely cared about me. This is a small but very usef ... Read More

Reviewed on 3/14/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6041666666667 (96 reviews)
B T
1 month ago
1

Worst facility in Waianae, incompetent care. Specifically ER Newman, and General Medicine/Women's health Jennifer Williams APRN (white hair). Her and her administration want to bill bill bill for things that can be taken care of via patient portal like documentation for schools, work..etc even with recent appointments. I had just walked out of an appointment and forgot to gather my document for work, she wanted me to go back and be seen just for her to fill the paper out. I had issues at the front with my insurance I had reviewed a called spoke to billing months before my scheduled appointment. The front desk called me MINUTES before my appointment as they were unsure with my insurance. The insurance that had been vetted before making the appointment! When I showed up I was livid. I went back to see Jennifer APRN and she had the audacity to lie and write white coat syndrome after I had explained my BP was raised from the incompetency! She made it about herself somehow LOL. Talk about grandiose. Reviewing results, she wanted me to make a separate appointment for this and not review it while I was in front of her at a current appointment. My child was seen in ER and Newman was entitled, rude, and brushed off all urgent matters in my child's case. His attitude and disrespect was enough for me never to want to return to this ER. The entire campus would do better by firing everyone and hiring the right staff. Their pharmacy and lab are not even under the same umbrella as the healthcare there. So that means you will be billed separately! Laboratory was so unprofessional. As I was walking up with my child to get labs drawn there were two women on their phone, knew I was standing there and had me continue to wait two minutes until they were done talking and laughing about what they were looking at on their phone. There is no accountability at this place, everywhere you turn. When we went back the women were so terrible with my kid. This is a small complaint but not even kid bandaids in laboratory or in the pediatric department! This facility also messed up with our billing to bill us the max with inappropriate codes. If I was elderly and didn't have a background in this, I would have never caught it. I cannot imagine how many patrons are ripped off financially, left with bills on bills, as they commit insurance fraud. Do not get seen here, and run if you just established care.

Teresa Robins
2 months ago
2

Update: it got worse. I am type 2 diabetic and asked to be switched to a new provider because Jennifer Williams told me to hush I talk to fast. And now refuses my refills since I asked for a referral to new doctor to see me. It’s not a different practice but she says she won’t refill because I asked for a nicer doctor. Been trying for 6 weeks to get lab work done. Doctor keeps failing to send orders. I get turned away each time I go to lab. I can’t get prescriptions filled until bloodwork. I’m out of meds. My mental health is affected tremendously by this lack of concern and care. Doctor does not seem to care. The staff at check in desk has been nice to me though.

Garrick-gorgeous Peau
2 months ago
1

Person work with you used and left me even when I need help Chelsea sent her money and everything but left after sending her money and after trying to handle everything handle what she been trying to give she took everything from me Chelsea

Ronald Caspino
3 months ago
5

Fast in and out

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