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Westborough Behavioral Healthcare Hospital

300 Friberg Pkwy Westborough, MA 03298
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Westborough Behavioral Healthcare Hospital MA 3298

About Westborough Behavioral Healthcare Hospital

When it comes to mental health, the term “recovery” is sometimes misunderstood by those new to treatment. Unlike recovering from disease or injury, recovery from mental and behavioral health concerns is a lifelong process. That’s why many treatment facilities offer ongoing aftercare support to graduates.

But what Westborough Behavioral Healthcare Hospital does that I find very interesting is care coordination. They want to ensure you have the support you need to prepare for the ongoing post treatment journey. Staff will work with you before your discharge date to introduce you to supportive community resources and other recommended facilities, if necessary, to help you maintain your path of recovery.

Latest Reviews

Jennifer Meade
4 weeks ago on Google
1
My son came here for Behavioral Therapy, psychiatric evaluations, and medication changes. The lack of communication has been appalling, the “doctor” has no idea what he’s doing, and there have been zero evaluations or treatment plans made. They let my son watch TV all day and he’s just a drugged up zombie. And they only let you see your child for 30 minutes a day. He told me no one listens to him, and I’m pulling him out because I fear he’s being mistreated. But anytime I call, no one knows what’s going on. At one point, they didn’t even know who my son was. They keep everything tight lipped because they don’t want anyone to know what’s goes on. It’s scary and disturbing. No one should ever let their child be “treated” here. I called and talked to 3 people yesterday about discharging him today, and now that I’m here no one knows that he was being discharged. Your time will be wasted and your child will regress by being in here.
Response from the owner2 weeks ago
We are truly sorry to hear about your experience and the concerns you’ve shared. At Westborough Behavioral Healthcare Hospital, the safety, care, and well-being of our patients is always our top priority. We understand that clear communication and family involvement are vital, and we regret if you felt that these expectations were not met.

Because we take patient and family feedback very seriously, we would like the opportunity to speak with you to understand your concerns better and address them. We encourage you to reach out to our Patient Advocate team at 508-329-4004 so we can talk with you directly, review your concerns in detail, and clarify any misunderstandings.
Brianna Sweeney
4 weeks ago on Google
1
As a medical provider this place is a nightmare do not send anyone you love here!
Response from the owner2 weeks ago
We appreciate your feedback, Brianna. We're committed to providing the best care possible and take concerns like yours seriously. Your insights help us improve, and we’re dedicated to addressing any issues to ensure a better experience in the future. Thank you for sharing your thoughts.
Victoria Nunez
1 month ago on Google
1
If I could give 0 stars I would, please do not let your loved ones go into a place like this my brother is autistic and non verbal and the whole time he’s been in here we haven’t heard news of him actually getting better all the calls we’ve received is either a incident or if he’s being put on any new meds i arrived at the place to visit and the front desk lady was very rude and careless about anyone’s situation I highly don’t recommend that you or anyone go here this place needs to be shut down immediately .
Response from the owner2 weeks ago
We sincerely appreciate you sharing your feedback. We understand how important communication and compassion are when a loved one is receiving care.
While we cannot discuss specific patient situations in this public forum due to privacy regulations, please know that our team is committed to providing respectful, compassionate care to every individual and to maintaining open communication with authorized family members whenever possible.
We are also continuously working to strengthen our services and interactions so that families feel supported throughout the process. Feedback like yours helps guide our ongoing efforts to improve the experience for patients and families in our community.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Accepted Insurance

Westborough Behavioral Healthcare Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fallon Health
Managed Health Network (MHN)
Commonwealth Care Alliance (CCA)
Health New England
Mass General Brigham Health Plan
WellSense

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

A person who has alcohol use disorder (alcoholism) builds up a physical tolerance to alcohol. If they try to stop drinking, they experience withdrawal symptoms. Treatment is available for this condition, through alcohol rehab in Massachusetts. Treatment options include AA, detox, counseling, medication, residential programs, and outpatient treatment. Social and family support systems are crucial during and after treatment of any kind.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

opium iconOpioid Addiction

In Massachusetts, substance abuse treatment programs can help to address addiction and, if relevant, any co-occurring mental health conditions. Programs include outpatient, inpatient, dual-diagnosis, and partial hospitalization. You'll receive therapies like cognitive behavioral therapy, or dialectical behavioral therapy, and sometimes complementary therapies like acupuncture and mindfulness-based therapy. By attending skills training and recovery groups you'll build a strong foundation for your recovery and strengthen your support network, increasing your chances of long-term recovery success.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

During family therapy, the therapist works with every member of the family unit to understand the role they play in their loved one's addiction. By addressing these patterns, family members learn healthier ways to interact with each other and contribute to a more effective recovery journey for the family member who is addicted.

Recreational therapy helps you as you recover from drug and alcohol addiction in Massachusetts by giving you structured activities to improve your physical and mental health. By participating in sports, creative arts, or nature activities, you have a positive outlet for emotions and stress that may have otherwise triggered alcohol or drug use. This helps to foster a healthy sober lifestyle.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

300 Friberg Pkwy
Westborough, MA 03298

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Westborough

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Reviews of Westborough Behavioral Healthcare Hospital

3/5 (136 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Jennifer Meade
4 weeks ago
1

My son came here for Behavioral Therapy, psychiatric evaluations, and medication changes. The lack of communication has been appalling, the “doctor” has no idea what he’s doing, and there have been zero evaluations or treatment plans made. They let my son watch TV all day and he’s just a drugged up zombie. And they only let you see your child for 30 minutes a day. He told me no one listens to him, and I’m pulling him out because I fear he’s being mistreated. But anytime I call, no one knows what’s going on. At one point, they didn’t even know who my son was. They keep everything tight lipped because they don’t want anyone to know what’s goes on. It’s scary and disturbing. No one should ever let their child be “treated” here. I called and talked to 3 people yesterday about discharging him today, and now that I’m here no one knows that he was being discharged. Your time will be wasted and your child will regress by being in here.

Response from the owner
We are truly sorry to hear about your experience and the concerns you’ve shared. At Westborough Behavioral Healthcare Hospital, the safety, care, and well-being of our patients is always our top priority. We understand that clear communication and family involvement are vital, and we regret if you felt that these expectations were not met.

Because we take patient and family feedback very seriously, we would like the opportunity to speak with you to understand your concerns better and address them. We encourage you to reach out to our Patient Advocate team at 508-329-4004 so we can talk with you directly, review your concerns in detail, and clarify any misunderstandings.
Brianna Sweeney
4 weeks ago
1

As a medical provider this place is a nightmare do not send anyone you love here!

Response from the owner
We appreciate your feedback, Brianna. We're committed to providing the best care possible and take concerns like yours seriously. Your insights help us improve, and we’re dedicated to addressing any issues to ensure a better experience in the future. Thank you for sharing your thoughts.
Victoria Nunez
1 month ago
1

If I could give 0 stars I would, please do not let your loved ones go into a place like this my brother is autistic and non verbal and the whole time he’s been in here we haven’t heard news of him actually getting better all the calls we’ve received is either a incident or if he’s being put on any new meds i arrived at the place to visit and the front desk lady was very rude and careless about anyone’s situation I highly don’t recommend that you or anyone go here this place needs to be shut down immediately .

Response from the owner
We sincerely appreciate you sharing your feedback. We understand how important communication and compassion are when a loved one is receiving care.
While we cannot discuss specific patient situations in this public forum due to privacy regulations, please know that our team is committed to providing respectful, compassionate care to every individual and to maintaining open communication with authorized family members whenever possible.
We are also continuously working to strengthen our services and interactions so that families feel supported throughout the process. Feedback like yours helps guide our ongoing efforts to improve the experience for patients and families in our community.
john gursha
1 month ago
5

Response from the owner
Thank you so much for the 5-star rating, John! We're thrilled that you had such a positive experience with us. Your support means the world to our team.
Haddy Kiggundu
1 month ago
5

Westborough Behavioral Healthcare Hospital is a wonderful facility, clean, safe, and a great place to entrust your loved ones. I was privileged to complete my clinicals there, and I came out a changed person. Hadijah

Michelle Choquette
1 month ago
2

My daughter was a patient here for 10 days. She gave her permission for them to speak with me. I called the social worker several times, left messages and she never returned my call. The only call I got from them was from the discharge nurse, when she was getting out the next day. I have no idea what they did for her, except for what she tells me, whi h is not much. I can only hope that if she needs to go back in at any point it is not there.

Response from the owner
Thank you for taking the time to share your experience. We’re very sorry to hear that you felt communication was lacking during your daughter’s stay. We understand the importance of keeping families informed and supported throughout the treatment process. While we are limited in what we can share publicly due to privacy regulations, we can confirm that outreach efforts were made, and we regret that the connection wasn't established sooner. Your feedback is important and will be shared with our leadership team as we continuously look for ways to improve communication and the overall experience for both patients and families. If you'd like to speak with someone further, please feel free to reach out to us directly.
walter oswaldo chach perez
2 months ago
5

Tristan is tha goat

Response from the owner
Thanks for your fantastic feedback, Walter! We're thrilled to hear you had a great experience with Tristan. Our team is dedicated to providing the best care, and it’s wonderful to see their efforts recognized.
Anais B
2 months ago
1

This place is a jail disguised as a hospital. Most of your time there will be spent idle, either pacing or coloring. The staff don't listen to you and are not competent in deescalation techniques. Restraints, sedation injections and fights happen on the daily. Patients wait days to receive their personal items including underwear. Patients were denied access to their as needed medication and are left to figure out how to receive them on their own. Guests are not allowed to bring anything in for their loved ones and are only given 30 minute visits. Patients are only allowed to go outside for a total of 1.5 hours during meal times in a small outdoor cage on pavement. The only employee that advocates for patients is Sha, you are lucky is she is assigned to you. Do not go here unless it's your ONLY possible option to keep you safe.

Response from the owner
Thank you for sharing your concerns about your recent stay with us, Anais. We take all patient feedback seriously and are genuinely sorry to hear about your experience.

Patient safety, comfort, and quality care are our top priorities. We would welcome the opportunity to discuss your specific concerns directly so we can address them and improve our services.

Please don't hesitate to contact our Patient Relations Dept. at 508-329-4004. Your input is valuable in helping us provide better care for all patients.

We're committed to creating a therapeutic environment where patients feel heard, respected, and well-cared for during their recovery.
Doron Youseflaleh
2 months ago
5

mehrnoush tova daughter life changing event of Tziporah Zarrinkhou

Kippy Beckford
3 months ago
5

Awesome awesome place to heal.

Response from the owner
Thank you! We're thrilled to hear you had such a positive experience. Our team is dedicated to providing a supportive environment for healing, and your feedback truly motivates us. We appreciate your kind words!
Jonathan Dean
3 months ago
1

Place, lost half of the clothes and accessories I brought in there and is run by racist black people, it's so unsanitary I have something worse than athletes feet and I'm still trying to figure out what it is. I washed my crocs three times

Response from the owner
Thank you for bringing these concerns to our attention, Jonathan. We take patient feedback seriously and apologize for the issues you experienced.

We would welcome the opportunity to discuss your concerns with you. Please feel free to contact us at 508-329-4004.

We're committed to providing quality care in a safe environment and appreciate your feedback as we continue to improve our services.
Kate Mullen
3 months ago
5

It’s hard to review a a place where your child is going in a state of crisis. In this type of environment, your child will also encounter other kids facing their own challenges. My social worker, Katie, was a great communicator who seemed to get a very good sense of my child in a short amount of time. I spoke to the Dr on the phone twice and felt listened to. After a week and minor med adjustments my seven year old was referred to a less restrictive environment and transported the next day.

Response from the owner
Thank you for sharing your experience, Kate. We’re glad to hear that Katie and the team were able to provide the support and communication you needed during such a challenging time. Wishing you and your child all the best as you move forward.
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