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Westborough Behavioral Healthcare Hospital

300 Friberg Pkwy Westborough, MA 03298
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Westborough Behavioral Healthcare Hospital MA 3298

About Westborough Behavioral Healthcare Hospital

Westborough Behavioral Healthcare Hospital in Westborough, Massachusetts, is a mental health hospital for adults, teens, and children. Here, you can participate in inpatient programs, intensive outpatient programs, and partial hospitalization programs. Rather than force treatment on a strict timetable, they determine your length of stay based on your needs.

When it comes to mental health, the term “recovery” is sometimes misunderstood by those new to treatment. Unlike recovering from disease or injury, recovery from mental and behavioral health concerns is a lifelong process. That’s why many treatment facilities offer ongoing aftercare support to graduates.

But what Westborough Behavioral Healthcare Hospital does that I find very interesting is care coordination. They want to ensure you have the support you need to prepare for the ongoing post treatment journey. Staff will work with you before your discharge date to introduce you to supportive community resources and other recommended facilities, if necessary, to help you maintain your path of recovery.

Latest Reviews

Tabitha Boisseau
2 months ago on Google
1
If I could give it 0 I would. Go literally anywhere else! :) I left with more trauma than I came there with.
Response from the owner2 months ago
Tabitha, we're truly sorry to hear about your experience. Our goal is always to provide a safe and supportive environment, and we take feedback like this seriously. If you re willing, please reach out to us directly at 508-329-4004 so we can better understand your concerns and work toward improvement.
Robert Anderson
4 months ago on Google
5
This place has been a fantastic experience overall. The staff is attentive, respectful, and consistently helpful, which makes a big difference. I appreciate how responsive they are to any needs that arise. Additionally, my dog feels comfortable here, which is a major plus. A special shout-out to Nate, Ben, and Alex for their outstanding support!
Response from the owner1 week ago
Robert, we're thrilled to hear you had such a fantastic experience! Our team is dedicated to providing top-notch service, and we re glad Nate, Ben, and Alex made a positive impact. Thank you for your kind words!
Brett Thornton
5 months ago on Google
1
I called this place to check on a patient and talked to someone named Sebastian. He was a rude creep who acted like he was doing me a favor in assisting me. If he worked for one of my companies, he would be fired immediately. I wish I lived in the area so I could pay him a visit. This place has a terrible reputation.
Response from the owner3 weeks ago
Brett, we sincerely apologize for your experience. Your feedback is important to us, and we take concerns about our staff very seriously. We appreciate you bringing this to our attention and will address it internally to ensure better service in the future. Thank you for your input.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Accepted Insurance

Westborough Behavioral Healthcare Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fallon Health
Managed Health Network (MHN)
Commonwealth Care Alliance (CCA)
Health New England
Mass General Brigham Health Plan
WellSense

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (877) 590-0416
Building icon

300 Friberg Pkwy
Westborough, MA 03298

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Westborough

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Reviews of Westborough Behavioral Healthcare Hospital

3/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Kate Mullen
6 days ago
5

It’s hard to review a a place where your child is going in a state of crisis. In this type of environment, your child will also encounter other kids facing their own challenges. My social worker, Katie, was a great communicator who seemed to get a very good sense of my child in a short amount of time. I spoke to the Dr on the phone twice and felt listened to. After a week and minor med adjustments my seven year old was referred to a less restrictive environment and transported the next day.

Response from the ownerInvalid relative date format:
Thank you for sharing your experience, Kate. We’re glad to hear that Katie and the team were able to provide the support and communication you needed during such a challenging time. Wishing you and your child all the best as you move forward.
Mariann Brown
1 week ago
1

Absolutely horrible. There are really no words to do this place justice.

Response from the ownerInvalid relative date format:
We’re sorry to hear about your experience, Mariann. Your feedback is important to us, and we take it seriously. We strive to improve, so please know we appreciate you sharing your thoughts.
Ryan Starbard
1 month ago
5

It was good

Response from the ownerInvalid relative date format:
Thank you so much for the 5-star review, Ryan! We’re glad to hear that your experience was a good one. Your support means a lot to us!
Richard Gould
1 month ago
5

Naheed was amazing at the receptions desk. We were able to take care of everything we needed with her help. Such a peaceful and pleasant experience.

Response from the ownerInvalid relative date format:
Thanks, Richard! We’re thrilled to hear about your positive experience with Naheed at the reception desk. Our team strives to create a welcoming atmosphere, and it’s wonderful to know we succeeded. We appreciate your feedback!
Aushwizticz Mausoleums
1 month ago
1

Place should be shut down. They don't even have outside walking time on grass. All they have is a cage where you can eat and gain weight at Lunchtime. Worst inpatient I have ever been to. The DEI is also very obvious, I must say. They had to hire a couple of straight caucasians and homosexuaIs just to make sure they were "inclusive" enough.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. We provide outdoor spaces designed to support patient well-being and continually work to enhance the overall experience for those in our care. We take pride in the diverse and inclusive team we have built and remain committed to delivering high-quality care to every individual we serve. If you would like to discuss your experience further, please contact us at 508-329-4004.
Tabitha Boisseau
2 months ago
1

If I could give it 0 I would. Go literally anywhere else! :) I left with more trauma than I came there with.

Response from the ownerInvalid relative date format:
Tabitha, we're truly sorry to hear about your experience. Our goal is always to provide a safe and supportive environment, and we take feedback like this seriously. If you’re willing, please reach out to us directly at 508-329-4004 so we can better understand your concerns and work toward improvement.
Aidan
2 months ago
1

Response from the ownerInvalid relative date format:
Aidan, we're sorry to see your rating. Your experience matters to us, and we’re here to improve. If you have any specific concerns or suggestions, we’d love to hear them. Thank you for your input.
LIONA
2 months ago
5

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your positive experience with our team. We deeply appreciate hearing that our services have made a meaningful difference. We are committed to providing compassionate, high-quality care to our patients and their families. Your feedback is important to us and helps us continue to support the mental health and well-being of our community.
Kenny Ramos
3 months ago
5

Response from the owner3 months ago
Thank you for your 5-star rating! We truly appreciate your feedback and are glad to hear you had a positive experience in our program. Wishing you all the best!
Sophia Sfakios
4 months ago
5

Response from the owner4 months ago
Sophia, thank you for the fantastic rating! We're delighted to have your support and are committed to providing great experiences. Your satisfaction means a lot to us!
Zianna weeks
4 months ago
1

Response from the owner4 months ago
Zianna, we re sorry to see your low rating. We value all our customers and are committed to improving. If you have any specific concerns, we d love to hear more about them so we can enhance your experience in the future. Thank you for your input.
Robert Anderson
4 months ago
5

This place has been a fantastic experience overall. The staff is attentive, respectful, and consistently helpful, which makes a big difference. I appreciate how responsive they are to any needs that arise. Additionally, my dog feels comfortable here, which is a major plus. A special shout-out to Nate, Ben, and Alex for their outstanding support!

Response from the ownerInvalid relative date format:
Robert, we're thrilled to hear you had such a fantastic experience! Our team is dedicated to providing top-notch service, and we’re glad Nate, Ben, and Alex made a positive impact. Thank you for your kind words!
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