I went in seeking bereavement counseling and the female older shrink put me in a section 12. Most scariest experience I have ever had. They are compete con artist. Avoid this cruel place. They pretended to be friendly and kind but they are sociopathic and all about finding ...
About Baystate High Street Health Center
Baystate High Street Health Center in Springfield, Massachusetts is a medical and behavioral health hospital with comprehensive and compassionate care that includes addiction treatment and mental and behavioral healthcare. This full service facility has mental health services for children, youth, and adults. They also have a geriatric care program.
There are family activities and interesting sites to visit nearby, which is great for when you are coming for outpatient appointments or when family is visiting a loved one who is an inpatient. There are historical sites like the armoury or even a Dr. Seuss National Memorial Sculpture Garden that will bring a smile to all ages even when battling health issues.
Innovative Treatment Options
There are some treatments here that will be hard to come by at most treatment facilities. These include things like Transcranial Magnetic Stimulation (TMS) and Electroconvulsive Therapy.
You can get an assessment or support at any time day or night for your loved one. After a mental health needs evaluation an individual care action plan is created. They will either be admitted to an inpatient or partial hospitalization program or be referred to outpatient services.
Inpatient Support and Aftercare
A 12-bed child and adolescent mental health unit was created here to offer the young better access to mental health services and crisis support when most needed.
There is also an adult psychiatric that provides 24 hour supervision and support to those 18+ who need it. There are voluntary and involuntary psychiatric patients on this unit. Medication-assisted treatment and pharmacological interventions are offered along with testing, evaluations and counseling.
After clients, young or old, are stabilized they will be offered outpatient services that include talk or experiential therapy, group and individual counseling, family therapy, medication management and more.
Latest Reviews
I went to this office for many years and they were always excellent! The only I stopped going there was because I moved far enough a closer office was better for me. I am quite shocked by many of the other comments, those comments just don t describe the experiences I had there. I can t speak to how they are now, but when I used to go there, you always had some damn Karens making problems with the staff.
Response from the owner4 days ago
Thank you for sharing your positive experience with us! It s wonderful to hear that you felt well cared for during your time at our office, and we truly appreciate your kind words. Your feedback serves as a great reminder of the care and commitment our team strives to provide every day. We hope your new povider is meeting your needs just as well, but know that we re always here if you ever need us again in the future. Thank you for taking the time to share your perspective! - Responded by Baystate Health
I've been with baystate high street center for years,,my children have been here since they were babies,,staff are excellent, doctors are amazing, when ever I request services or referrals they get back to me quick,,when I'm sick or my children are sick, I call for urgent care. And receive it immediately, never had any bad experiences with baystate,,they care for me and my family
THE WORST doctor's office in Springfield!! Nobody has knowledge in the medical field there. Trust me just go somewhere else . I waited over a week for my results that I never received , even though the results should of been in two days from when I took the test. They don't solve anything just guess work. At this point I think they would hire anybody to work there . The worst experience ever, now I have to switch my doctor's office because they can't handle simple task SMH
Response from the owner2 months ago
Thank you for taking the time to leave a response. We are sorry to hear that your visit did not meet your expectations. We value your input and would like to learn more about your experience . If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. - Responded by Baystate Health 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6 / 10
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Location
Accepted Insurance
Fallon Health
Commonwealth Care Alliance (CCA)
ConnectiCare
Health New England
MassHealth
Oxford Health Plans
United States Family Health Plan (USFHP)
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
Intensive Outpatient Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
Intervention Services A drug intervention in Massachusetts provides friends and family the opportunity to share how a person's substance use has caused problems in their lives. The goal of the intervention is to encourage the person to get the treatment they need. Most rehab facilities offer intervention services that can help families prepare for the intervention and facilitate entry into treatment if the person agrees to get help.
Partial Hospitalization Program A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
Medically Assisted Detox Medically supervised detox is the process of removing addictive substances from your body and managing the withdrawal symptoms in a medically supervised environment. Typically, this is the first step in the recovery process and lasts an average of 5-7 days, though the length can vary depending on your individual needs. Once your system is cleared of alcohol and drugs, you'll likely transition to an inpatient treatment program for the next phase of your recovery.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Yoga Studio
Staff
Peter D. Banko
President & Chief Executive Officer
Dr. Andrew W. Artenstein, MD, MBA
Chief Physician Executive & Chief Academic Officer, Baystate Health, President, Baystate Medical Practices, Regional Executive Dean & Professor of Medicine, UMass Chan Medical School-Baystate
Dr. Yvonne Cheung, MD, MPH, MBA
Chief Medical Officer
Joanne Miller, DNP, RN, NEA-BC
Chief Nursing Executive
Andrew Ritz
Chief of Staff & Vice President of System Integration
Contact Information
(413) 794-2511 
140 High Street
Springfield MA, 01105
Get Help Now - 413-238-6079
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Fact checked and written by:
Connie Gillespie
Edited by:
Courtney Myers, MS
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